Internet-based information systems use in organizations: an information studies perspective

Abstract. This case study investigates various ways in which different internet-based information systems (IS) are used by organizational participants. Borrowing theoretical insights on information behaviour accumulated over 50 years of information studies research, a conceptual framework is presented to help understand and assess the social and organizational impacts of internet-based IS. The framework describes the use of internet-based IS as a dynamic cycle of information needs–seeking–use activity situated in the context of a firm's information environment. Research questions pertain to the process of how individuals in organizations seek and use information from internet-based IS to satisfy information needs. In terms of information needs, this involves understanding the problem situations that lead participants to use internet-based IS, as well as the characteristics of those problems beyond subject matter. With respect to information seeking, this involves analysing how information from internet-based systems is displayed and formatted to signal their potential usefulness. In terms of information use, this involves how information obtained from internet-based systems is used in practice to resolve or redefine problems. Both quantitative and qualitative research methods are used. Data collection involves web tracking to identify significant episodes of internet-based IS activity, as well as one-on-one interviews to explore the context behind these episodes. Results suggest that it is possible and valuable to identify scenarios of internet-based IS use dominant in an organizational work setting. Doing so can help to identify ways to improve the situated use of internet-based IS that ameliorate the information needs–seeking–use cycle in firms.     

IMPLEMENTING THE IS ARCHITECTURE

The implementation of an enterprisewide information systems architecture to direct systems development can be hindered by the traditional IS organizational structure. By reassessing the IS department and realigning its structure, companies can remove barriers to the implementation of an IS architecture approach. This article presents a model that can form the basis for an organizational structure tailored to the environment of any IS department.     

IMPLEMENTING THE IS ARCHITECTURE

The implementation of an enterprisewide information systems architecture to direct systems development can be hindered by the traditional IS organizational structure. By reassessing the IS department and realigning its structure, companies can remove barriers to the implementation of an IS architecture approach. This article presents a model that can form the basis for an organizational structure tailored to the environment of any IS department.     

Dialectical hermeneutics: a theoretical framework for the implementation of information systems

Abstract. Despite the proliferation of information technology, the implementation of information systems remains problematic. Many systems fail to live up to expectations and some end up as disasters. Research on implementation has been conducted for the past two decades, but no theoretical framework for IS implementation has been widely accepted. This paper proposes dialectical hermeneutics as a theoretical framework for IS implementation research. Dialectical hermeneutics, as an integrative theoretical framework, combines both interpretive and critical elements, and addresses those social and organizational issues which are critical to the successful implementation of information systems. The case study research method was used to examine the implementation of systems in three organizations.     

Effects of strategic alignment on IS success: the mediation role of IS investment in Korea

The purpose of this research is to develop a comprehensive information system (IS) evaluation model for IS success linked to organizational performance. The primary focus of this research is to investigate the role of IT investment in business values by means of a group survey of about 300 business executives in Korea. We used the contingency theory to discover the mediation effect of IS investment on strategic alignment and IS success. In contrast to previous research, this study expanded the test scope to IS architecture and organizational structure at the operational level. The results from 273 business executives in Korea indicated that strategy integration with IT is positively related to IT investment, and IT investment is a critical antecedent of IS success. Thus, the implications of the findings are that right-directional IT investment has played an important role in the success of IT companies in Korea.     

Organizational impact of system quality,information quality,and service quality

Increased organizational dependence on information systems drives management attention towards improving information systems’ quality. A recent survey shows that “Improve IT quality” is one of the top concerns facing IT executives. As IT quality is a multidimensional measure, it is important to determine what aspects of IT quality are critical to organizations to help Chief Information Officers (CIOs) to devise effective IT quality improvement strategies. In this research, we model the relationship between information systems’ (IS) quality and organizational impact. We hypothesize greater organizational impact in situations in which system quality, information quality and service quality are high. We also hypothesize a positive relationship between system quality and information quality. We test our hypotheses using survey data. Our structural equation model exhibits a good fit with the observed data. Our results show that IS service quality is the most influential variable in this model (followed by information quality and system quality), thus highlighting the importance of IS service quality for organizational performance. This paper contributes theoretically to IS success models through the system quality-to-information quality and IS quality-to-organizational impact links. Implications of our results for practice and research are discussed.     

Rethinking the concept of the IS organization

Do conceptualizations of the information systems (IS) organization reflect findings from research studying requirements for successfully harnessing information, systems and technology to achieve operational and strategic objectives? This paper addresses this question, reporting on an analysis of articles published in leading academic and practitioner journals. It describes how the IS organization is portrayed in these studies and examines the results of this analysis through a sensitizing lens constructed from research that has studied how organizations generate business value from IS. The lens depicts this objective as a quest to harness knowledge that is distributed enterprise wide. The analysis suggests that conceptualisations of the IS organization used by researchers do not reflect the requirements for generating business value from information technology that have been identified in the literature. Whilst highlighting that definitions are vague or more often absent, it challenges the dominant orthodoxy of the IS organization as a separate organizational unit suggesting that it is a more pervasive construct. The implications of this conclusion for practice, research and teaching are considered.     

Factors affecting the implementation success of Internet-based information systems

The Internet has come to revolutionize the way in which business conducts commercial activities. In this paper, we report on the development of a model of Internet-based information systems (IIS) implementation in business-to-consumer electronic commerce based on IS implementation and technology innovation–implementation studies. Our research model suggests that eight factors, comprising the characteristics of IIS technology innovation, organizational factors, and IS related factors, affect the implementation success of IIS. IIS themselves are characterized by three dimensions: volume, sophistication, and information contents. The suggested model was empirically tested using survey results from Korean companies that have adopted IIS. The results of multivariate regression analysis reveal that compatibility and IS infrastructure are key determinants of the extent of IIS implementation (in terms of volume, sophistication, and information contents). IS expertise potentially affects the extent of IIS implementation.     

Going back to basics in design science: from the information technology artifact to the information systems artifact

The concept of the ‘information technology (IT) artifact’ plays a central role in the information systems (IS) research community's discourse on design science. We pose the alternative concept of the ‘IS artifact’, unpacking what has been called the IT artifact into a separate ‘information artifact’, ‘technology artifact’ and ‘social artifact’. Technology artifacts (such as hardware and software), information artifacts (such as a message) and social artifacts (such as a charitable act) are different kinds of artifacts that together interact in order to form the IS artifact. We illustrate the knowledge value of the IS artifact concept with material from three cases. The result is to restore the idea that the study of design in IS needs to attend to the design of the entire IS artifact, not just the IT artifact. This result encourages an expansion in the use of design science research methodology to study broader kinds of artifacts.     

The wisdom nexus: Guiding information systems research,practice, and education

“Wisdom” has been at the heart of practical, philosophical, and spiritual disciplines since antiquity and is now increasingly receiving organizational as well as academic attention in scholarly areas that include psychology and organizational studies among others. However, practical wisdom has not received adequate focus in the information systems (IS) discipline. In this commentary, we make the case for a systemic focus on the role of wisdom in IS research, teaching, and practice. We introduce underlying theoretical concepts of wisdom; review relevant key research linking wisdom and IS; propose a framework to link wisdom with IS research, practice, and education; and discuss the implications of the framework and illustrate how it can be used to generate research opportunities for IS. We conclude that wisdom, whose goal is the common good, can provide a foundation to discover, view, understand, and resolve myriad issues that lie at the nexus of wisdom and information technologies.     

Why situational method engineering is useful to information systems development

Effective methods and methodologies for building information systems (IS) remain crucial to building successful IS. This paper investigates the use of situational method engineering for IS development (ISD) projects in a professional bureaucracy. This specialist organization methodology (SOM) is built starting with the philosophy of ISD moving through to flexible, amethodical implementation methods, a proposed instance of situational method engineering that is targeted towards professional bureaucracies. An in‐depth philosophical discussion of the ontological, epistemological, research methodological and ethical underpinnings of SOM are outlined, in addition to its limitations, to develop the building blocks of a methodology to implement within a professional bureaucracy organization ISD scenario. Amethodical ISD will be introduced as the appropriate way to implement this developed methodology to build a successful IS. The contribution of this paper is to detail how to develop a philosophically consistent methodology for a specific organizational environment (in this case, using the specific organizational example of a professional bureaucracy) that, when combined with developers and tools, can create a method to be applied to build an IS that has a greater possibility of successful organizational adoption than an IS built using a method devised using more common IS method engineering approaches.     

A contingency framework for the investigation of information systems failure

Despite the increasing sophistication of information technologies, information systems (IS) continue to fail either during development, or at the points of implementation and use. This paper argues that effective practices to deal with, or prevent, such failure require wider organizational awareness and a deeper understanding of the nature, phenomena and implications of IS failure. The paper suggests that the social nature of IS needs to be a central feature in the study, analysis and action to mitigate failure. Following this view, context plays a significant role in the development of an understanding of failure incidents and in the adoption of relevant action. These concerns can be accommodated within a contingency perspective for the investigation of IS failure. The paper proposes a framework of concepts that support this perspective and then moves on to provide examples of how such a perspective could inform study of, and action upon, IS failure.     

Evaluating Information Technology investments: research findings and reappraisal

Abstract. Investments in Information Technology are large and rising, but frequently the subject of disappointed expectations. Some explanations can be found in how they are evaluated and controlled. The paper reports findings from case study work and a 50 organization research project carried out in 1990-91. It first highlights 10 common problem areas that can be addressed. It then focuses on evaluation at the critical feasibility stage of projects and identifies from the research a number of ways in which evaluation practice can be improved. It finds a fall-off in evaluation at subsequent project stages, little attempt to link evaluation across the lifetime of systems, and a fragmented approach to learning from the evaluation experience for future investments. A number of modern alternatives to traditional financially based investment appraisal techniques that dominate the sample are then critically assessed. Tailored to specific organizational circumstances and projects these offer ways forward. Broader thinking, in terms of Information Systems (IS) investments, and a deeper understanding of IS as human activity systems lead on to multiple effectiveness criteria and related measures. However, major improvements may lie in allying more appropriate techniques and measures to developing evaluation as an organizational and social process, with the deeper organizational learning about IT this would entail.     

Operationalising the implementation puzzle: an argument for eclecticism in research and in practice

Efforts to implement organizational information systems (IS) have evolved through the years from purely technical processes to multi-faceted organizational change activities. Largely in reaction to implementation failures, numerous research models have been developed to prescribe appropriate implementation strategies and tactics. A multiple of such contributions has made the theory quite diverse and somewhat chaotic. This paper presents a survey of implementation models, research approaches, and investigation methods that have surfaced in the literature of the field. Using an implementation framework of Swanson (1988), an eclectic perspective of IS research, and an expert knowledge integration approach, a perspective is proposed that demonstrates the possibility of a unified view of IS implementation theory.     

Information system artefact or information system application: that is the question

Lee et al. ( 2015 ) suggest the concept of information system (IS) artefact as an alternative to information technology (IT) artefact, defining the former as a system of an IT artefact, an information artefact and a social artefact. This paper assesses this suggestion, contrasting it with the concepts of IT artefact and IS application as introduced in the prior IS literature. After this conceptual analysis, the paper discusses the relationships between an IS artefact and design and between an IS artefact and design science. The analysis concludes that an IS artefact is problematic as a unit of design because of the great differences in the designability of its constituent parts. Instead, the paper maintains that an IS application is more appropriate as a unit of design, but an IS artefact may be fruitful as an analytical concept to be used in behavioural science research on the interplay of IT artefact, information artefact and social artefact, or – especially if including IS application design – in action research‐oriented design science research. © 2016 John Wiley & Sons Ltd     

CASE tools and organizational action

Abstract. CASE research to date has been dominated by positivistic enquiry; particularly tool building, surveys and normative writings. In contrast, there is a growing community of IS researchers developing models of IS practice that highlight the complex relationship between context and process that has to be mastered in order to develop viable information systems. This paper bridges the gap between the two bodies of knowledge by presenting a phenomenological study of CASE tool usage in a large UK manufacturing company over a four year period which shows that organizational context, tool features and usage are inextricably linked. The lessons arising from the work are presented and grounded in interpretive IS theory. The results of the work are clearly in accord with this theory, thus, showing the importance of interpretive CASE research, as a complement to positivist thinking, in bringing to light the human and organizational issues which strongly influence systems development practice     

Reconsidering deconstruction in information systems research

Deconstruction, a post-structuralist approach to examining language in texts, is most often associated with the philosophical works of Jacque Derrida. After a flurry of interest among management and information systems (IS) scholars, this qualitative approach to exploring organizational texts has received little attention in the IS literature. We suggest deconstruction could help our field explore how IS texts describe the social and technical past and also prescribe and circumscribe the future of IS practice. Thus, we suggest the IS field reconsider how deconstruction might contribute to language-based approaches in IS research and practice. In this paper, we discuss deconstruction in light of the linguistic turn in social science research and the support and criticism for its use in management research. We consider IS research publications that have employed deconstruction explicitly, examine a well-known IS publication as an example of the deconstruction of IS texts, and suggest ways in which deconstruction might be applied to various genres of IS texts to inspire insights and creativity. To conclude, we highlight considerations for researchers who might adopt this approach and for the editors and reviewers who would evaluate qualitative research papers that employ deconstruction.