用ITIL来指导IT系统的运行维护

如何做好IT系统的运行维护是IT领域的热点问题。本文介绍了ITIL的由来、内容及实施计划。     

Can ITIL contribute to IT/business alignment? An initial investigation

Strategic alignment has been viewed as one of the main concerns of management and IT executives. Organizations have realized that in order to achieve competitive advantage, IT needs to be strategically aligned with business objectives. Strategic alignment enables organizations to choose IT applications that meet their needs and as a result, to enhance their profitability and reduce costs. Despite the importance of this matter and a large body of literature written on this subject, it has not yet been identified how it can be successfully achieved and maintained. This paper attempts to provide insight on this matter by investigating an initiative called Information Technology Infrastructure Library (ITIL), which ensures the effective and efficient delivery of IT services. The intention of this research was to identify how effective ITIL was in improving alignment between IT and business objectives. The Strategic Alignment Model (SAM) developed by Henderson and Venkatraman was used for this research. This consists of four parts: IT strategy; business strategy; organizational infrastructure and processes; and IS infrastructure and processes. By placing ITIL in the internal domain of the model as a substitute for the IS infrastructure and processes it has been identified that it has the ability to impact the other three main areas of the model and as result enables alignment between all the four parts of model to be achieved. In addition to the above an empirical study has been conducted in order to further investigate the ability of ITIL in achieving alignment between IT and business objectives. Four participants have been interviewed from three organizations ranging from education and banking to the IT sector. The results of the research indicate that ITIL has potential as an effective approach in achieving alignment.     

基于ITIL 的矿山综合信息化运维管理模式研究

近年来,随着科技的快速发展,矿山技术装备水平明显提高,数字化建设不断深入。数字信息技术不仅改变了传统的矿山生产工艺和组织管理模式,而且极大地提高了矿山企业的生产效率和安全水平,为矿山可持续发展打下了坚实的基础。为了维护矿山信息系统的稳定运行,在总结并分析焦家金矿信息运维工作的成功经验以及所面临的形势和现状的基础上,指出矿山信息系统运维工作存在的不足,并提出基于ITIL 的矿山综合信息化运维管理模式,该方案在焦家金矿的运用实践中取得了较好的实施成果,值得类似矿山借鉴。     

基于ITIL的中国石油IT运维管理体系研究

通过对中国石油及国内相关企业IT运维管理现状的调研分析,深入研究运维管理模式理论及发展趋势,结合ITIL国际最佳实践和企业信息化建设实际情况,研究出一套适合中国石油特点、符合系统应用和运维管理、满足未来发展需求的IT运维管理体系参考模型和运维管理模式,同时提出中国石油IT运维管理体系的提升建议.     

eTOM与ITIL融合方法研究

分析和比较eTOM与ITIL的特点,本文提出了两种实现eTOM与ITIL融合的方法——EIE和ITE。     

浅谈管道生产管理系统运行维护

介绍了管道生产管理系统的项目背景、建设过程以及系统的主要业务功能.阐述了管道生产管理系统运行维护管理体系的总体架构,并详细论述了在运行维护组织管理、运行维护工作分类、运行维护管理流程的整理、运行维护管理理念、操作手册及技术标准的整理、运行维护平台的建设、运行维护流程等方面所做的工作.     

基于ITIL的IT服务管理实践

宝鸡供电局信通中心采用ITIL理论,在管理上不断创新．反复实践,发挥自身优势,摸索出了一条符合自身实际的服务管理办法。在服务管理实践的过程中,提高了管理水平,推广了先进的管理理念,总结出近1年来运行中存在问题,为下一步改进提出了思路和措施。     

银行IT服务平台的设计与实现

系统是针对交通银行南宁分行为提高服务效率,要求建设IT服务平台而设计的,旨在使各项管理服务自动化。系统采用JSP为前台显示,用Servlet来控制界面流程,用Javabean来读取数据,能实现银行内部及外部事务提交、流转、处理及归档等功能。系统结果表明：既提高了管理及服务人员的工作效率,亦确保了银行内部及外部的服务质量。     

信息系统运维综合监管平台设计

从电网企业信息系统运维内容和需求出发,对信息系统运维监管平台的设计进行分析与思考,提出了平台建设工作的原则、目标、系统架构和技术路线,并对平台的具体实现路径给出了建议。     

Assessment of IT governance in organizations: A simple integrated approach

There are various methods available for dealing with IT governance. These methods are diversified, and in some cases lengthy and complicated. This paper is concerned with providing a unified simple approach for IT governance assessment. The approach is developed and tested through the following three main steps: (1) highlighting the basic requirements of IT governance considering key available methods; (2) designing the target approach that integrates these requirements and uses knowledge management principles; and (3) illustrating the use of the approach through a typical illustrative application. The approach uses the “STOPE: Strategy, Technology, Organization, People and Environment” view to integrate the issues involved, the knowledge management principles as an added value, and the six-sigma phases as a cyclic improvement process. The work provides “fifty” main IT governance controls; and these enable finding key strengths and weaknesses of IT governance in organizations from which development directions can be derived. It should be noted that considering knowledge management, and people as a main domain in the integration view, illustrate special emphasis of the human factor in IT governance.