A new framework for managing IT-enabled business change

Abstract. Although information systems and technology (IS/IT) investments have always caused varying degrees of business change, the main purpose of many of today's IS/IT implementations is to change the business and/or organization in some significant way. However, most organizations' approaches to managing IS/IT developments have changed little in the last 15–20 years and are heavily dependent on methodologies of IS/IT development and associated project management principles. The philosophy being adopted by many organizations today is that there are few IS/IT projects (some infrastructure investments only) that do not cause business changes and therefore they are really 'business projects involving IS/IT'. This exploratory research set out to devise a new framework for 'IT and change' management, which is more appropriate to today's realities than traditional approaches. The initial framework was derived from 'first principles', then adapted and further developed by applying and testing it in a range of real projects in organizations. This paper summarizes the results of that work.     

Output-driven information system planning: a case study

Information system (IS) plans can vary in length and detail. One must, therefore, be able to tailor the existing planning methodologies to produce the desirable outputs. This article proposes a framework of demand-centric adaptive IS planning process and applies it to a case study that demonstrates how to adapt the methodology to produce an IS plan for a small commercial bank. Following the output-driven adaptive approach, the project was completed on time with expected quality. The project document provides the bank’s management with guidelines for allocating their information resources to meet the current and future needs of business.     

Towards an integrated measurement of IS project performance: The project performance scorecard

Determining the contribution of information system (IS) projects is a difficult endeavour. This research presents a framework for evaluating and measuring IS project performance that seek to address this problem while moving away from the reliance on the traditional assessment method (time, cost, specifications). When IS projects fail or succeed is difficult to determine what conditions enabled the outcome. However, if we are to develop a higher level of IS project management competence we need frameworks that can help in assessing IS project outcomes while critically reflecting and learning from IS project management practices. The Project Performance Scorecard (PPS) recommended here is one framework that can help to advance our understanding IS project management and evaluation approaches. This framework integrates concepts from existing models of IS success, the Balanced Scorecard and project management practices. A case study approach is used to illustrate the use of the PPS, and offers insights into how it can be useful in assessing the performance of IS projects.

Convergence and divergence in information systems and knowledge based systems development methodologies: a case for integrated strategic planning

There is a need to integrate knowledge based systems (KBS) with information systems (IS) technical solutions, which implies that KBS and IS development methodologies should be less isolated from each other. KBS and IS development methodologies are generally examined in terms of their similarities and differences. There is divergence at the feasibility and analysis stages, convergence at the design and coding stages, divergence during testing, convergence at the implementation stage, and divergence during maintenance. There are more similarities than there are differences between IS and KBS methodologies, particularly during the strategic planning stage. It is argued that linking KBS strategic planning to the planning element of an IS methodology will go further towards ensuring that the whole of the business is considered, leading to better integrated IS/KBS solutions. Application selection activities of two well-known KBS methodologies are briefly analysed. We show that these activities, which precede the feasibility study, do not consider the strategic aspects of the use of KBS (and IS in general) in business organizations. It is argued that a KBS strategy should be formulated in relation to the IS strategy and the business strategy, therefore increasing the convergence between IS and KBS methodologies.     

Escalating commitment to information system projects: findings from two simulated experiments

Commitment to an information system (IS) development project is essential for system success. However, some projects exhibit escalation of commitment, i.e. allocation of additional resources to a failing course of action. This paper describes two simulated longitudinal experiments examining the effects of project, psychological, social, and structural factors during four stages of an IS project. The results support escalation in IS projects. Moreover, project factors and psychological factors, but not structural factors, seem to aid escalation. Project, psychological, and social factors also have different effects during various stages.     

Constructing a web information system development methodology

Abstract. This paper reports on the extension of the Multiview framework to web‐based information systems. The aims are firstly to investigate the appropriateness of Multiview – a pre‐Internet analysis and design methodology – to web‐based information systems and, secondly, to reflect on the nature and role of methodology, as distinct from method, in the information systems (IS) development process. A 2‐year e‐commerce development project in a small to medium enterprise is the setting for learning through action research. To distinguish the project from consultancy, a framework of ideas – Multiview – is declared and tested in the research process. The differences and similarities of pre‐Internet and Internet‐based projects are analysed and reported on. At a higher order of learning the project provided an opportunity to reflect on how methodologies are constructed in practice.     

A hybrid approach of goal programming for weapon systems selection

Because weapon systems are perceived as crucial in determining the outcome of a war, selecting weapon systems is a critical task for nations. Just as with other forms of decision analysis involving multiple criteria, selecting a weapon system poses complex, unstructured problems with a huge number of points that must be considered. Some defense analysts have committed themselves to developing efficient methodologies to solve weapon systems selection problems for the Republic of Korea’s (ROK) Armed Forces. In the present study, we propose a hybrid approach for weapon systems selection that combines analytic hierarchy process (AHP) and principal component analysis (PCA) to determine the weights to assign to the factors that go into these selection decisions. These weights are inputted into a goal programming (GP) model to determine the best alternative among the weapon systems. The proposed hybrid approach that combines AHP, PCA and GP process components offsets the shortcomings posed by obscurity and arbitrariness in AHP and therefore can provide decision makers with more reasonable and realistic decision criteria than AHP alone. A case study on weapon system selection for the air force demonstrates the usefulness and effectiveness of the proposed hybrid AHP–PCA–GP approach.     

Why situational method engineering is useful to information systems development

Effective methods and methodologies for building information systems (IS) remain crucial to building successful IS. This paper investigates the use of situational method engineering for IS development (ISD) projects in a professional bureaucracy. This specialist organization methodology (SOM) is built starting with the philosophy of ISD moving through to flexible, amethodical implementation methods, a proposed instance of situational method engineering that is targeted towards professional bureaucracies. An in‐depth philosophical discussion of the ontological, epistemological, research methodological and ethical underpinnings of SOM are outlined, in addition to its limitations, to develop the building blocks of a methodology to implement within a professional bureaucracy organization ISD scenario. Amethodical ISD will be introduced as the appropriate way to implement this developed methodology to build a successful IS. The contribution of this paper is to detail how to develop a philosophically consistent methodology for a specific organizational environment (in this case, using the specific organizational example of a professional bureaucracy) that, when combined with developers and tools, can create a method to be applied to build an IS that has a greater possibility of successful organizational adoption than an IS built using a method devised using more common IS method engineering approaches.     

Information systems fitness and risk in IS development: Insights and implications from chaos and complex systems theories

Information Systems Development often takes place within a complex and uncertain socio-technical environment. The use of methodologies is considered an appropriate way of reducing risks of failures of the ISD projects, allowing for managing of the complexity of the process and product of ISD. Traditional functionalist methodologies, however, are not adequately equipped for dealing with non-linear interactions endemic to such complex social systems as IS. This paper examines IS development from the perspective of the complex systems behavior and chaos theory. It offers insights and implications for augmenting traditional approaches to ISD that could lead to better strategies for managing complexities in the ISD process and the behavior of an IS.

Measuring and evaluating IS expectations and benefit success from B2B electronic trading: a new survey approach

This article demonstrates a survey approach for measuring and evaluating IS benefit success from business-to-business (B2B) electronic trading. This article is of significance in demonstrating practical benefit success mechanisms for evaluating complex IS projects. A new survey approach is used to help evaluate the IS benefit success for each participating organisation. Disconfirmation theory and the expectations paradigm are used to justify the overall approach taken. A central tenet of the overall evaluation approach has been the need for a combined evaluation of benefit success based on interpreting or diagnosing two outcomes: (a) the ‘realised benefit outcome’ (RBO), or the actual number of realised strategic and operational benefits a company has achieved, regardless of initial expectations, as well as (b) the ‘benefit state outcome’ (BSO), or the extent of benefit planning gap (BPG) experienced within each company relative to their original expectations. This article demonstrates in detail how to measure benefit success from survey data using a perceptual self-assessed rating instrument. The approach will be useful for other academics and practitioners in the development of usable IS benefits evaluation mechanisms.     

The use of systems development methodologies in practice: a field study

This paper discusses the findings of a field study of experienced systems developers which investigated the use of systems development methodologies (SDMs) in practice. Among the main findings to emerge are the following. There is a wide difference between the formalized sequence of steps and stages prescribed by a methodology and the methodology-in-action uniquely enacted for each development project. Also, there is much evidence which suggests that developers omit certain aspects of methodologies not from a position of ignorance, but from the more pragmatic basis that certain aspects are not relevant to the development environment they face. Thus, methodologies are tailored to the needs of the prevailing development environment and, being documented in a single manual often, are framed at a higher level of granularity that specifies broad activities and objectives, rather than specifying in a very detailed fashion the exact manner in which development should take place. Additionally, the findings clarify the apparently contradictory position in the literature as to whether developer experience is positively or negatively correlated with methodology use. The study would suggest that experienced developers are likely to use methodologies, albeit ones which have been heavily customized to the exigencies of the particular situation.     

Getting the control across: Control transmission in information systems offshoring projects

Offshoring of information systems (IS) projects has become a widespread global practice. While prior research suggests that controlling, and communicating with, offshore vendors represent key managerial challenges, the topic of how control is communicated, or transmitted, from client to vendor has been widely neglected. Our study focuses on control transmission in the critical relationship between client and offshore vendor managers, and its impact on the performance of IS offshoring projects. Drawing on a matched‐pair survey with 172 client and vendor managers from 86 projects, our results provide several new insights to the IS literature: First, we find that both behaviour and outcome control have the capacity to be transmitted consistently in lateral IS offshore project relationships. Second, our results show that consistent transmission translates into a performance effect only for outcome control. Third, we find that high‐performing offshore projects are characterized by both greater control transmission consistency and greater use of outcome control compared to low‐performing projects. In sum, our study extends theory on IS project control by highlighting that effective control of IS offshoring projects is not only about selecting proper controls but also about ensuring that, as a controller, you get the control across to the controllee.     

An Experimental Investigation into the Effectiveness of OOA for Specifying Requirements

The application of object oriented concepts (OO) to the requirements phase of information systems (IS) and software development has been adopted by many proponents of IS and software development methodologies. Although many claims have been made about the effectiveness of OO techniques for improving requirements analysis, very few experimental studies have been done to substantiate these claims. This paper addresses this gap in the literature by conducting an experimental study that attempts to validate the effectiveness of object-oriented analysis (OOA) by comparing it to structured analysis (SA) for producing requirements. We argue that the quality of the requirements specification can be measured and that measurement can be used to compare the effectiveness of OOA and SA. We present an overview of the basic models and principles associated with OOA and SA, a discussion of quality in requirements definition, and a detailed discussion of the research methodology used. A review of relevant research is also presented and directions for further research are suggested. Our findings suggest that the OOA methodology does not necessarily produce better requirements statements.     

A profile of information systems research published in Information & Management

Information & Management (I&M) has been consistently regarded as one of the top academic journals in information systems (IS). In a spirit of introspection, this article profiles research published in I&M: we identified the most productive authors and universities associated with most research publications in I&M during the past 13 years (1992–2005). Based on a more detailed analysis of publications during the past 7 years, we determined the subject areas most often investigated and the research methodologies most often employed. Finally, we identified best practices by way of reporting the topics and methodologies used by the highly published authors. Our results indicate that while IS research is clearly dominated by US based universities, international researchers are beginning to make inroads. Furthermore, while the survey methodology is still dominant, interest in utilizing other methodologies is on the rise. Our findings should have implications for researchers, journal editors, universities, and research institutions.     

Modelling IT projects success with Fuzzy Cognitive Maps

IT projects have certain features that make them different from other engineering projects. These include increased complexity and higher chances of project failure.To increase the chances of an IT project to be perceived as successful by all the parties involved in the project from its conception, development and implementation, it is necessary to identify at the outset of the project what the important factors influencing that success are.Current methodologies and tools used for identifying, classifying and evaluating the indicators of success in IT projects have several limitations that can be overcome by employing the new methodology presented in this paper. This methodology is based on using Fuzzy Cognitive Maps (FCMs) for mapping success, modelling Critical Success Factors (CSFs) perceptions and the relations between them. This is an area where FCM has never been applied before. The applicability of the FCM methodology is demonstrated through a case study based on a new project idea, the Mobile Payment System (MPS) project, related to the fast evolving world of mobile telecommunications.     

Achieving it consultant objectives through client project success

Improving project performance is an important objective in IS project management. In consultant-assisted IS projects, however, consulting organizations may have additional objectives, such as knowledge acquisition and future business growth. In this study, we examined the relationship between client and consultant objectives and the role of coordination in affecting the achievement of these objectives. A research model was developed and tested using 199 consultant-assisted projects. The results showed that the achievement of consultant objectives was dependent upon the achievement of client objectives and that coordination had a positive impact on both client and consultant objectives.     

Supply chain management information systems capabilities. An exploratory study of electronics manufacturers

Supply Chain Management Information Systems (SCM IS) play an increasingly critical role in the ability of firms to reduce costs and increase the responsiveness of their supply chain. This paper develops an empirically supported model of the organizational capabilities enabled by SCM IS. The model integrates and enriches theoretical and empirical studies of competitive strategy, supply chain management, and interorganizational information systems. Evidence from an exploratory case study of three large firms in the electronics manufacturing industry is examined to build a better-supported theory of SCM IS capabilities. The findings suggest the organizational capabilities enabled by SCM IS can be conceptualized as the level of support provided for: operational efficiency; operational flexibility; internal planning and analysis; and external planning and analysis. The theoretical model furthers an understanding of SCM IS capabilities and is sufficiently developed to permit operationalization for future studies evaluating the effectiveness of SCM IS.