Web site designs: Influences of designer's expertise and design constraints

Nowadays, much research examines both the cognitive difficulties encountered by web site users and the development of ergonomic guidelines for designers. However, few studies examine designers’ cognitive functioning while designing web sites. We defend the idea that determining the difficulties web site designers encounter is necessary to better support their design activities, especially in making web sites easier to use. We present an experimental study that demonstrates that the designers’ levels of expertise (novice and professional) as well as the design constraints that clients prescribe influences both the number and the nature of constraints designers articulate and respect in their web site designs. Based on our study findings, we suggest ways to better support web site designers.     

Articulation of web site design constraints: Effects of the task and designers’ expertise

This paper aims at contributing to a better understanding of the cognitive activities of web site designers and, more precisely, their articulation and satisfaction of various design constraints. In this paper, we first present an experiment in which professional and novice designers have to evaluate a web site developed for reflecting usability errors identified in web sites. Then, the results obtained in this evaluation task are compared with results previously obtained in a design task, in which professional and novice designers had to create a web site. Data analyses focused on the number and nature of constraints articulated by designers in these two types of tasks (evaluation vs design). In particular, we distinguished constraints linked with the client of the site and constraints linked with the future web users. The obtained results show effects of both the level of expertise and the task. While designing, all of the designers focused mainly on constraints linked with the client. In contrast, while evaluating the web site, novices focused on constraints linked with the user, whereas professionals shared their attention between these two kinds of constraints (client vs user-oriented constraints). Based on these results, we conclude with ways for supporting designers’ activities.     

The influence of a knowledge-based system on designers' cognitive activities: a study involving professional web designers

Over the last few decades, several usability knowledge-based systems have been developed to provide user interface designers with usability knowledge (e.g. heuristics, usability guidelines, standards). Such systems are intended to assist designers during the design process, and to improve the usability of the user interface being designed. However, the assumption that such systems actually improve the usability of the resulting user interface remains to be demonstrated: virtually no systems have been empirically tested by designers who create products. In order to confirm this assumption, we conducted an experimental study in which professional web designers had to create webpages, either using a knowledge-based system – MetroWeb – or without it. This study was intended to determine the influence of MetroWeb on the professional web designers' cognitive activity, and to find out whether MetroWeb actually assists them to develop a user-centred design. The results show that the web designers did not very often use MetroWeb while designing webpages; however, rather surprisingly, the designers who did use MetroWeb more often exhibited a user-centred activity than those working without MetroWeb. We conclude this paper by discussing these findings, and suggesting future possible ways of research intended to assist designers to adopt a user-centred approach to their activity.     

ALFIE — Auxiliary logistics for industrial engineers

ALFIE, a computer aid for ergonomic design, is described. The package uses an expert system approach to guide an ergonomic novice towards key concepts and factors during the formulation of a design. It is envisaged that the system will be used in an interactive manner by design engineers, industrial designers, etc., to provide ergonomic input at the earliest possible stage of a design. The system has been designed to give maximum autonomy to the experienced user whilst providing the novice with a high degree of guidance. ALFIE is initially being developed in relation to the ergonomics area but is not confined to this.     

Developing and validating an instrument for measuring user-perceived web quality

Many of the instruments to measure information and system quality were developed in the context of mainframe and PC-based technologies of yesteryears. With the proliferation of the Internet and World Wide Web applications, users are increasingly interfacing and interacting with web-based applications. It is, therefore, important to develop new instruments and scales, which are directly targeted to these new interfaces and applications. In this article, we report on the development of an instrument that captures key characteristics of web site quality from the user’s perspective. The 25-item instrument measures four dimensions of web quality: specific content, content quality, appearance and technical adequacy. While improvements are possible, the instrument exhibits excellent psychometric properties. The instrument would be useful to organizations and web designers as it provides an aggregate measure of web quality, and to researchers in related web research.     

B-hist: Entity-centric search over personal web browsing history

Web Search is increasingly entity centric; as a large fraction of common queries target specific entities, search results get progressively augmented with semi-structured and multimedia information about those entities. However, search over personal web browsing history still revolves around keyword-search mostly. In this paper, we present a novel approach to answer queries over web browsing logs that takes into account entities appearing in the web pages, user activities, as well as temporal information. Our system, B-hist, aims at providing web users with an effective tool for searching and accessing information they previously looked up on the web by supporting multiple ways of filtering results using clustering and entity-centric search. In the following, we present our system and motivate our User Interface (UI) design choices by detailing the results of a survey on web browsing and history search. In addition, we present an empirical evaluation of our entity-based approach used to cluster web pages.     

Understanding user interface needs of e-commerce web sites

With the growth in the number of web sites, users must choose among many alternative web sites and designers must face the challenge of keeping the user's duration. Web site design is an iterative process of fine-tuning to enhance user satisfaction. According to the hygiene–motivation theory, the emotions of satisfaction and dissatisfaction are caused by two different categories of characteristics. Lack of dissatisfaction does not mean satisfaction, and lack of satisfaction does not mean dissatisfaction. This study proposes a parsimonious and effective multidimensional evaluation tool: a max–min approach to combine the hygiene–motivation factors and thereby provide a strategy to compare the competitive position of different web sites. The interfaces of eight e-retailer web sites for computer and communication products were targeted for evaluation. Four hygiene factors (navigation, information display, ease of learning and response time) and five motivation factors (interaction with people, screen complexity, user empowerment, visual appearance and achievement) are measured. The evaluations on hygiene and motivation factors were transformed into max and min effectiveness scores using the proposed models. Three zones (zone of intolerance, zone of efficiency and zone of satisfaction) were described to illustrate the role of strategic planning of a site interface in shaping a competitive position among the observed web sites.     

Improving web accessibility: a study of webmaster perceptions

Large percentages of web sites continue to be inaccessible to people with disabilities. Since tools and guidelines are available to help designers and webmasters in making their web sites accessible, it is unclear why so many sites continue to be inaccessible. In this paper, we present the “Web Accessibility Integration Model,” which highlights the multiple points within web development where accessibility can be incorporated or forgotten. It is uncertain why webmasters do not use the various tools and guidelines that currently are available for making web sites accessible. A survey was created, and data was collected from 175 webmasters, indicating their knowledge on the topic of web accessibility and the reasons for their actions related to web accessibility. Findings and future directions for research are discussed.     

WESONet: Applying semantic web technologies and collaborative tagging to multimedia web information systems

The publication of different media types, like images, audio and video in the World Wide Web is getting more importance each day. However, searching and locating content in multimedia sites is challenging. In this paper, we propose a platform for the development of multimedia web information systems. Our approach is based on the combination between semantic web technologies and collaborative tagging. Producers can add meta-data to multimedia content associating it with different domain-specific ontologies. At the same time, users can tag the content in a collaborative way. The proposed system uses a search engine that combines both kinds of meta-data to locate the desired content. It will also provide browsing capabilities through the ontology concepts and the developed tags.     

Understanding persistence in the use of Online Fitness Communities: Comparing novice and experienced users

Mobile and wearable technologies facilitate physiological data collection for health and wellness purposes. Users typically access these data via Online Fitness Community (OFC) platforms (e.g., Fitbit, Strava, RunKeeper). These platforms present users with functionalities centered on self-monitoring, social networking and enjoyment. In order to fully benefit from these functionalities, users need to make a habit out of integrating OFC use into their everyday workout routines. However, research suggests that users often fail to use OFCs over a longer period of time. This study sheds light on the factors that explain persisted OFC use. To that end, the study compares novice and experienced users in terms of their OFC use motives and how these motives contribute to the habitual integration of OFCs into everyday workout routines. Based on the survey responses of 394 OFC users, a multi-sample structural equation model indicates that self-regulatory and social motives directly predict habitual OFC use, and that enjoyment and self-regulatory motives indirectly predict habitual OFC use, by driving the perceived usefulness of OFCs. Moderation analysis revealed that, for novice users, self-regulatory motives are the prime drivers of habitual OFC use, while social motives and enjoyment are more important for experienced users.     

Identifying the effectiveness of using three different haptic devices for providing non-visual access to the web

Haptic technologies are often used to improve access to the structural content of graphical user interfaces, thereby augmenting the interaction process for blind users. While haptic design guidelines offer valuable assistance when developing non-visual interfaces, the recommendations presented are often tailored to the feedback produced via one particular haptic input/output device. A blind user is therefore restricted to interacting with a device which may be unfamiliar to him/her, rather than selecting from the range of commercially available products. This paper reviews devices available on the first and second-hand markets, and describes an exploratory study undertaken with 12 blindfolded sighted participants to determine the effectiveness of three devices for non-visual web interaction. The force-feedback devices chosen for the study, ranged in the number of translations and rotations that the user was able to perform when interacting with them. Results have indicated that the Novint Falcon could be used to target items faster in the first task presented, compared with the other devices. However, participants agreed that the force-feedback mouse was most comfortable to use when interacting with the interface. Findings have highlighted the benefits which low cost haptic input/output devices can offer to the non-visual browsing process, and any changes which may need to be made to accommodate their deficiencies. The study has also highlighted the need for web designers to integrate appropriate haptic feedback on their web sites to cater for the strengths and weaknesses of various devices, in order to provide universally accessible sites and online applications.     

Barriers common to mobile and disabled web users

World Wide Web accessibility and best practice audits and evaluations are becoming increasingly complicated, time consuming, and costly because of the increasing number of conformance criteria which need to be tested. In the case of web access by disabled users and mobile users, a number of commonalities have been identified in usage, which have been termed situationally-induced impairments; in effect the barriers experienced by mobile web users have been likened to those of visually disabled and motor impaired users. In this case, we became interested in understanding if it was possible to evaluate the problems of mobile web users in terms of the aggregation of barriers-to-access experienced by disabled users; and in this way attempt to reduce the need for the evaluation of the additional conformance criteria associated with mobile web best practice guidelines. We used the Barrier Walkthrough (BW) method as our analytical framework. Capable of being used to evaluate accessibility in both the disabled and mobile contexts, the BW method would also enable testing and aggregation of barriers across our target user groups.We tested 61 barriers across four user groups each over four pages with 19 experts and 57 non-experts focusing on the validity and reliability of our results. We found that 58% of the barrier types that were correctly found were identified as common between mobile and disabled users. Further, if our aggregated barriers alone were used to test for mobile conformance only four barrier types would be missed. Our results also showed that mobile users and low vision users have the most common barrier types, while low vision and motor impaired users experiencing similar rates of severity in the barriers they experienced. We conclude that the aggregated evaluation results for blind, low vision and motor impaired users can be used to approximate the evaluation results for mobile web users.     

Designing universal access: web-applications for the elderly and disabled

Throughout a person’s life they are likely to experience some degree of impairment. What must be ensured is that these individuals can benefit from the opportunities afforded by technology in the same way as those who are able bodied. With the Internet becoming an increasingly popular medium for organizations to deliver information and services to the public many of these technological benefits are provided through web applications. However, due to possible visual, physical or cognitive impairments, older users and those with disabilities are more likely to experience difficulties. This paper addresses issues relating to usability of web applications for elderly and disabled users and investigates ways in which it can be improved, and whether doing so will affect usability for younger and more able users. Results from experiments undertaken indicated that it was possible to develop a web application for elderly and disabled users without degrading usability for other users.     

Enabling the generation of web applications from mockups

Mockups are widely used to elicit and validate user requirements in web applications, and several intuitive tools have been developed in recent years, actively involving the end user in the requirements solicitation process. However, most current web development approaches and tools discard mockups after the information‐gathering process, abandoning the opportunity to exploit underlying information in them for autogenerating functional web applications. To overcome this limitation, we have devised a method for deriving the database schema and the logic of the web application from the information contained within mockups. In particular, the method gathers clues on how to organize the data and the control flow of the web application by analyzing the structure and relationships of the widgets in the mockup. Based on the proposed method, we have implemented a tool supporting the generation of web applications abiding by the model‐view‐controller architectural pattern. The tool has been evaluated by involving several end users in the development of web applications for different domains.     

Accessing Egypt: making myths and producing web sites in cyber-Cairo

From an anthropological viewpoint, “accessibility” is not so much a technological and design project as it is a cultural construction, a cognitive schema through which graphic designers and technologists imagine audiences and create appropriate graphic designs that will be “accessible” to that audience. The ethnographer's task is the specification of key actors, institutions and discourses active in the making and remaking of accessibility in a given context. In this article, we examine how Egyptian Web producers at the turn of millennium (1999–2001) sought to design Web portals that would allow the “typical” Egyptian to easily access the World Wide Web. We argue, first, that Egyptian Web producers are deeply influenced by national and international discourses that frame IT as a national mission for socioeconomic development. Second, we found that in the absence of clear definitions of the Web audience, Web producers imagined a “typical” Egyptian that contradicted their own experiences of users of the Web. Finally, we found that Egyptian Web producers largely borrowed pre-existing models, using design elements to “inflect” their sites with an Egyptian motif. However, the conceptual models of access and related design strategies created by Egyptian Web producers were out of touch with Egyptian social realities, contributing to a collapse of most Web portal projects.     

Perspectives toward the stereotype production method for public symbol design: A case study of novice designers

This study investigated the practices and attitudes of novice designers toward user involvement in public symbol design at the conceptual design stage, i.e. the stereotype production method. Differences between male and female novice designers were examined. Forty-eight novice designers (24 male, 24 female) were asked to design public symbol referents based on suggestions made by a group of users in a previous study and provide feedback with regard to the design process. The novice designers were receptive to the adoption of user suggestions in the conception of the design, but tended to modify the pictorial representations generated by the users to varying extents. It is also significant that the male and female novice designers appeared to emphasize different aspects of user suggestions, and the female novice designers were more positive toward these suggestions than their male counterparts. The findings should aid the optimization of the stereotype production method for user-involved symbol design.     

Managing emergencies and abnormal situations in air traffic control (part I): Taskwork strategies

A lot of research in Air Traffic Control (ATC) has focused on human errors in decision making whilst little attention has been paid to the cognitive strategies employed by controllers in managing abnormal situations. This study looks into cognitive strategies in taskwork that enable controllers to become resilient decision-makers. Two field studies were carried out where novice and experienced controllers were observed in simulator training in emergency and unusual scenarios. A prototype model of taskwork strategies in air traffic management was developed and its construct validity was tested in the context of the field studies. A companion study (part II), follows that investigates aspects of teamwork in the same field and contributes to the development of a generic model of Taskwork & Teamwork strategies in Emergencies in Air traffic Management (T²EAM). The final section addresses the difficulties experienced by novice controllers and explains taskwork strategies employed by experts to manage uncertainty and balance workload in simulator emergencies.     

Web Acceptance Model (WAM): Moderating effects of user experience

Our study empirically examined how Davis's Technology Acceptance Model (TAM) helped managers predict a user's intention to revisit a website and how this changed over time as a user gained experience of the Internet and the website. The user's experience of the website played a moderating role. For less experienced users, perceived ease of use was found to be a more important factor in deciding to revisit the website, whereas perceived usefulness had more effect on more experienced users. Thus, web designers can identify and remove web factors that hinder user acceptance and address underlying obstacles to post-adoption usage.     

Analysis of navigation behaviour in web sites integrating multiple information systems

Abstract. The analysis of web usage has mostly focused on sites composed of conventional static pages. However, huge amounts of information available in the web come from databases or other data collections and are presented to the users in the form of dynamically generated pages. The query interfaces of such sites allow the specification of many search criteria. Their generated results support navigation to pages of results combining cross-linked data from many sources. For the analysis of visitor navigation behaviour in such web sites, we propose the web usage miner (WUM), which discovers navigation patterns subject to advanced statistical and structural constraints. Since our objective is the discovery of interesting navigation patterns, we do not focus on accesses to individual pages. Instead, we construct conceptual hierarchies that reflect the query capabilities used in the production of those pages. Our experiments with a real web site that integrates data from multiple databases, the German SchulWeb, demonstrate the appropriateness of WUM in discovering navigation patterns and show how those discoveries can help in assessing and improving the quality of the site. Received June 21, 1999 / Accepted December 24, 1999     

Information-seeking behaviours and cognitive search strategies in different search tasks on the WWW

This study investigates the cognitive strategies of 80 participants as they engaged in two researcher-defined tasks and two participant-defined information-seeking tasks using the WWW. Each researcher-defined task and participant-defined task was further divided into a directed search task and a general-purpose browsing task. On the basis of retrospective verbal protocols, log-file data and observations, 12 cognitive search strategies were identified and explained. The differences in cognitive search strategy choice between researcher-defined and participant-defined tasks and between directed search and general-purpose tasks were examined using correspondence analysis. These cognitive search strategies were compared to earlier investigations of search strategies on the WWW.

Relevance to industry

Describing information-seeking behaviours and cognitive search strategies in detail provides website developers and search engine developers with valuable insights into how users seek (and find) information of value to them. Using this information, website developers might gain some knowledge as to how to best represent the content and navigational properties of websites. Search engine developers might wish to make the search and collection strategies more transparent to users. There are also design implications for the designers of web browsers.