Is It Possible to Retain Customer Loyalty When a Service Has Failed?

This article aims to analyze the impact of recovery on loyalty in the context of a service chain characterized by the e‐quality–perceived value–loyalty relationship. A sample of 91 out of 1,201 respondents claimed to have had service problems with an online travel agency website. A causal model to test relationships was performed using structural equations modeling, and it was found that data fit with the proposed model. The really important point to retaining customers is quality. It is not so clear that the recovery effort might affect loyalty. Our findings underpin some previous stream of literature confirming that recovery does not always affect loyalty. Although the literature has not reached a consensus in this topic, we add new elements in this debate.     

基于DSP的自适应光纤/千兆网接口设计

本文以DSP芯片C6455为应用平台,介绍了一种自适应的光纤和网络接口通信设计方法。系统具有两个光纤和网络接口,可以自动识别所插入的设备,在不断电情况下可以任意交换接口,无须用户参与。文中详细介绍了该系统的软硬件设计方法。     

新余钢铁厂三期板坯连铸机系统分析

本系统分析建立在理论设计和实际应用的基础上总结的,其系统构成有很强的针对性,设计思想在其他行业中也可用到。本文比较详细的叙述了连铸系统的工艺流程;并且由于系统本身的扩展性较强,系统的适应性也比较强。     

基于PCS7的化工厂三废锅炉控制系统

介绍化工三废锅炉控制系统的设计和实现,以WinCC6.2作为上位机的组态软件,并采用S7-400系列PLC为核心的编程软件实现对下位机的控制。同时给出系统的硬件组成,PLC与现场仪器仪表的连接方式和通信方式,以及监控画面组态的实现。     

CAE软件在高职机械类专业教学中的应用研究与实践

研究了高职机械类专业学生的学习特征,将计算机辅助工程的基本功能和应用与机械设计相结合,降低了理论难度,提高了学习效果。     

Quantifying requirements volatility effects

In an organization operating in the bancassurance sector we identified a low-risk IT subportfolio of 84 IT projects comprising together 16,500 function points, each project varying in size and duration, for which we were able to quantify its requirements volatility. This representative portfolio stems from a much larger portfolio of IT projects. We calculated the volatility from the function point countings that were available to us. These figures were aggregated into a requirements volatility benchmark. We found that maximum requirements volatility rates depend on size and duration, which refutes currently known industrial averages. For instance, a monthly growth rate of 5% is considered a critical failure factor, but in our low-risk portfolio we found more than 21% of successful projects with a volatility larger than 5%. We proposed a mathematical model taking size and duration into account that provides a maximum healthy volatility rate that is more in line with the reality of low-risk IT portfolios. Based on the model, we proposed a tolerance factor expressing the maximal volatility tolerance for a project or portfolio. For a low-risk portfolio its empirically found tolerance is apparently acceptable, and values exceeding this tolerance are used to trigger IT decision makers. We derived two volatility ratios from this model, the π-ratio and the ρ-ratio. These ratios express how close the volatility of a project has approached the danger zone when requirements volatility reaches a critical failure rate. The volatility data of a governmental IT portfolio were juxtaposed to our bancassurance benchmark, immediately exposing a problematic project, which was corroborated by its actual failure. When function points are less common, e.g. in the embedded industry, we used daily source code size measures and illustrated how to govern the volatility of a software product line of a hardware manufacturer. With the three real-world portfolios we illustrated that our results serve the purpose of an early warning system for projects that are bound to fail due to excessive volatility. Moreover, we developed essential requirements volatility metrics that belong on an IT governance dashboard and presented such a volatility dashboard.     

基于Pro／E的机械产品设计

基于Pro／E特征建模、参数化、全数据相关的特点,不仅能实现零部件的参数化实体建模,也可以方便地建立从三维模型到二维工程图的转换,有效地缩短设计时间,提高设计效率与质量。通过对Pro／E特点的讨论,结合台式钻床产品设计实例,论述了Pro／E在机械产品设计中的应用。     

基于EMS系统的低频减载实时计算的实现

目前电网调度生产中尚不能实现低频减载的在线实时监测,调度无法及时掌握低频减载控制负荷,给电网的安全稳定运行造成一定的安全隐患。为解决该问题,在EMS系统中开发了基于设备的动态拓扑功能,利用广度优先算法将末端设备的负荷动态拓扑到需统计的单位母线上,从而实时显示每条母线8轮低频减载值,再利用E语言文件将计算好的值传给上一级单位进行更高电压等级母线的实时统计。     

西门子数字输入中断模块的应用研究

介绍了如何在STEP7中配置西门子数字输入中断模块,如何进行软件中断处理,对中断标志位识别和常见编程处理给出了详细的描述.     

开卷机钢卷直径计算优化算法在带钢纵剪生产线中的应用

在带钢纵剪生产线的电气控制系统中,开卷机的钢卷卷径（以下简称卷径）是一个重要的检测参数,其检测和计算的准确性对系统的控制精度影响很大。本文介绍了一种适用于纵剪生产线开卷卷径的测量与计算方法,并且简要说明了如何通过西门子S7-400PLC来实现。经过实际的生产运行证明,该方法可以提高开卷机的实际卷径精度,增强测控系统的稳定性和可靠性。