Five Tips for Building Strong and Enduring Customer Relationships

Contrary to what many pundits say about utilities' inability to provide service levels rivaling those of other types of providers, utility companies actually perform relatively well on standard metrics used to measure loyalty and satisfaction among consumers. However, while these metrics tend to reflect and reward strong operational performance, an area that has been the primary focus of utility companies for many years, these metrics do not necessarily capture the full essence of the relationship or the extent to which customers feel connected to and engaged with their local utility company.     

Radiation-curable carbon fiber prepreg composites

Radiation processing is the utilization of ionizing radiation, usually photons or electron beams, to produce useful physical and chemical changes in a material. A potential application for electron beam processing for composite manufacturing is for curing carbon fiber prepregs. These prepregs, carbon fibers or fabrics preimpregnated with liquid polymer resin, are commonly used in the aircraft industry. Their use, however, can be time consuming and labor intensive. The advantages of radiation curing over thermal or chemical curing methods include improved rate control, reduced curing times, and curing at ambient temperature. There is no need for chemical initiators. A radiation-curable prepreg has been designed to meet the mechanical and physical property specifications of a leading aircraft manufacturing company. The resin is a mixture of an expoxy diacrylate, polybutadiene diacrylate, and a multifunctional monomer. This resin was used to impregnate a plain weave carbon fabric, at a loading of 35 percent (by mass), using a solvent process. Preliminary characterization studies show that the cured polymer produced by irradiation in air to a dose of 40 kGy is amorphous with a maximum gel fraction of 85 percent. The softening point of the polymer varied from 228°C (30-kGy sample) to 237°C (50-kGy sample). The linear thermal expansion coefficient of the polymer was 1.7 × 10⁻⁴ m/m°C from 25°C to 150°C and was unaffected by varying the applied dose from 30 to 50 kGy.     

Long-Term Dynamic Modeling Approach to Quantifying Attached Algal Growth and Associated Impacts on Dissolved Oxygen in the Lower Truckee River, Nevada

Nutrient loads enter the lower Truckee River of western Nevada, affecting the growth of attached algae (periphyton) which causes depressed nighttime dissolved oxygen (DO) levels. The lower Truckee River is home to the endangered cui-ui and threatened Lahontan cut-throat trout, with DO standards being established to in part protect these species. Hydrodynamics, nutrient concentrations, periphyton biomass, and DO data spanning August 2000–December 2001 were used to calibrate and verify a modified version of the Water Quality Analysis Simulation Program Version 5 (WASP5). Under typical loading conditions the periphyton community is nitrogen limited, however nitrogen loading from an upstream wastewater treatment facility increased greatly during the analysis period due to approved site construction activities (discharge permit excursion) causing the periphyton community to temporarily become phosphorus limited. The developed modeling approach, with limited calibration, was able to accurately track dynamic system responses. Removing the impact of the noted discharge permit excursion resulted in a minimum computed DO value of 4.13?mg/L, occurring at the downstream end of the modeling domain on August 8, 2001. Additionally removing the impact of all nutrient loads from area agriculture resulted in a predicted minimum DO value of 4.54?mg/L, while also shifting its location significantly upstream and its timing to April 26, 2001. Meeting all prescribed DO standards required establishing a minimum in-stream flow value of 1.81?m3/s (64.0?ft3/s) downstream of Derby Dam.     

Talk in virtual contexts: reflecting on participation and online learning models

Computer-mediated conferencing has been adopted, particularly for purposes of online course provision, as a method that can deliver community. Widespread interest in a communities-of-practice approach within both informal and formal learning has strengthened perceptions of the value of creating a community online. A case study of asynchronous computer conferencing for the purposes of leadership development in schools is the focus for a study of the features and the discursive quality of the online interaction that occurred. Two analytical approaches are used: discourse analysis and social network analysis. These highlighted different aspects of the case, in terms of the role of peers versus the expert moderator (or 'hotseat guest'), the extent of readership versus contribution and the tone and content of the discussion. Evidence that contributors were learning from the interaction was identified and strong links with place-based communities of practice were also evident. Nevertheless, the online interaction could not be said to constitute a community or to be evidently developing in that direction. Its features as a network, where weak links were key to a sharing and knowledge-construction process, were more salient. Networks offer the potential for weak connections that have a particular value for connecting across dispersed practitioners and potentially bridging between communities of practice and other forms of organisation and groupings.     

Stable isotope analysis reveals lower-order river dissolved inorganic carbon pools are highly dynamic

River systems draining peaty catchments are considered a source of atmospheric CO2,thus understanding the behavior of the dissolved inorganic carbon pool (DIC) is valuable. The carbon isotopic composition, delta13C(DIC), and concentration, [DIC], of fluvial samples collected diurnally, over 14 months, reveal the DIC pools to be dynamic in range (-22 to -4.9% per hundred, 0.012 to 0.468 mmol L(-1) C), responding predictably to environmental influences such as changing hydrologic conditions or increased levels of primary production. delta(18)O of dissolved oxygen (DO) corroborates the delta(13)C(DIC) interpretation. A nested catchment sampling matrix reveals that similar processes affect the DIC pool and thus delta(13)C(DIC) across catchment sizes. Not so with [DIC]: at high flow, the DIC export converges across catchment size, but at low flow catchments diverge in their DIC load. Contextualizing delta(13)C with discharge reveals that organic soil-waters and groundwaters comprise end-member sources, which in varying proportions constitute the fluvial DIC pool. Discharge and pH describe well [DIC] and delta(13)C(DIC), allowing carbon to be apportioned to each end-member from continuous profiles, demonstrated here for the hydrological year 2003-2004. This approach is powerful for assessing whether the dynamic response exhibited here is ubiquitous in other fluvial systems at the terrestrial-aquatic interface or in larger catchments.