Defining the relationships between IT service management and IT service governance

IT service provider organizations need both IT service management (ITSM) and IT service governance (ITSG) to ensure successful service provision for their customers. However, current service science literature has not adequately addressed how these activities differ from each other. Focusing solely on IT service management and ignoring service governance aspects may cause difficulties in measuring the performance of service management, defining and deploying the roles and responsibilities of service management, allocating the resources for right service improvements and adopting the service-oriented process culture. The research problem of this study is: How does IT service management differ from IT service governance? The main contribution of the study is a framework for IT service governance and a roadmap of IT service management frameworks and standards that can be utilized in establishing IT service governance activities. The theory-based framework is validated in an IT service change management case study with five Finnish IT service provider organizations. The results of this study may be used by top management, service directors and the IT service managers of IT service companies to better identify different aspects of IT service management and IT service governance.     

SOA中业务服务粒度与流程柔性的关系研究

SOA是以提高流程柔性为基本目标的IT架构方法,业务服务粒度在SOA项目中起着关键的作用,该文研究目的在于解释业务服务粒度与流程柔性间的基本关系。首先分析了SOA环境下业务流程的范围柔性和响应柔性两个关键维度并给出定义;基于服务元素和流程协调的研究给出了这两个维度的量化计算方法;构建了业务服务粒度的分析模型并进行量化分析。结果表明SOA环境下随着业务服务平均粒度的增大,流程的范围柔性将逐渐减小,流程的响应柔性将逐渐增大,而流程的整体柔性度将先逐渐增长,达到一定的程度后再逐渐下降。     

Effective information technology (IT) governance mechanisms: An IT outsourcing perspective

Effective IT governance will ensure alignment between IT and business goals. Organizations with ineffective IT governance will suffer due to poor performance of IT resources such as inaccurate information quality, inefficient operating costs, runaway IT project and even the demise of its IT department. This study seeks to examine empirically the individual IT governance mechanisms that influence the overall effectiveness of IT governance. Furthermore, this study examines the relationship of effective IT governance, the extent of IT outsourcing decisions within the organizations, and the level of IT Intensity in the organizations. We used structural equation modeling analysis to examine 110 responses from members of ISACA (Information Systems and Audit Control Association) Australia in which their organizations have outsourced their IT functions. Results suggest significant positive relationships between the overall level of effective IT governance and the following mechanisms: the involvement of senior management in IT, the existence of ethic or culture of compliance in IT, and corporate communication systems.     

基于SOA的企业IT架构

针对当前企业的信息化建设,提出并实现基于面向服务体系结构的企业应用集成系统架构,该架构采用企业服务总线无缝集成应用,支持流程服务编排,能进行组合服务开发,使企业可通过集成系统所提供的各种服务将其内部及企业间的应用集成在一起,并通过工作流的协调来互相调用,以实现一个完整的、跨组织的业务目标。     

Explaining IT governance disclosure through the constructs of IT governance maturity and IT strategic role

This study investigates the relation between the maturity of IT governance processes and the IT governance disclosure of firms. Furthermore, it examines whether the strategic role of IT in an industry induces systematic variation in IT governance disclosure. Based on a content analysis of annual reports and a field survey on the maturity of the implementation of COBIT processes, the results demonstrate a role of IT governance frameworks in stimulating accountability and transparency via enhanced external reporting of relevant IT information to external stakeholders, in particular in settings where the strategic role of IT is high.     

Board-level IT governance and organizational performance

Research on the strategic management of Information Technology (IT) resources has mostly focused on the oversight provided by the management team as a means to increase organizational performance. In recent years, boards of directors have also increased their involvement in IT matters, and various theoretical lenses suggest that this oversight too has the potential to influence organizational performance. Hence, this study synthesizes the resource-based and contingency views of MIS with corporate governance theories, and examines key antecedents and consequences of board-level IT governance (ITG) using a multi-method approach. Structural Equation Modelling analysis applied to organization-level data collected from 171 board members suggested that the level of ITG exercised by boards was contingent upon the organization's ‘IT use mode’, along the two dimensions of need for (a) fast and reliable IT, and (b) new innovative IT. But, the findings further suggested that the contingency approach may be suboptimal because it can cause new ways of leveraging IT to be ignored. High levels of board-level ITG, regardless of existing IT needs, increased organizational performance. This phenomenon was illuminated with applicability checks. Moreover, content analysis and structured interviews with board members further enriched these insights.     

国石化IT治理的认识和实践

IT治理是公司治理中关键的一个方面,是信息化建设、管理的科学理论与方法.本文通过中国石化多年的信息化实践,阐明有效地IT治理,对促进企业发展战略目标的实现,提高企业核心竞争力具有重要的现实意义和指导作用.从中国石化IT治理的认识和实践中,总结了中国石化IT治理的指导思想、基本框架,及在IT治理中的主要做法,获得的经验和取得的成效.当前,企业更加注重向信息化管理要效益,通过强化IT治理,能够推动企业信息化高效可持续发展,为企业战略目标的实现提供强有力的支撑     

一种SOA服务区域的自组织方法

在提出的一种分布式层次化服务注册中心组织结构的基础上,讨论了根据服务节点、负载和网络带宽等因素动态自适应的服务区域划分方法,通过节点加入、区域分割与合并等操作,保持服务区域划分的动态合理性。仿真实验数据显示,上述方法较静态分布式区域划分方法在系统响应性能上更好,区域划分更加合理和有效。     

基于SOA的人工影响天气业务平台解决方案

为提高人工影响天气业务系统的服务水平,针对目前系统存在的不足,通过研究面向服务架构(SOA)和WebService技术,提出了基于面向服务架构(SOA)的人影作业综合业务平台解决方案.给出一个采用Web Service技术设计实现的四层结构的面向服务的基础框架,即分为基础数据层、服务提供层、业务应用层、用户表现层.阐述该框架在WebGIS平台上实现方法,验证了方案的可行性.为构建人影业务系统平台提供一种可行且优越的方案.     

The influence of governance equilibrium on ERP project success

As the ERP adopter and ERP consultancy combine their efforts and resources to achieve mutually desirable goals, the problem of governance, which has been mainly identified as an intrafirm problem, is recognized to be an interfirm problem. To investigate the relationship between various governance mechanisms and their capacity to relieve project hazards, we propose a covariance model of ERP governance. The constructed model analyzes the complementary contributions of different governance mechanisms on ERP project success. Four governance mechanisms are studied, including explicit contracts, implicit contracts, reputation, and trust. This study holds that the virtue of one mechanism will grow into the gap of another, forming an equilibrium of governance structure. Then, the governance equilibrium plays a mediating role between ERP project hazards and ERP project success. Empirical analysis based on 122 ERP implementation projects shows a significantly positive relationship between governance equilibrium and ERP project success. Further, in support of transaction cost theory (TCT), the results indicate that governance equilibrium tends to be aligned with exchange hazards, specifically those associated with specialized investments and uncertainty. The empirical evidence suggests that governance equilibrium, when treated as a multidimensional construct, can provide a holistic representation of complex interfirm governance and allow researchers to match broad predictors with broad outcomes, leading to greater explanatory power of governance mechanisms on ERP project success. Implications, limitations, and future research directions of the study are discussed.     

Understanding the consequences of information systems service quality on IS service reuse

IS researchers have normally assumed that satisfaction is the key factor influencing IS customers’ reuse of services; however, a focus on customer satisfaction does not always guarantee customer retention. We synthesized customer satisfaction and dissatisfaction models from prior service quality research to provide a comprehensive model predicting the behavioral intentions of customers to reuse IS services. Five research hypotheses were empirically tested by using a field study of 263 users of an IS service department. Our findings placed IS service quality in a causal network leading to IS service reuse and highlighted the relative importance that service quality value played in predicting behavioral intention to reuse the service.     

IT service climate,antecedents and IT service quality outcomes: Some initial evidence

Although many IT service management frameworks exist, we still have limited theoretical understanding of IT service quality within a broader nomological network. Building on recent conceptual work on the IT service climate construct, this study empirically establishes it as a predictor of IT service quality using survey data from both IT units and their clients. Also examined was a set of antecedents which provide a foundation upon which a favorable service climate can be built. The IT service climate instrument, when incorporated into employee feedback initiatives, can provide guidance to IT executives about practices to improve service quality.     

The moderating role of IT-business alignment in the relationship between IT governance,IT competence,and innovation

Results from a survey of senior executives/officers in charge of IT suggest that while greater IT governance triggers more innovation, IT-business alignment does not moderate this relationship. Executive management IT competence has a direct and positive impact on innovation, and this relationship is stronger when moderated by IT-business alignment. However, regardless of IT-business alignment, innovation is not significantly affected by the board’s IT competence but is positively impacted by IT intensity. This study extends the IS literature on the role of IT in innovation and contributes to the IT governance literature.     

基于XMLBeans和Web服务技术构建SOA

目前,Web服务技术是构建SOA的最好方法,而服务间一般通过XML数据进行消息传递.XMLBeans是一种将XML实例和底层架构映射为JavaBeans风格的对象的XML-Java绑定工具,完全使用面向对象的观点来看待和处理数据和文档.结合税务项目开发体会探讨了SOA的概念和相关技术,并给出了一个简单的基于XMLBeans和Web服务技术构建的SOA的部分实现.     

An assimilation maturity model for IT governance and auditing

This study develops a conceptual model of organizational IT assimilation maturity based on constructs in the IS literature, qualitative data analysis of three exploratory case studies, and general morphological analysis (GMA). We inductively extract four dimensions of IT assimilation – business processes, information architecture, IT processes, and end-users – and characterize different maturity levels for each dimension. Applying Zwicky's GMA on the combinatorially large space of IT assimilation configurations, we prune the space to a more limited number of internally consistent and empirically feasible IT assimilation maturity profiles. We discuss how the model can support IT audit and governance activities.     

An extended platform logic perspective of IT governance: managing perceptions and activities of IT

Over the years, Information Technology (IT) has struggled with how to create an effective structure and processes. It is our main thesis that if organizations focused more on implementing a sound IT governance strategy, it might help senior executives to manage not only the IT-related activities, but also the perceptions between IT and the rest of the organization, and, in doing so, foster a more successful IT organization. Using six case studies conducted within the oil and gas industry, we explore differences in perceptions toward IT and in the organization of IT activities. Using an Extended Platform Logic Perspective, we note differences and similarities between the firms, with respect to IT capabilities, relational and integration mechanisms, measures of success, and relationships with the business units. Our results suggest that our colleagues-in-practice have evolved from focusing on one-way architectures within a centralization/decentralization context toward a two-way relationship-oriented approach to managing the IT structure. We conclude by offering some thoughts on how IT executives can help to shape perceptions of IT within their firms and explore how academics can begin to help our colleagues-in-practice as they struggle with the governance of the IT function.     

采用SOA统一企业IT技术架构

本文主要介绍采用SOA统一企业IT技术架构。     

基于SOA的云机器人服务框架设计

针对目前服务型机器人在执行复杂服务任务时面临着较高的本地计算和存储压力的问题以及机器人服务的可拓展性较低的问题,提出一种基于SOA架构的云机器人分布式服务框架.通过云机器人服务的分布式部署提高资源的利用率和服务质量,通过设计SOA接口层,消除异构机器人之间底层差异.针对单一云机器人服务的局限性,提出一种多服务副本下服务...     

基于SOA的海量准实时数据服务平台接入/访问研究

电网数据已成为电力企业发展的重要资产,但缺乏有效的技术手段对准实时数据进行高效的接入/访问。从松耦合、可重复性、标准化等架构设计原则考虑,通过数据接入方案和数据访问方案设计并实现了基于SOA技术的海量准实时数据服务平台。平台通过设计的数据接入/访问工具将不同业务系统的准实时数据统一接入,以测点形式有序集成,并统一对外提供订阅、查询和获取所需数据访问服务来支撑业务应用。同时通过平台电网模型同步与模型树建立和高级应用支撑的关键技术,建立主网模型,并借助变电站设备模型挂接完成主网与配网模型拼接,形成电网标准的模型树,实现电网准实时数据的高效集成和访问,更好的满足电力企业准实时数据纵向贯通和横向交互的需求。