Measuring critical success factors of TQM implementation successfully – a systematic literature review

In times of globalisation and international trade, the concept of total quality management (TQM) as a strategy to enhance organisational performance is growing in importance. To exploit the benefits provided by TQM, organisations must manage the complex implementation process successfully. Therefore, organisations need to measure critical success factors (CSFs) when introducing TQM. However, previous research has developed a plethora of measurement instruments and researchers do not agree on certain factors or on one single measurement instrument. A systematic literature review is conducted to structure and clarify the scattered research field. The analysis of 145 studies reveals that CSFs can be classified into 11 distinct dimensions. The article proposes a three-level framework and a holistic set of measurement instruments to help researchers and managers measure each critical dimension in a timely and comprehensive manner. A focus group consisting of six quality managers validated these results. The study concludes with further findings and future research. Deficiencies of current measurements are presented and the article discusses the finding that human related factors are regarded as highly relevant but have remained low on many researchers’ and practitioners’ agendas. Hence, this article is a major contribution to structure the complex research field of measuring CSFs of TQM implementation.     

Deeper Insight into Structures of Modified AEROSIL Particles Synthesized via Conventional Heating and Microwave Heating

The contribution deals with the comparison of microwave heating and conventional oil bath heating. Silicon dioxide nanoparticles were grafted with MPTMS under acid conditions. Those particles contain a polysiloxane shell with physically adsorbed and chemically bound fractions which can be separated by Soxhlet extraction. The resulting fractions were analyzed with TGA and MALDI‐TOF MS; one to determine the amount of physically adsorbed and chemically bound fractions and the other to get deeper insight into the polysiloxane structures. Furthermore, it was our aim to clarify which fraction can be visualized using MALDI‐TOF MS. Our results show that the ratio of chemically bound MPTMS is higher when using microwave heating, but the same structures in the physically adsorbed fraction were built in both cases.

     

Enantioselective interactions at the solid-liquid interface of an HPLC column under working conditions

A technique is presented which allows studying the enantioselective interactions occurring at the solid-liquid interface of a chiral stationary phase (CSP) and a racemate relevant to high performance liquid chromatography (HPLC). A conventional chiral column (Chiralpak AS) was mounted on an attenuated total reflection-infrared (ATR-IR) cell mimicking an HPLC setup equipped with an ATR-IR detector. Racemic pantolactone (PL) was used as the selectand. This setup in combination with modulation excitation spectroscopy (MES) allows for the identification of inter- and intramolecular hydrogen bonds being crucial for enantioseparation under HPLC operation conditions. The method is based on a two step strategy. In a first step, the enantiomers are separated by the chiral column similar to a standard HPLC experiment and upon adsorption on the identical CSP deposited on the internal reflection element (IRE), they are detected by ATR-IR spectroscopy. This experiment provides a retention time for each enantiomer. From the difference in retention, a suitable frequency is calculated which is used in a second experiment where the racemate concentration is varied alternately (modulation) in a way that the pulses of ( R)-PL and ( S)-PL exhibit a phase lag of 90 degrees after elution through the column. This procedure allows one to gain separate information of the enantioselective selectand-CSP interaction after performing a demodulation similar to a phase sensitive detection (PSD). A further benefit of this method is the strong enhancement of the signal-to-noise ratio. The effectiveness of the method is demonstrated by investigating the observed faster decrease in retention time of the later-eluted ( R)-PL, as compared to ( S)-PL, when separating at higher temperatures (from 12 to 36 degrees C). The origin is attributed to a weakening of a specific hydrogen bond between the C=O of ( R)-PL and the N-H of the CSP.     

On some new bibliometric applications of statistics related to the h-index

In this paper some new fields of application of Hirsch-related statistics are presented. Furthermore, so far unrevealed properties of the h-index are analysed in the context of rank-frequency and extreme-value statistics.     

A hybrid mapping of information science

Previous studies have shown that hybrid clustering methods that incorporate textual content and bibliometric information can outperform clustering methods that use only one of these components. In this paper we apply a hybrid clustering method based on Fisher’s inverse chisquare to integrate full-text with citations and to provide a mapping of the field of information science. We quantitatively and qualitatively asses the added value of such an integrated analysis and we investigate whether the clustering outcome is a better representation of the field by comparing with a text-only clustering and with another hybrid method based on linear combination of distance matrices. Our data set consists of almost 1000 articles and notes published in the period 2002–2004 in 5 representative journals. The optimal number of clusters for the field is 5, determined by using a combination of distance-based and stability-based methods. Term networks present the cognitive structure of the field and are complemented by the most representative publications. Three large traditional sub-disciplines, particularly, information retrieval, bibliometrics/scientometrics, and more social aspects, and two smaller clusters about patent analysis and webometrics, can be distinguished.     

Use of modified activated carbon for the oxidation of aqueous sulfide

The oxidation of aqueous sulfide promoted by activated carbon (AC) was investigated. Raman, infrared, X-ray diffraction, ultraviolet–visible spectroscopy and electron paramagnetic resonance analyses show that AC oxidizes aqueous sulfide to form a complex mixture of polysulfides and sulfur oxide species. This oxidation is strongly promoted by the presence of oxygen surface groups introduced by oxidation of the AC as shown by kinetic measurements. These results are discussed in terms of the similarities the AC have with enzymatic systems, i.e. redox surface groups (e.g. quinone) combined with an efficient electron conduction system.     

Reduced progesterone concentration during growth of the first follicular wave affects embryo quality but has no effect on embryo survival post transfer in lactating dairy cows

Fertility of lactating dairy cows is associated with reduced progesterone (P(4)) concentration compared with nonlactating animals. The objective of the current study was to determine whether P(4) during growth of the first follicular wave (FFW) affects embryo quality. Lactating Holstein cows at 33±3 days post partum were allocated to one of three treatments. Cows in the FFW and FFW with P(4) (FFWP) treatments started the superstimulation protocol on day 1 of the estrous cycle and second follicular wave (SFW) cows started the superstimulation protocol on estrous cycle day 7. Cows were superstimulated with 400 mg of NIH-FSH-P1 (FSH) given twice daily for 5 days, two prostaglandin F(2α) (PGF(2α)) injections given with the ninth and tenth injections of FSH, GNRH given 48 h after the first PGF(2α) injection, and timed insemination 12 and 24 h after the GNRH injection. Cows in the FFWP treatment received two intravaginal P(4) inserts during the superstimulation. Embryos were recovered 6.5 days after artificial insemination and excellent/good and fair embryos were frozen and transferred. Blood was sampled daily from estrous cycle day 0 until insemination from donor cows. During the superstimulation protocol, P(4) was (P<0.01) greatest for SFW cows followed by FFWP and FFW cows respectively. The percentage of embryos-oocytes from SFW and FFWP cows classified as excellent/good and fair embryos was (P=0.02) greater than those of FFW cows. Pregnancy per embryo transfer was not (P≥0.73) affected by embryo donor treatment. Reduced embryo quality of cows induced to ovulate the follicles from the first follicular wave is a consequence of reduced P(4) during follicle growth.     

Modeling the Soluble Solids and Storage Temperature Effects on <Emphasis Type="Italic">Byssochlamys fulva</Emphasis> Growth in Apple Juices

Byssochlamys fulva is an ascospore producer fungus known to be heat resistant and commonly found in fruit juices. This work aims at studying the influence of soluble solid content and storage temperature on the growth of B. fulva in apple juices. Agar-added apple juices, adjusted to different levels of soluble solids (12, 20, 25, 35, 45, 55, 70 °Bx) were artificially inoculated with B. fulva spores and incubated at different temperatures (10, 15, 20, 25, 30 °C). Microorganisms’ growth was assessed every day for a total of 3 months. A Gompertz-based model was used in experimental data fit for each soluble solid and temperature condition applied. Kinetic parameters were estimated by nonlinear regression procedures. The soluble solids and temperature effects were thereafter included in the primary Gompertz-based model. The predictive ability of this expression in terms of B. fulva growth was successfully proven for the range of conditions tested.     

Phase‐dependent binary interaction parameters in industrial low‐density polyethylene separators

In the production process of low‐density polyethylene (LDPE), an important step is the flash separation of monomers and other small molecules from the polymer produced. The process is carried out adiabatically in two stages. To improve the performance of thermodynamic models, it is very important to analyze the use of model binary interaction parameters (BIP) dependent on the phase characteristics for each phase (phase‐dependent BIP). In this work the PC‐SAFT (perturbed‐chain statistical associating fluid theory) equation of state (EOS) is applied to the flash simulation of LDPE industrial separators using eight different resins. The main numerical aspects are examined with emphasis on the optimization strategy for the EOS BIP that explicitly characterizes each phase involved separately. The results demonstrate good predictive behavior. As a result of improved and more consistent modeling, a new strategy for optimized operation can be envisaged for the sequence of separators. © 2013 Wiley Periodicals, Inc. J. Appl. Polym. Sci. 130: 2106–2117, 2013