基于呼叫中心的客户关系管理系统服务流程优化研究

针对钢铁企业物流公司客户关系管理现状,及其客户服务请求处理流程中的不足,提出了基于呼叫中心的钢铁企业最优化客服请求处理流程及其技术实现,给出了平台功能设计,探讨了平台实现的关键技术。该系统充分满足客户满意度以及服务请求处理的及时性,快速性,确切性,可操作性等方面要求。     

横向联邦学习中PCA差分隐私数据发布算法

为了让不同组织在保护本地敏感数据和降维后发布数据隐私的前提下,联合使用PCA进行降维和数据发布,提出横向联邦PCA差分隐私数据发布算法。引入随机种子联合协商方案,在各站点之间以较少通信代价生成相同随机噪声矩阵。提出本地噪声均分方案,将均分噪声加在本地协方差矩阵上。一方面,保护本地数据隐私;另一方面,减少了噪声添加量,并且达到与中心化差分隐私PCA算法相同的噪声水平。理论分析表明,该算法满足差分隐私,保证了本地数据和发布数据的隐私性,较同类算法噪声添加量降低。实验从隐私性和可用性角度评估该算法,证明该算法与同类算法相比具有更高的可用性。     

基于组反馈融合机制的视频超分辨率模型

视频超分辨率（video super-resolution,VSR）的目的是利用多个相邻帧的信息来生成参考帧的高分辨率版本。现有的许多VSR工作都集中在如何有效地对齐相邻帧以更好地融合相邻帧信息,而很少在相邻帧信息融合这一重要步骤上进行研究。针对该问题,提出了基于组反馈融合机制的视频超分辩模型（GFFMVSR）。具体来说,在相邻帧对齐后,将对齐视频序列输入第一重时间注意力模块;然后,将序列分成几个小组,各小组依次通过组内融合模块实现初步融合。不同小组的融合结果经过第二重时间注意力模块;然后,各小组逐组输入反馈融合模块,利用反馈机制反馈融合不同组别的信息,最后将融合结果输出重建。经验证,该模型具有较强的信息融合能力,在客观评价指标和主观视觉效果上都优于现有的模型。     

Response of Hydrodynamics and Water-quality Conditions to Climate Change in a Shallow Lake

Lake water resources operation and water quality management come up with higher challenges due to climate change. The frequency and intensity of extreme hydrological events are increasing under global warming, which may directly lead to more uncertainty and complexity for hydrodynamic and water-quality conditions in large shallow lake. However, studies about effects of climate change on lake hydrodynamic and water-quality conditions are not enough. Thus, a coupled model is es-tablished to investigate the potential responses of lake water level, flow field and pollutant migra-tion to the changing climatic factors. The results imply that water flow capacity and self-purification in the Hongze Lake can be improved by west, northwest, north, south and southeast winds indi-cating wind filed change has a great effect on the hydrodynamic and water-quality conditions in large shallow lake. It is further observed that both hydrodynamics and water quality are more sensitive to rainfall change than to temperature change; compared to the effect from temperature and rainfall, the effect from wind field appear to be more pronounced. Moreover, the results verify the feasibility of coupling basin hydrological model with lake hydrodynamic and water quality model. To the best of knowledge, the coupled model should not be used until independent calibra-tions and verifications for hydrodynamics and water quality modeling, the hydrological model and the coupled model.

     

快速修复路面的混杂纤维再生混凝土基本力学性能研究

通过计算及试配得到快速修复路面的水泥混凝土配合比,在此基础上配制了不掺加纤维的普通再生混凝土和混掺体积分数为0.15％玄武岩纤维与0.11％聚丙烯腈纤维的再生混凝土,再生骨料取代率及混杂纤维对路面再生混凝土基本力学性能的影响进行实验研究.结果表明:混凝土的各项力学性能基本上随再生骨料取代率的提高而降低;玄武岩与聚丙烯腈混杂纤维可以有效增加再生混凝土的劈裂抗拉强度和抗折强度.     

Potential applications of three-way multidimensional scaling and related techniques to integrate knowledge from multiple experts

Theknowledge transfer problem in artificial intelligence consists of finding effective ways to elicit information from a human expert and represent it in a form suitable for use by an expert system. One approach to formalizing and guiding this knowledge transfer process for certain types of expert systems is to use psychometric scaling methods to analyze data on how the human expert compares or groups solutions. For example, Butler and Corter [1] obtained judgments of thesubstitutability of solutions from an expert, then analyzed the resulting data via techniques for fitting trees and extended trees [2]. The expert's interpretation of certain aspects of the solutions were directly encoded as production rules, allowing rapid prototyping. In this paper we consider the problem of combining information from multiple experts. We propose the use of three-way or individual differences multidimensional scaling, tree-fitting, and unfolding models to analyze two types of data obtainable from the multiple experts: judgments of the substitutability of pairs of solutions, and judgments of the appropriateness of specific solutions to specific problems. An application is described in which substitutability data were obtained from three experts and analyzed using the SINDSCAL program [3] for three-way multidimensional scaling [4].     

Synthesis and material and electronic properties of conjugated polymers

Conjugated polymers such as polyacetylene are semiconductors, and can be chemically doped to give very high values of conductivity (up to 150 000 S cm^–1). The semiconducting properties are due to delocalization of the electron system formed along the polymer chain, and this general class of materials shows many desirable semiconductor properties for electrical and optical applications. There are considerable challenges to find synthetic routes to allow processing of the polymer to the forms required for applications, and many of the recent important advances in the field are due to improvements in this area.     

电位滴定法研究~(99)Tc-HMDP和~(99)Tc-HEDP中Tc的氧化态

~(99)Tc-HMDP和~(99)Tc-HEDP溶液是在相应的螫合剂存在下,用过量SnCl_2还原~(99)TcO_4-制得。用标准I_2液对SnCl_2进行了剩余量电位滴定,确定了在pH～3的介质中,~(99)Tc-HMDP和~(99)Tc-HE-DP中~(99)Tc的氧化态均为+4。全部实验在N_2气流中进行。~(99)Tc-HMDP和~(99)Tc-HEDP的紫外光谱表明:在用I_2滴定的过程中,~(99)Tc只处于一种氧化态+4;将它们放置在空气中,一小时后仍较稳定。     

肠道杆菌的扫描电镜观察

我们用扫描电镜观察肠道杆菌种(Enterobacteriaceae)中的四种细菌,大肠埃希氏杆菌(Escherichiacoli),普通变形杆菌(Proteus vulgaris),伤寒沙门氏菌(Salmonella typhi)和福氏志贺氏菌(Shigella Flexneri)。未处理的菌落标本,菌落表面都可形成一层厚薄不同的表膜(Surface film)。四种细菌菌落的表膜,形状不一,千姿百态。适当处理后的菌落标本,则可显示菌体的本来面目。四种细菌菌体在菌落表面的分布和排列,也是各不相同,千差万别。本文根据扫描电镜的观察,对四种不同菌落进行了讨论。     

Isothermal transformation and decomposition ofβ 1 phase in a CuZnAl alloy

In the present paper, the crystallography of isothermal transformation and decomposition ofβ, phase have been studied by means of transmission electron microscopy and diffraction in the CuZnAl shape memory alloy. It has been proved that the bainite formed inβ ₁, matrix when the samples were transformed isothermally at moderate temperature. The crystallography of the isothermal bainitic transformation is identical to that of martensite in the same system. When the specimens were aged at moderate temperatures for longer time, the bainite and matrix decomposed to equilibrium phases. The decomposition process can be summarized as follows: $$\begin{gathered} bainite (9R) \to 9R + \alpha \left( {fcc} \right) \to \alpha + \beta \left( {bcc} \right) \hfill \\ matrix (B2) \to 2H + B2 \to \beta \left( {bcc} \right) \hfill \\ \end{gathered} $$ There are definite orientation relationships among these phases during the decomposition process and they are shown below: $$\begin{gathered} \left( {111} \right)_\alpha \parallel \left( {001} \right)_B ,\left[ {0\bar 11} \right]_\alpha \parallel \left[ {\bar 110} \right]_B \hfill \\ \left( {111} \right)_\alpha 5^ \circ away from \left( {110} \right)_\beta ,\left[ {0\bar 11} \right]_\alpha \parallel \left[ {1\bar 1\bar 1} \right]_\beta \hfill \\ \left( {110} \right)_M \parallel \left( {001} \right)_{2H} ,\left[ {001} \right]_M \parallel \left[ {010} \right]_{2H} \hfill \\ \end{gathered} $$ Thus, the crystallography of isothermal transformation and decomposition ofβ ₁ phase and the sequence of transitions have been revealed.