The effects of 3D interface metaphor on older adults’ mobile navigation performance and subjective evaluation

Navigating vast information spaces through mobile interfaces has become a common activity in older adults' everyday lives. Studies suggested that interface metaphors could be used to facilitate users' metal model development and information processing when using mobile technologies. However, we know little about how metaphors affect older adults' mobile navigation behavior, and which user characteristics matter during this perceptual and cognitive process. To investigate this, a card interface with a 3D metaphor and a list interface without 3D metaphors were compared among twenty-two participants when performing four navigation tasks. User characteristics including demographic factors, technology experience, and user capabilities were examined. The participants' navigation performance and subjective evaluations were measured as the dependent variables. From the results, we recommend the list interface without 3D metaphors as a beneficial choice for older adults. It performed better in navigation performance, although the differences are not statistically significant. Moreover, navigation performance using the card interface with a 3D metaphor was significantly associated with participants' perceptual speed, thus this interface may be more sensitive to capability declines. Valuable insights into the older adults’ mobile navigation performance and preferences are discussed and important implications for the design of mobile navigation user interfaces are proposed based on the results.Relevance to industryThe experimental results propose a more beneficial way to present contents on a mobile user interface for older adults and provide valuable insights for the designers and industry to help them understand the older adults’ usage and perceptions towards the application of 3D metaphors when navigating with mobile interfaces.     

The effect of visual design and placement of intra-article navigation schemes on reading comprehension and website user perceptions

Multipage articles on websites require intra-article navigation schemes and, when well designed, such navigational schemes signal the topical structure of the article’s contents. This study examines the effect of the visual design and placement of intra-article navigation schemes on website users’ reading comprehension and user experience. Using an informational medical website, four treatments of an intra-article navigation scheme were varied in their level of visual distinctness from the site’s other navigation devices and in their placement in the web page. Significant differences were found for reading comprehension and perceived knowledge gained. Reading comprehension was highest with an intra-article navigation scheme that was most visually distinct as an article table of contents and that replaced the site’s navigation on the web page layout. Paradoxically, participants’ perceptions of the amount of knowledge they gained were rated lowest for this condition. Suggestions for navigation design are presented.     

A systematic approach to the development of research-based web design guidelines for older people

This paper presents a systematic approach to the development of a set of research-based ageing-centred web design guidelines (SilverWeb Guidelines). The approach included an initial extensive literature review in the area of human–computer interaction and ageing, the development of an initial set of guidelines based on the reviewed literature, a card sorting exercise for their classification, an affinity diagramming exercise for the reduction and further finalisation of the guidelines, and finally a set of heuristic evaluations for the validation and test of robustness of the guidelines. The 38 final guidelines are grouped into eleven distinct categories (target design, use of graphics, navigation, browser window features, content layout design, links, user cognitive design, use of colour and background, text design, search engine, user feedback and support).     

Non-visual navigation of spreadsheets

The problem of non-visual navigation of the information in Excel? spreadsheet is that using current technologies, no overview is available for the user about different components found in the spreadsheet. Several attributes associated with spreadsheets make them not easy to navigate by individuals who are blind. The large amount of information stored in the spreadsheet, the multi-dimensional nature of the contents, and the several features it includes cannot be readily linearized by a screen reader or Braille display (e.g., charts and tables). A user-centered design paradigm is followed to build an accessible system for non-visual navigation of Microsoft Excel? spreadsheet. The proposed system provides the user with a hierarchical overview of the navigated components in an Excel? spreadsheet. The system is multi-modal, and it provides the user with different navigation and reading modes for the non-visual navigation of a spreadsheet. This will help the users in adapting the non-visual navigation according to the task the user needs to accomplish.     

Impacts of navigation structure,task complexity,and users’ domain knowledge on Web site usability—an empirical study

It is essential for designers of Web sites to understand what navigation structure results in better usability for knowledge acquisition tasks of varying complexity and the Web site users with different level of domain knowledge. Literature shows that multiple factors may exert influence on Web site usability. Navigation structure, task complexity, and user domain knowledge level are among of those factors. Hypotheses are developed about the usability of alternative navigation structures, with different task complexity and user domain knowledge level. Experiments are designed and conducted to test these hypotheses in terms of user performance (accuracy, speed) in accomplishing sets of simple and comparatively complex knowledge acquisition tasks. User perceptions of usability are also measured. Two rounds of experimentation are performed, one with participants who have been trained in the domain of production and operations management, the other with participants who have not been trained in this domain. The results show that a usage-oriented hierarchy or a combined hierarchy are navigation structures associated with statistically significantly higher performance usability than a subject-oriented hierarchy, for both simple and relatively complex knowledge acquisition task sets. A statistically significant effect of domain knowledge on the perception aspect of usability is identified. The study contributes to enhancing the comprehension of researchers, practitioners, and educators about design and usability of Web site navigation structures.     

Do size and structure matter to mobile users? An empirical study of the effects of screen size, information structure, and task complexity on user activities with standard web phones

The small screens of mobile Internet devices, combined with the increasing complexity of mobile tasks, create a serious obstacle to usability in the mobile Internet. One way to circumvent the obstacle is to organize an information structure with efficient depth/breadth trade-offs. A controlled lab experiment was conducted to investigate how screen size and information structure affect user behaviours and perceptions. The moderating effects of task complexity on the relationship between screen size/information structure and user navigation/perceptions were also investigated. Study results indicate that both information structure and screen size significantly affect the navigation behaviour and perceptions of mobile Internet users. Task complexity was also found to heighten the influence of information structure on user behaviour and perceptions. The paper ends with a discussion of theoretical and practical implications, among them a key implication for mobile Internet businesses: for corporate intranet systems as well as m-commerce transaction systems, the horizontal depth of information structures should be adapted to task complexity and anticipated screen size.     

The impact of aging on access to technology

The number of people over the age of 65 is increasing worldwide with the fastest growing subgroup those aged 80+ years. Computer and information technologies hold promise in terms of increasing the quality of life for older people. However, successful use of technology by older adults is predicated on systems that are designed to accommodate the needs and preferences of this user group. This paper discusses the implications of age-related changes in cognition for system design. Generally, the existing literature shows that, although older adults are willing to use technology, many report usability problems with existing systems and these problems may in part be due to the cognitive and perceptual demands placed on the user. These findings are discussed in terms of guidelines for system design.     

Adapting the Navigation Interface of Smart Watches to User Movements

ABSTRACT

The high mobility of smart watches can easily impair interaction performance, and many applications are squeezed into an extremely tiny screen, which causes disorientations. Therefore, this study examines the extent of performance impairment caused by user movements and proposes navigation aids to alleviate the impairment. An experiment was conducted among 28 college students to investigate the influence of user movements and navigation aids on users’ performance and subjective feedback. The results indicate that the performance of using smart watches in walking conditions is comparable to that in sitting conditions. However, the use of smart watches while running reduces the success rates of operating, perceived ease of use, perceived usefulness, and flow experience, and it increases subjective cognitive workload. To improve user experience, the effectiveness of providing navigation aids for smart watches is confirmed. Using static navigation aids while sitting and walking and using animated navigation aids while moving can significantly improve users’ perceived ease of use and perceived usefulness and decrease cognitive workload. Based on these results, guidelines for tailoring the interface design of smart watches to user movements through navigation aids are proposed.     

Designing for “Raressential” Functions: Usage Patterns and UI Guidelines for Infrequent but Essential Tasks

ABSTRACT

As the number of functions offered by IT devices and services has grown with technological advances, designers have increasingly incorporated factors such as usage frequency and importance into the design of the user interface (UI). In this process, rarely used functions were pushed to the remote corners of the interface; some of these include infrequent but essential functions (“raressential” functions) that can significantly affect the user experience of a service. Despite their impact on user satisfaction, there have been few studies addressing the issues arising from the use of raressential functions. This study investigates usage patterns of representative raressential functions in order to propose design guidelines for UIs with such functions. Twenty-five participants were asked to sketch and perform the process for locating raressential functions in three different platforms. The protocol analysis and data visualization identified that (1) the corners of the mobile screen are strong visual attractors, (2) the overlap between semantic scopes of icons or names complicates the searching process in the PC environment, and (3) the lack of understanding of application software hierarchy seriously hinders orderly navigation in the TV platform. Participants also exhibited repetitive search patterns unique to each platform that delayed the completion of the task. Additional behavioral characteristics and relevant design guidelines are proposed for enhancing user experience of raressential functions.     

Navigation by vibration: Effects of vibrotactile feedback on a navigation task

In the background of spatial orientation in a navigation task, this study investigated the effect of frequency, duration and amplitude of vibrotactile feedback when it provided primary information modality. Multiple levels of each parameter were designed for an experiment conducted with 18 participants. Their performance was evaluated via number of errors, task completion time, annoyance level, and user preference. Result showed that medium level of frequency and duration was more preferred and can produce better performance. However, optimal amplitude level varied by individuals and also interacted with frequency. The paper summarized a set of design guidelines, which could be used to the design of future user interface with vibrotactile feedback. The study should provide great empirical data and meaningful insight for the design of vibrotactile feedback for future applications.Relevance to industryThe paper evaluated the vibrotactile interfaces and summarized a set of design guidelines, which could help to speed up the commercialization and industrial application of vibrotactile user interface.     

Scented widgets: improving navigation cues with embedded visualizations

This paper presents scented widgets, graphical user interface controls enhanced with embedded visualizations that facilitate navigation in information spaces. We describe design guidelines for adding visual cues to common user interface widgets such as radio buttons, sliders, and combo boxes and contribute a general software framework for applying scented widgets within applications with minimal modifications to existing source code. We provide a number of example applications and describe a controlled experiment which finds that users exploring unfamiliar data make up to twice as many unique discoveries using widgets imbued with social navigation data. However, these differences equalize as familiarity with the data increases.     

The influence of visual complexity on initial user impressions: testing the persuasive model of web design

ABSTRACT

Shortly after fixating on webpages, users form initial impressions. These initial impressions influence how much users will use and return to websites. Researchers have understudied how objective design features (e.g. visual complexity) influence subjective perceptions of website content and the favorability of initial user impressions. In the present study, the influence of two dimensions of visual complexity – feature complexity and design complexity – were tested within the boundaries of the persuasive model of web design. More specifically, the study examined how visual complexity influences perceptions of visual informativeness, cues for engagement, favourable initial impressions, and behavioural intentions in a sample of young adults (N?=?277). Results suggest relationships for both dimensions of visual complexity on all outcome variables using ANOVA and OLS regression procedures and that perceptions of visual informativeness and cues for engagement mediate the relationship between visual complexity and favourable initial impressions and behavioural intentions. The study offers support for the utility of the persuasive model of web design for linking objective design features with subjective design perceptions to better understand favourable initial user impressions.     

IMMIView: a multi-user solution for design review in real-time

IMMIView is an interactive system that relies on multiple modalities and multi-user interaction to support collaborative design review. It was designed to offer natural interaction in visualization setups such as large-scale displays, head mounted displays or TabletPC computers. To support architectural design, our system provides content creation and manipulation, 3D scene navigation and annotations. Users can interact with the system using laser pointers, speech commands, body gestures and mobile devices. In this paper, we describe how we design a system to answer architectural user requirements. In particular, our system takes advantage of multiple modalities to provide a natural interaction for design review. We also propose a new graphical user interface adapted to architectural user tasks, such as navigation or annotations. The interface relies on a novel stroke-based interaction supported by simple laser pointers as input devices for large-scale displays. Furthermore, input devices such as speech and body tracking allow IMMIView to support multiple users. Moreover, they allow each user to select different modalities according to their preference and modality adequacy for the user task. We present a multi-modal fusion system developed to support multi-modal commands on a collaborative, co-located, environment, i.e. with two or more users interacting at the same time, on the same system. The multi-modal fusion system listens to inputs from all the IMMIView modules in order to model user actions and issue commands. The multiple modalities are fused based on a simple rule-based sub-module developed in IMMIView and presented in this paper. User evaluation performed over IMMIView is presented. The results show that users feel comfortable with the system and suggest that users prefer the multi-modal approach to more conventional interactions, such as mouse and menus, for the architectural tasks presented.     

Learning to use new technologies by older adults: Perceived difficulties,experimentation behaviour and usability

This paper examines the factors and theoretical frameworks for the adoption of technology for older adults, and proposes two models of technology acceptance and rejection, one from an ease of learning perspective, and one from a system and user perspective. Both models are supported from reports on two case studies of older adults using handheld touchscreen tablet devices; one in which the participants are supported during tasks primarily related to walking and navigation, and one in which participants are unsupported in communication related tasks. The first study shows the powerful role that facilitating conditions have for learning how to use digital technologies for this user group, whether supporting through step by step guidance, providing a friendly space to use trial and error methods, and/or provision of a manual. The second study shows the pitfalls of a lack of facilitating conditions during initial use, and highlights potential for appropriate design in helping to avoid some user errors during this phase.     

User‐interface design heuristics for developing usable industrial hypermedia applications

Shop floor operators urgently need help to cope with the pressures of the present manufacturing context. One proposed solution is industrial hypermedia applications (IHA). A review of published papers on IHAs has shown that while the potential benefits of such applications, if accepted and used by operators, are well documented, user‐interface design aspects are not. In other words, the rationale used for the user‐interface design is not explained. This article fills the gap by drawing on human–computer interaction and hypermedia literature to present user‐interface design guidelines or heuristics. The latter were incorporated in 2 IHAs developed for this study. Shop floor operators empirically assessed the IHAs through usability trials held in the workplace and provided data on their perceptions of the IHA's ease of use. The findings show that the 7 design heuristics contributed to the usability of the IHAs. However, developers should not apply the design heuristics in isolation but should also elicit user characteristics and task domain. © 2002 Wiley Periodicals, Inc.     

Helping older pedestrians navigate in the city: comparisons of visual,auditory and haptic guidance instructions in a virtual environment

Preserving older pedestrians’ navigation skills in urban environments is a challenge for maintaining their quality of life. However, existing aids do not take into account older people’s perceptual and cognitive declines nor their user experience, and they call upon sensory modalities that are already used during walking. The present study was aimed at comparing different guidance instructions using visual, auditory, and haptic feedback in order to identify the most efficient and best accepted one(s). Sixteen middle-age (non-retired) adults, 21 younger-old (young-retired) adults, and 21 older-old (old-retired) adults performed a navigation task in a virtual environment. The task was performed with visual feedback (directional arrows superimposed on the visual scenes), auditory feedback (sounds in the left/right ear), haptic feedback (vibrotactile information delivered by a wristband), combinations of different types of sensory feedback, or a paper map. The results showed that older people benefited from the sensory guidance instructions, as compared to the paper map. Visual and auditory feedbacks were associated with better performance and user experience than haptic feedback or the paper map, and the benefits were the greatest among the older-old participants, even though the paper-map familiarity was appreciated. Several recommendations for designing pedestrian navigation aids are proposed.     

Beyond web content accessibility guidelines: Design of enhanced text user interfaces for blind internet users

Websites do not become usable just because their content is accessible. For people who are blind, the application of the W3C's Web Content Accessibility Guidelines (WCAG) often might not even make a significant difference in terms of efficiency, errors or satisfaction in website usage. This paper documents the development of nine guidelines to construct an enhanced text user interface (ETI) as an alternative to the graphical user interface (GUI). An experimental design with 39 blind participants executing a search and a navigation task on a website showed that with the ETI, blind users executed the search task significantly faster, committing fewer mistakes, rating it significantly better on subjective scales as well as when compared to the GUIs from other websites they had visited. However, performance did not improve with the ETI on the navigation task, the main reason presumed to be labeling problems. We conclude that the ETI is an improvement over the GUI, but that it cannot help in overcoming one major weakness of most websites: If users do not understand navigation labels, even the best user interface cannot help them navigate.     

Effects of age,cognitive, and personal factors on PDA menu navigation performance

The present study examined the PDA menu navigation performance of younger and older adults. The research focus was directed to the understanding of the combination and interaction of user characteristics with PDA menu navigation performance. In order to detail individual factors that influence user's performance, users' age, spatial ability, verbal memory, the confidence to use technical devices and computer-expertise were studied and related to performance outcomes. Younger and older adults, experienced with the usage of different technical devices, but PDA novices, had to complete four common tasks in the digital diary of an emulated PDA and users' effectiveness and efficiency were surveyed. Even though the users of both age groups had a comparably high computer experience, participants had considerable difficulties to solve the PDA tasks successfully. Especially older adults were strongly disadvantaged when navigating through the PDA menu. Among the user characteristics which were revealed to be essential for performance, spatial abilities were the best predictor to explain PDA performance. In addition, an adequate mental representation of the PDA data structure was decisive for navigation performance, especially in the older adult group.     

Website design,trust and culture: An eight country investigation

User perceptions of website design (for Information Content, Information Design, Navigation Design, Visual Design), Website Trust, and Transaction Security are examined for differences in an eight country sample. Motivation for the investigation includes: (1) to test and compare user reactions to website design in countries with different degrees of uncertainty avoidance, (2) to consider user reactions based on country economic and technological conditions related to the theory of institutional trust and social capital, and (3) to extend clustering theory and the GLOBE cultural cluster model to determine if culturally similar countries group regarding user perceptions of websites. Overall and as predicted, users in low uncertainty avoidance, high institutional trust and social capital countries such as Canada and the USA have the most favorable perceptions of website design. An interesting finding is that while country economic and technological conditions may temper user perceptions in some instances, overall culture is a stronger predictor. Clustering theory is a useful determinant of user perceptions, and there is strong support that users within a given cultural cluster have similar requirements regarding website design.     

Interface methods for using intranet portal organizational memory information system

In this paper, an intranet portal is considered as an information infrastructure (organizational memory information system, OMIS) supporting organizational learning. The properties and the hierarchical structure of information and knowledge in an intranet portal OMIS was identified as a problem for navigation tools of an intranet portal interface. The problem relates to navigation and retrieval functions of intranet portal OMIS and is expected to adversely affect user performance, satisfaction, and usefulness. To solve the problem, a conceptual model for navigation tools of an intranet portal interface was proposed and an experiment using a crossover design was conducted with 10 participants. In the experiment, a separate access method (tabbed tree tool) was compared to an unified access method (single tree tool). The results indicate that each information/knowledge repository for which a user has a different structural knowledge should be handled separately with a separate access to increase user satisfaction and the usefulness of the OMIS and to improve user performance in navigation.