When clerks meet customers: A test of variables related to emotional expressions on the job.

Interactions between 1,319 sales clerks and customers were observed. Clerk emotional behavior (Rafaeli & Sutton, 1987), clerk sex, wearing a smock and a name tag, the presence of other clerks or other customers, and customer sex were coded. As predicted, female clerks displayed positive emotions more frequently than male clerks, suggesting that sex role socialization may generalize to behavior at work. Male clients, however, received more positive emotional expressions than female clients, suggesting that individuals of both genders attribute higher status to men. Clerks were more likely to display positive emotions when wearing a uniform, suggesting that an organizational identifier such as a smock or name tag may increase an employee's self-awareness. Consistent with Sutton & Rafaeli (1987), clerks were less likely to display positive emotions if a line of customers or a coworker was present. No relationship was observed between work shift (time of day) and the display of positive emotions. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Orientation map for planning and design methods

This paper constructs a contextual space for plotting the positions of P and D (Planning and design) methods, thus offering a framework for analysing, comparing and contrasting P and D approaches. Three dimensions make up this space: strategy, people involvement and attitude toward change. The strategy continuum varies between the extreme ends: pure inquiry and pure will. The people involvement dimension describes the passage of design control from designer to client. The scale for change attitude spans the distance between aversion to change and exploitation of change. Several well-known P and D methods and approaches are discussed and plotted, to test the validity of the suggested framework.     

An innovative technique of video replay for reempowering an incest survivor and protecting the integrity of the family.

Reports on the combined individual and family therapy of a 17-yr-old survivor of incest following the incarceration of her father and her removal from home. After 1 yr of individual therapy, family therapy was initiated including the perpetrator-father who was released from jail for the sessions. The aims of therapy included protecting the integrity of the family and reinstating the victim's position in the family if possible. Therapeutic tools which were most relevant in promoting these changes are detailed with specific emphasis on an innovative use of video which served both to protect the youngster, reempower her, and reengage the family with her. The dilemma of voluntary vs legally mandated therapy in the management of resistance is closely examined. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Aspects of endowment: A query theory of value construction.

How do people judge the monetary value of objects? One clue is provided by the typical endowment study (D. Kahneman, J. L. Knetsch, & R. H. Thaler, 1991), in which participants are randomly given either a good, such as a coffee mug, that they may later sell ("sellers") or a choice between the good and amounts of cash ("choosers"). Sellers typically demand at least twice as much as choosers, inconsistent with economic theory. This result is usually explained by an increased weighting of losses, or loss aversion. The authors provide a memory-based account of endowment, suggesting that people construct values by posing a series of queries whose order differs for sellers and choosers. Because of output interference, these queries retrieve different aspects of the object and the medium of exchange, producing different valuations. The authors show that the content and structure of the recalled aspects differ for selling and choosing and that these aspects predict valuations. Merely altering the order in which queries are posed can eliminate the endowment effect, and changing the order of queries can produce endowment-like effects without ownership. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

A validation study of the Keyboard Personal Computer Style instrument (K-PeCS) for use with children

This study examines a potential instrument for measurement of typing postures of children. This paper describes inter-rater, test-retest reliability and concurrent validity of the Keyboard Personal Computer Style instrument (K-PeCS), an observational measurement of postures and movements during keyboarding, for use with children. Two trained raters independently rated videos of 24 children (aged 7-10 years). Six children returned one week later for identifying test-retest reliability. Concurrent validity was assessed by comparing ratings obtained using the K-PECS to scores from a 3D motion analysis system. Inter-rater reliability was moderate to high for 12 out of 16 items (Kappa: 0.46 to 1.00; correlation coefficients: 0.77-0.95) and test-retest reliability varied across items (Kappa: 0.25 to 0.67; correlation coefficients: r = 0.20 to r = 0.95). Concurrent validity compared favourably across arm pathlength, wrist extension and ulnar deviation. In light of the limitations of other tools the K-PeCS offers a fairly affordable, reliable and valid instrument to address the gap for measurement of typing styles of children, despite the shortcomings of some items. However further research is required to refine the instrument for use in evaluating typing among children.     

Biofilm control in water by advanced oxidation process (AOP) pre-treatment: effect of natural organic matter (NOM)

The main goal of this study was to examine the influence of natural organic matter (NOM) on the efficiency of H?O?/UV advanced oxidation process (AOP) as a preventive treatment for biofilm control. Pseudomonas aeruginosa PAO1 biofilm-forming bacteria were suspended in water and exposed to various AOP conditions with different NOM concentrations, and compared to natural waters. H?O?/UV prevented biofilm formation: (a) up to 24 h post treatment - when residual H?O? was neutralized; (b) completely (days) - when residual H?O? was maintained. At high NOM concentrations (i.e. 25 mg/L NOM or 12.5 mg/L DOC) an additive biofilm control effect was observed for the combined H?O?/UV system compared to UV irradiation alone, after short biofilm incubation times (<24 h). This effect was H?O? concentration dependent and can be explained by the high organic content of these water samples, whereby an increase in NOM could enhance (?)OH production and promote the formation of additional reactive oxygen species. In addition, maintaining an appropriate ratio of bacterial surviving conc.: residual H?O? conc. post-treatment could prevent bacterial regrowth and biofilm formation.     

Integrating and customizing heterogeneous e-commerce applications

A broad spectrum of electronic commerce applications is currently available on the Web, providing services in almost any area one can think of. As the number and variety of such applications grow, more business opportunities emerge for providing new services based on the integration and customization of existing applications. (Web shopping malls and support for comparative shopping are just a couple of examples.) Unfortunately, the diversity of applications in each specific domain and the disparity of interfaces, application flows, actor roles in the business transaction, and data formats, renders the integration and manipulation of applications a rather difficult task. In this paper we present the Application Manifold system, aimed at simplifying the intricate task of integration and customization of e-commerce applications. The scope of the work in this paper is limited to web-enabled e-commerce applications. We do not support the integration/customization of proprietary/legacy applications. The wrapping of such applications as web services is complementary to our work. Based on the emerging Web data standard, XML, and application modeling standard, UML, the system offers a novel declarative specification language for describing the integration/customization task, supporting a modular approach where new applications can be added and integrated at will with minimal effort. Then, acting as an application generator, the system generates a full integrated/customized e-commerce application, with the declarativity of the specification allowing for the optimization and verification of the generated application. The integration here deals with the full profile of the given e-commerce applications: the various services offered by the applications, the activities and roles of the different actors participating in the application (e.g., customers, vendors), the application flow, as well as with the data involved in the process. This is in contrast to previous works on Web data integration that focused primarily on querying the data available in the applications, mostly ignoring the additional aspects mentioned above. Received: 30 October 2000 / Accepted 14 March 2001 Published online: 2 August 2001     

Students' engagement characteristics predict success and completion of online courses

This study examined students' engagement characteristics in online courses and their impact on academic achievements, trying to distinguish between course completers and noncompleters. Moreover, this research is intended to differentiate between those who pass the final exam and those who do not. Four online courses were examined with a similar pedagogical model (N_students = 646) using learning analytics methods. The results revealed significant differences between students who completed the courses and students who did not, in all 13 variables. Completers' learning activities were more than twice as high, except for writing in the forums. Course subject and ongoing task and assignment submissions predicted course completion, whereas, in addition to these variables, engagement with course materials and reading the forums predicted final exam success, as well. Thus, the prediction of success in final exam emphasized the significant importance of engagement in various activities in the online course.     

Fine‐Tuning Covalent Inhibition of Bacterial Quorum Sensing

Emerging antibiotic resistance among human pathogens has galvanized efforts to find alternative routes to combat bacterial virulence. One new approach entails interfering with the ability of bacteria to coordinate population‐wide gene expression, or quorum sensing (QS), thus inhibiting the production of virulence factors and biofilm formation. We have recently developed such a strategy by targeting LasR, the master regulator of QS in the opportunistic human pathogen Pseudomonas aeruginosa, through the rational design of covalent inhibitors closely based on the core structure of the native ligand. We now report several groups of new inhibitors, one of which, fluoro‐substituted ITC‐12, displayed complete covalent modification of LasR, as well as effective QS inhibition in vitro and promising in vivo results. In addition to their potential clinical relevance, this series of synthetic QS modulators can be used as a tool to further unravel the complicated QS regulation in P. aeruginosa.