Monitoring and improving Greek banking services using Bayesian Networks: An analysis of mystery shopping data

Mystery shopping is a well known marketing technique used by companies and marketing analysts to measure quality of service, and gather information about products and services. In this article, we analyse data from mystery shopping surveys via Bayesian Networks in order to examine and evaluate the quality of service offered by the loan departments of Greek Banks. We use mystery shopping visits to collect information about loan products and services and, by this way, evaluate the customer satisfaction and plan improvement strategies that will assist banks to reach their internal standards. Bayesian Networks not only provide a pictorial representation of the dependence structure between the characteristics of interest but also allow to evaluate, interpret and understand the effects of possible improvement strategies.     

Nearest neighbor estimate of conditional mutual information in feature selection

Mutual information (MI) is used in feature selection to evaluate two key-properties of optimal features, the relevance of a feature to the class variable and the redundancy of similar features. Conditional mutual information (CMI), i.e., MI of the candidate feature to the class variable conditioning on the features already selected, is a natural extension of MI but not so far applied due to estimation complications for high dimensional distributions. We propose the nearest neighbor estimate of CMI, appropriate for high-dimensional variables, and build an iterative scheme for sequential feature selection with a termination criterion, called CMINN. We show that CMINN is equivalent to feature selection MI filters, such as mRMR and MaxiMin, in the presence of solely single feature effects, and more appropriate for combined feature effects. We compare CMINN to mRMR and MaxiMin on simulated datasets involving combined effects and confirm the superiority of CMINN in selecting the correct features (indicated also by the termination criterion) and giving best classification accuracy. The application to ten benchmark databases shows that CMINN obtains the same or higher classification accuracy compared to mRMR and MaxiMin at a smaller cardinality of the selected feature subset.     

Estimating the development cost of custom software

In this paper an approach for the estimation of software development costs is presented. The method is based on the characterization of the software to be developed in terms of project and environment attributes and comparison with some similar completed project(s) recovered from a historical database. A case study is also presented, focusing on the calibration and application of the method on 59 information systems implementing supply chain functions in industry. Various strategies are explored, the best of which predicted effort quite effectively, with a mean estimation error of 24% with respect to the actual effort.     

A review of current research in manufacturing shop design integration

The importance of the manufacturing shop design in the successful operation of a production system is well documented and, as a result, significant work has been devoted to this area. Due to the inherent complexity of the global shop design problem, much research has focused on individual sub-problems, including the layout of manufacturing resources, the design of the shop aisle network, and the selection of the material handling equipment, rather than addressing the integrated problem directly. This paper reviews literature contributions to shop design integration, as well as partial integration schemes such as the design for operation and control of material handling systems. Furthermore, it examines the ability of models and solution approaches for individual sub-problems of shop design to support integration schemes.     

Finite Element Modelling of TRIP Steels

A constitutive model that describes the mechanical behaviour of steels exhibiting “Transformation Induced Plasticity” (TRIP) during martensitic transformation is presented. Multiphase TRIP steels are considered as composite materials with a ferritic matrix containing bainite and retained austenite, which gradually transforms into martensite. The effective properties and overall behaviour of TRIP steels are determined by using homogenization techniques for non‐linear composites. The developed constitutive model considers the different hardening behaviour of the individual phases and estimates the apportionment of plastic strain and stress between the individual phases of the composite. A methodology for the numerical integration of the resulting elastoplastic constitutive equations in the context of the finite element method is developed and the constitutive model is implemented in a general‐purpose finite element program. The prediction of the model in uniaxial tension agrees well with the experimental data. The problem of necking of a bar in uniaxial tension is studied in detail.     

Dose-Dependent Cytotoxicity of Polypropylene Microplastics (PP-MPs) in Two Freshwater Fishes

The massive accumulation of plastics over the decades in the aquatic environment has led to the dispersion of plastic components in aquatic ecosystems, invading the food webs. Plastics fragmented into microplastics can be bioaccumulated by fishes via different exposure routes, causing several adverse effects. In the present study, the dose-dependent cytotoxicity of 8–10 μm polypropylene microplastics (PP-MPs), at concentrations of 1 mg/g (low dose) and 10 mg/g dry food (high dose), was evaluated in the liver and gill tissues of two fish species, the zebrafish (Danio rerio) and the freshwater perch (Perca fluviatilis). According to our results, the inclusion of PP-MPs in the feed of D. rerio and P. fluviatilis hampered the cellular function of the gills and hepatic cells by lipid peroxidation, DNA damage, protein ubiquitination, apoptosis, autophagy, and changes in metabolite concentration, providing evidence that the toxicity of PP-MPs is dose dependent. With regard to the individual assays tested in the present study, the biggest impact was observed in DNA damage, which exhibited a maximum increase of 18.34-fold in the liver of D. rerio. The sensitivity of the two fish species studied differed, while no clear tissue specificity in both fish species was observed. The metabolome of both tissues was altered in both treatments, while tryptophan and nicotinic acid exhibited the greatest decrease among all metabolites in all treatments in comparison to the control. The battery of biomarkers used in the present study as well as metabolomic changes could be suggested as early-warning signals for the assessment of the aquatic environment quality against MPs. In addition, our results contribute to the elucidation of the mechanism induced by nanomaterials on tissues of aquatic organisms, since comprehending the magnitude of their impact on aquatic ecosystems is of great importance.     

Efficient Boustrophedon Multi-Robot Coverage: an algorithmic approach

This paper presents algorithmic solutions for the complete coverage path planning problem using a team of mobile robots. Multiple robots decrease the time to complete the coverage, but maximal efficiency is only achieved if the number of regions covered multiple times is minimized. A set of multi-robot coverage algorithms is presented that minimize repeat coverage. The algorithms use the same planar cell-based decomposition as the Boustrophedon single robot coverage algorithm, but provide extensions to handle how robots cover a single cell, and how robots are allocated among cells. Specifically, for the coverage task our choice of multi-robot policy strongly depends on the type of communication that exists between the robots. When the robots operate under the line-of-sight communication restriction, keeping them as a team helps to minimize repeat coverage. When communication between the robots is available without any restrictions, the robots are initially distributed through space, and each one is allocated a virtually-bounded area to cover. A greedy auction mechanism is used for task/cell allocation among the robots. Experimental results from different simulated and real environments that illustrate our approach for different communication conditions are presented.     

采用水基前驱溶液喷墨印刷制备光催化活性TiO2薄膜

摘译 近年来,作为一种高能量带隙半导体,二氧化钛(TiO2)由于在紫外光照射下具有良好的光催化活性,已引起科研人员的广泛关注.由于TiO2无色透明,具有广泛的应用前景,如薄的TiO2涂层可用于创建自清洁、防雾、超亲水表面.同时,也能用于太阳能电池等光电子行业. 化学溶液沉积法因具有相对简单的大面积生产工艺,且较低的制膜成本和高可用性,成为TiO2薄膜制备常用的方法之一.针对另一种TiO2制备方法,即溶胶凝胶法,大量研究文献主要关注乙醇的水解控制.然而,工业需求鼓励开发水基前驱设计.其难度在于钛醇盐与水的高反应性.在有机介质中,加入少量的水往往导致水解.因此,需要采用络合剂作为稳定剂,阻止纯水中的水解反应和避免由此产生的产物沉淀.     

Consumers' beliefs, attitudes and intentions towards genetically modified foods, based on the 'perceived safety vs. benefits' perspective

It has been repeatedly claimed that the application of genetic engineering in the field of agricultural and food production is both beneficial and advantageous. However, biotechnology is developing in an environment where public concerns about food safety and environmental protection are steadily increasing. The present study aims at gaining an insight into Greek consumers’ beliefs, attitudes and intentions towards genetically modified (GM) food products. The objectives of this study are summarized as follows (i) to provide evidence that consumer beliefs are built around the ‘safety‐benefits’ axis, and (ii) to segment the Greek market in terms of consumer beliefs about GM food products and identify a number of clusters with clear‐cut behavioural profiles. Although the overall attitude of Greek consumers towards GM food is negative, the research very interestingly concludes that there exists a market segment of substantial size, whose beliefs about GM food appears to be positive. This finding suggests that there is not a ‘consensus’ regarding the rejection of GM foods in the Greek market as one might have expected thus ‘encouraging’ the implementation of adequate marketing strategies to target this segment of ‘early adopters’ in the first place.