How to facilitate inter-organizational knowledge sharing: The impact of trust

In this era of the network economy, inter-organizational knowledge sharing is one key driving force required to streamline value chain activities and maximize operational benefits. Knowledge sharing can be realized when the involved business partners successfully develop trust and build long-term partnerships. In this study, a model of knowledge sharing across the supply chain is constructed. Factors such as shared goals, social relational embeddedness, and influence strategy are investigated to determine whether they act as major driving forces to develop inter-organizational trust among the various supply chain members. The survey is based on 226 managers located in major industrial parks in Taiwan; the results suggest that trust is enforced when organizations develop shared goals, form social relational embeddedness, and initiate influence strategies. In addition, inter-organizational trust leads to better inter-organizational collaboration and knowledge sharing. Theoretical and practical implications are also discussed.     

Information intermediaries for emergency preparedness and response: A case study from public health

Information intermediaries play a critical role in information supply chains for emergency preparedness. Yet, their responsibilities have not been adequately examined in the literature. Using a state public health department as an exemplar, we explore the roles and challenges experienced by one intermediary organization as it faced the unique challenges of deploying a public health emergency preparedness system. We further discuss the influence of stakeholder participation and commitment, inter-organizational collaboration, issues related to organizational structure and resources, and the challenges specific to developing and institutionalizing an IT system for emergency preparedness. Based on the public health case, a set of propositions focused on trust, coordination, information sharing and incentive alignment are developed to illustrate the role of information intermediaries.     

Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems

We synthesize findings from longitudinal case studies examining work practices in three different organizations and propose analytical and methodological frameworks to guide the design and implementation of technologies for expertise and knowledge management. We appropriate the concept of ecosystem to argue that we can create active and useful solutions for knowledge management through a focus on interaction between two mutually intertwined elements of an ecosystem—artifacts and actors. We show that in expertise and knowledge sharing systems domain knowledge and technological knowledge are complementary and we present evidence that small solutions can have far reaching effects. Finally, we make a case for full integration of IT developers as an element of expertise sharing ecosystem.     

Using peer-to-peer technology for knowledge sharing in communities of practices

Communities of Practices (CoPs) are informal structures within organizations that bind people together through informal relationships and the sharing of expertise and experience. As such, they are effective tools for the creation and sharing of organizational knowledge, and an increasing number of organizations are adopting them as part of their knowledge management strategies. In this paper, we examine the knowledge sharing characteristics and roles of CoPs and develop a peer-to-peer knowledge sharing architecture that matches the behavioral characteristics of the members of the CoPs. We also propose a peer-to-peer knowledge sharing tool called KTella that enables a community's members to voluntarily share and retrieve knowledge more effectively.     

Accessing information sharing and information quality in supply chain management

This paper empirically examines the impact of environmental uncertainty, intra-organizational facilitators, and inter-organizational relationships on information sharing and information quality in supply chain management.Based on the data collected from 196 organizations, multiple regression analyses are used to test the factor impacting information sharing and information quality respectively. It is found that both information sharing and information quality are influenced positively by trust in supply chain partners and shared vision between supply chain partners, but negatively by supplier uncertainty. Top management has a positive impact on information sharing but has no impact on information quality. The results also show that information sharing and information quality are not impacted by customer uncertainty, technology uncertainty, commitment of supply chain partners, and IT enablers.Moreover, a discriminant analysis reveals that supplier uncertainty, shared vision between supply chain partners and commitment of supply chain partners are the three most important factors in discriminating between the organizations with high levels of information sharing and information quality and those with low levels of information sharing and information quality.     

Information Alignment and Task Coordination in Organizations: An ‘Information Clutch’ Metaphor

Abstract

Despite their rising popularity, distributed teams face a number of collaboration challenges that may potentially hinder their ability to productively coordinate their resources, activities, and information, often in dynamic and uncertain task environments. In this paper, we focus principally on the criticality of information alignment for supporting coordinated task performance in complex operational environments. As organizations become more expertise, geographically, and temporally distributed, appropriate alignment and coordination among distributed team members becomes more critical for minimizing the occurrence of information flow failures, poor decision-making, and degraded team performance. We first describe these coordination processes using the metaphor of an ‘information clutch’ that allows for smooth transitions of task priorities and activities in expert teams. We then present two case study examples that illustrate the potentially significant impact of information sharing and information alignment on productivity and coordination in organizations. We conclude with a discussion of future directions in this area.     

Information Alignment and Task Coordination in Organizations: An 'Information Clutch' Metaphor

Despite their rising popularity, distributed teams face a number of collaboration challenges that may potentially hinder their ability to productively coordinate their resources, activities, and information, often in dynamic and uncertain task environments. In this paper, we focus principally on the criticality of information alignment for supporting coordinated task performance in complex operational environments. As organizations become more expertise, geographically, and temporally distributed, appropriate alignment and coordination among distributed team members becomes more critical for minimizing the occurrence of information flow failures, poor decision-making, and degraded team performance. We first describe these coordination processes using the metaphor of an 'information clutch' that allows for smooth transitions of task priorities and activities in expert teams. We then present two case study examples that illustrate the potentially significant impact of information sharing and information alignment on productivity and coordination in organizations. We conclude with a discussion of future directions in this area.     

A view framework for modeling and change validation of artifact-centric inter-organizational business processes

Over the past several years, more efficient approaches have been on increasing demands for designing, modeling, and implementing inter-organizational business processes. In the process collaboration across organizational boundaries, organizations still stay autonomic, which means each organization can freely modify its internal operations to meet its private goals while satisfying the mutual objectives with its partners. Recently, artifact-centric process modeling has been evidenced with higher flexibility in process modeling and execution than traditional activity-centric modeling methods. Although some efforts have been put to exploring how artifact-centric modeling facilitates the collaboration between organizations, the achievement is still far from satisfaction level, particularly in aspects of process modeling and validating. To fill in the gaps, we propose a view framework for modeling and validating the changes of inter-organizational business processes. The framework consists of an artifact-centric process meta-model, public view constructing mechanism, and private view and change validating mechanisms, which are specially designed to facilitate the participating organizations to customize their internal operations while ensuring the correctness of the collaborating processes. We also implement a software tool named Artifact-M to help organizations to automatically construct a minimal and consistent public view from their processes.     

The dynamics of inter-organizational ties during crises: empirical evidence and computational analysis

Organizations often rely on social networks in order to garner resources for survival, in particular when faced with a crisis. From a resource dependence perspective, this paper addresses two issues regarding the dynamics of inter-organizational ties during crisis situations: (a) what is the usual process organizations use, and (b) how efficient is such a process? Two real world crisis cases show that, in a crisis situation, organizations tend to follow a cascade process in which they rely on stronger ties first until there is additional resource needs before activating weaker ties. This process can go on until all the resource needs are met and the stable stage is reached. Results from a computational model simulating such a cascade process and a contrast process, the sequential/random process, show that organizations following the cascade process can exhibit much higher efficiency, though there is a decreasing effect as the severity of the crisis increases. This study has not only illustrated the real world process of organizational ties during crises empirically but also provided theoretical rationales for such inter-organizational dynamics.     

Interacting with VDL-based structured icons on crisis map for emergency coordination: Interactive design and experimental demonstration

Accurate and timely information sharing among multiple participants is one of the crucial factors for collaboration in crisis management. The icon-based map was frequently applied as an effective means for crisis interaction and collaboration. However, former studies only regarded the icons as supplementary visualization components during the whole crisis collaboration process. In this paper, the concept of a structured-icon-relied interactive method was proposed to directly integrate all kinds of crisis and coordination information through icons on the crisis map. Moreover, structured icons are supposed to explicitly show the correlation among crisis information and to improve the interactive experience of information search. The effectiveness of this interactive method was verified by a controlled experiment with three sub-tasks for simulated crisis rescue. The results of the experiment showed that the design of the crisis map based on structured icons had a positive impact on collaborative decision-making and crisis interaction. The dynamic characteristics of the structured icon could represent the temporal and spatial attributes of crisis information and enhance users’ crisis coordination ability. The study aims to enrich the theory of crisis information visualization and interaction based on structured iconic representation. In practice, this research could optimize the design of a crisis collaboration system based on the icon as well as the interaction between people, crisis information, and collaborative system, which in turn provides accurate and timely rescue decisions.     

A framework for an efficient implementation of logistics collaborations

In order to beat the competition, access new markets, and respect operational, social, and environmental constraints, enterprises establish collaborations with many other business entities. Furthermore, with costs and information sharing, organizations have the opportunity to optimize their logistics activities. However, each enterprise has its own objectives and typically makes its own planning decisions to meet these objectives. Therefore, it becomes crucial to determine how business entities will work together as well as the value of the collaboration. Specifically, it is necessary to identify how logistics activities will be planned and executed, who will take the leadership of the collaboration, and how benefits will be shared. In this article, we explain how to efficiently build and manage inter‐firm relationships. Moreover, we propose five coordination mechanisms that contribute to ensure information sharing, the coordination of logistics activities, and the sharing of benefits. Case studies are used to demonstrate the utility of the framework.     

Better the devil you know: Inter-organizational information technology and network social capital in coopetition networks

By enabling more efficient information and knowledge sharing and reinforcing the shared goals for participating members, inter-organizational information technology (IT) becomes instrumental to both accomplishing coopetitive outcomes and avoiding the pitfalls of partner opportunism. We posit that as network social capital is accumulated in technology-enabled coopetition networks, collaboration will enhance the strategic value of outcomes and positively affect goal convergence among network users. Our findings illustrate that the role of technology in coopetition extends beyond facilitating knowledge exchange and may play a vital role in the strategic development of firms pursuing coopetitive options.     

A Knowledge Management Framework for the Support of Decision Making in Humanitarian Assistance/Disaster Relief

The major challenge in current humanitarian assistance/disaster relief (HA/DR) efforts is that diverse information and knowledge are widely distributed and owned by different organizations. These resources are not efficiently organized and utilized during HA/DR operations. We present a knowledge management framework that integrates multiple information technologies to collect, analyze, and manage information and knowledge for supporting decision making in HA/DR. The framework will help identify the information needs, be aware of a disaster situation, and provide decision-makers with useful relief recommendations based on past experience. A comprehensive, consistent and authoritative knowledge base within the framework will facilitate knowledge sharing and reuse. This framework can also be applied to other similar real-time decision-making environments, such as crisis management and emergency medical assistance. Received 9 October 2000 / Revised 6 January 2001 / Accepted in revised form 5 March 2001     

A secure collaboration service for dynamic virtual organizations

Nowadays, various promising paradigms of distributed computing over the Internet, such as Grids, P2P and Clouds, have emerged for resource sharing and collaboration. To enable resources sharing and collaboration across different domains in an open computing environment, virtual organizations (VOs) often need to be established dynamically. However, the dynamic and autonomous characteristics of participating domains pose great challenges to the security of virtual organizations. In this paper, we propose a secure collaboration service, called PEACE-VO, for dynamic virtual organizations management. The federation approach based on role mapping has extensively been used to build virtual organizations over multiple domains. However, there is a serious issue of potential policy conflicts with this approach, which brings a security threat to the participating domains. To address this issue, we first depict concepts of implicit conflicts and explicit conflicts that may exist in virtual organization collaboration policies. Then, we propose a fully distributed algorithm to detect potential policy conflicts. With this algorithm participating domains do not have to disclose their full local privacy policies, and is able to withhold malicious internal attacks. Finally, we present the system architecture of PEACE-VO and design two protocols for VO management and authorization. PEACE-VO services and protocols have successfully been implemented in the CROWN test bed. Comprehensive experimental study demonstrates that our approach is scalable and efficient.     

A neo-institutional perspective on the establishment of information security knowledge sharing practices

Information security knowledge sharing (ISKS) among an organization's employees is vital to the organization's ability to protect itself from any number of prevalent threats, yet for many organizations, their ability to establish ISKS practices is hampered by a lack of understanding of where and how the key drivers of these practices will emerge. Based on neoinstitutional theory and a multi-study field survey of 834 professional managers in the USA, we develop and test a model that explains the establishment of ISKS practices in an organization as a product of the institutional forces abut to the organization providing normative, mimetic, and coercive influences on top management beliefs and participations in ISKS. Our findings also emphasize the importance of establishing ISKS practices for ensuring employee compliance with information security policies and an effective culture of security. Prior research has shown the importance of institutional forces on organizational processes as well as the importance of ISKS to organizational security efforts. However, this study is one of the early studies to provide insight into the manner, in which institutional forces hold sway over the people responsible for establishing the ISKS practices of a firm; insight that it is essential for firms that have yet to establish such practices or have struggled in their attempts to do so.     

On the design of a privacy aware authorization engine for collaborative environments

Business networking has substantially reshaped common enterprise procedures and has paved the way for the development of ground-breaking information sharing patterns and inter-organizational cooperative practices. Yet, critical issues still stand unaddressed; privacy and sensitive information confidentiality implications threaten to diminish the economic and social benefits derived from online collaboration. Nevertheless, privacy preservation refers to a multidimensional and cross-disciplinary subject, accompanied by both legal as well as technical challenges. In this context, this paper describes the design of a privacy-aware decision engine operating within synergistic contexts. Decision making regarding the production of authorizations and information usage rules is founded on a detailed privacy context and the enforcement of a deductive reasoning algorithm. The proposed reasoning process spans two distinct phases, taking into account an a priori perspective of the system while at the same time maintaining responsiveness in dynamic contexts.     

Managing Flexibility for Inter-Organizational Electronic Commerce

Electronic commerce has the potential to significantly impact on supply chain management in today's highly dynamic business environment. Enterprises are eager to tap into new opportunities such as the proliferation of alternatives in the electronic marketplace, real-time access to supply information including both product price and leadtime at virtually no cost, and an efficient inter-organizational electronic collaboration infrastructure. In our work, we model different business entities as software agents interconnected via the Internet. Our main research focus is how to coordinate supply chain management agents dynamically and flexibly such that goods and services can be delivered at the right time in a cost-effective manner.     

The impact of perceived privacy risks on organizations’ willingness to share item-level event data across the supply chain

When information is available about the path, on which individual items move through the real world, many beneficial applications can be designed. The necessary data can be generated through attaching identifiers to items and deploying suitable readers all over the supply chain that capture the information on the identifiers. Organizations only have access to data about item movements within their organizational boundaries. Therefore sharing of data between organizations is required to gain full visibility. However, the willingness of organizations to share data is considered to be low. In this paper we present the results of a study that aimed at investigating the actual willingness of companies to share item-level data and at exploring the perceived privacy risks that may restrain companies from sharing item-level data. From the findings, requirements for the design of inter-organizational data sharing infrastructures are derived.     

A model for secure multimedia document database system in a distributed environment

The Internet provides a universal platform for large-scale distribution of information and supports inter-organizational services, system integration, and collaboration. Use of multimedia documents for dissemination and sharing of massive amounts of information is becoming a common practice for Internet-based applications and enterprises. With the rapid proliferation of multimedia data management technologies over the Internet, there is growing concern about security and privacy of information. Composing multimedia documents in a distributed heterogeneous environment involves integrating media objects from multiple security domains that may employ different access control policies for media objects. In this paper, we present a security model for distributed document management system that allows creation, storage, indexing, and presentation of secure multimedia documents. The model is based on a time augmented Petri-net and provides a flexible, multilevel access control mechanism that allows clearance-based access to different levels of information in a document. In addition, the model provides detailed multimedia synchronization requirements including deterministic and non-deterministic temporal relations and incomplete timing information among media objects.     

Inter-organizational success factors: a cause and effect model

Inter-organizational systems form the basis for successful business collaboration in the Internet and B2B e-commerce era. To properly design and manage such systems one needs to understand the structure and dynamics of the relationships between organizations. The evaluation of such inter-organizational relationships (IORs) is normally conducted using “success factors”. These are often referred to as constructs, such as trust and information sharing. In strategic management and performance analysis, different methods are employed for evaluating business performance and strategies, such as the Balanced Scorecard (BSC) method. The BSC utilizes success factors for measuring and monitoring IORs against business strategies. For these reasons, a thorough understanding of success factors, the relationships between them, as well as their relationship to business strategies is required. In other words, understanding success factors allows strategists deriving measurements for success factors as well as aligning these success factors with business strategies. This underpins nowadays close relationship between business strategy, IORs and their realization by means of inter-organizational systems. In this paper, we present (1) a systematic literature review studying success factors and their impact on IORs as well as (2) an analysis of the results found. The review is based on 177 publications, published between 2000 and 2012, dealing with factors influencing IORs. The work presented provides an overview on success factors, influencing relationships between success factors, as well as their influence on the success of IORs. The work is somehow “meta-empirical” as it only looks at published studies and not on own cases. Consequently, it is based on the assumption that studies in scientific literature represent the real-world. The constructs and relationships found in the review are grouped based on their scope and summarized in a cause and effect model. The grouping of constructs results in five groups including Relationship Orientation, Relational Norm, Relational Capital, Atmosphere, and Others. Since the cause and effect model represents a directed graph, different network analysis methods may be applied for analyzing the model. In particular, an in- and out-degree analysis is applied on the cause and effect model for detecting the most influencing as well as the most influenced success factors.