Referenzprozessabläufe für Telekommunikationsunternehmen

The telecommunication market is experiencing substantial changes. New business models, innovative services, and technologies require reengineering, transformation, and process standardization. Enterprise Architecture Frameworks support the transformation by specifying methods, procedures, and reference models. With the Enhanced Telecom Operation Map (eTOM), the TM Forum offers an international de facto reference process framework, based on specific features and requirements of the telecommunication industry. However, this reference framework only offers a hierarchical collection of processes on different levels of abstraction; a control view in terms of a sequential ordering of tasks and hence a real process flow as well as an end-to-end view on the customer are missing. In this paper, we extend the eTOM reference model by reference process flows, in which we abstract and generalize the knowledge about processes in telecommunication companies. With reference process flows, we aim to assist companies in achieving a structured and transparent re-structuring and re-design of their processes. We demonstrate the applicability and usefulness of our reference process flows in two case studies, and evaluate them by means of criteria for reference model evaluation. Our reference process flows have been accepted as a standard by the TM Forum and published as part of eTOM version 9. We further elaborate on those components of our approach which can be applied outside the telecommunication industry.     

Welfare issues of donkey (Equus asinus): a checklist based on the five freedoms

Studies on the welfare of donkey (Equus asinus) have developed slowly, because considered very rustic animals, reared prevalently under extensive production systems and widespread mainly in marginal areas. The diffusion of extensive breeding of this species has led to the belief that donkey did not need any welfare assessment. More recently, the scenario has changed, due to a gradual diffusion of intensive and semi-intensive production systems, especially in highly productive dairy breeds, to the growing concern of consumers about the life conditions of farmed animals, and to the issuing of a number of national and European rules / laws on the safety of animal products and well-being of farmed livestock. Relating with the importance of this species on food farming industry, the Author underlines the missing of specific recommendations concerning the welfare of farmed donkey. In absence of common criteria and guidelines, it is possible to make reference to the well-known “five freedoms”. This paper will review the main welfare issues of donkeys and the following aspects will be considered: nutrition, housing and management, clinical problems, behaviour problems.