The rise of customer-oriented banking - electronic markets are paving the way for change in the financial industry

The banking industry has been a pioneer in adopting electronic markets with exchanges, clearinghouses, and multilateral trading facilities having become the backbone of today??s globally integrated financial transactions. While most banks use the services of these electronic markets to handle interbank processes, they still strive for bilateral relations in the field of customer-facing processes. This position paper argues that the financial crises, the changing behavior of customers, upcoming innovations based on information technology (IT) and financial services offered by non-banks are strong drivers towards more customer-orientation in the financial industry. A large variety of banking IT innovations has emerged and illustrates that traditional banks are expected to have less power to impede competition at the customer interface and in consequence need to re-position themselves. Building on these developments on the one hand and existing electronic market infrastructures in the banking industry on the other, the concept of a customer-oriented financial market infrastructure is proposed as a possible future solution. The impact is illustrated using a competitive analysis of the banking industry and analogies to the media industry where new entrants from the computing industry have caused disruptive changes. Besides describing the threat to existing banks, the position paper also discusses the perspectives for banks.     

Banking in the Internet and mobile era

Large parts of today's banking business are based on the application of information technology (IT). This applies to advisory at the customer frontend to and internal operations in banks to the electronic stock exchanges and transaction networks. To position the five contributions in the special issue on ??Banking in the Internet and Mobile Era??, this editorial suggests a framework that structures the application areas of IT in the banking industry. It recognizes IT as the enabler for all four tiers of the banking value chain and highlights the specific role of the regulatory environment in this industry. The special issue emphasizes the transformation of the banking industry towards more customer-orientation as well as the role of Internet and mobile technologies to change established channels and banking services.     

Lessons learnt: 50 Jahre Informationstechnologie im Bankgeschäft am Beispiel der Deutschen Bank AG

Based on the lessons learnt from the last 50 years, statements are derived of which the authors claim that these will continue to be valid in future: Information technology in the banking industry supports business processes – selecting and designing processes will continue to decide about economic success in future. The necessity of handling a growing business volume will still be the major driver for using new information technology in the banking industry. It will be even more important than the aim of reducing costs by automation. Industrialization of IT will also change the use of technology in the banking industry. Hence, banks do not necessarily have to run their systems alone but may outsource services if required. The definition of the major business fields will significantly influence the banks’ IT strategy and, among other factors, will decide on the market success of a bank. Technological development will have an increasing effect on the banking business, will change it, and enable new business models. Successfully dealing with technology-induced changes predominantly depends on a company’s employees.     

电子商务与银行业

电子商务是二十一世纪信息产业新的增长点,也是二十一世纪银行业发展的方向。随着国际部分加剧和银行创新发展内在需求的扩大,加快电子商务进程已是我国银行寻求发展的战略性选择。鉴于此,本文在介绍电子商务运作、特点的基础上,分析电子商务给银行业带来的影响和机遇,并就我国银行电子商务发展的现状及途径加以探讨。     

Thinking Beyond Security

Abstract

A competitive business views information technology (IT) as an integral part of itself in achieving the business mission. On the other hand, IT cannot stand up to the service level agreement (SLA) with the business units if it views solutions in an ad hoc way [1]. In a time where the IT as a business enabler and enhancer is the target of unanticipated attacks from various agents, the entity at risk is the business itself and the trust the business has developed so far in the IT [2]. Government initiatives, such as the Critical Infrastructure Protection Act [3], include even the assets owned by private industry, such as those of major banking and energy sectors, as a part of the national asset. They mandate that companies take initiatives to protect and make information resources available, despite possibilities of threats [4].     

A spatial production analysis of Chinese regional banks: case of urban commercial banks

Urban commercial banks are regional banks which have gained tremendous importance in the last two decades in China. There is, however, a lack of research on regional banking, especially on the Chinese regional banking industry. Therefore, using an innovative spatial approach, this paper investigates the efficiency of 65 Chinese urban commercial banks across 26 regions during 2013–2017. A key finding for our sample is the significant spatial dependence of loans of Chinese urban commercial banks with their neighbouring regions’ banks. Short‐run efficiency is increasing during the research period. For regions with less than three urban commercial banks, the average efficiencies are stable and relatively high. However, regions with more banks have both the highest and lowest efficient banks at the same time. These interesting results fit with the development process of Chinese urban commercial banking, in which the market restructuring has contributed to banks’ efficiency.     

E-banking: challenges and opportunities in the Greek banking sector

Internet technologies have a great potential for changing fundamentally the banks and the banking industry. The opportunities, which the e-banking services and technologies offer to the banking sector in order to fulfil existing customer needs and to attract new prospective customers, are the driving forces for banks in order to design, develop and operate their own e-banking systems. This paper examines the challenges and opportunities of e-banking for the Greek banking sector, during the e-commerce era, and also presents the results of a survey of banking executives working at banks offering e-banking services. The main findings demonstrate that banks expand to e-banking services in order to remain competitive, to keep track with technological developments and to benefit from the lower cost of e-banking transactions. The major problems they face are the low response rate from customers and the implementation of security and data protection mechanisms. The relatively low Internet usage, the non-familiarity with technologically advanced devices and problems regarding security and privacy are the main factors that have a negative influence on the adoption of e-banking services by customers in Greece.     

云计算在银行业中的安全问题分析

云计算（Cloud computing）是目前广泛讨论的热点技术,因其高效的处理速度、便携、经济等特点引起银行等金融机构的关注.本文说明了云计算的特点、关键技术以及其体系结构.分析了云计算技术在银行业中的安全问题,给出了云计算技术在银行业应用中的安全解决方案.     

基于OpenView的银行集中监控系统设计及应用

商业银行IT系统的构成十分复杂,为在系统运行维护过程中,迅速发现故障点或隐患,必须运用IT技术实现对运行情况的集中监控管理,结合配置管理,有力提升统一运维水平。文章对基于OpenView的IT监控管理系统建设方案进行了较详细的分析探讨。     

山东省中小银行机构信息安全管理现状、问题及对策研究

随着信息化的高速发展,银行信息安全风险也变得日益突出,从银行业角度看,国有、股份制大型银行机构信息安全建设水平较高,而中小银行机构普遍落后。在介绍中小银行信息安全现状基础上,本文重点讨论了山东省中小银行存在的主要信息安全风险,并就如何改进信息安全工作提出了有针对性的建议。     

信息技术在社会发展中的效应

信息技术的迅速发展,引起了当今社会的巨大变革,冲击着社会的各个方面,本文从工业、农业、文化教育等方面论述了信息技术对社会的正负两个方面的影响;一方面,它对社会进步起着积极的推动作用;另一方面,它又给人类带来一些社会负效应。     

Web services-oriented architecture in production in the finance industry

Effective and affordable business process integration is key in the finance industry. With the help of IBM Global Services and IBM Software Group, Sparkassen Informatik, a large German joint-use centre supplying services to 236 individual savings banks, enhanced the integration capabilities of its core banking system (500+ complex functions) through aggressive use of Web services.     

基于IBM z/OS的银行信用卡系统的解决方案

近年来,大型金融企业制定IT发展核心战略,实现业务数据集中处理,保证数据大集中系统稳健运行。本文给出了详细的银行、金融机构信用卡系统解决方案,依托IBM大型机建立高效、灵活并实时响应的技术平台,为广大用户群体提供强有力的业务支持。     

Does information technology provide banks with profit?

While many studies have affirmed the contributions of information technology (IT) to business value, people are not convinced. So far IT in the service industry has not yet been seen to be more productive. The data in most previous studies either focus on specific industries or exclude financial industry data. As such, the need to do an analysis on IT productivity in the service industry is imminent. We chose 12 banks covering 9 years for our analysis. To eliminate possible estimation errors, we applied an analysis for panel data—a random effect model. We found IT investment demonstrated the highest marginal product among the input factors we chose.     

Developing Mature Internet Strategies

Although the banking industry plays a central role in the world economy and has traditionally been an innovative user of information technology, banks are struggling to develop mature Internet strategies. A model used to analyze the type of Internet activities among a sample of banks as well as their level of sophistication and customization is useful not only for revealing unexploited opportunities in the banking sector but also for guiding the strategy-building process of organizations in other industries.     

基于SuperMap IS的银行分布网点管理信息系统的设计与实现

我国加入WTO以后,银行业面临着激烈的市场竞争,国内各银行纷纷扩大自身的业务范围,经营网点分布范围越来越广泛。但同时,相对于网点资源数量的不断增长,网点资源的管理却显滞后。本文将地理信息系统技术引入到银行网点管理信息系统中,论述了基于网络地理信息系统SuperMapIS的银行分布网点管理信息系统的开发过程。     

基于SuperMapIS的银行分布网点管理信息系统的设计与实现

我国加入WTO以后，银行业面临着激烈的市场竞争，国内各银行纷纷扩大自身的业务范围，经营网点分布范围越来越广泛。但同时，相对于网点资源数量的不断增长，网点资源的管理却显滞后。本文将地理信息系统技术引入到银行网点管理信息系统中．论述了基于网络地理信息系统SuperMapIS的银行分布网点管理信息系统的开发过程。     

Is grey relational analysis superior to the conventional techniques in predicting financial crisis?

This study proposes a new approach for analyzing the credit risks of banking industry based on the modeling of grey relational analysis (GRA). In order to construct a financial crisis warning system for banking industry, a GRA approach is developed and applied to the real data set with 111 samples. The results of the current model are compared to those of traditional ones, logistic regression and back-propagation neural network. The results illustrate that in the prediction of financially crisis as well as financially sound banks, the proposed GRA model demonstrates better prediction accuracy than the conventional ones. The results also imply that the financial data set one year before the crisis leads to the best accuracy. It is helpful for the establishment of early warning models of financial crisis for banks. The current results show that the proposed GRA provides a novel approach in handling financial crisis warning tasks.     

Measuring Information Technology's Indirect Impact on Firm Performance

It has been recognized that the link between information technology (IT) investment and firm performance is indirect due to the effect of mediating and moderating variables. For example, in the banking industry, the IT-value added activity helps to effectively generate funds from the customer in the forms of deposits. Profits then are generated by using deposits as a source of investment funds. Traditional efficiency models, such as data envelopment analysis (DEA), can only measure the efficiency of one specific stage when a two-stage production process is present. We develop an efficiency model that identifies the efficient frontier of a two-stage production process linked by intermediate measures. A set of firms in the banking industry is used to illustrate how the new model can be utilized to (i) characterize the indirect impact of IT on firm performance, (ii) identify the efficient frontier of two principal value-added stages related to IT investment and profit generation, and (iii) highlight those firms that can be further analyzed for best practice benchmarking.     

Assessing Profitability Factors in the Greek Banking System: A Multicriteria Methodology

The increasing competition in the national and international banking markets, the changeover towards monetary union and the new technological innovations herald major changes in the banking environment, and challenge all banks to make timely preparations in order to enter into the new competitive monetary and financial environment. Therefore, it is interesting to investigate the effectiveness of Greek banks, as it is valued by the financial markets, i.e. the greater the efficacy the higher the competitiveness and vice versa. Taking into consideration the bank assets, we distinguish banks into small and large ones. Finding factors that make the differences in such effectiveness may explain the effective advantage of these two types of financial institutions and help us understand the 'financial intermediation' industry in Greece better. Based on their size, a classification of Greek banks, in a multivariate environment, according to the return and operation factors for the years 1990–1999 takes place. In order to investigate the differences of profitability and efficiency between small and large Greek banks, as well as the factors of profitability and operation related with the size of banks, a multicriteria methodology has been used. The results of this paper may help us determine the key success (or failure) factors of these two categories of Greek banks as well as the responsible banking decision–makers for future readjustments.