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Amit M. Schejter Alexander Serenko Ofir Turel Mehdi Zahaf 《Telematics and Informatics》2010,27(1):90-102
The determination whether mobile and fixed telecommunications services operate in the same market not only affects business decision of service providers, but also has wide implications on public policy decisions pertaining to the means by which they should be regulated in the United States. This study conducts a two-stage cluster analysis implementing the American Customer Satisfaction Model on two datasets of 3251 and 5060 data points pertaining to mobile and fixed-line phone services, respectively, collected by the National Quality Research Center at the University of Michigan in order to determine whether the way consumers perceive these services can indicate as to their levels of substitutability. It concludes that different types of customers with different needs consume these products and offers policy makers some insight on how to further the penetration of mobile services. 相似文献
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当前,随着新型技术的发展,网上营业厅、掌上营业厅、微信服务平台等服务渠道将传统营业厅的客户分流的比重逐渐上升,传统营业厅的服务资源出现了冗余、不合理等现象,对此,广东电网公司珠海供电局力求通过与客户进行深度访谈的形式,了解客户前往实体营业厅的主要目的及习惯,进而制定资源配置的有效方案。对此,应首先建立供电营业厅服务渠道优化模型,以实现对深度访谈结果的有效整合。 相似文献
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业务模式是根据客户需求而制定的一些规则和方法。改变传统手工编织代码来实现这些规则和方法,通过设计业务模式图形编辑器将这些规则和方法图形化使得项目开发效率更高。GEF提供了标准程序结构和组件框架,缩短了开发时间并提供了一致性的外观模型,GEF也提供了标准的开发框架,为图形编辑器的设计提供了基础组件,并进一步研究运用了框架中的命令设计模式,可以很容易地实现撤消/重做等功能。在此基于Eclipse平台和GEF架构设计和实现业务模式图形编辑器,提高开发效率和软件的可维护性。 相似文献
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Multiple wireless technologies, possibly administered by same or different service providers (SPs), are expected to coexist in the rapidly-expanding heterogeneous networks. It is also economically beneficial for all SPs to cooperate with each other. In such model, one SP temporally shares a portion of its spectrum with other SPs at a certain price to allow better utilization of the available spectrum. To this end, users can make service selection decisions dynamically at micro level according to the performance satisfaction level and cost, depending on the pricing plans and spectrum sharing strategies of SPs at macro level. On the other hand, the users’ service selection population states in turn influence the control strategies of SPs. To model this dynamic interactive decision making problem, a novel approach based on synergetics is presented in this paper. The motion equations of population state decided by pricing and spectrum sharing are derived. Then, by taking into account the population state, an optimization problem is formulated to determine the optimal dynamic pricing and open access ratio for the SPs in order to maximize their respective benefits. A closed-loop feedback equilibrium is obtained as the solution of the formed optimization problem. Numerical results demonstrate the effectiveness and advantages of the proposed model in terms of dynamic control of the spectrum sharing and pricing as well as dynamic analysis of service selection. 相似文献