Crossing levels in systems ergonomics: A framework to support ‘mesoergonomic’ inquiry

In this paper we elaborate and articulate the need for what has been termed ‘mesoergonomics’. In particular, we argue that the concept has the potential to bridge the gap between, and integrate, established work within the domains of micro- and macroergonomics. Mesoergonomics is defined as an open systems approach to human factors and ergonomics (HFE) theory and research whereby the relationship between variables in at least two different system levels or echelons is studied, and where the dependent variables are human factors and ergonomic constructs. We present a framework which can be used to structure a set of questions for future work and prompt further empirical and conceptual inquiry. The framework consists of four steps: (1) establishing the purpose of the mesoergonomic investigation; (2) selecting human factors and ergonomics variables; (3) selecting a specific type of mesoergonomic investigation; and (4) establishing relationships between system levels. In addition, we describe two case studies which illustrate the workings of the framework and the value of adopting a mesoergonomic perspective within HFE. The paper concludes with a set of issues which could form part of a future agenda for research within systems ergonomics.     

Behavioural change phases of different stakeholders involved in the implementation process of ergonomics measures in bricklaying

The objective of this qualitative study was to assess whether a hypothesised sequential order of behavioural change phases would be fulfilled in different groups of stakeholders involved at the start of a process to implement ergonomic [corrected] measures in bricklaying teams. The measures include trestles, bricklaying scaffolds, mast climbing work platforms [corrected] and cranes. The behavioural change phases were: (1) being aware of measures, (2) understanding measures, (3) wanting measures, (4) intention to buy or hire measures, (5) ability to use measures, (6) using measures (experience), and (7) continuing to use measures. Structured interviews were conducted to examine the change phases in two groups of stakeholders (employers/work planners (n=11) [corrected] and foremen/bricklayers (n=9) [corrected] from nine companies) thought to be relevant in the decision to adopt and use the ergonomic [corrected] measures. The results show that the fulfilled behavioural change phases differ between individual stakeholders, groups of stakeholders, companies and also between ergonomic measures. The hypothesised order of fulfilled consecutive behavioural change phases for individual stakeholders has not been confirmed by this study. The relationship between [corrected] fulfilled and unfulfilled change phases by each stakeholder (group) and actual use of each ergonomic measure requires further study, so as to improve the selection of suitable implementation strategies [corrected]     

Cognitive ergonomics: it's all in the mind

In this paper a distinction is made between classical ergonomics as dealing with the quality of working and cognitive ergonomics as dealing with the quality of work including the joint system products. It is argued that classical ergonomics can be seen as embracing a dualism, where the effects of work on the body are considered separately from the effects of work on the mind. This continues the mechanistic tradition of Western psychology. The aim of cognitive ergonomics is to describe (1) how work affects the mind, as well as (2) how the mind affects work. Work is all in the mind in the sense that the quality of work depends on the person's understanding of the situation (goals, means, constraints) and in the sense that the design of a worksystem depends on the designer's understanding, in particular the conceptualization of the people in the system. In cognitive ergonomics, the reliability of performance—and in particular the reliability of cognition—become central issues. The differences between classical and cognitive ergonomics are illustrated by considering two typical areas: risks at work and human-computer interaction. It is concluded that classical and cognitive ergonomics represent two complementary views of work that must be combined to meet the challenges of present day work environments.     

‘Light’ and ‘heavy’ work in the housekeeping service of a hospital

Work is organized based in part on the perceptions, by managers and workers, of workers, their abilities and the characteristics of the work to be done. Physical tasks in factories and services have often been divided into ‘light’ and ‘heavy’, a division that often corresponds formally or informally to gender. We have observed the work of cleaners on wards and in offices in an acute-care hospital, using several indicators of workload to identify and characterize typical work situations. ‘Heavy’ work was characterized by neutral postures, walking, repetitive movements involving the articulations of the upper limb pushing a 1-6 kg (wet or dry) mop, with occasional more intense effort. ‘Light’ work was characterized by flexed postures, walking, rapid repetitive movements involving the articulations of the upper limb and light weights (dusting) or 1-3 kg weights (emptying wastebaskets), with more occasional intense effort. We did not discover any compelling reason to divide cleaning into ‘light’ and ‘heavy’ work. Task assignment by sex may appear to be a solution to excessive job demands which would be better addressed by job re-design.     

Forty years of IEA: some reflections on the evolution of ergonomics

This paper is the IEA Presidential Address to the 1997 IEA Triennial Congress in Tampere, Finland. The evolution of ergonomics prior to and after the foundation of the International Ergonomics Association in 1957 is reviewed. Ergonomics has broadened from considering work activities to include all types of human activities. The recent introduction of computers has changed many of the premises for work and leisure activities, and cognitive ergonomics is now as important as the ‘biological’ emphasis that was mentioned in the founding documents of IEA. Ergonomics is a science of design. There are three important targets for ergonomics design activity: to improve safety, productivity and operator satisfaction. A systems approach is presented to define how these parameters interact and how they can be measured.     

The impact of organizational ergonomics on work effectiveness: with special reference to concurrent engineering in manufacturing industries

A theoretical interdisciplinary model that gives consideration to the critical human and organizational variables for success in concurrent engineering has been developed and validated based on the data derived from 103 electronic component manufacturing companies in the USA. The aim of the model is to determine the impact of organizational ergonomics on work effectiveness in concurrent engineering. A set of questionnaires was developed and data were collected from the manager of the concurrent engineering effort, the team leader and design, manufacturing and marketing team members. The study supports the proposed model and shows that a reward structure that reflects the team effort and quality of communication are significantly related to concurrent engineering performance. This implies that companies using team work structures should find ways to facilitate effective communication among team members and have a reward structure that is balanced to recognize the success of the team.     

Interaction analysis in a ‘Learning by Doing’ problem-based professional development context

This paper explores the concept and practice of interaction within a blended problem-based learning (PBL) module for academic professional development in higher education. A qualitative study spanning two years of the lived experiences of 17 academic staff in a blended PBL module was considered likely to provide a much-needed analysis of current thinking and practice on the potential of interaction. Relevant constructivist theories are applied to face-to-face PBL tutorials, online discussions, focus group interviews and reflective papers. For designers and tutors in blended PBL, it is important to seek best practices for how to combine instructional strategies in classroom and computer-mediated environments that take advantage of the strengths of each and avoid their weaknesses. Specific aspects of interaction (peer, tutor and the blended PBL learning experience) within face-to-face and online PBL tutorials are analysed to provide research-based information about the realities of delivering a PBL programme using a variety of current learning technologies.     

Knobology in use: an experimental evaluation of ergonomics recommendations

The scientific basis for ergonomics recommendations for controls has usually not been related to active goal-directed use. The present experiment tests how different knob sizes and torques affect operator performance. The task employed is to control a pointer by the use of a control knob, and is as such an experimentally defined goal-directed task relevant to machine systems in general. Duration of use, error associated with use (overshooting of the goal area) and movement reproduction were used as performance measures. Significant differences between knob sizes were found for movement reproduction. High torques led to less overshooting as opposed to low torques. The results from duration of use showed a tendency that the differences between knob sizes were reduced from the first iteration to the second iteration. The present results indicate that the ergonomically recommended ranges of knob sizes might differently affect operator performance.     

The effectiveness of ergonomics interventions in reducing upper limb work-related musculoskeletal pain and dysfunction in sonographers,surgeons and dentists: a systematic review

Abstract

The aim of this systematic review was to summarise the effects of ergonomics interventions on work-related upper limb musculoskeletal pain and dysfunction, and on productivity in sonographers, surgeons and dentists. A total of 31 studies were included. All studies reported effects on upper limb pain. Nine studies reported effects on dysfunction and only two studies reported effects on productivity. Moderately strong evidence in reducing upper limb pain was found for instigation of microbreaks into long duration surgical procedures, and the use of wider, lighter handles in dental instruments. Moderate evidence was also found for use of prismatic glasses and favourable positioning in reducing upper limb pain. Weak, inconsistent or no evidence was found for all other ergonomics interventions in reducing upper limb pain and dysfunction and increasing productivity. The lack of high quality research, particularly in sonographers and in the outcome of productivity, should be addressed.

Practitioner summary: This systematic review investigates the effectiveness of ergonomics interventions on upper limb pain, dysfunction and productivity in sonographers, dentists and surgeons. Instigation of microbreaks during long duration procedures and the use of wider, lighter instrument handles were most effective in reducing upper limb work-related pain.

Abbreviations: ANOVA: analysis of variance; CLS: conventional laparoscopic surgery; DMAIC: define, measure, analyze, improve and control; GRADE: grading of recommendations, assessment, development and evaluations; HD: high definition; PRISMA: preferred reporting items for systematic reviews and meta-analyses; PROSPERO: The International Prospective Register of Systematic Reviews; RCT: randomised control trial; SILS: single incision laparoscopic surgery; VITOM: video telescopic operative microscope; WNSWLHD: Western New South Wales Local Health District; WMSD: work related musculoskeletal disorder     

Sources and nature of secondary school teachers’ education in computer-related ergonomics

Teachers’ knowledge of computer-related ergonomics in education will have an effect on the learning process and the work practices of their students. However little is known about teacher education in this area. The study aimed to investigate the sources and nature of secondary school teachers’ education about computer-related ergonomics. It also investigated the use of computers by secondary school children. The study included all secondary schools in the Republic of Ireland. The findings suggest that computers are widely available and are used frequently by students and teachers. However, there is evidence that teachers are not receiving information on computer-related ergonomics. Teachers were generally dissatisfied with this and would welcome information on the subject. The study discusses the implications of the findings and makes recommendations to meet the needs of the teachers.     

Development of an ergonomics guideline for the furniture manufacturing industry

Industry-specific ergonomics guidelines are an important component in the four-pronged approach to workplace ergonomics currently pursued by the United States Occupational Safety and Health Administration. The American Furniture Manufacturers Association has taken the initiative of developing such a guideline for its members. The result of this effort is the "AFMA Voluntary Ergonomics Guideline for the Furniture Manufacturing Industry", a document that includes basic information about ergonomics program components as well as a compilation of work-proven, ergonomics best practices as submitted by members of the furniture manufacturing community. This guideline was developed through an industry-research-government partnership and made strategic use of the unique attributes that each sector brought to this effort. Outlined in this paper are some of the characteristics of this partnership including, the roles played by each, the different motivations for pursuing the guideline, the challenges faced during the development of the document, the successes experienced in this process, as well as a proposed outline for measuring the effectiveness of this effort. The hope is that this summary, and some of the lessons learned contained herein, would be helpful to others considering the prospect of developing such a guideline for their industry.     

Perceived competence in computer use as a moderator of musculoskeletal strain in VDU work: An ergonomics intervention case

Musculoskeletal strain and other symptoms are common in visual display unit (VDU) work. Psychosocial factors are closely related to the outcome and experience of musculoskeletal strain. The user – computer relationship from the viewpoint of the quality of perceived competence in computer use was assessed as a psychosocial stress indicator. It was assumed that the perceived competence in computer use moderates the experience of musculoskeletal strain and the success of the ergonomics intervention. The participants (n = 124, female 58%, male 42%) worked with VDU for more than 4 h per week. They took part in an ergonomics intervention and were allocated into three groups: intensive; education; and reference group. Musculoskeletal strain, the level of ergonomics of the workstation assessed by the experts in ergonomics and amount of VDU work were estimated at the baseline and at the 10-month follow-up. Age, gender and the perceived competence in computer use were assessed at the baseline. The perceived competence in computer use predicted strain in the upper and the lower part of the body at the follow-up. The interaction effect shows that the intensive ergonomics intervention procedure was the most effective among participants with high perceived competence. The interpretation of the results was that an anxiety-provoking and stressful user – computer relationship prevented the participants from being motivated and from learning in the ergonomics intervention. In the intervention it is important to increase the computer competence along with the improvements of physical workstation and work organization.     

Measuring the physical demands of work in hospital settings: design and implementation of an ergonomics assessment

BACKGROUND: Assessing the physical demands of the heterogeneous jobs in hospitals requires appropriate and validated assessment methodologies. METHODS: As part of an integrated assessment, we adapted Rapid Entire Body Assessment (REBA), using it in a work sampling mode facilitated by a hand-held personal digital assistant, expanding it with selected items from the UC Computer Use Checklist, and developed a scoring algorithm for ergonomics risk factors for the upper (UB) and lower body (LB). RESULTS: The inter-rater reliability kappa was 0.54 for UB and 0.66 for LB. The scoring algorithm demonstrated significant variation (ANOVA p<0.05) by occupation in anticipated directions (administrators ranked lowest; support staff ranked highest on both scores). A supplemental self-assessment measure of spinal loading correlated with high strain LB scores (r=0.30; p<0.001). CONCLUSION: We developed and validated a scoring algorithm incorporating a revised REBA schema adding computer use items, appropriate for ergonomics assessment across a range of hospital jobs.     

Measurement instruments and data collection: a consideration of constructs and biases in ergonomics research

Theoretical assumptions become valid only when they are tested empirically. Whenever measurement instruments are used one needs to be sure that they yield accurate information for the construct of interest. This article outlines the measurement instruments properties and their impact on research as well as the differences and similarities between biases that could occur in different measurement and data collection procedures. Important criteria that must be met when developing a new measuring tool are presented in detail. The purpose of this review paper is to gather and organize the relevant information regarding measurement bias in research. It outlines important steps that will lead to a decreased error in measurement and data collection. As more and more ergonomic decisions are taken, based on the research outcome, the impact of the quality of measurement in various intervention programs becomes increasingly critical.

Relevance to industry

Ergonomic interventions, ergonomic work and work place designs based on investigational results can only be sustainable if they are valid. Considerations regarding reliability and validity of these strategies are of importance to industries.     

探析实践教学在计算机专业数据库课程的应用

针对现在中等职业技术学校计算机专业数据库及应用课程,结合中职教学研究实践,并提出了相应的教学设计、教学方法、考核方式,在提高数据库及应用课程理论教学效果的同时进一步提升学生对知识的综合应用能力、实践动手能力和创新能力,在实际教学中取得了较好的效果。     

Establishing ergonomics in the People's Republic of China

Abstract

In this paper a summary of the Chinese Ergonomics Society (CES) is introduced. The main ergonomics institutions in China re presented. Some important research projects that are being or have been investigated are mentioned. The teaching of ergonomics in Chinese universities is described. Several titles of publications written by Chinese ergonomists are listed. The characteristics of the ergonomic situation in China are discussed.     

Supporting continuous learning in a large organization: the role of group and organizational perspectives

Many organizations recognize the need to continuously adapt and learn in order to survive and remain competitive. Learning and therefore change in organizations is driven in two ways. First, there is strategically driven learning, motivated by high-level factors such as market changes, company mergers and newly emerging approaches to organizational management and workplace learning. These changes reveal themselves in the introduction of new training programmes, recruitment strategies and knowledge management methodologies. Second, there is local, continuous learning occurring from the ground up. This is revealed as workers become more adept at their job through experience and collaboration with colleagues. Continuous learning is more gradual and requires local autonomy. This paper describes an experiment in supporting local, continuous learning, and its dissemination, but driven by a strategic initiative of the organization. This work raised many issues concerning the difficulty of integrating local and global organizational influences on learning. We outline lessons learned and suggestions as to the extent to which it is possible to align continuous learning with a company-wide perspective.     

Participatory ergonomics: Understanding the contributions of reflection groups in a hospital food service

Aim

To identify how the methodology of Reflection Groups (RG) can contribute to approach social-psychological problems, so often observed as obstacles in PE efforts. The objective was also to verify the contributions from RG to the implementation of ergonomics recommendations, which were a starting point and organized group discussions.

Method

A concrete case was used as an illustration, and studied in depth: RG with administration and production workers’ representatives from the Department of Nutrition and Dietetics of a cardiologic hospital in São Paulo, Brazil. RG are temporary thinking groups, taking place outside the workplace and having delegative and consultive participation. They make use of Operative Groups, an adapted form of tripartite group, activity as an instrumental resource, group dynamic techniques and videotaping. In 2007, 31 meetings took place during paid working hours with 7 groups of different composition, ranging from 1.5 h to 3 h.

Results

Additionally to the positive effects in communication and psychosocial environment, RG could also contribute to changes in interpersonal relationships, cooperation, personal and work behaviours. By dealing with aspects which could hinder the explicit task: fears, conflicts, and stereotyped beliefs and behaviours; resistance to change could be broken and group members could learn. RG allowed input about new risks; continuous information and feedback about ongoing ergonomics interventions so that immediate corrective action could be taken. The main form of participation was in administrative, organizational, and psychosocial problems which required a better clarification and identification of their real causes, commitment, and elaboration of strategies and negotiation of different stakeholders in their solution.

Conclusion

RG takes advantage of homogeneous and heterogeneous groups, in face to face communication. The interactions in the groups are task-oriented (explicit task) but attaining groups’ goals depends on a relational interaction (implicit task).

Relevance to industry

Reflection groups can bring important contributions to ergonomics and industry because they favour the discussion, disclosure of problems and incorporation of solutions, enabling interventions in working organization, psychosocial environment and relationships in a collective and participatory approach, promoting health and social integration.     

Multichannel surface electromyography in ergonomics: Potentialities and limits

The prevention of work‐related musculoskeletal disorders is one of the main goals in ergonomics. Among others, surface electromyography (sEMG) is an important tool for the evaluation of risks related to work activity. Three main issues have been approached in ergonomics via sEMG: 1) the analysis of muscle activation, 2) the analysis of exerted forces and torques, and 3) the analysis of muscle fatigue. Many studies have been carried out in static conditions. In ergonomics, however, it is more relevant to study muscle activity and fatigue during real tasks that are, in general, dynamic. From isometric to dynamic contractions, the complexity of the interpretation of sEMG signals increases considerably. Changes in sEMG signals are related to the continuous modifications in force output, muscle fiber length, and relative position of surface electrodes and sources. To increase the reliability of the information extracted from sEMG, multichannel detection systems have been applied, showing the possibility of overcoming some limits of the standard technique. Some illustrative laboratory and field studies are reported in this work to illustrate the potentialities and the open problems in the use of multichannel sEMG in ergonomics. Case 1 is a laboratory study investigating the myoelectric manifestations of fatigue in the biceps brachii (BB) during dynamic elbow flexion/extension. Case 2 is a laboratory study investigating the myoelectric manifestations of fatigue during a repetitive lifting task. Case 3 is a field study, carried out in an automotive plant, investigating muscle activation during the welding of a car door. Many factors play a leading role in the correct interpretation of information provided by sEMG. Even though multichannel sEMG provides information able to improve the estimation of force and/or fatigue during working tasks, many problems related to the signal acquisition and interpretation are still open. Further improvements are necessary to develop multichannel sEMG into an effective tool supporting other methodologies for the evaluation of work‐related risks. © 2010 Wiley Periodicals, Inc.