浅谈管道生产管理系统运行维护

介绍了管道生产管理系统的项目背景、建设过程以及系统的主要业务功能.阐述了管道生产管理系统运行维护管理体系的总体架构,并详细论述了在运行维护组织管理、运行维护工作分类、运行维护管理流程的整理、运行维护管理理念、操作手册及技术标准的整理、运行维护平台的建设、运行维护流程等方面所做的工作.     

基于ITIL的政务云运维管理平台设计与研究

近几年政府已将云计算作为新兴产业重点推进,鼓励云计算产业发展。但面临的问题是,随着云计算在政务领域的兴起,政务云运维服务管理的研究却还处于探索阶段,尚没有统一的规范和模式。本文分析了云计算环境下带给政府部门IT运维管理模式的转变,并结合ITIL理念对政务云运维管理建设方案进行探讨,提出了基于ITIL的政务云运维管理的流程和方法,为建立政务云运维管理体系进行了有意义的探索。     

ITIL在电信运维应用中的研究

随着中国电信行业体制的变革,以网络为中心的电信运维过程正逐步向以客户为中心的方向转变。从电信运维管理技术手段上看,就是逐渐从网络管理向业务保障管理转变。本文通过引入ITIL(Information Technology Infrastructure Library,信息技术基础设施库)理论在电信运维管理工作中的应用进行了分析。     

信息系统运维综合监管平台设计

从电网企业信息系统运维内容和需求出发,对信息系统运维监管平台的设计进行分析与思考,提出了平台建设工作的原则、目标、系统架构和技术路线,并对平台的具体实现路径给出了建议。     

财政软件运维解决方案

针对金财工程软件运维工作中的效率低下问题,提出了包括服务台、事件管理、配置管理和知识库管理等内容的省、市、县三级运维解决方案.通过对运维系统主要功能设计和维护流程设计的分析,总结了运维系统在流程规范、知识库积累和IT管理水平提高等方面取得的成效.     

基于ITIL的IT服务管理系统的应用

良好的IT服务管理,使组织提升信息系统的管理效率和质量以满足变化的业务需要。IT基础架构库(ITIL)经过二十余年的改进和发展,已经演变为实施IT服务管理的最佳框架。然而组织在建立和实施IT服务管理系统时,在流程划分和模块实施等方面仍然存在诸多混淆。文章在总结ITIL和IT服务管理的框架、核心流程以及实施的基础上,以某广电公司基于ITIL的IT服务管理项目为案例,对IT服务管理的系统逻辑框架、工作流程以及事件管理这一关键流程的建立和实施进行了研究。     

Can ITIL contribute to IT/business alignment? An initial investigation

Strategic alignment has been viewed as one of the main concerns of management and IT executives. Organizations have realized that in order to achieve competitive advantage, IT needs to be strategically aligned with business objectives. Strategic alignment enables organizations to choose IT applications that meet their needs and as a result, to enhance their profitability and reduce costs. Despite the importance of this matter and a large body of literature written on this subject, it has not yet been identified how it can be successfully achieved and maintained. This paper attempts to provide insight on this matter by investigating an initiative called Information Technology Infrastructure Library (ITIL), which ensures the effective and efficient delivery of IT services. The intention of this research was to identify how effective ITIL was in improving alignment between IT and business objectives. The Strategic Alignment Model (SAM) developed by Henderson and Venkatraman was used for this research. This consists of four parts: IT strategy; business strategy; organizational infrastructure and processes; and IS infrastructure and processes. By placing ITIL in the internal domain of the model as a substitute for the IS infrastructure and processes it has been identified that it has the ability to impact the other three main areas of the model and as result enables alignment between all the four parts of model to be achieved. In addition to the above an empirical study has been conducted in order to further investigate the ability of ITIL in achieving alignment between IT and business objectives. Four participants have been interviewed from three organizations ranging from education and banking to the IT sector. The results of the research indicate that ITIL has potential as an effective approach in achieving alignment.     

基于ITIL的IT服务管理实践

宝鸡供电局信通中心采用ITIL理论,在管理上不断创新．反复实践,发挥自身优势,摸索出了一条符合自身实际的服务管理办法。在服务管理实践的过程中,提高了管理水平,推广了先进的管理理念,总结出近1年来运行中存在问题,为下一步改进提出了思路和措施。