Longitudinal effects of emotional labour on emotional exhaustion and dedication of teachers.

A great number of teachers find teaching fulfilling and are dedicated to it, but others feel emotionally exhausted, indicating that the interaction with pupils can be emotionally demanding. Emotional labor was shown to play an important role for the health of teachers. In a full two-wave longitudinal study over the period of 1 year, the effect of emotional labor on emotional exhaustion and dedication of 102 teachers was investigated. Teachers who were able to influence their emotions to feel the emotion appropriate in a situation (so called deep acting) felt significantly less emotionally exhausted after 1 year. From this result, deep acting can, thus, be characterized as health-beneficial. Once teachers felt emotionally exhausted, they used more surface acting. More dedicated teachers, on the contrary, did neither engage more in deep acting nor in surface acting at Time 2. This indicates that those teachers who are dedicated to teaching seem less likely to act. To prevent emotional exhaustion of teachers, the development of interventions to promote health-beneficial emotional labor is necessary. This can be achieved by fostering deep acting, which reduces emotional exhaustion over longer periods of time. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Depressive symptoms and close relationships during the transition to adulthood: Perspectives from dysphoric women, their best friends, and their romantic partners.

Late adolescent women's depressive symptoms and interpersonal functioning were assessed using reports from participants, their best friends, and their romantic partners. As predicted, the associations between relationship dysfunction and dysphoria were stronger in romantic relationships than in friendships. Unlike friends, romantic partners perceived dysphoric women as having poorer social skills. Romantic partners also reported providing less emotional support to dysphoric women, whereas friends reported providing more. Finally, romantic partners of dysphoric women had more Cluster A (odd-eccentric) personality disorder symptoms; these symptoms mediated the relation between women's depression and partners' nonsupportiveness. The findings suggest that dysphoric women may find themselves in emotionally nonsupportive romantic relationships because they have paired (through assortative pairing or mutual influence) with symptomatic partners. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Impact of parent death and an intervention on the adjustment of adolescents whose parents have HIV/AIDS.

The impact of parental death and the efficacy of a coping-skills intervention were examined on the adjustment of 211 adolescent children of parents with HIV/AIDS (PWH) over a 2-year period. During the follow-up period, 35% of the PWH died. Using longitudinal structural equation model, controlling for prior measures of adjustment at baseline, the authors found that children of deceased PWH reported significantly more emotional distress and problem behaviors 2 years later. Youth randomized with their parent to a coping-skills intervention reported significantly fewer problem behaviors and sexual partners 2 years later. Also, adolescents were better-adjusted 2 years later when their parents had reported less emotional distress and less severe physical health symptoms at baseline. Female adolescents reported more emotional distress at baseline and at 2 years than males; male adolescents reported more problem behaviors at baseline than the females. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Parental attachment and romantic relationships: Associations with emotional disturbance during late adolescence.

In this study, the authors examined cross-sectional and longitudinal associations between late adolescents' parental attachment and emotional disturbance. Specifically, they investigated whether associations between parental attachment and emotional disturbance were less strong for adolescents with romantic partners, and whether the quality and duration of romantic relationships were related to adolescents' emotional disturbance. Data were collected from 568 adolescents, ages 15-19, interviewed in 1994 and 1997. Cross-sectional analyses showed significant associations between parental attachment and emotional disturbance, but no systematic longitudinal relationships were found. Links cross-sectionally, but not longitudinally, between parental attachment and emotional disturbance were less strong for youths with romantic partners. Neither the quality nor the duration of romantic relationships was related to emotional disturbance in this age group. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Acculturation, distress disclosure, and emotional self-disclosure within Asian populations.

Research into youth mentoring suggests that programs focused on specific practices (e.g., emotional disclosure and collaborative relationships) increase the likelihood of a successful mentoring relationship, factors similar to the psychotherapy literature. However, research into psychotherapy with Asians has indicated that these factors, based on Western values, are less effective, especially with those who are less acculturated. To test the relevance of these factors within mentor-type relationships, this study examined the relationship between acculturation and distress disclosure, and the relationship between acculturation and the retrospective willingness to emotionally self-disclose to friends and unrelated, trusted adults in 98 participants representing several ethnic Asian backgrounds. Both values-based and behaviorally based acculturation measures were used. Values-based, but not behaviorally based acculturation, predicted distress disclosure (i.e., less acculturated individuals were less likely to disclose distress). Using an imagery protocol, participants were then asked to think back to adolescence and indicate their willingness to self-disclose emotions to friends and unrelated, trusted adults. Participants were more willing to self-disclose emotions to friends compared to unrelated, trusted adults, regardless of values acculturation level. However, a significant interaction occurred in an unanticipated direction using behaviorally based acculturation. Less behaviorally acculturated individuals were more willing to disclose emotions to unrelated, trusted adults compared to more behaviorally acculturated individuals. Discussion regarding the results revolved around the utility of a behavioral measure of acculturation, values and behaviors in acculturation, the role of older persons in Asian culture, and the possible role of community in the acculturation process. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Contextualizing emotional exhaustion and positive emotional display: The signaling effects of supervisors’ emotional exhaustion and service climate.

In this study, we investigated how supervisors’ emotional exhaustion and service climate jointly influence the relationship between subordinates’ emotional exhaustion and their display of positive emotions at work. Using data from frontline sales employees and their immediate supervisors in a fashion retailer, we hypothesized and found that under the condition of a less positive service climate, subordinates’ emotional exhaustion was more negatively related to their positive emotional display when supervisors’ emotional exhaustion was higher rather than lower; this interaction effect of subordinates’ and supervisors’ emotional exhaustion was not significant in a more positive service climate. These results suggest that service climate and supervisors’ emotional exhaustion provide emotionally exhausted employees with important information cues about the possible availability of compensatory resources they need to uphold their efforts to display service-focused emotions. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Emotional dissonance, burnout, and in-role performance among nurses and police officers.

Two studies including 108 nurses and 101 police officers tested the proposition that emotionally demanding interactions with recipients may result in emotional dissonance, which, in turn, may lead to job burnout and impaired performance. More specifically, on the basis of the literature on burnout and emotional dissonance, the authors hypothesized that emotional job demands would explain variance in burnout (i.e., exhaustion and cynicism/disengagement) through their influence on emotional dissonance. In addition, the authors predicted that emotional dissonance would be (negatively) related to in-role performance through its relationship with burnout. The findings of a series of structural equation modeling analyses supported both hypotheses. The implications for research and practice are discussed, as well as avenues for additional research. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Understanding of emotional experience in autism: Insights from the personal accounts of high-functioning children with autism.

In this study, the authors investigate emotional understanding in autism through a discourse analytic framework to provide a window into children's strategies for interpreting emotional versus nonemotional encounters and consider the implications for the mechanisms underlying emotional understanding in typical development. Accounts were analyzed for thematic content and discourse structure. Whereas high-functioning children with autism were able to discuss contextually appropriate accounts of simple emotions, their strategies for interpreting all types of emotional (but not nonemotional) experiences differed from those used by typically developing children. High-functioning children with autism were less inclined to organize their emotional accounts in personalized causal-explanatory frameworks and displayed a tendency to describe visually salient elements of experiences seldom observed among comparison children. Findings suggest that children with autism possess less coherent representations of emotional experiences and use alternative strategies for interpreting emotionally evocative encounters. Discussion focuses on the significance of these findings for informing the nature of emotional dysfunction in autism as well as implications for theories of emotional understanding in typical development. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Understanding emotional transitions: The interpersonal consequences of changing emotions in negotiations.

Research on the interpersonal functions of emotions has focused primarily on steady-state emotion rather than on emotional transitions, the movement between emotion states. The authors examined the influence of emotional transitions on social interactions and found that emotional transitions led to consistently different outcomes than their corresponding steady-state emotions. Across 2 computer-mediated negotiations and a face-to-face negotiation, participants negotiating with partners who displayed a “becoming angry” (happy to angry) emotional transition accepted worse negotiation outcomes yet formed better relational impressions of their partners than participants negotiating with partners who displayed steady-state anger. This relationship was mediated through 2 mechanisms: attributional and emotional contagion processes. The “becoming happy” (angry to happy) emotional transition as compared with steady-state happiness was not significantly related to differences in negotiation outcomes but was significantly related to differences in relational impressions, where perceivers of the “becoming happy” emotional transition gave their partners lower relational impression ratings than perceivers of steady-state happiness. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

Childhood emotional abuse and attachment processes in the dyadic adjustment of dating couples.

In an effort to improve understanding of the mechanisms that link early maltreatment to later outcomes, this study investigated the mediation effects of adult attachment processes on the association between childhood emotional abuse and later romantic relationships among heterosexual couples. College students and their dating partners (N = 310; 155 couples) completed the Childhood Trauma Questionnaire, Experiences in Close Relationship Scale, and Dyadic Adjustment Scale. Using the Actor–Partner Interdependence Model (Kenny, Kashy, & Cook, 2006), multilevel modeling results indicated that memories of childhood emotional abuse reported by both students and their partners were significantly associated with attachment strategies, as well as romantic relationship quality. Findings supported hypothesized mediation effects of attachment anxiety and avoidance. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Dating violence prevention with at-risk youth: A controlled outcome evaluation.

This study evaluated a community-based intervention to help at-risk teens develop healthy, nonabusive relationships with dating partners. Participants were 158 14-16-year-olds with histories of child maltreatment who were randomly assigned to a preventive intervention group or a no-treatment control group. They completed measures of abuse and victimization with dating partners, emotional distress, and healthy relationship skills at bimonthly intervals when dating someone. Intervention consisted of education about healthy and abusive relationships, conflict resolution and communication skills, and social action activities. Growth curve analyses showed that intervention was effective in reducing incidents of physical and emotional abuse and symptoms of emotional distress over time. Findings support involvement of youths in reducing the cycle of violence as they initiate dating in midadolescence. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees.

Suppressing and faking emotional expressions depletes personal resources and predicts job strain for customer-contact employees. The authors argue that personal control over behavior, in the job and within the national culture, provides compensatory resources that reduce this strain. With a survey study of 196 employees from the United States and France, the authors supported that high job autonomy buffered the relationship of emotion regulation with emotional exhaustion and, to a lesser extent, job dissatisfaction. The relationship of emotion regulation with job dissatisfaction also depended on the emotional culture; the relationship was weaker for French customer-contact employees who were proposed to have more personal control over expressions than U.S. employees. Theoretical and research implications for the emotion regulation literature and practical suggestions for minimizing job strain are proposed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Moving toward more perfect unions: Daily and long-term consequences of approach and avoidance goals in romantic relationships.

In 2 daily experience studies and a laboratory study, the authors test predictions from approach-avoidance motivational theory to understand how dating couples can maintain feelings of relationship satisfaction in their daily lives and over the course of time. Approach goals were associated with increased relationship satisfaction on a daily basis and over time, particularly when both partners were high in approach goals. Avoidance goals were associated with decreases in relationship satisfaction over time, and people were particularly dissatisfied when they were involved with a partner with high avoidance goals. People high in approach goals and their partners were rated as relatively more satisfied and responsive to a partner's needs by outside observers in the lab, whereas people with high avoidance goals and their partners were rated as less satisfied and responsive. Positive emotions mediated the link between approach goals and daily satisfaction in both studies, and responsiveness to the partner's needs was an additional behavioral mechanism in Study 2. Implications of these findings for approach-avoidance motivational theory and for the maintenance of satisfying relationships over time are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

On sex differences in self-disclosure during the acquaintance process: The role of anticipated future interaction.

In Exp I, 48 female and 48 male undergraduates who either anticipated or did not anticipate further interaction with a same-sex confederate, alternated with that person in disclosing private information on 4 personal topics. The confederate spoke first on each topic, presenting either highly intimate or nonintimate information in response to all 4 issues. Content analyses revealed that as hypothesized, males became more intimate and emotionally invested in their disclosures when they expected to interact with their partners in the future. By contrast, females showed an unexpected decline in the intimacy and emotional investment of their self-presentations when expecting further interaction with their partners, and they were actually somewhat less self-revealing under this circumstance than were males. Supplementary data suggest that females' reluctance to disclose intimately to a partner with whom they expected further interaction did not stem from problems in their contemporaneous interpersonal relationships with this individual. The avoidance of intimacy and an evaluation hypothesis received support as proposed explanations for the dampening effect of anticipated future interaction on female self-disclosure in a 2nd experiment involving 26 female and 20 male undergraduates. (24 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Reducing the negative effects of emotion work in service occupations: Emotional competence as a psychological resource.

Although emotion work and emotional competence focus on similar processes, there has been a lack of integration between the 2 concepts. Emotion work is the regulatory effort to express organizationally desired emotions, whereas emotional competence encompasses skills that focus on how people deal with and regulate their own affect and that of others. The general hypothesis of this study was that emotional competence can be regarded as an important personal resource in emotion work because it moderates the relationships between work characteristics, emotional dissonance, and outcome variables. Eighty-four service employees completed a questionnaire on their working conditions and their well-being. In addition, peer ratings for emotional competence were completed. The authors found that emotional competence moderated most of the proposed relationships between work characteristics and emotional dissonance, between emotional dissonance and outcome variables, and between work characteristics and outcome variables. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

The social consequences of expressive suppression.

At times, people keep their emotions from showing during social interactions. The authors' analysis suggests that such expressive suppression should disrupt communication and increase stress levels. To test this hypothesis, the authors conducted 2 studies in which unacquainted pairs of women discussed an upsetting topic. In Study 1, one member of each pair was randomly assigned to (a) suppress her emotional behavior, (b) respond naturally, or (c) cognitively reappraise in a way that reduced emotional responding. Suppression alone disrupted communication and magnified blood pressure responses in the suppressors' partners. In Study 2, suppression had a negative impact on the regulators' emotional experience and increased blood pressure in both regulators and their partners. Suppression also reduced rapport and inhibited relationship formation. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Interparental Conflict and Adolescent Dating Relationships: Integrating Cognitive, Emotional, and Peer Influences.

This study investigated the ways in which exposure to interparental conflict may affect adolescent dating relationships in a sample of 391 adolescents ages 14 to 18 years. Boys exposed to greater parental discord were more likely to view aggression as justifiable in a romantic relationship, had more difficulty managing anger, and believed that aggressive behavior was more common in their peers' dating relationships. Each of these variables in turn linked witnessing interparental conflict to higher levels of verbal and physical aggression toward their own romantic partners. Interparental conflict was not related to girls' aggressive behavior. These data support the value of targeting cognitive and emotional processes in prevention programs designed to reduce dating violence and suggest that such programs will be strengthened by focusing on peer influences as well. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Seeking security or growth: A regulatory focus perspective on motivations in romantic relationships.

Using a multimethod approach, we examined how regulatory focus shapes people's perceptual, behavioral, and emotional responses in different situations in romantic relationships. We first examined how chronic regulatory focus affects romantic partners' support perceptions and problem-solving behaviors while they were engaged in a conflict resolution discussion (Study 1). Next, we experimentally manipulated regulatory focus and tested its effects on partner perceptions when individuals recalled a prior conflict resolution discussion (Study 2). We then examined how chronic regulatory focus influences individuals' emotional responses to hypothetical relationship events (Study 3) and identified specific partner behaviors to which people should respond with regulatory goal-congruent emotions (Study 4). Strongly prevention-focused people perceived their partners as more distancing and less supportive during conflict (Studies 1 and 2), approached conflict resolution by discussing the details related to the conflict (Study 1), and experienced a negative relationship outcome with more agitation (Study 3). Strongly promotion-focused people perceived their partners as more supportive and less distancing (Studies 1 and 2), displayed more creative conflict resolution behavior (Study 1), and experienced a negative relationship outcome with more sadness and a favorable outcome with more positive emotions (Study 3). In Study 4, recalling irresponsible and responsible partner behaviors was associated with experiencing more prevention-focused emotions, whereas recalling affectionate and neglectful partner behaviors was associated with more promotion-focused emotions. The findings show that regulatory focus and approach–avoidance motivations influence certain interpersonal processes in similar ways, but regulatory focus theory also generates novel predictions on which approach–avoidance models are silent. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

Personality, work characteristics and employee well-being: A longitudinal analysis of additive and moderating effects.

This study tested the longitudinal influence of personality (measured by the characteristics growth need strength, negative affectivity [NA], and upward striving) on 3 psychological outcomes (intrinsic work motivation, emotional exhaustion, and turnover intention), using a pattern of specific relationships between work characteristics and these outcomes as a framework. The study hypotheses were tested in a multioccupational sample consisting of bank employees and teachers, using a 2-wave panel design with a 1-year time interval and structural equation modeling. NA had a cross-lagged direct and additive relationship with emotional exhaustion and also moderated the relationship between Time 1 workload and Time 2 emotional exhaustion. The authors concluded that NA may have multiple effects on emotional exhaustion that persist over time. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Parents' emotional availability and infant emotional competence: Predictors of parent-infant attachment and emerging self-regulation.

One-year-old infants (N=62) and their mothers and fathers were observed in free play and teaching sessions in order to examine parents' emotional availability and the infant's emotional competence. Mothers were more emotionally available than fathers, and infants exhibited more effortful attention with mothers than with fathers. Similar relations between parental emotional availability and infant emotional competence were found for mother-infant and father-infant dyads. Change in parental emotional availability covaried with change in infant emotional competence. Individual differences in parental emotional availability and Infant emotional competence were more consistent across contexts than across parents. Infant effortful attention at 12 months was a mediator between maternal emotional availability at 12 months and toddler situational compliance at 16 months. (PsycINFO Database Record (c) 2010 APA, all rights reserved)