中小企业客户关系管理探讨

客户是所有企业经营活动的终极元素，客户关系管理（CRM）是“以客户为中心”的现代管理理念和IT技术结合的产物，能够提高企业的核心竞争力。本文对中小企CRM进行了较为全面的研究，包括CRM相关理论和中小企业CRM的实施等。     

地下连续墙在太钢老厂改造工程中的应用

结合某深基坑支护施工实例 ,介绍了采用多头潜水钻成槽机进行地下连续墙施工的基本原理、工艺流程及注意事项。指出该方案对于在老厂区改造工程狭窄场地条件下 ,解决深基坑施工保护附近建 (构 )筑物安全具有独特的优势     

基于高抗热震性能的陶瓷刀具材料的微观结构设计

本文以现有的抗热震断裂和抗热震损伤的评价理论为基础，通过对材料中微裂纹的长度进行预测，从而实现了对陶瓷刀具材料的抗热震性能的微观结构设计。根据此理论对现有材料的抗热震性能的进行预测，预测结果与实际的测量结果相符，验证了该理论的正确性。     

舰艇电子战综合对抗系统应用探讨

通过对现代海上电子战特点深刻探讨。分析了现代海战条件对舰船电子战对抗能力需求。并对现代舰船电子战综合对抗系统所采用的新技术情况进行探讨。     

Surfactant behavior and its influence on the viscosity of associative thickeners solutions, thickened latex dispersions, and waterborne latex coatings

Surfactants, varying in their chemical composition and hydrophobic behavior, are used in the formulation of a waterborne coating. These differences influence their aggregation in micellar structures, their interaction with associative thickeners, and in particular, the synergies present in their competitive adsorptions on the disperse phases in a waterborne coating. Adsorption of HEUR thickeners on latexes and the ability of surfactants to displace them from those surfaces is an important variable in the dispersion’s viscosity. With large particle latexes, viscosity increases arise primarily from the network built through the interaction of HEURs with surfactants in the aqueous phase. Fluorescence is used to verify the mechanism by which surfactants enhance associative thickener viscosities. That is best achieved with nonionic surfactants, because of their synergies with large hydrophobe HEURs at low concentration. With decreasing latex particle size the adsorbed species is an important contributor to the dispersion’s viscosity through its contribution to the latex’s effective volume fraction increase and when the size of the adsorbed HEUR is matched to the separation distances of the latex at 0.25 volume fraction. Achieving controlled shear-thinning behavior in small particle size latex paints with the economic constraints on the amount of HEUR required to obtain 90 KU viscosities are discussed. Presented at the 80th Annual Meeting of the Federation of Societies for Coatings Technology, October 30–November 1, 2002, in New Orleans, LA. Polymer and Coatings Dept., Fargo, ND 58103.     

Effect of thermal treatment on ZnO substrate for epitaxial growth

ZnO is a highly efficient photon emitter, and has optical and piezoelectric properties that are attractive for a variety of applications in sensors and potentially optoelectronic devices such as emitters. Due to its identical stacking order and close lattice match to GaN, it is also being developed as a substrate material for GaN epitaxy. However, the surface finish of the ZnO is such that much of the damage induced by sawing and follow up mechanical polishing remains. We developed a thermal treatment method to eliminate surface damage on the 0 face of ZnO (0 0 0 1) to prepare it for epitaxial growth. Atomic force microscopy images of ZnO (0 0 0 1) annealed at 1050 °C for 3 h etc. show that residual scratches from mechanical polishing are removed and atomically flat, terrace-like surfaces are attained. In addition, low-temperature photoluminescence and high-resolution X-ray diffraction measurements have been employed to investigate the effect of annealing on ZnO substrates.     

基于小波变换的入库径流组合预测方法研究

应用小波分析理论中的多尺度分析,分析水库入库径流过程,采用àtrous算法分解原始径流过程,对分解后的系数组进行周期分析,利用周期均值叠加法作各级系数外延预测,重构预测的系数组,取得入库径流过程预测结果。利用该方法对三峡水库的实例研究取得了较满意的结果,结果表明组合方法比直接利用周期均值叠加法预测精度高。     

大块式动力基础的振动分析与加固处理

根据一大块式曲柄连杆机构的机器钢筋混凝土基础的振动测试与振动分析 ,诊断了基础发生工程事故的原因 ,并结合工程特点 ,在不改变基础设计的动力参数的情况下 ,确定了灌浆加固处理方法 ,并介绍了灌浆加固处理的效果。     

Compact broadband photonic crystal filters with reduced back-reflections for monolithic InP-based photonic integrated circuits

A photonic crystal grating filter with an extremely wide rejection band and reduced modal back-reflections is proposed and demonstrated with a stopband extinction of 20 dB and insertion loss of less than 5 dB. The reflection-mitigation technique is shown to provide 10-15-dB reduction in reflected power. Guidelines for performance improvement are presented.     

稀土元素的分离技术

对目前稀土元素分离过程中几种常用的分离技术进行了综述，使用得较多的仍然是溶剂萃取法和离子交换法，而且新方法也在不断地出现。