以标准化良好行为提升卓越绩效模式的导入效果

在各级政府质量奖的推动下,卓越绩效模式(PEM)在广东省大范围地推广开来.研究如何有效地为企业导入卓越绩效模式,在导入工作前期具有非常重要的意义.本文探讨了“创建标准化良好行为企业(GSP)”对导入PEM的基础性和支撑性作用,确立了以GSP为基础导入PEM的工作模式.     

卓越绩效评价模式在电网公司的应用研究

作为国际通用的管理手段之一,卓越绩效模式在国内大中型企业的应用日益广泛,对企业管理质量提升作用显著.以某电网公司实施卓越绩效模式为案例,本文基于卓越绩效评价国家标准,提出将评价对象映射到公司关键业务的评价思路,优化卓越绩效模式导入流程,融合精益精细化工程,构建卓越绩效评价"测量、评价、改进、提升"闭环管理长效机制,为其他电力企业实施卓越绩效评价探索出一条可借鉴的道路.     

浅议基于卓越绩效模式(PEM)的企业质量经营机制

本文介绍了卓越绩效模式的概念及其与质量管理体系的关系,阐述了按卓越绩效模式建立企业质量经营机制的必要性和主要方法。     

追求卓越 勇攀高峰——方太实施卓越绩效模式的体会

本文基于方太导入卓越绩效模式的背景和追求卓越的历程,简述了方太实施卓越绩效模式所形成的管理特色,以及组织在推行过程中的体会。     

基于卓越绩效模式的装备靶场质量管理体系改进

根据当前我国装备靶场质量管理体系运行有效性不高的现状,论述了其采用卓越绩效模式的必要性和重要意义;按照卓越绩效管理模式的基本理念、特点和装备试验的工作实际,有针对性地提出了在质量管理体系中导入卓越绩效模式的措施和方法,可起到优化体系,提高运行绩效的目的。     

《卓越绩效评价准则》国家标准自评师培训课程介绍

为提高企业质量管理水平,引导企业理解和成功实践卓越绩效模式,指导企业按照《卓越绩效评价准则》国家标准要求进行自我评价、持续改进和创新,中国质量认证中心(CQC)拟于2011年6月举办《卓越绩效评价准则》国家标准自评师培训班。     

卓越绩效标准透视--组织的领导

“卓越绩效标准(CriteriaforPerformanceExcellence)”即美国马尔科姆·鲍得里奇国家质量奖的评奖标准,在过去的10多年中,它已成为了全国质量管理的事实上的国际标准。对照这套标准来评价和改进组织的绩效已成为一个全球性的潮流。本刊2003年第9期登载的“卓越绩效模式———管理标准化的典范”一文曾对卓越绩效标准的构成及相关内容作了介绍。本栏目将就该标准中的一些要点加以探讨和剖析,以促进我国企业界的理解和应用。     

浅谈企业的卓越绩效导入

企业为了能够提高整体管理质量,在经营和发展的过程中早已致力于导入卓越绩效模式,这在一定程度上促进了企业的可持续发展。本文以卓越绩效为切入点,积极探索企业的卓越绩效导入,以期能够提供一定的借鉴意义。     

基于卓越绩效模式公共资源交易服务质量提升的研究——以安徽合肥公共资源交易中心为例

在分析卓越绩效模式特点的基础上,结合安徽合肥公共资源交易中心在导入卓越绩效模式上的实践做法,探讨公共服务组织如何应用卓越绩效准则提升服务质量。组织要融合应用卓越绩效模式并贯穿业务流程各阶段,系统改进管理,提升整体绩效,促进服务质量提升。     

中小企业推广卓越绩效模式及意义探讨

中小企业对国民经济发展影响重大,导入卓越绩效模式可解决中小企业发展中存在的管理问题,提高企业竞争力,本文探讨了中小企业导入卓越绩效模式存在的困难及可行性模式探讨,以及大力推广卓越绩效模式的现实意义。     

A socio-technical view of performance impact of integrated quality and sustainability strategies

This research seeks to examine the direct effects of social and technical integration on deployment of quality and sustainability management programmes and the indirect effect of those on quality and sustainability performance. We also seek to test the spillover effects of quality and sustainability management programmes on sustainability and quality performance, respectively. Socio-technical systems (STSs) theory is used to test the role of social and technical integration on quality and sustainability management programmes. The framework of integrated management system, as supported by both STSs and complementarity theory, is used to test the direct and spillover effects of quality and sustainability management programmes. A large multi-country sample is used to empirically test our theory-induced hypotheses. The findings support that social and technical integration are indeed significant enablers for the positive relationships that quality and sustainability programmes have on quality performance and sustainability performance. Specifically, the results show that while social integration has both direct and indirect effects on quality and sustainability performance, technical integration impacts quality and sustainability performance only through the mediation effect of the respective programmes. The results do not support the spillover effects of quality and sustainability management programmes on sustainability and quality performance. Implications of the findings on academic knowledge and managerial practice are offered.     

Impact of Malcolm Baldrige National Quality Award Criteria on organizational quality performance

The aim was to test the link between the Malcolm Baldrige National Quality Award (MBNQA) criteria and organizational quality performance. Specifically, this paper focuses on the role of quality information and analysis in quality performance among Korean manufacturing firms. This study also reviews prior research on MBNQA and examines the impact of customer and market management on quality. A survey instrument was developed based on specific criteria of MBNQA. Results suggest that quality information and analysis has a strong, positive impact on strategic quality planning and process management, and quality results are affected by human resource management and process management.     

Production system design for quality robustness

In automotive assembly plants, vehicles with defects are either repaired (e.g., components are exchanged, scratches are polished, etc.) or reworked (e.g., the whole vehicle is repainted) to maintain high product quality. The performance of vehicle quality is typically characterized in terms of the first time quality and also the quality buy rate. First time quality is defined as the good job ratio of all first time processing jobs, while the quality buy rate is the good job ratio of all processed jobs, including the first time jobs and reworked jobs.

In this paper, we study a repair and rework system at an automotive paint shop with random first time quality. Specifically, we show that paint quality, in terms of quality buy rate, can be described by a function of repair capacity and first time quality. Increasing the repair capacity can improve the quality buy rate and reduce unnecessary repaints. Variations in first time quality may lead to a reduction in the quality buy rate and an increase in unnecessary repaints, and consequently, a substantial waste of production capacity and materials. In addition, we observe that the average quality buy rate depends primarily on the mean and coefficient of variation of the first time quality rather than its complete distribution. Based on these results, we introduce the notion of quality robustness and show that the design of a production system should accommodate randomness in first time quality to achieve a robust quality buy rate. Finally, a case study on a repair and rework system redesign to improve paint quality is presented.     

质量改进团队跨界行为与绩效关系：团队效能感的中介作用

本研究旨在探究团队效能感对质量改进团队跨界行为与绩效关系的中介作用,采用团队跨界行为、团队效能感和质量绩效问卷调查了161个质量改进团队。结果表明,联络行为、管控行为和侦测行为对质量绩效有显著影响,并且联络行为和管控行为通过团队效能感影响质量绩效。质量改进团队跨界行为不仅对质量绩效有直接影响,而且通过团队效能感产生间接作用。     

基于质量信息流的虚拟企业质量管理概念模型

根据对虚拟企业质量管理的特征的认识及对其研究的现状,通过对虚拟企业质量管理过程的抽象,提出了一个基于质量信息流的虚拟企业质量管理概念模型,用于描述现实世界中的虚拟企业的质量管理过程,并指出了研究虚拟企业质量管理还需进行的其它工作。     

质量与顾客满意模型研究

本文给出了一种质量与顾客满意之间的模型,从质量与顾客满意的关系研究出发,提出了质量贬值区、质量增值区和质量溢出区的划分原则,并为企业规划永续经营的质量战略提供了决策指南。     

Linking quality citizenship to process design: a quality management perspective

As organisations emphasise their role in society, there is a need to determine the effect of socially responsible practices on organisational processes and firm performance. Although the effect of corporate social responsibility on firm performance has been addressed from different perspectives, little is known about the influence of corporate social responsibility on organisational processes and internal operations of firms. The paper aims to make a link between corporate social responsibility, quality management practices and quality outcomes through emphasising quality citizenship as one of the practices associated with quality management. This paper provides a new perspective on the link between quality citizenship and product/process design within the quality management framework. The stakeholder theory of the firm is used to explain the formation and development of new management practices within a firm. Data were collected from managers in the petroleum industry to examine the role of quality citizenship on design and development of organisational processes. The results show that quality citizenship has a significant effect on employee involvement and an indirect effect on process design. Quality citizenship enables firms to obtain a much broader perspective on product/process design and facilitates design and development of products, services and processes that meet the needs of a broader set of customers – the stakeholders.     

Sound Affects: Competing with Quality in the Swedish hi-fi Industry

Traditionally, literature on competitiveness has focused on innovation in networks and/or embedded in local/regional milieus. This paper examines the concept of quality and quality processes as an additional way of understanding the competitiveness of small and highly niched industries. In the theoretical framework, applied on the Swedish hi-fi industry, quality is identified as a promise and divided into three dimensions labelled “performance”, “projection” and “protection”. The quality framework provides a useful tool for analysing measurable and non-measurable aspects of quality sound and sound reproduction. Also, it is argued that competitiveness is stimulated when a product is associated with one of the quality dimensions and when a strong quality perception is inherent throughout the production network. Moreover, we find that quality processes are spatially embedded and that location facilitates both place-based branding and localised learning.     

企业虚拟形态下的质量保证体系

对比分析了虚拟企业与传统企业的不同,基于虚拟企业独有的特点,建立了虚拟企业质量保证体系模型——铁三角模型．阐述了信息质量管理体系、客户服务质量管理体系、供应链质量管理体系以及各成员企业传统ISO9000质量管理体系在虚拟企业这一环境下的含义、特点和作用．     

数据挖掘在质量管理中的应用

传统的质量管理方法,始终是致力于质量的控制和诊断,主要关注事后处理.本文介绍了应用数据挖掘技术针对生产过程中的质量问题建立预测模型,进行产品质量预测的方法.该方法以生产加工的历史数据为基础,利用关联分析挖掘出生产过程中影响质量的关键因素及其内在联系,进行质量控制和诊断,并使用分类分析建立预测模型,模拟计划排产后的产品质量情况,从而对企业计划排产提供决策支持.