A Model for Incident Tickets Correlation in Network Management

In Information Technology Service Management (ITSM), network management teams typically use an Incident Ticket System (ITS) as a tool to track, troubleshoot, and coordinate the resolution of network incidents that occur during the daily operation of the network. A well organized ITS may positively impact on the efficiency of the incident management process. Nevertheless, in many cases the handling of tickets by the management team is not completely systematic and may be incoherent and inefficient. This way, irrelevant or redundant tickets for the same incident may be issued, thus creating a redundancy in the system that leads to inefficiencies. In this paper, we suggest a model aimed to correlate redundant tickets in order to reduce the information to a single ticket per incident. We validate the proposed correlation model by evaluating it with two datasets taken from a real ticketing system of a telecommunications network company. Using this model as a basis, we also develop and evaluate a methodology that assesses the efficiency of the management team during the process of tickets creation and management. Based on it, we also get some insights on the performance of the different management groups involved in the ticket creation process. These analyses can be leveraged for improving both the management groups functioning and the policies for the tickets’ creation.     

Semantic indexing of Arabic texts for information retrieval system

As part of information retrieval systems (IRS) and in the context of the use of ontologies for documents and queries indexing, we propose and evaluate in this paper the contribution of this approach applied to Arabic texts. To do this we indexed a corpus of Arabic text using Arabic WordNet. The disambiguation of words was performed by applying the Lesk algorithm. The results obtained by our experiment allowed us to deduct the contribution of this approach in IRS for Arabic texts.     

Fast implementation of dense stereo vision algorithms on a highly parallel SIMD architecture

In this paper, we present faster than real-time implementation of a class of dense stereo vision algorithms on a low-power massively parallel SIMD architecture, the CSX700. With two cores, each with 96 Processing Elements, this SIMD architecture provides a peak computation power of 96 GFLOPS while consuming only 9 Watts, making it an excellent candidate for embedded computing applications. Exploiting full features of this architecture, we have developed schemes for an efficient parallel implementation with minimum of overhead. For the sum of squared differences (SSD) algorithm and for VGA (640 × 480) images with disparity ranges of 16 and 32, we achieve a performance of 179 and 94 frames per second (fps), respectively. For the HDTV (1,280 × 720) images with disparity ranges of 16 and 32, we achieve a performance of 67 and 35 fps, respectively. We have also implemented more accurate, and hence more computationally expensive variants of the SSD, and for most cases, particularly for VGA images, we have achieved faster than real-time performance. Our results clearly demonstrate that, by developing careful parallelization schemes, the CSX architecture can provide excellent performance and flexibility for various embedded vision applications.     

Service Oriented Approach State of the Art

For many years, computer systems have emerged; they now occupy an important place in our daily lives. The growing needs and ever increasing use of computer systems have made application development more and more complicated, The complexity of these applications poses problems such as reuse, installation, administration and evolution of applications. The development of applications is related to the evolution of paradigms and approaches to developing them. This paper presents different approaches and paradigms of development starting with the procedural approach, coming up for service, through the component and object-oriented approaches. Also, for each of the approaches we determine the advantages and limitations.     

An impulse control approach to dike height optimization

This paper determines the optimal timing of dike heightenings as well as the corresponding optimal dike heightenings to protect against floods. To derive the optimal policy, we design an algorithm based on the Impulse Control Maximum Principle. In this way, this paper presents one of the first real-life applications of the Impulse Control Maximum Principle developed by Blaquière. We show that the proposed impulse control (IC) approach performs better than dynamic programming with respect to computational time. This is caused by the fact that IC does not need discretization in time.     

Understanding post‐adoption IS usage stages: an empirical assessment of self‐service information systems

Organisations have invested in self‐service information systems (IS) to provide a direct interface for service delivery. Enriching the usage of these systems can provide organisations with immense benefits. However, limited research has been directed towards understanding post‐adoption IS usage behaviour in general and specifically in the context of self‐service IS. This study proposes post‐adoption IS usage behaviour as a broader concept constituting feature level usage of IS, integration of IS in the work system and exploration of new uses of IS. We evaluate how the new conceptualisation can be used to classify users at different stages of self‐service IS usage. Further, we examine user perceptions that differentiate among the users situated at different self‐service IS usage stages. Data were collected in the context of a self‐service Web‐based IS to validate the post‐adoption IS usage constructs and to examine the proposed thesis. The newly developed conceptual structure and measures for post‐adoption IS usage behaviour exhibit strong psychometric properties. The analysis shows three distinct post‐adoption IS usage stages and highlights that usefulness, user‐initiated learning, ease of use, satisfaction and voluntariness of use differentiate users at the different stages of post‐adoption IS usage. The results show that these variables aggregate into value confirmation and learning orientation as two higher‐level concepts. Further, we evaluate the predictive efficacy of the research model in classifying users into different post‐adoption self‐service IS usage stages. Implications are drawn for future research.