Intelligent process analytics for CRM

Many organisations use decision models in their processes such as tables or trees to provide decision support to their operational divisions. For example, in fault management, customer contact centre operators usually use a decision model in the form of prescribed interviews. Based on the answers given by customers, the operator navigates through the decision model to reach an assessment of the problem. In order to achieve customer satisfaction and operational excellence, it is very important to constantly monitor the performance of a decision model not only on an overall level, but also on the level of individual decisions. In this paper we present a configurable business process analytics tool, known as the intelligent Universal Service Management System, that constantly monitors decision data and is capable of optimising the decisions based on high-level business objectives. We explain the various features of the software and show how it can be used to optimise decision processes. We also show how we can easily provide a customised version to monitor the performance of provision processes.     

High-performance MIM capacitor using ALD high-k HfO/sub 2/-Al/sub 2/O/sub 3/ laminate dielectrics

For the first time, we successfully fabricated and demonstrated high performance metal-insulator-metal (MIM) capacitors with HfO/sub 2/-Al/sub 2/O/sub 3/ laminate dielectric using atomic layer deposition (ALD) technique. Our data indicates that the laminate MIM capacitor can provide high capacitance density of 12.8 fF//spl mu/m/sup 2/ from 10 kHz up to 20 GHz, very low leakage current of 3.2 /spl times/ 10/sup -8/ A/cm/sup 2/ at 3.3 V, small linear voltage coefficient of capacitance of 240 ppm/V together with quadratic one of 1830 ppm/V/sup 2/, temperature coefficient of capacitance of 182 ppm//spl deg/C, and high breakdown field of /spl sim/6 MV/cm as well as promising reliability. As a result, the HfO/sub 2/-Al/sub 2/O/sub 3/ laminate is a very promising candidate for next generation MIM capacitor for radio frequency and mixed signal integrated circuit applications.     

A new method to suppress harmonics using /spl lambda//4 bias line combined by defected ground structure in power amplifiers

A new /spl lambda//4 bias line combined by a dumb-bell shaped defected ground structure (DGS) is proposed to suppress harmonics in power amplifiers. The proposed DGS bias line maintains the required high impedance even after DGS is inserted, while the width and length of the /spl lambda//4 bias line are broader and shorter than those of conventional bias lines. When the DGS bias line is used in power amplifiers, the third harmonic components as well as the second harmonic are reduced, because of the increased slow-wave effect over wide harmonic band. It is shown that the reduction of the third harmonic component, the improvement of 1 dB compression point, and power added efficiency are 26.5 dB, 0.45 dB, and 9.1%, respectively.     

Position-sensitive superheated-liquid-droplet neutron dosimeter

The one-dimensional (1D) position-sensitive superheated-liquid-droplet dosimeter (SLDD) has been fabricated and tested in the laboratory. The 1D SLDD is fabricated from a 9.525-mm OD, 6.35-mm ID, 20-cm long, Plexiglas-walled tube filled with a mixture of superheated-liquid Freon droplets and host medium glycerol. Washer-shaped piezoelectric acoustic transducers are positioned at both ends of the tube; they determine the number and positions of the acoustic events when the superheated-liquid droplets evaporate upon neutron irradiation. The SLDD is irradiated with the ¹³⁷Cs and ⁶⁰Co γ-sources, as well as ²⁵²Cf neutron source to test for its radiation response and spatial resolution. The SLDD based on the Freon-134a superheated-liquid droplets operating at 20°C and 1 atm is found to be ideal for measuring absorbed neutron dose. This study also proves that the positions of the radiation-induced nucleation acoustic events can be linearly determined from the differences in the transmission times received by the acoustic transducers on the 1D SLDD. The spatial resolution of the neutron depth-dose is 1 mm due the finite response time (1 μs) of the piezoelectric acoustic transducers.     

C-t analysis of MOS capacitors under constant current stress

The effect of high oxide field stress is studied using capacitance-time (C-t) measurements of MOS capacitors. The stress results in parallel shifts of the C-t curve along the time axis. The flatband voltage shift ΔV_FB obtained from the initial deep depletion capacitance C(t=0⁺) follows the same trend as that from the high-frequency C-V characteristics. However, the discrepancy between the two flatband voltages becomes larger as the stress increases due to the effect of interface charges on C-t characteristics. The flatband voltage difference is converted to interface trap density, showing a steady increase of interface trap density with stress, similar to that from low-frequency C-V measurements     

Vibration of doubly-curved shallow shells

Summary This paper presents the free vibration of thin doubly-curved shallow shells of rectangular planform. The study covers wide combinations of free, simply supported and clamped boundary conditions. Both positive and negative Gaussian curvatures (spherical and hyperbolic paraboloidal shells resepectively) are considered. Thepb-2 Ritz energy based approach, along with the in-plane and transverse deflections assumed in the form of a product of mathematically complete two-dimensional orthogonal polynomials and a basic function, is employed to model the vibratory characteristic of these shells. Numerical results have been established through convergence study and comparison with published data from the open literature. Extensive sets of new results for various ranges of aspect ratio, curvature ratio andx- andy-shallowness ratios have been presented for future reference.     

A single-chip storage LSI for home networks

Network direct attached storage (NDAS) is a network storage architecture that allows direct attachment of existing ATA/ATAPI devices to Ethernet without a separate server. Unlike other architectures such as NAS, SAN, and USB mass storage, no server computer intervenes between the storage and the client hosts. We describe an NDAS disk controller (NDC) amenable to low-cost single-chip implementation that processes a simplified L3/L4 protocol and converts commands between ATA/ATAPI and Ethernet, while the remaining complex tasks are performed by remote hosts. Unlike NAS architectures that use TCP/IP, NDAS uses a TCP-like lean protocol that lends itself well to high-performance hardware realization. Thanks to the simple NDAS architecture and protocol, an NDC implemented on a single 4 mm /spl times/ 4 mm chip in 0.18 /spl mu/m CMOS technology achieves a maximum throughput of 55 Mbytes/s on gigabit Ethernet, which is comparable to that of a high-performance disk locally attached to a host computer.     

The treatment of waste-air containing mixed solvent using a biofilter 2. Treatment of waste-air containing ethanol and toluene in a biofilter

An experiment for five stages of a biofilter-run was performed to investigate the effect of hydrophilic ethanol and hydrophobic toluene on the biodegradation of hydrophobic toluene and hydrophilic ethanol, respectively, when waste-air containing toluene and ethanol was treated by a biofilter. Removal efficiencies of toluene and ethanol began to decrease when inlet load surpassed 90 g/m³/h and 100 g/m³/h consistent with maximum elimination capacities of toluene and ethanol, respectively. At the end of the biofilter-run, removal efficiencies for toluene and ethanol were decreased and maintained at 65% and 40%, respectively. The concentration of toluene at 1st sampling port was raised by factor of two in the 3rd stage of the biofilter run when the inlet load of ethanol co-feed was increased by 1.5 times, while the process conditions of toluene were maintained the same as those of the 2nd stage of biofilter-run. According to the result of Mohseni and Allen, it may be interpreted that removal efficiency of hydrophobic toluene was affected by the presence of hydrophilic ethanol when high load of hydrophobic toluene was applied like that of the 1st sampling port of the biofilter. However it was not the case when a low load of hydrophobic toluene was applied like those of the 2nd, 3rd and 4th sampling ports since hydrophobicity of toluene is much less that of α-pinene. Thus, it may be suggested that biodegradation of hydrophobic VOC was interfered by hydrophilic VOC dissolved in the biolayer and the degree of interference was proportional to the inlet load of hydrophobic VOC as well as that of hydrophilic VOC and was inversely proportional to the solubility of hydrophobic VOC. However, it was inferred that the existence of hydrophobic toluene from waste-air can hardly inversely hinder the removal of hydrophilic ethanol in the biofilter when timeevolutions of hydrophilic ethanol concentrations of this experiment were compared with those of the previous experiment of biofilter to treat waste-air containing ethanol only.