An investigation of the effect of online consumer trust on expectation, satisfaction, and post-expectation

This study proposes a framework regarding the relationship between consumer trust, satisfaction, expectation, and post-expectation in the context of electronic commerce. In particular, the framework draws together from three theories: social exchange theory, expectation-confirmation theory, and post-acceptance model of IS continuance. Following the longitudinal pre-purchase and post-purchase stages, this study provides a theoretical framework combining trust, expectation, satisfaction, and post-expectation (i.e., perceived usefulness) and tests the proposed model empirically using Internet consumer behavior data collected via two rounds of Web surveys. The empirical findings suggest that both consumer’s trust and expectation have positive influences on consumer’s satisfaction; a significant and positive relationship is detected between consumer’s trust and expectation; customer’s satisfaction and perceived usefulness as post-expectation belief are important predictors of repurchase intention. In consequence, the study provides a framework explaining the subsequent relationships of trust, expectation, confirmation, satisfaction, post-expectation, and repurchase intention (i.e., consumer trust → expectation → confirmation → satisfaction → post-expectation → repurchase intention) across pre-purchase and post-purchase stages. Theoretical and practical implications are discussed.     

具有时变状态滞后2-D离散系统的稳定与镇定(英文)

针对一类由局部状态空间(LSS)Fornasini-Marchesini(FM)第二模型描述的,具有时变状态滞后的2-D离散系统,其中时变滞后项的上、下界均为正实数,研究了其稳定性和控制综合问题。首先,利用Lyapunov-Krasovski泛函方法,提出了系统的稳定性准则。再根据这一准则,分别设计状态反馈和动态输出反馈控制器保证系统的稳定性。状态反馈控制律和输出反馈矩阵可由线性矩阵不等式(LMI)求得。最后,通过数值算例说明所得结果的有效性。     

Customer knowledge discovery from online reviews

The explosive growth of Chinese electronic market has made it possible for companies to better understand consumers?? opinion towards their products in a timely fashion through their online reviews. This study proposes a framework for extracting knowledge from online reviews through text mining and econometric analysis. Specifically, we extract product features, detect topics, and identify determinants of customer satisfaction. An experiment on the online reviews from a Chinese leading B2C (Business-to-Customer) website demonstrated the feasibility of the proposed method. We also present some findings about the characteristics of Chinese reviewers.     

From ethnographic record to system design

This paper explores the issues involved in moving from ethnographic explorations of work in context to a practical contribution to system design. It does so using the example of an interdisciplinary research project involving sociologists and computer scientists in the domain of air traffic control systems. It forms a pair with another paper (Sommerville et al., 1992) exploring these questions from the perspective of our computer science partners. We characterise ethnography as a research method, and consider the differences between undertaking it for strictly sociological or anthropological purposes by contrast with interdisciplinary and design purposes. We summarise some of our results in ethnographic explications of the work of air traffic controllers, and the sociality which it manifests. We describe the dialogues involved in rendering these observations informative for systems design, and the mutual translations implied in attempting to reconcile sociological with software engineering questions about supporting the work. We conclude by specifying some features of cooperative work which an engineering approach is in danger of overlooking; the ways, and limits, in which ethnographers can form a bridge between users and designers; and some of the conflicts of interest entrained in generating technical change.The research is funded by the UK MRC/SERC/ESRC Cognitive Science/HCI Initiative with the title Social Analysis of Control Systems for HCI Design, grant number SPG 8931598. The computer science partners are Professor Ian Sommerville, Dr Tom Rodden, Dr Pete Sawyer and Mr Richard Bentley. Thanks are due to Val King, Kjeldt Schmidt, Ian Sommerville and Tom Rodden for very helpful comments on earlier drafts of this paper.     

电站锅炉过热器的集总参数动态建模与仿真

研究锅炉过热器优化控制问题,针对传统过热器模型无法对大扰动工况进行高精度仿真的问题,给出了一个电站锅炉过热器的集总参数动态模型。模型描述了过热器压力-流量及焓-温通道的动态过程,并且充分考虑了两个通道间的耦合效应;在焓-温通道建模时,采用了多段集总参数建模的方法,从而更好地反映了过热器温度的分布参数特性。以某600MW控制循环锅炉末级过热器为对象,对减温水流量、过热器入口蒸汽焓值和吸热量扰动下该模型的动态响应进行了仿真。仿真结果表明,模型动态响应合理、精度较高,可以满足控制系统优化性能的要求。     

Multi-Omics Revealed Molecular Mechanisms Underlying Guard Cell Systemic Acquired Resistance

Systemic Acquired Resistance (SAR) improves immunity of plant systemic tissue after local exposure to a pathogen. Guard cells that form stomatal pores on leaf surfaces recognize bacterial pathogens via pattern recognition receptors, such as Flagellin Sensitive 2 (FLS2). However, how SAR affects stomatal immunity is not known. In this study, we aim to reveal molecular mechanisms underlying the guard cell response to SAR using multi-omics of proteins, metabolites and lipids. Arabidopsis plants previously exposed to pathogenic bacteria Pseudomonas syringae pv. tomato DC3000 (Pst) exhibit an altered stomatal response compared to control plants when they are later exposed to the bacteria. Reduced stomatal apertures of SAR primed plants lead to decreased number of bacteria in leaves. Multi-omics has revealed molecular components of SAR response specific to guard cells functions, including potential roles of reactive oxygen species (ROS) and fatty acid signaling. Our results show an increase in palmitic acid and its derivative in the primed guard cells. Palmitic acid may play a role as an activator of FLS2, which initiates stomatal immune response. Improved understanding of how SAR signals affect stomatal immunity can aid biotechnology and marker-based breeding of crops for enhanced disease resistance.     

基于48 V弱混重型汽车技术发展现状与应用

应对当前全球环境恶化,分析国家对节能减排及碳排放政策的导向.综合分析了当前作为48 V重型汽车的弱混动力系统和控制策略,介绍了混合动力系统的高效混动机理,包括车辆高效混动机理分析、48 V电源能量管理策略;阐述了当今主机厂对该弱混系统的应用与趋势;最后从国家节能减排总体规划角度进行总结,提出展望.     

氘/钯气-固系统中过热现象的量热研究(三)

在凝聚态核科学低能核反应的研究领域中,通常使用等温量热法来计算系统中产生的过热功率.由于反应室结构以及在标定实验和触发实验中使用的气体的导热系数的不同,反应室内会产生不同的温度梯度和温度分布.另外,气体压力的变化也会改变反应室内热传递方式,进而进一步影响反应室内的温度梯度和温度分布,这些原因导致利用等温量热法计算的过热功率存在较大的测量误差,这类误差在很多的过热测量中被误认为是系统产生的过热功率.     

氘/钯气-固系统中过热现象的量热研究(二)

若处于量热计中的反应室所产生的热量未能被完全测量,则会在用氮气作为标定气体,测量氢(氘)气与材料之间的反应热时,就会因标定和触发实验中所使用气体的导热系数的差异,测量到错误的过剩热功率.随着输入功率的增加,这种"过热"功率也会随之增大.通过使用稳定的热流式(塞贝克)量热计来讨论这种测量误差,并提出了减少误差的方法.同时对Rossi专利内容的真实性提出了质疑.     

一种新的基于梯度方向直方图的图像配准方法*

构建了一种新的局部梯度方向直方图,同时定义了特征点的主方向,从而提出了一种具有旋转不变性的图像配准算法.首先采用高斯加权求模技术对特征点邻域内的像素的梯度作直方图统计,确定出具有旋转不变性和抗噪性的特征点主方向;然后用主方向作角度直方图统计,确定待配准图像之间的旋转角度.根据得到的特征点信息及旋转角度定义了特征点对互信息匹配准则,这样使得新配准算法对于图像间旋转角度的范围没有限制,获得了良好的配准效果.