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Amit M. Schejter Alexander Serenko Ofir Turel Mehdi Zahaf 《Telematics and Informatics》2010,27(1):90-102
The determination whether mobile and fixed telecommunications services operate in the same market not only affects business decision of service providers, but also has wide implications on public policy decisions pertaining to the means by which they should be regulated in the United States. This study conducts a two-stage cluster analysis implementing the American Customer Satisfaction Model on two datasets of 3251 and 5060 data points pertaining to mobile and fixed-line phone services, respectively, collected by the National Quality Research Center at the University of Michigan in order to determine whether the way consumers perceive these services can indicate as to their levels of substitutability. It concludes that different types of customers with different needs consume these products and offers policy makers some insight on how to further the penetration of mobile services. 相似文献
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当前,随着新型技术的发展,网上营业厅、掌上营业厅、微信服务平台等服务渠道将传统营业厅的客户分流的比重逐渐上升,传统营业厅的服务资源出现了冗余、不合理等现象,对此,广东电网公司珠海供电局力求通过与客户进行深度访谈的形式,了解客户前往实体营业厅的主要目的及习惯,进而制定资源配置的有效方案。对此,应首先建立供电营业厅服务渠道优化模型,以实现对深度访谈结果的有效整合。 相似文献
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在信息化系统的发展过程中,传统的系统架构越发难以满足业务层面的需求。本文从业务发展面临的现实难点问题入手,介绍了业务中台的概念、作用、优势,并对信息化系统业务中台的功能框架组成、能力要素、应用场景等,进行了详细的研究并给出规划蓝图,为企业信息化系统的演进提供了明确的指导思路。 相似文献
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业务模式是根据客户需求而制定的一些规则和方法。改变传统手工编织代码来实现这些规则和方法,通过设计业务模式图形编辑器将这些规则和方法图形化使得项目开发效率更高。GEF提供了标准程序结构和组件框架,缩短了开发时间并提供了一致性的外观模型,GEF也提供了标准的开发框架,为图形编辑器的设计提供了基础组件,并进一步研究运用了框架中的命令设计模式,可以很容易地实现撤消/重做等功能。在此基于Eclipse平台和GEF架构设计和实现业务模式图形编辑器,提高开发效率和软件的可维护性。 相似文献
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Multiple wireless technologies, possibly administered by same or different service providers (SPs), are expected to coexist in the rapidly-expanding heterogeneous networks. It is also economically beneficial for all SPs to cooperate with each other. In such model, one SP temporally shares a portion of its spectrum with other SPs at a certain price to allow better utilization of the available spectrum. To this end, users can make service selection decisions dynamically at micro level according to the performance satisfaction level and cost, depending on the pricing plans and spectrum sharing strategies of SPs at macro level. On the other hand, the users’ service selection population states in turn influence the control strategies of SPs. To model this dynamic interactive decision making problem, a novel approach based on synergetics is presented in this paper. The motion equations of population state decided by pricing and spectrum sharing are derived. Then, by taking into account the population state, an optimization problem is formulated to determine the optimal dynamic pricing and open access ratio for the SPs in order to maximize their respective benefits. A closed-loop feedback equilibrium is obtained as the solution of the formed optimization problem. Numerical results demonstrate the effectiveness and advantages of the proposed model in terms of dynamic control of the spectrum sharing and pricing as well as dynamic analysis of service selection. 相似文献
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Floriano De Rango Mauro Tropea Salvatore Marano 《International Journal of Wireless Information Networks》2006,13(1):77-94
A renewed interest in the development of high-altitude platforms (HAPs), which are stratospheric aircraft or airship carrying
payloads tailored for a wide range of applications in telecommunications and remote sensing, is becoming progressively widespread.
HAPs offer a reduced propagation delay and they are especially suitable for interactive multimedia services. In this paper,
the inter-working between HAP and satellite segments in an integrated QoS architecture has been addressed. A new way to manage
integrated services over a new hybrid wireless platform has been proposed. A smart terminal device has been considered in
order to perform an intelligent switching on the wireless access segment. The switching criteria applied in the HAP/satellite
architecture is based on the available bandwidth and on the admissible data packet end-to-end delay. Performance evaluations
of the integrated HAP–satellite platform have been evaluated in terms of bandwidth utilization and number of admitted calls.
The simulations show an improvement of admitted calls, reduced data packet end-to-end delay and increased bandwidth utilization. 相似文献
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Xiaomin Zhu Jianxin Liao Junliang Chen 《International Journal of Communication Systems》2007,20(5):533-551
Protocol conversion is a critical issue requiring much research attention. In this paper, the protocol conversion methodology proposed originally by Green is extended with the Petri nets theory to study application layer protocol conversion among more than two interfaces. The click‐to‐fax (CTF) service based on the Internet intelligent network (IIN) model is taken as an example to illustrate the extended part. A two‐step Petri net modelling method is proposed, which is easier compared to constructing the overall model directly in just one step. Universal coupling criteria of Petri net model of protocol conversion (PNPC) are abstracted. The PNPC of CTF service is analysed using analytical techniques of Petri nets, which are proved to be effective in finding and eliminating potential bugs. The necessity of the concept of service layer is also emphasized. Copyright © 2006 John Wiley & Sons, Ltd. 相似文献
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Impact of TH‐UWB interference on MB‐OFDM UWB systems: interference modeling and performance analysis
In this paper, the coexistence issue between multiband‐orthogonal frequency‐division multiplexing (MB‐OFDM) and time‐hopping ultra‐wideband (TH‐UWB) networks is widely analyzed. For this purpose, to study and model the TH‐UWB interference, an analytical framework which describes key features of the interference distribution is provided. The interference distribution is studied in the context of TH‐UWB's signaling parameters. Our results reveal that the interference distribution highly depends on its time‐hopping parameters. Therefore, choosing proper time‐hopping parameters leads to less destructive interferences. The Generalized Gaussian and the Symmetric‐α‐Stable (SαS) distributions are used to model the interference‐plus‐noise signal. The maximum likelihood and a characteristic function‐based regression‐type methods are adopted to estimate parameters of Generalized Gaussian and SαS distributions, respectively. Moreover, the interference channel effects on the impulsive behavior of the TH‐UWB signal is studied. It is shown that impulsive behavior of the faded interference signals highly depends on the channel time‐dispersiveness. Furthermore, an exact performance of a multiband‐orthogonal frequency‐division multiplexing system impaired by a TH‐UWB system is derived. The comparison of the analytical performance, the empirical simulation, and the approximation results show that both approximation methods are valid for low interference‐to‐noise‐ratio, while SαS provides a more accurate approximation for high interference‐to‐noise‐ratio. Copyright © 2015 John Wiley & Sons, Ltd. 相似文献