Users’ perception of open source usability: an empirical study

The number of open source software (OSS) users has increased in recent years. No longer are they limited to technically adept software developers. Many believe that the OSS market share could increase tremendously provided OSS had systems that were easier to use. Although examples of good usable open source software exist, it is agreed that OSS can be made more usable. This study presents an empirical investigation into the impact of some key factors on OSS usability from the end users’ point of view. The research model studies and establishes the relationship between the key usability factors from the users’ perspective and OSS usability. A data set of 102 OSS users from 13 open source projects of various sizes was used to study the research model. The results of this study provide empirical evidence by indicating that the highlighted key factors play a significant role in improving OSS usability.     

A method for analyzing stakeholders’ influence on an open source software ecosystem’s requirements engineering process

Requirements Engineering - For a firm in an open source software (OSS) ecosystem, the requirements engineering (RE) process is rather multifaceted. Apart from its typical RE process, there is a...     

The influence of web aesthetics on customers’ PAD

One key focus of an online retail website is to enhance the consumers’ online shopping behavior. Based on the Stimulus-Organism-Response (S-O-R) framework and pleasure, arousal, and dominance (PAD) emotional model, we investigated the relationship between consumers’ emotional model and purchase behavior from the perspective of web aesthetics, and how web aesthetics affect their purchase behaviors through the emotional model. Using 441 questionnaire responses and structural equation modeling, we verified that both aesthetic formality and aesthetic appeal influence purchase behaviors through the emotional model. In the emotional model, web aesthetics have significant and positive influences on control, which is composed of behavior control, cognitive control, and decisional control. Control indirectly influences pleasure through the mediations of energetic arousal and tense arousal. Additionally, pleasure and searching on other websites positively influences purchasing behavior. The aim of this study was to provide practical recommendations in the establishment of a pattern of web aesthetics that influence consumers’ emotions.     

New members’ online socialization in online communities: The effects of content quality and feedback on new members’ content-sharing intentions

Online communities’ viability and success are dependent on current members’ active participation and content contribution, as well as on the sustainable community registration of new members. Based on the member-life cycle perspective, this study attempted to discover mechanisms that might be employed to increase new members’ community participation. This study focused on user-generated content (UGC) sharing. The results of this study suggest that UGC quality gaps that exist between current and new members are important factors that might affect new members’ socialization. In addition, the results demonstrated that feedback provided by members can affect new members’ participation when UGC quality gaps exist. The results revealed that new members preferred an equivalent UGC community to either a superior or inferior community when they were unable to derive benefits from those communities. However, an investigation of the types of feedback provided revealed that new members expressed preferences for superior UGC communities to obtain learning opportunities and expressed preferences for inferior UGC communities to develop social relationships. This study can help researchers better understand how UGC communities’ elements can affect new members’ behaviors. In addition, the results can help community managers devise differentiated approaches.     

The influence of multimedia training on users’ attitudes: lessons learned

The workforce within the US is increasingly culturally diverse and mobile. Rapid technological changes, coupled with cultural diversity and employee mobility, have created the milieu for critical issues in organizational training methods. Effective learning systems enable employees to adapt more easily to change, thereby increasing their effectiveness. Multimedia systems can be the solution to enhancing performance effectively and efficiently by accelerated learning. This paper examines such a system developed by Holiday Inn Worldwide for the implementation of a new information system. Individuals’ performance and attitudes were tracked for two primary groups: those receiving training on a new information system using traditional training methods and those using a multimedia CDROM to acquire mastery of the same system. 826 employees participated, 467 of them were trained by the multimedia system. Attitude measures included attitudes toward self: job, training, and technology. Individual performance was measured by standardized tests on employees’ knowledge of the new information system. Our findings demonstrated that users’ attitudes were consistently poorer when trained at sites which employed multimedia training when compared with users trained in using a more traditional approach.     

Revisiting Linus’s law: Benefits and challenges of open source software peer review

Open source projects leverage a large number of people to review products and improve code quality. Differences among participants are inevitable and important to this collaborative review process—participants with different expertise, experience, resources, and values approach the problems differently, increasing the likelihood of finding more bugs and fixing the particularly difficult ones. To understand the impacts of member differences on the open source software peer review process, we examined bug reports of Mozilla Firefox. These analyses show that the various types of member differences increase workload as well as frustration and conflicts. However, they facilitate situated learning, problem characterization, design review, and boundary spanning. We discuss implications for work performance and community engagement, and suggest several ways to leverage member differences in the open source software peer review process.     

The role of legitimacy and reputation judgments in users’ selection of service providers on sharing economy platforms

Information systems literature suggests that reputation is the main judgment form that captures user-related information online. Drawing on social judgment literature, we contend that a user's online characteristics and past actions are not all reputation-based, but also legitimacy-based, and that transaction stake determines whether users will use reputation or legitimacy judgment to evaluate other users. Using Airbnb, we show that level of stake in a transaction determines the judgment form (reputation or legitimacy) that guests resort to when evaluating a host. Moreover, we find that providing extensive information on a host to potential guests in low-stake transactions is counterproductive.     

The faster the better? Innovation speed and user interest in open source software

It is often believed that for open source software (OSS) projects the faster the release, the better for attracting user interest in the software. Whether this is true, however, is still open to question. There is considerable information asymmetry between OSS projects and potential users as project quality is unobservable to users. We suggest that innovation speed of OSS project can signal the unobservable project quality and attract users’ interest in downloading and using the software. We contextualize innovation speed of OSS projects as initial release speed and update speed and examine their impacts on user interest. Drawing on the signaling theory, we propose a signaling effect through which a higher initial release speed or update speed increases user interest, while the effect diminishes as initial release or update speed increases. Using a large-scale panel data set from 7442 OSS projects on SourceForge between 2007 and 2010, our results corroborate the inverted U-shaped relationships between initial release speed and user downloads and between update speed and user downloads.     

The benefits and dangers of flow experience in high school students’ internet usage: The role of parental support

Flow has been identified as a desirable phenomenon because it can lead to a favorable attitude toward specific information technologies. In the present study, we argue that it can also result in potential adverse consequences such as Internet addiction. Based on the flow theory, the present study examines the dual effects of flow experience on high school students’ Internet addiction and exploratory behavior. The present study also examines the effects of parental interventions on the dual causal processes. A research model was developed and empirically tested on data collected from 1203 high school students in central China. The structural equation modeling analysis demonstrates that flow experience has positive impacts on both high school students’ Internet addiction and exploratory behavior. In addition, parental support significantly lessens high school students’ Internet addiction and enhances their exploratory behavior. Theoretical and practical implications are also discussed.     

The role of regulation in medical student learning in small groups: Regulating oneself and others’ learning and emotions

This study examines the role of regulatory processes in medical students as they learn to deliver bad news to patients in the context of an international web-based problem based learning environment (PBL). In the PBL a medical facilitator and students work together to examine video cases on giving bad news and share their perspectives on what was done effectively and what could be done differently. We examine how regulation occurs within this collaboration. A synchronous computer-supported collaborative learning environment (CSCL) facilitated peer discussion at a distance using a combination of tools that included video-conferencing, chat boxes, and a shared whiteboard to support collaborative engagement. We examine regulation along a continuum, spanning from self- to co-regulation, in situations where medical students learn how to manage their own emotions and adapt their responses to patient reactions. We examine the nature of the discourse between medical students and facilitators to illustrate the conditions in which metacognitive, co-regulation and social emotional activities occur to enhance learning about how to communicate bad news to patients.     

Empowering the users? A critical textual analysis of the role of users in open source software development

This paper outlines a critical, textual approach for the analysis of the relationship between different actors in information technology (IT) production, and further concretizes the approach in the analysis of the role of users in the open source software (OSS) development literature. Central concepts of the approach are outlined. The role of users is conceptualized as reader involvement aiming to contribute to the configuration of the reader (to how users and the parameters for their work practices are defined in OSS texts). Afterwards, OSS literature addressing reader involvement is critically reviewed. In OSS context, the OSS writers as readers configure the reader and other readers are assumed to be capable of and interested in commenting the texts. A lack of OSS research on non-technical reader involvement is identified. Furthermore, not only are the OSS readers configured, but so are OSS writers. In OSS context while writers may be empowered, this clearly does not apply to the non-technical OSS readers. Implication for research and practice are discussed.

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Cyberbullying impacts on victims’ satisfaction with information and communication technologies: The role of Perceived Cyberbullying Severity

This study aims to understand how individuals’ perceptions of the severity of cyberbullying they endure affects their experience with the Information and Communication Technology (ICT) medium through which cyberbullying occurs. To this end, it proposes a theoretical model based on Transactional Theory of Stress and Coping and Expectation-Confirmation Theory. A survey-based study involving 115 cyberbullying victims is employed to empirically validate the proposed model. Results indicate that victims’ perceptions of the severity of a cyberbullying episode negatively impact their satisfaction with ICT. Implications of these results for academics and practitioners are discussed and directions for future research are outlined.     

The impact of psychological climate on employees’ innovative use of information systems: The moderating role of goal orientation

The objectives of this study are to investigate climates that could facilitate innovative use of information systems (IS), and to examine how psychological climate and individual goal orientation interact to promote employees’ innovative IS use. A total of 174 questionnaires were collected from enterprise resource planning (ERP) users from nine firms in China. Hierarchical regression analysis was used to test the research hypotheses. The empirical results suggest that (1) psychological climates (psychological autonomy climate and psychological innovation climate) are positively associated with IS users’ innovative use, (2) avoidance orientation weakens the relationship between psychological autonomy climate and innovative use, (3) learning orientation weakens the relationship between psychological innovation climate and innovative use, and (4) learning orientation strengthens the relationship between psychological autonomy climate and innovative use. This study contributes to IS literature by identifying psychological climate as a critical antecedent of innovative use. The findings also fulfil an identified need for more empirical studies of the combined effect of individual and environmental factors on employees’ innovative behaviour in the workplace, especially in the context of IS innovation.     

The moderating role of income on consumers’ preferences and usage for online and offline payment methods

In this paper we examine consumer attitudes towards a payment method, which is a key factor affecting the probability of completing a transaction offline and online. More specifically, we constructed a model that surveyed the offline and online usage of prepaid e-cash, debit cards, credit cards and cash. User perceptions of the attractiveness of e-cash and various traditional payment means were also empirically assessed. Consumer attitudes towards a payment technology were found to be influential on users’ perceptions in both online and offline environments. User perceptions of offline purchases with a payment technology had significant and positive effects on the corresponding online usage perceptions. The effects of our research model are contingent on the income level of users. Our findings have significant implications, as they could help shed light on why consumers abandon their shopping carts and do not complete their transactions, which could potentially play a significant role when it comes to designing applications targeting sspecific consumer segments.     

The impact of rotating summarizing roles in online discussions: Effects on learners’ listening behaviors during and subsequent to role assignment

This study investigated whether assigning students summarizing roles in online discussions during specific weeks affects how they attend to the posts of others while playing the role, and in subsequent discussion weeks. Thirty-three students in a large undergraduate course on educational psychology were assigned one of two summarizing roles (Synthesizer, Wrapper) on a rotating basis during six week-long small-group online discussions; demographic and log-file data were collected (N = 198 student-weeks). Multilevel, cross-classification modeling revealed that assigning students summarizing roles increased the breadth of their listening during in-role weeks, but the effect was only weakly sustained after the role was completed. Students taking the Synthesizer role showed some increased depth of listening during in-role weeks but not post-role weeks. Other post-role behavior changes (a reduced number of sessions and review of posts) suggest unintended negative side effects of a role-rotation strategy, possibly due to post-role abdication of responsibility.     

The impact of daily stress on adolescents’ depressed mood: The role of social support seeking through Facebook

This study examined relationships among daily stress (i.e., school- and family-related stress), social support seeking through Facebook, perceived social support through Facebook, and depressed mood among adolescents (N = 910). Structural equation modeling showed that daily stress positively predicted adolescents’ seeking of social support through Facebook. In addition, when social support was sought on Facebook and subsequently perceived, social support seeking through Facebook decreased adolescents’ depressed mood. However, when social support was sought on Facebook, but not perceived, social support seeking through Facebook increased adolescents’ depressed mood. When comparing these relationships with similar relationships in a traditional social support context, results showed that the exacerbating impact of social support seeking on depressed mood exclusively transpires in a social networking site context. The discussion focuses on the understanding and explanation of these findings, and directions for future research.     

The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption

Social media websites have created valuable opportunities for electronic word of mouth (eWOM) conversations. People are now able to discuss products and services of brands with their friends and acquaintances. The aim of this study is to examine the influence of these conversations in social media on consumers' purchase intentions. For this purpose, a conceptual model was developed based on the integration of Information Adoption Model (IAM) and related components of Theory of Reasoned Action (TRA). The new model, which is named as Information Acceptance Model (IACM), was validated through structural equation modelling (SEM) based on surveys of 384 university students who use social media websites. The results confirm that quality, credibility, usefulness and adoption of information, needs of information and attitude towards information are the key factors of eWOM in social media that influence consumers’ purchase intentions. Theoretical and practical implications are discussed as well as recommendations for further research.     

Adoption and use of energy-monitoring technology in ship officers’ communities of practice

Cognition, Technology & Work - The paper offers an analysis of how an energy-monitoring system was implemented and eventually adopted by the crew members in a shipping company. It illustrates...     

The rise of “big data” on cloud computing: Review and open research issues

Cloud computing is a powerful technology to perform massive-scale and complex computing. It eliminates the need to maintain expensive computing hardware, dedicated space, and software. Massive growth in the scale of data or big data generated through cloud computing has been observed. Addressing big data is a challenging and time-demanding task that requires a large computational infrastructure to ensure successful data processing and analysis. The rise of big data in cloud computing is reviewed in this study. The definition, characteristics, and classification of big data along with some discussions on cloud computing are introduced. The relationship between big data and cloud computing, big data storage systems, and Hadoop technology are also discussed. Furthermore, research challenges are investigated, with focus on scalability, availability, data integrity, data transformation, data quality, data heterogeneity, privacy, legal and regulatory issues, and governance. Lastly, open research issues that require substantial research efforts are summarized.