Labor-Management Cooperation and Customer Satisfaction

The satisfaction that a customer has with the construction product and construction services provided by a contractor has a direct influence on the customer’s willingness to select that contractor for future work. Labor and management working together have the opportunity to influence customer satisfaction. Activities at the contractor/craft worker level, the contractor/local union level, and the contractor association/local union level have the greatest potential to influence customer satisfaction. A precisely defined plan incorporating labor-management activities targeted at specific satisfaction factors will have the greatest likelihood of creating high customer satisfaction.     

Biochemical oxidation of caprolactam-containing wastewater from the production of synthetic fibres

Conclusions The chemical mutagenesis method is recommended for use in local purification installations for cleaning up of caprolactam-containing wastewater.Use of this method permits one to carry out a biochemical clean-up of wastewater having a caprolactam content up to 600 mg/liter while increasing the oxidative power of the aeration tank by a factor of two.Translated from Khimicheskie Volokna, No. 6, p. 46, November–December, 1985.     

On the cover.

Discusses the cover art for this issue of American Psychologist. Portions of the article are based on an interview with the artist, Melissa Miller, on November 6, 2006. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Experimental Study of Ice Jam Thickening under Dynamic Flow Conditions

River ice jams are a common occurrence on northern rivers, and their formation can present a severe flood risk to nearby communities. As more and more river regulation projects are developed to provide an alternative to fossil fuels for electrical power-generating capacity, our need to understand the mechanisms associated with ice jam formation under variable flow conditions becomes more vital. This is because, at present, hydropeaking operations are often severely curtailed during the ice-affected seasons due to concerns that sudden flow fluctuations might instigate ice jams and associated flooding. Here, an experimental investigation explores the effects of rapid increases in discharge on ice jam formation and evolution. It is found that the thickness of ice jams formed under highly dynamic flow conditions tend to be slightly thinner than those formed during steady carrier flows for comparable discharges. Also, despite the highly dynamic nature of these consolidation events, the resulting ice thicknesses appear reasonably well approximated by steady flow theory.     

Bioavailability and Toxicity of Metal Nutrients during Anaerobic Digestion

This paper investigates the effect of chelating agents on the bioavailability of Fe and Cu during anaerobic digestion. The results on metal speciation and methane production in anaerobic serum bottles showed that biomass was able to grow in the presence of citrate 1?mM and nitrilotriacetic acid (NTA) 1?mM, suggesting that the binding sites at the cell surface competed efficiently for the metals with the chelating agents added. The presence of free ethylenediaminetetraacetic acid 1?mM inhibited methanogenesis, and this seemed to be related to a loss in metal uptake capacity. Although the addition of soluble microbial products (SMP) did not change metal distribution in anaerobic systems, it caused an increase in the rate of methane production, and it is believed that direct uptake of Cu-SMP complexes was responsible for this increase. The best protection against Cu toxicity occurred when stoichiometric amounts of NTA, which should complex and solubilize most of the Cu, was added, and it is likely that NTA prevented lethal concentrations of Cu from being adsorbed onto the cell and hence internalized.     

Algorithms in the W-Hierarchy

We show new upper bounds for problems in the W-hierarchy of fixed-parameter complexity. A crucial ingredient of our proofs is an extension to the W-RAM model, which permits more-powerful operations but remains equivalent to the original. We use the extended model to give new upper bounds for Subsetsum, Maximum Irredundant Set, and various problems concerning intersection of finite-state machines.     

Real-time control of video surveillance systems with program supervision techniques

In this article, we describe a knowledge-based controlled platform using program supervision techniques. This platform eases the creation and the configuration of video surveillance systems. Several issues need to be addressed to provide a correct system configuration: (1) to choose, among a library of programs, those which are best satisfying a given user request, (2) to assign a correct value for each program parameter, (3) to evaluate performances and to guarantee a performance rate which is satisfactory regarding end-user requirements. This platform is composed of three main components: the library of programs, the knowledge base and the control component. The knowledge is either given by experts or learnt by the system. The control is generic in the sense that it is independent of any application. To validate this platform, we have built and evaluated six video surveillance systems which are featured with three properties: adaptability, reliability and real-time processing.     

Unicode Steganographic Exploits: Maintaining Enterprise Border Security

Unicode is rapidly becoming the preferred means for representing symbols used in creating multimedia content, especially for information that's presented in multiple languages. This article discusses a unicode vulnerability that makes such content susceptible to being used for creation of covert channel communications. We also developed a solution architecture, the unified secure message augmentation (USMA) service. The USMA service incorporates rules (in an XML vocabulary) that we can apply to unicode transmissions that will detect an attempt to transmit a potential exploit, alert network managers to the presence of the unicode anomaly, and take action to mitigate the exploit.     

Multichannel Security Protocols

Multichannel security protocols transmit messages over multiple communication channels, taking into account each channel's security properties. Our first intentional use of these protocols goes back to a 1999 article that proposed physical contact for imprinting as opposed to the wireless channel used in subsequent operations. Only later did we understand three key points. First, explicit use of multiple channels in the same protocol can offer significant advantages for both security and usability. Second, explicitly stating the properties of the channel on which each protocol message is transmitted is useful for understanding one's own protocol in greater depth and therefore for addressing subtle vulnerabilities early on. Third, multichannel protocols existed long before we recognized them as such - think of the courier handcuffed to the briefcase carrying the code book that will later protect postal or telegraphic traffic. The paper presents a security protocol that exploit additional transmissions over lower-capacity channels, typically found in ubicomp environments, that offer a different combination of security properties.