How the Kano model contributes to Kansei engineering in services

Recent studies show that products and services hold great appeal if they are attractively designed to elicit emotional feelings from customers. Kansei engineering (KE) has good potential to provide a competitive advantage to those able to read and translate customer affect and emotion in actual product and services. This study introduces an integrative framework of the Kano model and KE, applied to services. The Kano model was used and inserted into KE to exhibit the relationship between service attribute performance and customer emotional response. Essentially, the Kano model categorises service attribute quality into three major groups (must-be [M], one-dimensional [O] and attractive [A]). The findings of a case study that involved 100 tourists who stayed in luxury 4- and 5-star hotels are presented. As a practical matter, this research provides insight on which service attributes deserve more attention with regard to their significant impact on customer emotional needs. STATEMENT OF RELEVANCE: Apart from cognitive evaluation, emotions and hedonism play a big role in service encounters. Through a focus on delighting qualities of service attributes, this research enables service providers and managers to establish the extent to which they prioritise their improvement efforts and to always satisfy their customer emotions beyond expectation.     

Two‐Level Grids for Ray Tracing on GPUs

We investigate the use of two‐level nested grids as acceleration structure for ray tracing of dynamic scenes. We propose a massively parallel, sort‐based construction algorithm and show that the two‐level grid is one of the structures that is fastest to construct on modern graphics processors. The structure handles non‐uniform primitive distributions more robustly than the uniform grid and its traversal performance is comparable to those of other high quality acceleration structures used for dynamic scenes. We propose a cost model to determine the grid resolution and improve SIMD utilization during ray‐triangle intersection by employing a hybrid packetization strategy. The build times and ray traversal acceleration provide overall rendering performance superior to previous approaches for real time rendering of animated scenes on GPUs.     

An algorithmic framework for network reconstruction

Models of biological systems and phenomena are of high scientific interest and practical relevance, but not always easy to obtain due to their inherent complexity. To gain the required insight, experimental data are provided and need to be interpreted in terms of models that explain the observed phenomena. In systems biology the framework of Petri nets is often used to describe models for the regulatory mechanisms of biological systems. The aim of this paper is to provide, based on results in Marwan et al. (2008) [1] and Durzinsky et al. (2008) [2], an algorithmic framework for the challenging task of generating all possible Petri nets fitting the given experimental data.     

A robotics wheelchair for crowded public environment

Describes the robotic wheelchair MAid (Mobility Aid for Elderly and Disabled People). MAid's task is to support and transport people with limited motion skills. It is based on a commercial wheelchair that has been equipped with an intelligent control and navigation system. Conversations with disabled and elderly people and with their physicians indicate that the automatic functions desired in a robotic wheelchair do not include following walls or passing doorways, but do include navigation in narrow, cluttered environments and through wide, crowded areas. MAid performs these functions     

Temporal Kohonen Map and the Recurrent Self-Organizing Map: Analytical and Experimental Comparison

This paper compares two Self-Organizing Map (SOM) based models for temporal sequence processing (TSP) both analytically and experimentally. These models, Temporal Kohonen Map (TKM) and Recurrent Self-Organizing Map (RSOM), incorporate leaky integrator memory to preserve the temporal context of the input signals. The learning and the convergence properties of the TKM and RSOM are studied and we show analytically that the RSOM is a significant improvement over the TKM, because the RSOM allows simple derivation of a consistent learning rule. The results of the analysis are demonstrated with experiments.     

Evolving Teams of Predictors with Linear Genetic Programming

This paper applies the evolution of GP teams to different classification and regression problems and compares different methods for combining the outputs of the team programs. These include hybrid approaches where (1) a neural network is used to optimize the weights of programs in a team for a common decision and (2) a realnumbered vector (the representation of evolution strategies) of weights is evolved with each term in parallel. The cooperative team approach results in an improved training and generalization performance compared to the standard GP method. The higher computational overhead of team evolution is counteracted by using a fast variant of linear GP.     

Symbolic Cache Analysis for Real-Time Systems

Caches impose a major problem for predicting execution times of real-time systems since the cache behavior depends on the history of previous memory references. Too pessimistic assumptions on cache hits can obtain worst-case execution time estimates that are prohibitive for real-time systems. This paper presents a novel approach for deriving a highly accurate analytical cache hit function for C-programs at compile-time based on the assumption that no external cache interference (e.g. process dispatching or DMA activity) occurs. First, a symbolic tracefile of an instrumented C-program is generated based on symbolic evaluation, which is a static technique to determine the dynamic behavior of programs. All memory references of a program are described by symbolic expressions and recurrences and stored in chronological order in the symbolic tracefile. Second, a cache hit function for several cache architectures is computed based on a cache evaluation technique. Our approach goes beyond previous work by precisely modelling program control flow and program unknowns, modelling large classes of cache architectures, and providing very accurate cache hit predictions. Examples for the SPARC architecture are used to illustrate the accuracy and effectiveness of our symbolic cache prediction.     

Interactive volume exploration for feature detection and quantification in industrial CT data

This paper presents a novel method for interactive exploration of industrial CT volumes such as cast metal parts, with the goal of interactively detecting, classifying, and quantifying features using a visualization-driven approach. The standard approach for defect detection builds on region growing, which requires manually tuning parameters such as target ranges for density and size, variance, as well as the specification of seed points. If the results are not satisfactory, region growing must be performed again with different parameters. In contrast, our method allows interactive exploration of the parameter space, completely separated from region growing in an unattended pre-processing stage. The pre-computed feature volume tracks a feature size curve for each voxel over time, which is identified with the main region growing parameter such as variance. A novel 3D transfer function domain over (density, feature size, time) allows for interactive exploration of feature classes. Features and feature size curves can also be explored individually, which helps with transfer function specification and allows coloring individual features and disabling features resulting from CT artifacts. Based on the classification obtained through exploration, the classified features can be quantified immediately.     

3D Video Billboard Clouds

3D video billboard clouds reconstruct and represent a dynamic three-dimensional scene using displacement-mapped billboards. They consist of geometric proxy planes augmented with detailed displacement maps and combine the generality of geometry-based 3D video with the regularization properties of image-based 3D video. 3D video billboards are an image-based representation placed in the disparity space of the acquisition cameras and thus provide a regular sampling of the scene with a uniform error model. We propose a general geometry filtering framework which generates time-coherent models and removes reconstruction and quantization noise as well as calibration errors. This replaces the complex and time-consuming sub-pixel matching process in stereo reconstruction with a bilateral filter. Rendering is performed using a GPU-accelerated algorithm which generates consistent view-dependent geometry and textures for each individual frame. In addition, we present a semi-automatic approach for modeling dynamic three-dimensional scenes with a set of multiple 3D video billboards clouds.