Design guidelines for software processes knowledge repository development

Context

Staff turnover in organizations is an important issue that should be taken into account mainly for two reasons:

1.

Employees carry an organization’s knowledge in their heads and take it with them wherever they go

2.

Knowledge accessibility is limited to the amount of knowledge employees want to share

Objective

The aim of this work is to provide a set of guidelines to develop knowledge-based Process Asset Libraries (PAL) to store software engineering best practices, implemented as a wiki.

Method

Fieldwork was carried out in a 2-year training course in agile development. This was validated in two phases (with and without PAL), which were subdivided into two stages: Training and Project.

Results

The study demonstrates that, on the one hand, the learning process can be facilitated using PAL to transfer software process knowledge, and on the other hand, products were developed by junior software engineers with a greater degree of independence.

Conclusion

PAL, as a knowledge repository, helps software engineers to learn about development processes and improves the use of agile processes.     

The impact of inadequate customer collaboration on self-organizing Agile teams

Context

Customer collaboration is a vital feature of Agile software development.

Objective

This article addresses the importance of adequate customer involvement on Agile projects, and the impact of different levels of customer involvement on real-life Agile projects.

Method

We conducted a Grounded Theory study involving 30 Agile practitioners from 16 software development organizations in New Zealand and India, over a period of 3 years.

Results

We discovered that Lack of Customer Involvement was one of the biggest challenges faced by Agile teams. Customers were not as involved on these Agile projects as Agile methods demand. We describe the causes of inadequate customer collaboration, its adverse consequences on self-organizing Agile teams, and Agile Undercover — a set of strategies used by the teams to practice Agile despite insufficient or ineffective customer involvement.

Conclusion

Customer involvement is important on Agile projects. Inadequate customer involvement causes adverse problems for Agile teams. The Agile Undercover strategies we’ve identified can assist Agile teams facing similar lack of customer involvement.     

Drivers of agile software development use: Dialectic interplay between benefits and hindrances

Context

Agile software development with its emphasis on producing working code through frequent releases, extensive client interactions and iterative development has emerged as an alternative to traditional plan-based software development methods. While a number of case studies have provided insights into the use and consequences of agile, few empirical studies have examined the factors that drive the adoption and use of agile.

Objective

We draw on intention-based theories and a dialectic perspective to identify factors driving the use of agile practices among adopters of this software development methodology.

Method

Data for the study was gathered through an anonymous online survey of software development professionals. We requested participation from members of a selected list of online discussion groups, and received 98 responses.

Results

Our analyses reveal that subjective norm and training play a significant role in influencing software developers’ use of agile processes and methods, while perceived benefits and perceived limitations are not primary drivers of agile use among adopters. Interestingly, perceived benefit emerges as a significant predictor of agile use only if adopters face hindrances to their agile practices.

Conclusion

We conclude that research in the adoption of software development innovations should examine the effects of both enabling and detracting factors and the interactions between them. Since training, subjective norm, and the interplay between perceived benefits and perceived hindrances appear to be key factors influencing the adoption of agile methods, researchers can focus on how to (a) perform training on agile methods more effectively, (b) facilitate the dialog between developers and managers about perceived benefits and hindrances, and (c) capitalize on subjective norm to publicize the benefits of agile methods within an organization. Further, when managing the transition to new software development methods, we recommend that practitioners adapt their strategies and tactics contingent on the extent of perceived hindrances to the change.     

Code churn estimation using organisational and code metrics: An experimental comparison

Context

Source code revision control systems contain vast amounts of data that can be exploited for various purposes. For example, the data can be used as a base for estimating future code maintenance effort in order to plan software maintenance activities. Previous work has extensively studied the use of metrics extracted from object-oriented source code to estimate future coding effort. In comparison, the use of other types of metrics for this purpose has received significantly less attention.

Objective

This paper applies machine learning techniques to unveil predictors of yearly cumulative code churn of software projects on the basis of metrics extracted from revision control systems.

Method

The study is based on a collection of object-oriented code metrics, XML code metrics, and organisational metrics. Several models are constructed with different subsets of these metrics. The predictive power of these models is analysed based on a dataset extracted from eight open-source projects.

Results

The study shows that a code churn estimation model built purely with organisational metrics is superior to one built purely with code metrics. However, a combined model provides the highest predictive power.

Conclusion

The results suggest that code metrics in general, and XML metrics in particular, are complementary to organisational metrics for the purpose of estimating code churn.     

Determinants of software quality in offshore development - An empirical study of an Indian vendor

Context

Cost advantage has been one of the primary drivers of successful offshoring engagements of Indian software and services companies. However, the emphasis has shifted to the ability of the vendors to provide high quality over cost advantage in delivering software products and services. Meeting high quality requirements of the clients is a challenge due to the very nature of development and delivery of software through offshoring.

Objective

The objective of this research paper is to identify and evaluate the key determinants of quality in the case of software projects delivered through offshoring model.

Method

A detailed survey was conducted among project managers/project leaders (leads) of a leading midsize Indian IT services company to evaluate the relationship of the determinants on the attributes of quality.

Results

Out of six determinants, our research reveals requirements uncertainty has significant association with all the attributes of quality. While process maturity and trained personnel have moderate association, communication and control, knowledge transfer and integration and technical infrastructure have relatively low association on software quality attributes in the case of offshoring.

Conclusion

It is concluded that the complexities in offshoring necessitates proper capturing of requirements. In addition high level of process maturity and availability of trained personnel to the project will help vendors to achieve software quality. The paper provides a set of implications for practice and directions for further research.     

A methodology to assess the impact of design patterns on software quality

Context

Software quality is considered to be one of the most important concerns of software production teams. Additionally, design patterns are documented solutions to common design problems that are expected to enhance software quality. Until now, the results on the effect of design patterns on software quality are controversial.

Aims

This study aims to propose a methodology for comparing design patterns to alternative designs with an analytical method. Additionally, the study illustrates the methodology by comparing three design patterns with two alternative solutions, with respect to several quality attributes.

Method

The paper introduces a theoretical/analytical methodology to compare sets of “canonical” solutions to design problems. The study is theoretical in the sense that the solutions are disconnected from real systems, even though they stem from concrete problems. The study is analytical in the sense that the solutions are compared based on their possible numbers of classes and on equations representing the values of the various structural quality attributes in function of these numbers of classes. The exploratory designs have been produced by studying the literature, by investigating open-source projects and by using design patterns. In addition to that, we have created a tool that helps practitioners in choosing the optimal design solution, according to their special needs.

Results

The results of our research suggest that the decision of applying a design pattern is usually a trade-off, because patterns are not universally good or bad. Patterns typically improve certain aspects of software quality, while they might weaken some other.

Conclusions

Concluding the proposed methodology is applicable for comparing patterns and alternative designs, and highlights existing threshold that when surpassed the design pattern is getting more or less beneficial than the alternative design. More specifically, the identification of such thresholds can become very useful for decision making during system design and refactoring.     

Resolving unwanted couplings through interactive exploration of co-evolving software entities - An experience report

Context

Frequent changes to groups of software entities belonging to different parts of the system may indicate unwanted couplings between those parts. Visualizations of co-changing software entities have been proposed to help developers identify unwanted couplings. Identifying unwanted couplings, however, is only the first step towards an important goal of a software architect: to improve the decomposition of the software system. An in-depth analysis of co-changing entities is needed to understand the underlying reasons for co-changes, and also determine how to resolve the issues.

Objective

In this paper we discuss how interactive visualizations can support the process of analyzing the identified unwanted couplings.

Method

We applied a tool that interactively visualizes software evolution in 10 working sessions with architects and developers of a large embedded software system having a development history of more than a decade.

Results

The participants of the working sessions were overall very positive about their experiences with the interactive visualizations. In 70% of the cases investigated, a decision could be taken on how to resolve the unwanted couplings.

Conclusion

Our experience suggests that interactive visualization not only helps to identify unwanted couplings but it also helps experts to reason about and resolve them.     

Analogy-based software effort estimation using Fuzzy numbers

Background

Early stage software effort estimation is a crucial task for project bedding and feasibility studies. Since collected data during the early stages of a software development lifecycle is always imprecise and uncertain, it is very hard to deliver accurate estimates. Analogy-based estimation, which is one of the popular estimation methods, is rarely used during the early stage of a project because of uncertainty associated with attribute measurement and data availability.

Aims

We have integrated analogy-based estimation with Fuzzy numbers in order to improve the performance of software project effort estimation during the early stages of a software development lifecycle, using all available early data. Particularly, this paper proposes a new software project similarity measure and a new adaptation technique based on Fuzzy numbers.

Method

Empirical evaluations with Jack-knifing procedure have been carried out using five benchmark data sets of software projects, namely, ISBSG, Desharnais, Kemerer, Albrecht and COCOMO, and results are reported. The results are compared to those obtained by methods employed in the literature using case-based reasoning and stepwise regression.

Results

In all data sets the empirical evaluations have shown that the proposed similarity measure and adaptation techniques method were able to significantly improve the performance of analogy-based estimation during the early stages of software development. The results have also shown that the proposed method outperforms some well know estimation techniques such as case-based reasoning and stepwise regression.

Conclusions

It is concluded that the proposed estimation model could form a useful approach for early stage estimation especially when data is almost uncertain.     

API2MoL: Automating the building of bridges between APIs and Model-Driven Engineering

Context

A software artefact typically makes its functionality available through a specialized Application Programming Interface (API) describing the set of services offered to client applications. In fact, building any software system usually involves managing a plethora of APIs, which complicates the development process. In Model-Driven Engineering (MDE), where models are the key elements of any software engineering activity, this API management should take place at the model level. Therefore, tools that facilitate the integration of APIs and MDE are clearly needed.

Objective

Our goal is to automate the implementation of API-MDE bridges for supporting both the creation of models from API objects and the generation of such API objects from models. In this sense, this paper presents the API2MoL approach, which provides a declarative rule-based language to easily write mapping definitions to link API specifications and the metamodel that represents them. These definitions are then executed to convert API objects into model elements or vice versa. The approach also allows both the metamodel and the mapping to be automatically obtained from the API specification (bootstrap process).

Method

After implementing the API2MoL engine, its correctness was validated using several APIs. Since APIs are normally large, we then developed a tool to implement the bootstrap process, which was also validated.

Results

We provide a toolkit (language and bootstrap tool) for the creation of bridges between APIs and MDE. The current implementation focuses on Java APIs, although its adaptation to other statically typed object-oriented languages is straightforward. The correctness, expressiveness and completeness of the approach have been validated with the Swing, SWT and JTwitter APIs.

Conclusion

API2MoL frees developers from having to manually implement the tasks of obtaining models from API objects and generating such objects from models. This helps to manage API models in MDE-based solutions.     

The longitudinal, chronological case study research strategy: A definition, and an example from IBM Hursley Park

Context

There is surprisingly little empirical software engineering research (ESER) that has analysed and reported the rich, fine-grained behaviour of phenomena over time using qualitative and quantitative data. The ESER community also increasingly recognises the need to develop theories of software engineering phenomena e.g. theories of the actual behaviour of software projects at the level of the project and over time.

Objective

To examine the use of the longitudinal, chronological case study (LCCS) as a research strategy for investigating the rich, fine-grained behaviour of phenomena over time using qualitative and quantitative data.

Method

Review the methodological literature on longitudinal case study. Define the LCCS and demonstrate the development and application of the LCCS research strategy to the investigation of Project C, a software development project at IBM Hursley Park. Use the study to consider prospects for LCCSs, and to make progress on a theory of software project behaviour.

Results

LCCSs appear to provide insights that are hard to achieve using existing research strategies, such as the survey study. The LCCS strategy has basic requirements that data is time-indexed, relatively fine-grained and collected contemporaneous to the events to which the data refer. Preliminary progress is made on a theory of software project behaviour.

Conclusion

LCCS appears well suited to analysing and reporting rich, fine-grained behaviour of phenomena over time.     

Identifying relevant studies in software engineering

Context

Systematic literature review (SLR) has become an important research methodology in software engineering since the introduction of evidence-based software engineering (EBSE) in 2004. One critical step in applying this methodology is to design and execute appropriate and effective search strategy. This is a time-consuming and error-prone step, which needs to be carefully planned and implemented. There is an apparent need for a systematic approach to designing, executing, and evaluating a suitable search strategy for optimally retrieving the target literature from digital libraries.

Objective

The main objective of the research reported in this paper is to improve the search step of undertaking SLRs in software engineering (SE) by devising and evaluating systematic and practical approaches to identifying relevant studies in SE.

Method

We have systematically selected and analytically studied a large number of papers (SLRs) to understand the state-of-the-practice of search strategies in EBSE. Having identified the limitations of the current ad-hoc nature of search strategies used by SE researchers for SLRs, we have devised a systematic and evidence-based approach to developing and executing optimal search strategies in SLRs. The proposed approach incorporates the concept of ‘quasi-gold standard’ (QGS), which consists of collection of known studies, and corresponding ‘quasi-sensitivity’ into the search process for evaluating search performance.

Results

We conducted two participant-observer case studies to demonstrate and evaluate the adoption of the proposed QGS-based systematic search approach in support of SLRs in SE research.

Conclusion

We report their findings based on the case studies that the approach is able to improve the rigor of search process in an SLR, as well as it can serve as a supplement to the guidelines for SLRs in EBSE. We plan to further evaluate the proposed approach using a series of case studies on varying research topics in SE.     

Software process improvement success factors for small and medium Web companies: A qualitative study

Context

The context of this research is software process improvement (SPI) in small and medium Web companies.

Objective

The primary objective of this paper is to identify software process improvement (SPI) success factors for small and medium Web companies.

Method

To achieve this goal, we conducted semi-structured, open-ended interviews with 21 participants representing 11 different companies in Pakistan, and analyzed the data qualitatively using the Glaserian strand of grounded theory research procedures. The key steps of these procedures that were employed in this research included open coding, focused coding, theoretical coding, theoretical sampling, constant comparison, and scaling up.

Results

An initial framework of key SPI success factors for small and medium Web companies was proposed, which can be of use for small and medium Web companies engaged in SPI. The paper also differentiates between small and medium Web companies and analyzes crucial SPI requirements for companies operating in the Web development domain.

Conclusion

The results of this work, in particular the use of qualitative techniques - allowed us to obtain rich insight into SPI success factors for small and medium Web companies. Future work comprises the validation of the SPI success factors with small and medium Web companies.     

Conducting a Business Ethnography in Global Software Development projects of small German enterprises

Context

Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods.

Objective

We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises.

Method

The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes.

Results

We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites.

Conclusions

We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.     

Transfer learning for cross-company software defect prediction

Context

Software defect prediction studies usually built models using within-company data, but very few focused on the prediction models trained with cross-company data. It is difficult to employ these models which are built on the within-company data in practice, because of the lack of these local data repositories. Recently, transfer learning has attracted more and more attention for building classifier in target domain using the data from related source domain. It is very useful in cases when distributions of training and test instances differ, but is it appropriate for cross-company software defect prediction?

Objective

In this paper, we consider the cross-company defect prediction scenario where source and target data are drawn from different companies. In order to harness cross company data, we try to exploit the transfer learning method to build faster and highly effective prediction model.

Method

Unlike the prior works selecting training data which are similar from the test data, we proposed a novel algorithm called Transfer Naive Bayes (TNB), by using the information of all the proper features in training data. Our solution estimates the distribution of the test data, and transfers cross-company data information into the weights of the training data. On these weighted data, the defect prediction model is built.

Results

This article presents a theoretical analysis for the comparative methods, and shows the experiment results on the data sets from different organizations. It indicates that TNB is more accurate in terms of AUC (The area under the receiver operating characteristic curve), within less runtime than the state of the art methods.

Conclusion

It is concluded that when there are too few local training data to train good classifiers, the useful knowledge from different-distribution training data on feature level may help. We are optimistic that our transfer learning method can guide optimal resource allocation strategies, which may reduce software testing cost and increase effectiveness of software testing process.     

IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review

Context

In recent years, many software companies have considered Software Process Improvement (SPI) as essential for successful software development. These companies have also shown special interest in IT Service Management (ITSM). SPI standards have evolved to incorporate ITSM best practices.

Objective

This paper presents a systematic literature review of ITSM Process Improvement initiatives based on the ISO/IEC 15504 standard for process assessment and improvement.

Method

A systematic literature review based on the guidelines proposed by Kitchenham and the review protocol template developed by Biolchini et al. is performed.

Results

Twenty-eight relevant studies related to ITSM Process Improvement have been found. From the analysis of these studies, nine different ITSM Process Improvement initiatives have been detected. Seven of these initiatives use ISO/IEC 15504 conformant process assessment methods.

Conclusion

During the last decade, in order to satisfy the on-going demand of mature software development companies for assessing and improving ITSM processes, different models which use the measurement framework of ISO/IEC 15504 have been developed. However, it is still necessary to define a method with the necessary guidelines to implement both software development processes and ITSM processes reducing the amount of effort, especially because some processes of both categories are overlapped.     

SOAdapt: A process reference model for developing adaptable service-based applications

Context

The loose coupling of services and Service-Based Applications (SBAs) have made them the ideal platform for context-based run-time adaptation. There has been a lot of research into implementation techniques for adapting SBAs, without much effort focused on the software process required to guide the adaptation.

Objective

This paper aims to bridge that gap by providing an empirically grounded software process model that can be used by software practitioners who want to build adaptable SBAs. The process model will focus only on the adaptation specific issues.

Method

The process model presented in this paper is based on data collected through interviews with 10 practitioners occupying various roles within eight different companies. The data was analyzed using qualitative data analysis techniques. We used the output to develop a set of activities, tasks, stakeholders and artifacts that were used to construct the process model.

Results

The outcome of the data analysis process was a process model identifying nine sets of adaptation process attributes. These can be used in conjunction with an organisation’s existing development life-cycle or another reference life-cycle.

Conclusion

The process model developed in this paper provides a solid reference for practitioners who are planning to develop adaptable SBAs. It has advantages over similar approaches in that it focuses on software process rather than the specific adaptation mechanism implementation techniques.     

A systematic review of research on open source software in commercial software product development

Context

The popularity of the open source software development in the last decade, has brought about an increased interest from the industry on how to use open source components, participate in the open source community, build business models around this type of software development, and learn more about open source development methodologies. There is a need to understand the results of research in this area.

Objective

Since there is a need to understand conducted research, the aim of this study is to summarize the findings of research that has ben carried out on usage of open source components and development methodologies by the industry, as well as companies’ participation in the open source community.

Method

Systematic review through searches in library databases and manual identification of articles from the open source conference. The search was first carried out in May 2009 and then once again in May 2010.

Results

In 2009, 237 articles were first found, from which 19 were selected based on content and quality, and in 2010, 76 new articles were found from which four were selected. Twenty three articles were identified in total.

Conclusions

The articles could be divided into four categories: open source as part of component based software engineering, business models with open source in commercial organization, company participation in open source development communities, and usage of open source processes within a company.     

A framework for analysis and design of software reference architectures

Context

A software reference architecture is a generic architecture for a class of systems that is used as a foundation for the design of concrete architectures from this class. The generic nature of reference architectures leads to a less defined architecture design and application contexts, which makes the architecture goal definition and architecture design non-trivial steps, rooted in uncertainty.

Objective

The paper presents a structured and comprehensive study on the congruence between context, goals, and design of software reference architectures. It proposes a tool for the design of congruent reference architectures and for the analysis of the level of congruence of existing reference architectures.

Method

We define a framework for congruent reference architectures. The framework is based on state of the art results from literature and practice. We validate our framework and its quality as analytical tool by applying it for the analysis of 24 reference architectures. The conclusions from our analysis are compared to the opinions of experts on these reference architectures documented in literature and dedicated communication.

Results

Our framework consists of a multi-dimensional classification space and of five types of reference architectures that are formed by combining specific values from the multi-dimensional classification space. Reference architectures that can be classified in one of these types have better chances to become a success. The validation of our framework confirms its quality as a tool for the analysis of the congruence of software reference architectures.

Conclusion

This paper facilitates software architects and scientists in the inception, design, and application of congruent software reference architectures. The application of the tool improves the chance for success of a reference architecture.     

The agile requirements refinery: Applying SCRUM principles to software product management

Context

Although agile software development methods such as SCRUM and DSDM are gaining popularity, the consequences of applying agile principles to software product management have received little attention until now.

Objective

In this paper, this gap is filled by the introduction of a method for the application of SCRUM principles to software product management.

Method

A case study research approach is employed to describe and evaluate this method.

Results

This has resulted in the ‘agile requirements refinery’, an extension to the SCRUM process that enables product managers to cope with complex requirements in an agile development environment. A case study is presented to illustrate how agile methods can be applied to software product management.

Conclusions

The experiences of the case study company are provided as a set of lessons learned that will help others to apply agile principles to their software product management process.