Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis.

This study provides a meta-analysis of research on the associations between relationship conflict, task conflict, team performance, and team member satisfaction. Consistent with past theorizing, results revealed strong and negative correlations between relationship conflict, team performance, and team member satisfaction. In contrast to what has been suggested in both academic research and introductory textbooks, however, results also revealed strong and negative (instead of the predicted positive) correlations between task conflict, team performance, and team member satisfaction. As predicted, conflict had stronger negative relations with team performance in highly complex (decision making, project, mixed) than in less complex (production) tasks. Finally, task conflict was less negatively related to team performance when task conflict and relationship conflict were weakly, rather than strongly, correlated. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

"The critical role of conflict resolution in teams: A close look at the links between conflict type, conflict management strategies, and team outcomes": Correction.

Reports an error in "The critical role of conflict resolution in teams: A close look at the links between conflict type, conflict management strategies, and team outcomes" by Kristin J. Behfar, Randall S. Peterson, Elizabeth A. Mannix and William M. K. Trochim (Journal of Applied Psychology, 2008[Jan], Vol 93[1], 170-188). Figure 2 on p. 184 (Theoretical Contributions section) is missing information about the numbers of teams and statements for the two groups using particularlistic strategies. For the decreasing and consistently low performance/decreasing and consistently low satisfaction group, there were 14 teams and 40 statements; for the decreasing and consistently low performance/increasing and consistently high satisfaction group, there were 11 teams and 46 statements. (The following abstract of the original article appeared in record 2008-00266-012.) This article explores the linkages between strategies for managing different types of conflict and group performance and satisfaction. Results from a qualitative study of 57 autonomous teams suggest that groups that improve or maintain top performance over time share 3 conflict resolution tendencies: (a) focusing on the content of interpersonal interactions rather than delivery style, (b) explicitly discussing reasons behind any decisions reached in accepting and distributing work assignments, and (c) assigning work to members who have the relevant task expertise rather than assigning by other common means such as volunteering, default, or convenience. The authors' results also suggest that teams that are successful over time are likely to be both proactive in anticipating the need for conflict resolution and pluralistic in developing conflict resolution strategies that apply to all group members. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Task conflict and team creativity: A question of how much and when.

Bridging the task conflict, team creativity, and project team development literatures, we present a contingency model in which the relationship between task conflict and team creativity depends on the level of conflict and when it occurs in the life cycle of a project team. In a study of 71 information technology project teams in the greater China region, we found that task conflict had a curvilinear effect on team creativity, such that creativity was highest at moderate levels of task conflict. Additionally, we found this relationship to be moderated by team phase, such that the curvilinear effect was strongest at an early phase. In contrast, at later phases of the team life cycle, task conflict was found to be unrelated to team creativity. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

The critical role of conflict resolution in teams: A close look at the links between conflict type, conflict management strategies, and team outcomes.

[Correction Notice: An erratum for this article was reported in Vol 93(2) of Journal of Applied Psychology (see record 2008-02855-019). Figure 2 on p. 184 (Theoretical Contributions section) is missing information about the numbers of teams and statements for the two groups using particularlistic strategies. For the decreasing and consistently low performance/decreasing and consistently low satisfaction group, there were 14 teams and 40 statements; for the decreasing and consistently low performance/increasing and consistently high satisfaction group, there were 11 teams and 46 statements.] This article explores the linkages between strategies for managing different types of conflict and group performance and satisfaction. Results from a qualitative study of 57 autonomous teams suggest that groups that improve or maintain top performance over time share 3 conflict resolution tendencies: (a) focusing on the content of interpersonal interactions rather than delivery style, (b) explicitly discussing reasons behind any decisions reached in accepting and distributing work assignments, and (c) assigning work to members who have the relevant task expertise rather than assigning by other common means such as volunteering, default, or convenience. The authors' results also suggest that teams that are successful over time are likely to be both proactive in anticipating the need for conflict resolution and pluralistic in developing conflict resolution strategies that apply to all group members. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Does conflict shatter trust or does trust obliterate conflict? Revisiting the relationships between team diversity, conflict, and trust.

This article explores the interplay between trust and conflict as antecedents of team effectiveness. In the first cross-sectional study, two alternative path models are tested in a sample of 174 teams (897 participants) with the emergent states of task conflict, relationship conflict, and trust acting as mediators between team demographic diversity (gender and nationality) on the one hand and perceived team effectiveness on the other. In one model trust is considered as an antecedent for the two types of conflict, while in the other the two types of conflict precede the emergence of trust. Although the fit indices for the model in which trust is considered the antecedent of conflict were slightly better, both models fitted the data well. The interdependence of trust and conflict was further explored in a second longitudinal study (49 teams), and the results showed that trust emerging in the initial team interaction phases is a good predictor for the emergence of both task and relationship conflict in further stages of team development. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Demographic faultlines: A meta-analysis of the literature.

We propose and test a theoretical model focusing on antecedents and consequences of demographic faultlines. We also posit contingencies that affect overall team dynamics in the context of demographic faultlines, such as the study setting and performance measurement. Using meta-analysis structural equation modeling with a final data set consisting of 311 data points (i.e., k [predictor–criterion relationships]), from 39 studies that were obtained from 36 papers with a total sample size of 24,388 individuals in 4,366 teams, we found that sex and racial diversity increased demographic faultline strength more than did diversity on the attributes of functional background, educational background, age, and tenure. Demographic faultline strength was found to increase task and relationship conflict as well as decrease team cohesion. Furthermore, although demographic faultline strength decreased both team satisfaction and team performance, there was a stronger decrease in team performance than in team satisfaction. The strength of these relationships increased when the study was conducted in the lab rather than in the field. We describe the theoretical and practical implications of these findings for advancing the study of faultlines. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

Effects of conflict management strategies on perceptions of intragroup conflict.

Although conflict over ideas is thought to be beneficial to task performing groups, research documents a strong interrelation between idea-based task conflict and emotionally laden relationship conflict. The current study posits the manner in which task conflicts are managed influences subsequent relationship conflict. Two hundred seventy participants formed dyads to discuss a task issue. The conflict management strategy of one member was manipulated to examine the resulting level of relationship conflict perceived by the partner. The level of relationship conflict after the meeting was significantly impacted by the management style used during the meeting: competing produced the most, and collaborating the least, relationship conflict. Findings suggest competing to resolve task-based differences may be particularly harmful by generating relationship conflict. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Relationships among team ability composition, team mental models, and team performance.

This study examined the relationship between the similarity and accuracy of team mental models and compared the extent to which each predicted team performance. The relationship between team ability composition and team mental models was also investigated. Eighty-three dyadic teams worked on a complex skill task in a 2-week training protocol. Results indicated that although similarity and accuracy of team mental models were significantly related, accuracy was a stronger predictor of team performance. In addition, team ability was more strongly related to the accuracy than to the similarity of team mental models and accuracy partially mediated the relationship between team ability and team performance, but similarity did not. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Relationships of role stressors with organizational citizenship behavior: A meta-analysis.

Several quantitative reviews have documented the negative relationships that role stressors have with task performance. Surprisingly, much less attention has been directed at the impact of role stressors on other aspects of job performance, such as organizational citizenship behavior (OCB). The goal of this study was to therefore estimate the overall relationships of role stressors (i.e., role ambiguity, conflict, and overload) with OCB. A meta-analysis of 42 existing studies indicated that role ambiguity and role conflict were negatively related to OCB and that these relationships were moderated by the target of OCB, type of organization, OCB rating source, and publication status. As expected, role conflict had a stronger negative relationship with OCB than it did with task performance. Finally, we found support for a path model in which job satisfaction mediated relationships of role stressors with OCB and for a positive direct relationship between role overload and OCB. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

The power of “we”: Effects of psychological collectivism on team performance over time.

We examined the influences of different facets of psychological collectivism (Preference, Reliance, Concern, Norm Acceptance, and Goal Priority) on team functioning at 3 different performance depictions: initial team performance, end-state team performance, and team performance change over time. We also tested the extent to which team-member exchange moderated the relationships between facets of psychological collectivism and performance change over time. Results from multilevel growth modeling of 66 teams (N = 264) engaged in a business simulation revealed differential effects across facets of psychological collectivism and across different performance measurements. Whereas facets concerned with affiliation (Preference and Concern) were positively related to initial team performance, reliance was negatively related to initial team performance. Goal Priority was a strong predictor of end-state performance. Team-member exchange moderated the relationship between performance change and 3 of the 5 facets of psychological collectivism (Preference, Reliance, Norm Acceptance). Implications for team composition and team training are discussed. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

Forgiveness and relationship satisfaction: Mediating mechanisms.

Although the ability to forgive transgressions has been linked to overall relationship satisfaction, the mechanisms that mediate this association have not been established. We propose that the tendency to forgive a romantic partner increases relationship satisfaction via increased relational effort and decreased negative conflict. In two studies, we used structural equations modeling to examine these variables as potential mechanisms that drive this association. In Study 1 (N = 523) and Study 2 (N = 446) we found that these variables significantly mediated the association between forgiveness and relationship satisfaction. The findings were robust when examined concurrently and longitudinally, across multiple measures of forgiveness, and when accounting for baseline relationship satisfaction and interpersonal commitment. These two mechanisms parallel theorized positive and negative dimensions of forgiveness and the motivational transformation that is said to underlie forgiveness. Theoretical implications and implications for intervention are discussed. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

Information sharing and team performance: A meta-analysis.

Information sharing is a central process through which team members collectively utilize their available informational resources. The authors used meta-analysis to synthesize extant research on team information sharing. Meta-analytic results from 72 independent studies (total groups = 4,795; total N = 17,279) demonstrate the importance of information sharing to team performance, cohesion, decision satisfaction, and knowledge integration. Although moderators were identified, information sharing positively predicted team performance across all levels of moderators. The information sharing–team performance relationship was moderated by the representation of information sharing (as uniqueness or openness), performance criteria, task type, and discussion structure by uniqueness (a 3-way interaction). Three factors affecting team information processing were found to enhance team information sharing: task demonstrability, discussion structure, and cooperation. Three factors representing decreasing degrees of member redundancy were found to detract from team information sharing: information distribution, informational interdependence, and member heterogeneity. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Team Goal Commitment and Team Effectiveness: The Role of Task Interdependence and Supportive Behaviors.

The objectives of this study were to test the relationships between team goal commitment and 3 criteria of team effectiveness (i.e., team performance, quality of group experience, and team viability) as well as to examine the moderating effect of task interdependence and the mediating role of supportive behaviors. Data were gathered from a sample of 74 teams working in 13 Canadian organizations. Results indicated that team goal commitment is positively related to all 3 criteria of team effectiveness. In addition, task interdependence moderates the relationship between team goal commitment and team performance. Furthermore, supportive behaviors mediate the relationships that team goal commitment has with team performance and the quality of group experience. Implications of these findings and future research needs are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Role perceptions, satisfaction, and performance: A partial reconciliation.

Role theory hypothesizes that role conflict and role ambiguity are negatively related to job satisfaction and performance. Results of recent research indicate, however, that role conflict and role ambiguity are not always negatively related to job satisfaction and performance: Sometimes no relationships are found. The present study used a rationale suggested by previous research and role theory to reconcile the inconsistent results of previous research. Data were obtained from 331 questionnaires completed by employees of a large manufacturing firm. The rationale for reconciliation was based upon the organization level of the employee. Role ambiguity was hypothesized to have a greater negative relationship than role conflict with job satisfaction and performance for employees at higher levels in an organization. Conversely, role conflict was hypothesized to have a greater negative relationship than role ambiguity with job satisfaction and performance for employees at lower levels in an organization. Results support the hypothesized relationships with job satisfaction but not with performance. The lack of support for the performance hypotheses is discussed in terms of an ability-adaptability phenomenon. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Co-leader similarity and group climate in group interventions: Testing the co-leadership, team cognition-team diversity model.

This study tested a coleadership, team cognition-team diversity model of coleader similarity and dissimilarity and its effect on group processes. This model suggests that group coleaders will be most effective when coleaders share cognitions about the group but are dissimilar in terms of their skill sets and behavior within the group. Specifically, the current study examined whether coleader dissimilarity in behavior was related to the group climate in eight coled intergroup dialogue groups at a large university. Results gave partial support to the coleader, team cognition-team diversity model, as coleader dissimilarity was related to increased overall engagement and conflict within the group. Coleader dissimilarity was related to decreasing conflict and increasing avoiding, suggesting that the relationship between coleader similarity and group processes is more complex than implied by the coleadership, team cognition-team diversity model. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

A multilevel model of minority opinion expression and team decision-making effectiveness.

The consideration of minority opinions when making team decisions is an important factor that contributes to team effectiveness. A multilevel model of minority opinion influence in decision-making teams is developed to address the conditions that relate to adequate consideration of minority opinions. Using a sample of 57 teams working on a simulated airport security-screening task, we demonstrate that team learning goal orientation influences the confidence of minority opinion holders and team discussion. Team discussion, in turn, relates to minority influence, greater decision quality, and team satisfaction. Implications for managing decision-making teams in organizations are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Unlocking the effects of gender faultlines on team creativity: Is activation the key?

The purpose of this study was to use faultline theory to examine the effects of gender diversity on team creativity. Results from 80 teams working on an idea generation task indicated that the activation of gender faultlines negatively affected the number and overall creativity of ideas. However, gender faultlines that were not activated had no effect. Results also indicated that the relationship between activated gender faultlines and team creativity was partially mediated by the level of conflict within the team. Specifically, emotional conflict partially mediated the effects of activated gender faultlines on the number of ideas generated. Implications are discussed, as well as possible limitations and directions for future research. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Managing diversity and enhancing team outcomes: The promise of transformational leadership.

In a sample of 62 research and development (R&D) teams, the authors examined transformational leadership as a moderator of the relationship of age, nationality, and educational background diversity with team outcomes. When levels of transformational leadership were high, nationality and educational diversity were positively related to team leaders' longitudinal ratings of team performance. These relationships were nonsignificant when transformational leadership was low. Age diversity was not related to team performance when transformational leadership was high, and it was negatively related to team performance when transformational leadership was low. Two mediated moderation effects help explain these findings. Transformational leadership moderated the relationship of the 3 examined diversity dimensions with the elaboration of task-relevant information, which in turn was positively associated with team performance. Moreover, transformational leadership moderated the relationship of the 3 diversity types with collective team identification, which in turn was positively related to the elaboration of task-relevant information. The authors discuss the theoretical and practical implications of these results. Overall, this study suggests that transformational leadership can foster the utilization of the potential, but frequently untapped, benefits entailed by both demographic and informational/cognitive team diversity. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Clarifying links between attachment and relationship quality: Hostile conflict and mindfulness as moderators.

In this study we examined self-reported hostile conflict and mindfulness as potential moderators of the links between attachment and relationship quality over time in a sample of 1,702 online respondents. The analyses revealed that both attachment anxiety and avoidance were associated with lower levels of current relationship quality and attachment avoidance was linked with lower relationship satisfaction over time. The results offered partial support for the moderation hypotheses with attachment anxiety but failed to support moderation of attachment avoidance. Specifically, when predicting relationship satisfaction, hostile conflict moderated the effect of attachment anxiety such that high hostile conflict and high attachment anxiety were associated with particularly low current satisfaction. Shifts in hostile conflict over time also exacerbated the longitudinal associations between attachment anxiety and relationship satisfaction. Furthermore, mindfulness moderated the effects of attachment anxiety on stability such that high levels of mindfulness seemed to buffer relationships from the increased risk of breakup associated with high levels of attachment anxiety. Implications for research and treatment are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Effects of work–family conflict on employees’ well-being: The moderating role of recovery strategies.

Based on the effort-recovery model, this study links work–family conflict (WFC) and family–work conflict (FWC) with the concept of recovery. The authors hypothesize that 2 recovery strategies—psychological detachment from work and verbal expression of emotions—moderate the relationship of these 2 types of conflict with 2 indicators of well-being, namely psychological strain and life satisfaction. For our sample of 128 emergency professionals from Spain, psychological detachment from work moderated the relationship between WFC and psychological strain, and between FWC and life satisfaction. Verbal expression of emotions moderated the relationship between both types of conflict and psychological strain. (PsycINFO Database Record (c) 2010 APA, all rights reserved)