物流服务供应链质量监控行为博弈分析

研究了物流服务供应商和集成商之间的质量监控博弈行为,分析双方的行为对物流服务质量的影响,从而提升物流服务质量。在两级物流服务供应链结构模型的基础上,构建了多级复杂物流服务供应链模型,运用博弈论方法分别给出了不同模型下的混合Nash均衡解,并考虑长期利益情况,得出模型的新Nash均衡解。结果表明,加强集成商的监督力度以及增加供应商之间的竞争等具体措施都可以显著改善物流服务供应链的质量监控和协调。     

Game Theory Based Decision Coordination Strategy of Agricultural Logistics Service Information System

Under the background of “Internet plus” rapid development, the agricultural logistics industry should apply information technology to every link of the agricultural product logistics industry chain. By making full use of the decision making module of the agricultural logistics information system, we can realize the full sharing of information and data resources, which makes the decision-making scheme of the agricultural logistics information system more optimized. In real economic society, the uncertainty and mismatch between the customer’s logistics service demand and the logistics service capability that the logistics service function provider can provide, that is, when the two information are asymmetric, how to use the third-party contract to coordinate the income and profit distribution of the two, to make the information system decision making more reasonable? This paper mainly studies the coordination scheme of agricultural logistics information system decision making under uncertain output and demand information by introducing the spot market. A joint coordination strategy based on revenue sharing and penalty feedback contracts proposes decentralized decision making based on game theory. Experiments show that the flexible ordering strategy proposed in this paper can reduce the logistics service supply chain’s uncertainty and significantly improve the logistics service supply chain’s overall income level through coordination contracts.     

Game theoretic analysis of horizontal carrier coordination with revenue sharing in E-commerce logistics

This paper proposes comparisons among two different competitive power structures with and without horizontal coordination. We conduct a game theoretic analysis on the situation where two logistics service providers compete in an e-commerce logistics market with respect to the order quantity and service level decision on a particular logistics service product. Under a consumer utility-based demand, we acquire the equilibrium order quantity decisions and optimal profits under the centralised setting and decentralised setting. An analytical model is established to examine the existence of the Nash equilibrium in the service game. We then prove that the logistics service demand depends on different competitive power structures with the establishment of Cournot game and Stackelberg game model. The analytical results and the equilibrium analysis of the e-commerce logistics system are investigated. After that, we compare the equilibrium results among the centralised system, Cournot game, and Stackelberg game. To empower the horizontal carrier coordination, we design a revenue sharing contract for the decentralised model. A numerical study illustrates the impact of parameters on the optimal decision variables. In this paper, we prove the effectiveness of horizontal carrier collaboration and explicate the reason for the lower marginal profit in logistics theoretically.     

面向知识经济的航运物流系统

为迎接知识经济的挑战,航运业作为工商企业第三方航运物流提供者,其竞争焦点开始从价格转向服务,为客户提供压缩时间空间的物流流增值服务。主要围绕航运物流系统理论讨论了航运物流发展思想的确立,分析了航运物流系统的建立基础以及航运物流系统的基本模式,并对航运物流系统中的企业流程重组进行了探讨。     

运用质量功能展开方法的物流服务质量改进

根据客户对物流供应商的质量反馈信息,对物流企业的访谈和专家调查的意见,提取了可能影响物流服务质量的因素。通过分析这些因素的重要性,剔除了那些影响小的因素,并对保留的因素加权。这样建立了度量物流服务质量的指标体系,并按照质量功能展开的方法形成了质量屋,其建立可以帮助企业有效地改进服务质量。     

零售商主导下考虑增值物流服务的供应链期权契约协调

在零售商为主导者,生产商为跟随者且承担物流服务的模式下,考虑物流服务价值增值,建立了物流服务水平影响市场需求情形下的两级Stackelberg博弈模型。研究表明,分散决策下生产商的生产量和物流服务水平均低于集中决策下的结果,引入期权契约和物流服务成本共担契约可同时协调生产量和物流服务水平。最后,通过算例验证了上述契约组合的可行性,改变物流服务成本分担比例的取值,分析了零售商期权价格、期望利润以及第一次订购产品量的变化情况。     

考虑通关水平的跨境物流服务供应链契约协调机制研究

为实现跨境物流服务供应链完全协调,运用Stackelberg博弈理论,构建由一个跨境物流服务供应商与一个物流服务集成商组成的二级供应链。采用因子分析法测度通关水平,分析通关水平对跨境物流服务供应链最优决策及协调运作的影响,设计可供跨境物流服务供应链完美协调的契约机制。研究表明,考虑通关水平使跨境物流服务供应链成员及供应链整体利润均得到提升;集中决策下跨境物流服务供应链整体利润总是高于分散决策;收益共享契约可实现跨境物流服务供应商及供应链整体决策的帕累托优化,但不能达到供应链的完全协调,而Nash协商改进的二部定价契约模型可实现供应链的完全协调。     

新零售服务背景下的物流派送工具设计

目的从新零售服务视角出发,针对现代城市物流最后一公里派送工具的设计进行研究,基于新零售服务的背景及特点,欲设计研发符合用户需求的新型物流派送工具,以期提升用户体验。方法基于新零售服务的概念,通过市场调查、用户研究、数据分析以及对现有常用物流派送工具优缺点进行对比与分析,挖掘用户需求和现有物流派送工具的设计点,总结物流派送工具的设计原则,并以此为指导设计出新零售服务背景下既能满足用户需求,又能满足市场需求的新型物流派送工具。结论总结出了符合新零售服务背景下用户和市场多样化需求的3点设计原则,并验证了该方法的有效性,力求解决物流最后一公里精准派送的问题,从而带来更好的用户体验。     

Consumer's usage of logistics technologies: Integration of habit into the unified theory of acceptance and use of technology

Different logistics technologies are emerging to improve the delivery efficiency and service standard of last-mile logistics. This study aims to understand consumer's usage behaviour of logistics technologies focussing on three representative logistics technologies: buy-online-and-pickup-in-store (BOPS), smart locker and drone delivery. A theoretical model is proposed by integrating the factors of habit and attitude into the unified theory of acceptance and use of technology (UTAUT). A total of 450 valid questionnaires are collected, and the data are analysed using structural equation modelling. The results suggest that (1) rational factors (i.e. performance expectancy, effort expectancy, facilitating conditions and attitude) and irrational factor (habit) collectively determine consumers' usage of logistics technologies; and (2) the key driving factors of consumers' usage behaviour of three logistics technologies do vary. The findings enrich the theoretical research on last-mile logistics and provide managerial implications for retail and logistics service providers.     

考虑横向转运的线状需求物流节点选址研究

铁路线路建设需要大量物资,沿拟建线路布局物流节点对成本控制具有重要意义。为决策物流节点的位置及其相应的服务区域,考虑拟建线路物资需求的不确定性,引入物流节点间的横向转运策略,以运营总成本最小为目标,建立了线状需求下的设施选址−库存模型。在分析模型性质的基础上,设计了基于线搜索的求解算法。算例分析表明,横向转运增加一定的转运成本和运输成本,但大幅降低了物流节点的库存成本,进而降低运营总成本,考虑横向转运对物流节点的选址和服务区域决策有一定的影响。     

物流服务合同规范化发展路径研究

本文分析了当前我国迅速发展的第三方物流服务活动过程中,频繁出现合同相关纠纷的原因,讨论了规范化物流服务契约活动的必要性和紧迫性。从物流服务行为的法律特征入手,研究通过规范合同的设计和订立来引导我国第三方物流服务领域乃至整个物流行业健康发展的意义和作用,提出了物流服务合同规范化设计的策略及实现路径。     

第三方物流CRM系统结构及管理策略

为进一步提高第三方物流的水平与效能,分析了第三方物流的深层含义、基本特征以及加强客户关系管理的意义;系统地分析了第三方物流CRM系统的结构;具体论述了第三方物流企业CRM系统实施的管理策略.     

浅析我国物流标准化存在的问题及对策思考

本文在国家物流服务标准化试点的基础上,提炼了我国物流标准化工作中存在的三大突出共性问题,对问题原因进行了深入研究,并从宏观领导、立法保障、推进途径、企业主体4个方面提出了对策建议,对于加快我国物流业乃至服务业现代化进程,促进服务业整体质量水平提升具有现实的参考意义。     

新零售背景下快时尚品牌零售商的最优订货定价研究

基于“新零售=线上+线下+物流”的本质,以利润最大化为目标,构建基于应收账款融资的订货定价决策模型,研究快时尚品牌零售商的订货定价问题。研究结果表明,快时尚零售商的物流服务水平会影响零售商的订货定价决策。当商品更新频率不变时,对于物流服务水平较低的零售商,集中决策下的利润大于分散决策下的利润;对于物流服务水平较高的零售商,集中决策下的利润小于分散决策下的利润;而当物流服务水平固定时,随着更新频率的加快,分散决策下的零售商利润减少,集中决策下的利润增加。最后为快时尚零售商的良好发展提出了相关建议。     

产业集群综合一体化物流模式

产业集群作为我国经济的重要基石得到了空前发展,但是其物流支持体系的发展相对缓慢,其中一个重要的原因是产业集群的物流服务企业的功能单一,服务质量跟不上产业集群发展的步伐,无法提供综合一体化的物流服务。本文从我国物流企业的历史以及发展现状出发,提出了产业集群发展综合一体化物流的3种组织模式,并运用威廉姆森的交易成本理论,从资产专用性、不确定性和交易频率这3个交易维度角度对产业集群综合物流组织模式进行了分析。本文的研究对产业集群的综合一体化物流服务网络的构建具有一定参考意义。     

Relational governance and opportunism in logistics outsourcing relationships: empirical evidence from China

Logistics outsourcing is prevalent in today's business world as a strategy to obtain competitive advantages. As in other relational exchanges, it is imperative to understand how to alleviate opportunistic behaviour in logistics outsourcing relationships. Using China's burgeoning logistics industry as a backdrop, and drawing on social exchange and transaction cost theories, this study examines how relational norms and trust mitigate opportunistic behaviour and how environmental uncertainty moderates the effects of norms and trust from logistics users’ perspective. Employing data collected from 119 manufacturing and service firms in China, we empirically test the proposed model and find that trust and norms are effective safeguards in reducing the opportunistic behaviour of logistics service providers, particularly in highly uncertain environments.     

对冷链物流集成控制服务平台的分析与研究

基于物联网,利用GPRS、GPS等信息技术,对冷链物流全程集成控制,实现对配送线路的优化,并达到对冷链物流全程实时掌控,确保冷链物流过程中温度等各项控制指标的正常与稳定,并对运输货物全程监控,杜绝冷链物流过程中掺杂、造假现象的发生．     

通信运营商定制移动终端物流服务商选择研究

以C公司为例,通过其定制移动终端业务的特殊物流需求,构建物流服务商的评价指标体系。并根据评价指标的特点,采用基于AHP、主成分分析法和DEA的“组合评价”方法作为通信运营商定制移动终端物流服务商的评价模型。通过实证分析发现,该方法有利于为通信运营商定制移动终端业务选出优秀、合适的物流服务商,从而达到双赢的预期。     

基于贪心遗传的地下物流节点选择规划研究

以国内某地区物流概况为研究背景,结合国内外地下物流系统研究成果,将集合覆盖的思想引入地下物流网络节点选址规划,建立以物流节点数量最少及物流节点转运率最低为优化目标的双层多目标规划模型,并结合贪心算法和遗传算法进行优化求解。研究表明：通过将集合覆盖的思想对城市地下物流系统节点规划进行初步探讨是可行有效的;基于贪心遗传算法进行优化求解,使得该地区地下物流网络节点选择达到全局最优,有效控制了物流节点的数量及节点转运率的大小;地下物流网络节点表现出明显的区域集中性,即服务节点均集中在物流需求点附近,且二级节点服务区域总是邻近某个一级节点。     

An order allocation model in multi-period logistics service supply chain based on cumulative prospect theory and capacity matching constraint

By considering a two-echelon supply chain that consists of a logistics service integrator (LSI) and several functional logistics service provider (FLSP), this study builds a comprehensive subjective utility (CSU) function of FLSP in multi-period based on cumulative prospect theory and establishes an order allocation model in multi-period logistics service supply chain. This model considers three goals: to minimise the cost of LSI, to maximise the satisfaction of the FLSP and to maximise the capacity matching degree among different logistics capacities. This study uses an improved technique for order performance by similarity to ideal solution to obtain the optimal solution. A numerical example is given by software MATLAB 7.8. The effects of the behavioural parameters of FLSPs on order allocation are also discussed. When the LSI allocates orders, the FLSP, who has larger ratio of loss to gain range by the sensitivity decreasing rate, should be selected to obtain a large value of CSU. No obvious rule is found for the influence of the loss aversion coefficient of FLSPs on the CSU of FLSPs in a multi-period.