Adoption of e-government services in Turkey

This research aims to investigate underlying factors that play role in citizens' decision to use e-government services in Turkey. UTAUT model which was enriched by introducing Trust of internet and Trust of government factors is used in the study. The model is evaluated through a survey conducted with Turkish citizens who are from different regions of the country. A total of 529 answers collected through purposive sampling and the responses were evaluated with the SEM (Structural Equation Modeling) technique. According to the results, Performance expectancy, Social influence, Facilitating conditions and Trust of Internet were found to have a positive effect on behavioral intention to use e-government services. Additionally, both Trust factors were found to have a positive influence on Performance expectancy of e-government services, a relation which, to our best knowledge, hasn't been tested before in e-government context. Effect of Effort expectancy and Trust of government were found insignificant on behavioral intention. We believe that the findings of this study will guide professionals and policy makers in improving and popularizing e-government services by revealing the citizen's priorities regarding e-government services in Turkey.     

A meta-design approach to the development of e-government services

This paper describes a meta-design approach to the development of online services for citizens of a government agency. The goal is to transfer the development of government-to-citizen services from professional software developers to administrative employees, without forcing employees to acquire any programming skills. The approach encompasses two main phases. The first phase analyzes the different perspectives of the stakeholders involved in service creation and usage – employees, citizens, software developers and human–computer interaction specialists – in order to derive a meta-model of e-government services. The latter applies the meta-model to design and develop an end-user development environment that properly supports employees in creating an instance of the service meta-model, which is then automatically interpreted to generate the service pages for citizens. A pilot application of the proposed approach is illustrated with reference to a specific class of e-government services offered by the Brescia Municipality, even though the approach is general enough to be applied to different kinds of e-government services and application domains. The results of the evaluation with a group of municipality employees provide initial feedback from the government field and show how to proceed along this research direction.     

QML-AiNet: An immune network approach to learning qualitative differential equation models

In this paper, we explore the application of Opt-AiNet, an immune network approach for search and optimisation problems, to learning qualitative models in the form of qualitative differential equations. The Opt-AiNet algorithm is adapted to qualitative model learning problems, resulting in the proposed system QML-AiNet. The potential of QML-AiNet to address the scalability and multimodal search space issues of qualitative model learning has been investigated. More importantly, to further improve the efficiency of QML-AiNet, we also modify the mutation operator according to the features of discrete qualitative model space. Experimental results show that the performance of QML-AiNet is comparable to QML-CLONALG, a QML system using the clonal selection algorithm (CLONALG). More importantly, QML-AiNet with the modified mutation operator can significantly improve the scalability of QML and is much more efficient than QML-CLONALG.     

A factor combination approach to developing style guides for mobile phone user interface

This paper proposes a systematic approach to developing comprehensive guidelines for mobile phone user interface, and presents a case study to validate the approach. The approach applies a systematic combination of three critical factors: general usability principles, UI components and guideline properties to developing guidelines. In the case study, this factor combination approach was very effective in collecting experts’ ideas, creating guidelines and editing them. The resulting style guide can provide comprehensive and useful guidelines for designing mobile phone UI.

Relevance to Industry

UI designers can use the results of the study as a practical method to develop style guides for mobile phone UIs. The approach taken in the study will also be helpful in managing complex guideline information systematically.     

网络服务用户体验定量评价方法和实证分析

随着服务经济的发展,用户体验成为网络服务能否被接受的关键。当前的用户体验研究主要通过主观问卷调查的方法询问用户的主观感受,存在费时、操作复杂、不准确等问题。针对此不足,提出一种基于用户网络服务日志客观评价用户体验的方法,并结合典型的网络服务e-learning进行了实证分析。结果表明基于该方法的客观评价结果与主观评价的结果显著相关,平均绝对误差在10'以内,表明该方法是有效的。     

An approach to determine geometric feasibility to assembly states by intersection matrices in assembly sequence planning

In this article, an approach is described for the development of a process for the determination of geometric feasibility whose binary vector representation corresponds to assembly states. An assembly consisting of four parts is considered as an example. First, contact matrices generate the assembly's connection graph. The developing connection graph was used to model the example assembly. In the assembly's connection graph, each node corresponds to a part in the assembly, and edges in the graph of connections correspond to connecting every pair of nodes. Moreover, in the connection graph, each connection corresponds to an element in the binary vector representation. In the development of the approach, intersection matrices are used to represent interference among assembling parts during the assembly operation. Intersection matrices are defined to along the Cartesian coordinate system's six main directions. The elements of intersection matrices are constituted to Boolean values. Each element of binary vector representations includes a connection between a pair of parts. First, ordered pairs of parts are established. Then, Cartesian products, which are produced from these established ordered pairs of parts, are applied to Boolean operators. Finally, geometric feasibility of these binary vector representations is determined. In this work, some assembly systems are sampled and examined. Among these examples, six assembly sequences for a four-part packing system; two assembly sequences for a five-part shaft bearing system; 373 assembly sequences for a seven-part clutch system and assembly states have been investigated.     

Human experience and product usability: principles to assist the design of user-product interactions

This paper introduces research that investigates how human experience influences people's understandings of product usability. It describes an experiment that employs visual representation of concepts to elicit participants' ideas of a product's use. Results from the experiment lead to the identification of relationships between human experience, knowledge, and context-of-use - relationships that influence designers' and users' concepts of product usability. These relationships are translated into design principles that inform the design activity with respect to the aspects of experience that trigger people's understanding of a product's use. A design tool (ECEDT) is devised to aid designers in the application of these principles. This tool is then trialled in the context of a design task in order to verify applicability of the findings.     

Location choices of face-to-face interactions in academic buildings: an experience sampling approach

Abstract

Although it is recognised that face-to-face interactions are important for sharing interests and (new) knowledge, it remains unknown how and where students and university employees interact in academic buildings. Therefore, the aim of this study is to analyse the location choice for face-to-face interactions in an academic building, including several personal- and interaction characteristics. An Experience Sampling Method (ESM) was used to collect data on 643 face-to-face interactions during two weeks in the Flux building at Eindhoven University of Technology, the Netherlands. In general, students more often interacted in meeting rooms than teaching staff, and support staff interacted less in eat/drink areas and the hallways than other users. Unexpectedly, some of the lectures took place outside of traditional project-/lecture space. Real estate managers of university campuses could use these results to create better interactive work environments that stimulate face-to-face interactions among employees and students of different departments.

Practitioner Summary: Based on longitudinal data of ftf interactions among students and employees in an academic building, results showed that ftf interaction characteristics, compared to personal characteristics, are most important for explaining the location choice of interactions. These insights could help to design academic work environments that optimise the support of interactions.

Abbreviation: ABO: activity-based office; ANOVA: analyses of variance; ESM: experience sampling method; FTF: face-to-face; HR: human resources; MMNL: mixed multinomial logit model; NewWoW: new ways of working     

A Bayesian approach to estimate the marginal loss distributions in operational risk management

One of the main problems in operational risk management is the lack of loss data, which affects the parameter estimates of the marginal distributions of the losses. The principal reason is that financial institutions only started to collect operational loss data a few years ago, due to the relatively recent definition of this type of risk. Considering this drawback, the employment of Bayesian methods and simulation tools could be a natural solution to the problem. The use of Bayesian methods allows us to integrate the scarce and, sometimes, inaccurate quantitative data collected by the bank with prior information provided by experts. An original proposal is a Bayesian approach for modelling operational risk and for calculating the capital required to cover the estimated risks. Besides this methodological innovation a computational scheme, based on Markov chain Monte Carlo simulations, is required. In particular, the application of the MCMC method to estimate the parameters of the marginals shows advantages in terms of a reduction of capital charge according to different choices of the marginal loss distributions.     

基于定性与定量分析的联络中心任务量预测法

任务量预测是联络中心人员排班的第一步,如何精确预测联络中心的任务量并相应地安排适当数量的座席人员来处理客户的需求是联络中心管理人员面临的首要问题.提出采用定性分析与定量分析相结合的任务量预测方法.对于给定的任务量数据,首先,采用观察法进行定性的分析区分异常和正常数据,然后,分别选定合适的定量预测方法进行预测.任务量定量预测方法包括趋势拟合、线性回归、移动平均、时间序列分解等预测方法.通过定性分析与定量分析相结合的综合应用方法,给出更准确的联络中心任务量预测方案,帮助管理人员最大程度的减少放弃和被拥堵在队列中的任务数量,设计制定可行性高的座席人员数量及人员排班.     

To buy or not to buy experience goods online: Perspective of innovation adoption barriers

The purpose of this study attempts to understand why consumers rarely shop online. Innovation resistance theory is employed in this study. Results of the survey utilizing a questionnaire among the members of study case indicated that value and tradition are major barriers toward use intention. Significant differences in usage barrier and image barrier exist between different non-adopted groups. On average, rejecters group have the highest barriers, followed by opponents, and postponers. Finally, there exist significant differences in usage, value, tradition, and image barriers between adopters and non-adopters toward buying experience goods online. These findings provide a better understanding of consumer’s attitude toward buying experience goods online.     

Using sketches and storyboards to assess impact of age difference in user experience

We compared two versions of a touch-screen digital thermostat using a framework encompassing several user experience (UX) characteristics, and here describe how the implementation of certain design factors (specialists, praises, tooltips and increased interactivity) was done on mixed-fidelity prototypes of the user interface. We illustrate how the experimental comparison, involving 20 university students and 20 older adults, revealed important differences in UX, including perceived ease of use, behavioral intentions, enjoyment, quality, satisfaction, trust and usability, measured mainly through established questionnaires.Analysis revealed that using that kind of artifacts is a very cost effective way to elicit interesting and useful results; many UX variables are significantly affected by design factors and by age differences, as expected; effects of design factors go well beyond usability and therefore could not be caught by running an investigation focused only on usability.Age difference matters: older adults do not respond to addition of specialists, praises and tooltips as younger users do. We argue that potential benefits of these design choices are outweigh by the increase in complexity of the user interface.From a methodological viewpoint we suggest using a particular array of UX characteristics and metrics when testing mixed-fidelity prototypes. Not all the metrics that we adopted were equally useful, and in particular perceived usability, subjective mental effort, and emotions did not help us highlighting differences.     

A cognitive approach to user perception of multimedia quality: An empirical investigation

Whilst multimedia technology has been one of the main contributing factors behind the Web's success, delivery of personalized multimedia content has been a desire seldom achieved in practice. Moreover, the perspective adopted is rarely viewed from a cognitive styles standpoint, notwithstanding the fact that they have significant effects on users’ preferences with respect to the presentation of multimedia content. Indeed, research has thus far neglected to examine the effect of cognitive styles on users’ subjective perceptions of multimedia quality. This paper aims to examine the relationships between users’ cognitive styles, the multimedia quality of service delivered by the underlying network, and users’ quality of perception (understood as both enjoyment and informational assimilation) associated with the viewed multimedia content. Results from the empirical study reported here show that all users, regardless of cognitive style, have higher levels of understanding of informational content in multimedia video clips (represented in our study by excerpts from television programmes) with weak dynamism, but that they enjoy moderately dynamic clips most. Additionally, multimedia content was found to significantly influence users’ levels of understanding and enjoyment. Surprisingly, our study highlighted the fact that Bimodal users prefer to draw on visual sources for informational purposes, and that the presence of text in multimedia clips has a detrimental effect on the knowledge acquisition of all three cognitive style groups.     

The design of technical artifacts with regard to work experience: The development of an experience-based documentation system for maintenance workers

The German discussion about experience-guided work has led to the question of how work experience can be regarded within the process of designing technical artifacts. This paper offers a solution for the area of skilled maintenance work. Some considerations about the nature of experience and about the problems skilled workers have in aquiring work competences within computer aided production environments are introduced in order to illustrate the design philosophy: A decision-support-system is described which stimulates workplace learning by enabling previous and present users of the system, including maintenance staff and shop floor workers, to exchange and build on experience.     

Exploring the Role of Transportation in Fostering Social Exclusion: The Use of GIS to Support Qualitative Data

Travel behavior data collection methodologies have not captured the why of demand nor unsatisfied demand. This has left a gap in the development of methodology that can adequately address the role that transport plays in fostering social exclusion. This paper presents one innovative technique that utilizes GIS to organize and analyze data taken from focus groups and the self-mapping of individual space. Implications for transportation planning include redefining how networks are conceived to include not just road and bus networks, but also the spatio-temporal networks constructed by low-income people as they organize their activities.     

Analytical approach to optimization of columns for postbuckling behaviour

The postcritical analysis performed for a structure optimized only for buckling constraints shows that the behaviour of the designed element after buckling is in many cases unstable. That should be considered as a drawback of the standard design because the applicability of such an unstable optimal structure may be questionable. Recently, the new concept of structural optimization against instability has been proposed. The postbuckling analysis is included directly in the optimization problem and the modified design is formulated. As a result, the modified optimal structure with stable behaviour after buckling is obtained. Many modified design problems for structures exposed to elastic instability have already been formulated and numerically solved. The aim of the present paper is to develop an analytical approach to optimization of columns for stable postbuckling path. A perturbation method combined with Crolls manoeuvre makes it possible to derive general formulae for the subsequent corrections for the force and hence to analyze stability in the postbuckling range. Based on that, the analytical formulae can be obtained. The constraint imposed on the second correction of the force allows obtaining s stable postcritical designed structure locally that is in the vicinity of the critical point. The relevant optimization problem is then expressed as an isoperimetric problem of the calculus of variations. The optimizations of the Stern column and of a column loaded by a vessel containing liquid are presented as examples.     

A modeling approach and reference models for the analysis of mobile payment use cases

Mobile payments can be categorized according to their usage in each of the five payment scenarios presented here. The paper proposes the mobile payment modeling approach (MPMA) especially suited for value-based analysis of mobile payment use cases. Based on this approach, the study also develops a set of seven reference models that can classify any given mobile payment use case or mobile payment procedure and analyze it with regard to the business model, the roles of the market participants, and their interrelation from a value-based perspective. An introspective analysis of the mobile payment service provider role and a market constellation analysis which shows the implications of different actors assuming one or more of the respective roles complete the study.     

Integrodifferential approach to solution of eddy currents in linear structures with motion

A nonstandard integrodifferential approach to computation of eddy currents in linear structures with motion is presented. Described is a general continuous 3D model of the problem, together with the possibilities of forming corresponding numerical schemes. The methodology is illustrated by two examples.