Internet use and non-use: views of older users

This paper reports the results of two connected surveys of computer and Internet use among the older population in the UK. One hundred and twenty questionnaires and interviews were completed with participants aged over 55 in Derbyshire and 353 questionnaires and interviews with over 50s in Scotland. Rates of use, computer and Internet activities, and reasons for use and non-use were investigated. These were backed up by four semi-structured interviews with IT trainers, describing experiences and issues of training this age group. The results indicate a “grey” digital divide, with many older people missing out on the benefits that computers and the Internet can provide. They also indicate some of the reasons why older people do not use computers and the Internet more. These suggest some practical ways forward, highlighting the importance of changing older people’s misconceptions about computers, better informing them about what they are, what they can do and how they can be of real practical use.

Selective self-presentation in computer-mediated communication: Hyperpersonal dimensions of technology,language, and cognition

The hyperpersonal model of computer-mediated communication (CMC) posits that users exploit the technological aspects of CMC in order to enhance the messages they construct to manage impressions and facilitate desired relationships. This research examined how CMC users managed message composing time, editing behaviors, personal language, sentence complexity, and relational tone in their initial messages to different presumed targets, and the cognitive awareness related to these processes. Effects on several of these processes and outcomes were obtained in response to different targets, partially supporting the hyperpersonal perspective of CMC, with unanticipated gender and status interaction effects suggesting behavioral compensation through CMC, or overcompensation when addressing presumably undesirable partners.     

An analysis of students’ spontaneous computer-mediated help seeking: A step toward the design of ecologically valid supporting tools

This study analyzes middle school students’ spontaneous mathematics-related help-seeking behavior, in view of making ecologically valid recommendations for the design of supporting tools or “help systems”. Our aim was to investigate the content of students’ help-seeking messages – Are there different forms of help-seeking messages and do they evolve with age? We used the archives of a French forum that provides students with free individualized help in mathematics. The data consisted of 206 messages sent by French middle school students over a period of 42 months. The constituent categories of the messages were identified. The results showed that not all middle school students use the same help-seeking “format”. Compared to sixth graders, ninth graders wrote messages containing more constituent categories, i.e., they provided the online expert with more kinds of information. A detailed analysis of the categories further showed that older students’ messages more often contained explicit help requests and contextual information than did younger students’ messages. Thus, the messages of the oldest students (age 15) were both cognitively more understandable and socially more acceptable than those of the youngest students (age 11). The interpretation of these findings and their implications for designing help systems are discussed.     

YouTube and intergenerational communication: the case of Geriatric1927

This paper presents a case study of a 79 year old video blogger called ‘Geriatric1927’, and his use of the video sharing website, YouTube. Analysis of his first eight video blogs, and the subsequent text responses, reveals opportunities of this medium for intergenerational contact, reminiscence, reciprocal learning and co-creation of content, suggesting that older people can be highly motivated to use computers for social contact. The paper concludes by noting the importance of technologies that are socially engaging and meaningful for older people, and pointing to ways in which the social life of YouTube might be better promoted on its interface.

Young adults’ use of communication technology within their romantic relationships and associations with attachment style

In an online survey with two cohorts (2009 and 2011) of undergraduates in dating relationships, we examined how attachment was related to communication technology use within romantic relationships. Participants reported on their attachment style and frequency of in-person communication as well as phone, text messaging, social network site (SNS), and electronic mail usage with partners. Texting and SNS communication were more frequent in 2011 than 2009. Attachment avoidance was related to less frequent phone use and texting, and greater email usage. Electronic communication channels (phone and texting) were related to positive relationship qualities, however, once accounting for attachment, only moderated effects were found. Interactions indicated texting was linked to more positive relationships for highly avoidant (but not less avoidant) participants. Additionally, email use was linked to more conflict for highly avoidant (but not less avoidant) participants. Finally, greater use of a SNS was positively associated with intimacy/support for those higher (but not lower) on attachment anxiety. This study illustrates how attachment can help to explain why the use of specific technology-based communication channels within romantic relationships may mean different things to different people, and that certain channels may be especially relevant in meeting insecurely attached individuals’ needs.     

Introducing synchronous e-discussion tools in co-located classrooms: A study on the experiences of ‘active’ and ‘silent’ secondary school students

Even though the advantages of online discussions over face-to-face discussion formats have been extensively discussed and investigated, the blending of synchronous online discussion tools in co-located classroom settings has been considered with far less intensity. In this paper, we report on secondary school students’ experiences and preferences concerning two different discussion formats for critical debate in co-located classroom settings: face-to-face and synchronous, computer-mediated communication (CMC). Data was collected with the help of self-report questionnaires (N = 70) and structured interviews (N = 4). A differentiation was made between students that define themselves as active participants in face-to-face classroom discussions and those who usually remain silent in these settings. The findings highlight several potential advantages of the computer-mediated discussion format, especially in terms of the social-interactive and managerial aspects of classroom discussions. Comparisons between the two groups show that ‘silent’ students welcome the introduction of CMC with enthusiasm, whereas ‘active’ students do not show a clear preference. Practical implications as well as new directions for further research are discussed.     

Exploring the effects of direct experience on IT use: An organizational field study

Empirical studies have investigated the effect of attitude and behavior on IT acceptance in organizations but yielded ambiguous results. Possibly they have not effectively accounted for the moderating effects of experience gained through direct interaction with the target technology. We examined the moderating effect of the length of direct experience on IT acceptance relationships and constructs. Using multi-group invariance analysis, we demonstrated that relationships between key IT acceptance constructs differed, depending on the user's experience. The incorporation of direct experience can lead to convergent results and contribute to further understanding of the process. We discuss some implications from the knowledge that IT use is a dynamic process and suggest that IT management must account for direct experience in their decision making.     

A case study of online instructional collaborative discussion activities for problem-solving using situated scenarios: An examination of content and behavior cluster analysis

In some higher education courses that focus on case studies, teachers can provide situated scenarios (such as business bottlenecks and medical cases) and problem-solving discussion tasks for students to promote their cognitive skills. There is limited research on the content, performance, and behavioral patterns of teaching using online discussions and integrated situated scenarios. This case study empirically explored the learning process of adopting collaborative online instructional discussion activities for the purpose of problem-solving using situated scenarios in a higher education course. Thirty-two university students carried out problem-solving activities on case scenarios and problem-solving tasks assigned by the teacher on the discussion forum. Two forms of instructional activities were considered: 1) problem-solving in a given scenario and 2) problem-solving when learners play roles in a given scenario. The activities mentioned above were each implemented for a week.     

Why people use social networking sites: An empirical study integrating network externalities and motivation theory

Fast-developing social networking sites (SNS) have become the major media by which people develop their personal network online in recent years. To explore factors affecting user’s joining SNS, this study applies network externalities and motivation theory to explain why people continue to join SNS. This study used an online questionnaire to conduct empirical research, and collected and analyzed data of 402 samples by structural equation modeling (SEM) approach. The findings show that enjoyment is the most influential factor in people’s continued use of SNS, followed by number of peers, and usefulness. The number of peers and perceived complementarity have stronger influence than the number of members on perceived benefits (usefulness and enjoyment). This work also ran clustering analysis by gender, which found notable difference in both number of peers and number of members between men and women. The number of peers is an important factor affecting the continued intention to use for women but not for men; the number of members has no significant effect on enjoyment for men. The findings suggest that gender difference also produces different influences. The implication of research and discussions provides reference for SNS operators in marketing and operation.     

Theory and measurement of generalized problematic Internet use: A two-step approach

This study tested an updated cognitive-behavioral model of generalized problematic Internet use and reports results of a confirmatory analysis of the Generalized Problematic Internet Use Scale 2 (GPIUS2). Overall, the results indicated that a preference for online social interaction and use of the Internet for mood regulation, predict deficient self-regulation of Internet use (i.e., compulsive Internet use and a cognitive preoccupation with the Internet). In turn, deficient self-regulation was a significant predictor of the extent to which one’s Internet use led to negative outcomes. Results indicated the model fit the data well and variables in the model accounted for 27% of the variance in mood regulation scores, 65% of variance in participants’ deficient self-regulation scores, and 61% of variance in the negative outcome scores.     

Computer use in older adults: Determinants and the relationship with cognitive change over a 6 year episode

Cognitively challenging activities may support the mental abilities of older adults. The use of computers and the Internet provides divergent cognitive challenges to older persons, and in previous studies, positive effects of computer and Internet use on the quality of life have been demonstrated. The present study addresses two research aims regarding predictors of computer use and the relationship between computer use and changes in cognitive abilities over a 6-year period in both younger (24-49 years) and older adults (older than 50 years). Data were obtained from an ongoing study into cognitive aging: the Maastricht Aging Study, involving 1823 normal aging adults who were followed for 9 years. The results showed age-related differences in predictors of computer use: the only predictor in younger participants was level of education, while in older participants computer use was also predicted by age, sex and feelings of loneliness. Protective effects of computer use were found for measures of selective attention and memory, in both older and younger participants. Effect sizes were small, which suggests that promotion of computer activities in older adults to prevent cognitive decline may not be an efficient strategy.     

The effect of emoticons in simplex and complex task-oriented communication: An empirical study of instant messaging

Many studies have shed light on general computer-mediated communication, instant messaging (IM), and emotion or emoticons, but little is known specifically about the impacts of emoticons in task-oriented IM communication in the workplace. Therefore, the current study addresses this issue by conducting an exploratory experiment to (1) categorize workplace IM messages into coherent groups, (2) identify the most commonly used emoticons (emblems) for expressing positive, negative, and neutral emotions in the case company, (3) test the differences in the emotional effects of the received text messages with and without emoticons on the reader/s, and (4) examine the intention to use emoticons in IM in the workplace. The results showed that (1) negative emoticons could cause a negative effect in both simplex and complex task-oriented communication, (2) positive emoticons only created a positive effect in complex communication and for female employees in simplex communication, and (3) there is no significant difference between task-oriented messages with or without neutral emoticon. Furthermore, the intention of using emoticons was not statistically significant in terms of gender, but it has a higher tendency on female employees. The corresponding suggestions provided by this research may help increase our understanding on the effect of emoticon use in IM in the workplace.     

Path dependent stochastic models to detect planned and actual technology use: A case study of OpenOffice

Context

Adopting IT innovation in organizations is a complex decision process driven by technical, social and economic issues. Thus, those organizations that decide to adopt innovation take a decision of uncertain success of implementation, as the actual use of a new technology might not be the one expected. The misalignment between planned and effective use of innovation is called assimilation gap.

Objective

This research aims at defining a quantitative instrument for measuring the assimilation gap and applying it to the case of the adoption of OSS.

Method

In this paper, we use the theory of path dependence and increasing returns of Arthur. In particular, we model the use of software applications (planned or actual) by stochastic processes defined by the daily amounts of files created with the applications. We quantify the assimilation gap by comparing the resulting models by measures of proximity.

Results

We apply and validate our method to a real case study of introduction of OpenOffice. We have found a gap between the planned and the effective use despite well-defined directives to use the new OS technology. These findings suggest a need of strategy re-calibration that takes into account environmental factors and individual attitudes.

Conclusions

The theory of path dependence is a valid instrument to model the assimilation gap provided information on strategy toward innovation and quantitative data on actual use are available.     

Computer mediated communication for social and academic purposes: Profiles of use and University students’ gratifications

The present study approaches the Internet as a social space, where university students make use of computer mediated communication (CMC) applications, i.e. e-mail, instant messaging and social network sites, in order to satisfy social and academic needs. We focus on university students, because they represent one of the most avid groups of CMC users and additionally, because they are expected to carry their perceptions of media with them into the work place and their social life. In order to investigate this issue, we conducted an empirical research using, as a target group, a sample of students from a specific Greek University. Grounded in the “uses and gratifications” perspective, we investigated the various profiles of CMC use by students along with (a) the students’ perceptions about social and academic usefulness of CMC applications, (b) the extent up to which these perceptions are correlated with students’ prior experience with the use of CMC applications, and (c) how both of these factors can predict the frequency of present use of CMC for social or academic purposes respectively. The results reveal that although these three CMC applications constitute “functional alternatives” (media that satisfy similar needs) they are different to the degree of their “functionality” for the gratification of social and academic needs. Furthermore, the degree of CMC use by students is not correlated with the years of CMC experience, but with the profile of use that students dynamically adopt according to their daily needs and preferences. The results provide evidence for the current CMC use by university students and can be useful for the implementation of further academic policies regarding CMC use in Higher Education settings.     

An evaluation study of a digital library of ideas: Workflow Model and classroom use

The Department of Design Manufacturing and Engineering Management at the University of Strathclyde, Glasgow, UK, has been developing a digital library to support design engineering student learning through the Digital Libraries for Global Distributed Innovative Design Education and Teamwork project (, December, 2007). Previous related studies have observed and analysed how students search for, store, structure and share design engineering information (Grierson et al. in paper presented at the Network Learning Conference, pp. 572–579, 2004; Nicol et al. in Open Learning 20(1):31–49, 2005) and these studies have identified the need for the design and development of a digital library with two system components, which best suit the design process: (i) an informal shared workspace; the ‘LauLima’ Learning Environment and (ii) a repository of more formal searchable and browsable design information; the ‘LauLima’ Digital Library (McGill et al. in Br. J. Educ. Technol. 36(4):629–642, 2005). This paper focuses on the Workflow Model developed to populate the digital library and presents findings from early use of the digital library by students and staff.     

Sophistication of Internet usage (SIU) and its attitudinal antecedents: An empirical study in Hong Kong

The measurement of Internet use in empirical studies has undergone a progression from uni-item measurement to multi-item measurement. Based on several operationalizations of Internet use in existing studies, the paper proposes a reflective measurement model, called ‘sophistication of Internet usage’ (SIU), with five indicators (online time, online activities, online skills, diversity of online method, and diversity of online places). With data from a longitudinal random survey conducted in Hong Kong from 2003 to 2005, a uni-dimension measurement model is established based on confirmatory factor analysis. Convergent and discriminant validity of the uni-dimension model is also established within multi-trait-multi-method (MTMM) paradigm by confirmatory factor analysis. The model shows that individuals’ positive life outcome expectation, expected ease of use, and perceived popularity of the Internet are significant antecedents of SIU with demographic characteristics controlled.     

Enabling effective design of multimodal interfaces for speech-to-speech translation system: An empirical study of longitudinal user behaviors over time and user strategies for coping with errors

The study provides an empirical analysis of long-term user behavioral changes and varying user strategies during cross-lingual interaction using the multimodal speech-to-speech (S2S) translation system of USC/SAIL. The goal is to inform user adaptive designs of such systems. A 4-week medical-scenario-based study provides the basis for our analysis. The data analyzed includes user interviews, post-session surveys, and the extensive system logs that were post-processed and annotated. The annotations measured the meaning transfer rates using human evaluations and a scale defined here called the concept matching score.First, qualitative data analysis investigates user strategies in dealing with errors, such as repeat, rephrase, change topic, start over, and the participants’ self-reported longitudinal adaptation to errors. Post-session surveys explore participant experience with the system and point to a trend of user-perceived increased performance over time.The log data analysis provides further insightful results. Users chose to allow some degradation (84% of original concepts) of their intended meaning to proceed through the system, even after they observed potential errors in the visual output from the speech recognizer. The rejected utterances, on average, had only 25% of the original concepts. This user-filtered outcome, after the complete channel transfer through the S2S system, is that 91% of the successful turns result in transfer of at least half the intended concepts while 90% of the user rejected turns would have conveyed less than half the intended meaning.The multimodal interface results in 24% relative improvement in the confirmation mode and in 31% relative improvement in the choice mode compared to the speech-only modality. Analysis also showed that users of the multimodal interface temporally change their strategies by accepting more system-produced choices. This user behavior can expedite communication seeking an operating balance between user strategies and system performance factors. Lastly, user utterance length is analyzed. Longer utterances in general imply more information delivered per utterance but potentially at the cost of increased processing degradation. The analysis demonstrates that users reduce their utterance length after unsuccessful turns and increase it after successful turns and that there is a learning effect that increases this behavior over the duration of the study.