基于呼叫中心的客户关系管理系统服务流程优化研究

针对钢铁企业物流公司客户关系管理现状,及其客户服务请求处理流程中的不足,提出了基于呼叫中心的钢铁企业最优化客服请求处理流程及其技术实现,给出了平台功能设计,探讨了平台实现的关键技术。该系统充分满足客户满意度以及服务请求处理的及时性,快速性,确切性,可操作性等方面要求。     

Cross lingual speech emotion recognition via triple attentive asymmetric convolutional neural network

The application of cross‐corpus for speech emotion recognition (SER) via domain adaptation methods have gain high acknowledgment for developing good robust emotion recognition systems using different corpora or datasets. However, the issue of cross‐lingual still remains a challenge in SER and needs more attention to resolve the scenario of applying different language types in both training and testing. In this paper, we propose a triple attentive asymmetric convolutional neural network to address the recognition of emotions for cross‐lingual and cross‐corpus speech in an unsupervised approach. The proposed method adopts the joint supervision of softmax loss and center loss to learn high power discriminative feature representations for target domain via the use of high quality pseudo‐labels. The proposed model uses three attentive convolutional neural networks asymmetrically, where two of the networks are used to artificially label unlabeled target samples as a result of their predictions from training on source labeled samples and the other network is used to obtain salient target discriminative features from the pseudo‐labeled target samples. We evaluate our proposed method on three different language types (i.e., English, German, and Italian) data sets. The experimental results indicate that, our proposed method achieves higher prediction accuracy over other state‐of‐the‐art methods.     

安全高效矿井监控关键技术研究

提出安全高效矿井应采用先进可靠的监控技术,实现供电、排水、通风、压风、运输、提升、瓦斯抽采等固定岗位无人值守和地面远程控制,综采、综放等采煤工作面少人作业和地面远程控制;提出供电、排水、通风、压风、运输、提升、瓦斯抽采等监控系统应具有地面远程控制功能;提出具有远程控制、报警联动、调度指挥等功能的煤矿调度指挥控制中心;提出整合计算机网络机房、程控交换机机房、调度交换机机房、监控系统机房等的数据中心;提出基于煤层瓦斯压力和瓦斯含量、综合指标、钻屑瓦斯解吸指标、复合指标、R值指标、瓦斯涌出量(根据瓦斯体积分数和风量计算)、巷道位置、微震、地音、温度等及其变化的煤与瓦斯突出预警方法;提出基于WiFi的矿用无线传输接口,以便于互通互联;提出通过分布式光纤测温预警煤炭自然发火,较通过监测CO等煤炭自然发火标志气体更直接、更及时、更可靠;提出根据运煤量实时调整输送带速度:当煤量较小时降低输送带运行速度,当煤量较大时提高输送带运行速度,以提高运输效率,减少设备磨损;提出基于光纤综合保护的供电监控系统具有防越级跳闸、地面远程整定和地面远程控制功能,提高了煤矿供电的可靠性,可实现煤矿井下机电硐室无人值守;提出具有煤岩识别与滚筒自动调高,采煤机、刮板机、液压支架3机联动,记忆割煤,地面远程、顺槽近程、手动控制和紧急停机,放顶煤量和煤矸控制,采煤机和刮板机等大型机电设备故障诊断等功能的采煤工作面监控系统。     

Estimating room temperatures from fires along walls and in corners

Determination of temperatures associated with room fires provides a means of assessing an important aspect of fire hazard: the likelihood of the occurrence of flashover. Layer temperatures in excess of 600°C have been associated with the occurrence of flashover. A data correlation has previously been presented to estimate layer temperatures for fires burning in the center of rooms. For fires in corners and along walls, restricted entrainment results in higher layer temperatures than predicted by the previous correlation. Modification factors for the previous correlation are developed to extend its applicability to wall and corner burning geometries. The present analysis suggests that a fire in a corner may cause flashover with only half the heat release rate necessary for a fire burning in the center of a room. Reference: Frederick Mowrer and Robert Williamson, Estimating Room Temperatures from Fires along Walls and in Corners,Fire Technology, Vol. 23, May 1987, pp. 133–145.     

Edge diffraction correction for 3D scattering center modeling based on the shooting and bouncing ray technique

In the traditional scattering center extraction method based on the shooting and bouncing ray(SBR) technique,only the physical optics contribution of the target is considered.However,the physical optics method is unable to describe the contribution of the actual edge diffraction.By comprehensively considering the specular reflection and edge diffraction contribution of the target,an edge diffraction correction method for 3D scattering center modeling based on the SBR technique is proposed.Using the SBR technique and combining the image domain ray tube integration and equivalent edge currents method,the edge diffraction correcting formula for the 3D inverse synthetic aperture radar image is derived.Simulation results show that the proposed method is able to effectively improve the modeling accuracy of the 3D scattering center.     

基于模糊数学的高维稀疏数据聚类统计方法设计

传统的数据聚类统计方法仅适用于低维数据聚类问题,为此,本研究设计了基于模糊数据的高维稀疏数据聚类统计方法,以期提升高维稀疏数据的聚类统计效果。以模糊C均值聚类算法为基础,通过优化初始聚类中心解决局部最优问题,缩短聚类统计时间;然后引入权重机制,令该方法适用于高维稀疏数据聚类统计。基于此,以余弦距离替换原有的欧几里德距离,提高高维稀疏数据聚类统计效果。实验证明：在数据维度不同时,该方法均有较优的聚类统计效果。当数据维度较低时,分块比例为10%时聚类统计效果最优;当数据维度较高时,分块比例为40%时聚类统计效果最优。在不同稀疏度等级时,该方法的命中率和聚类统计效率均较高。     

工业PC标准开放体系结构数控系统在卧式加工中心上的应用

使用工业PC标准开放体系结构数控系统，进行卧式加工中心电气控制系统的设计，调试及C＋＋语言PMC软件开发，指出NC主机－伺服系统－机床强电－操作面板－手轮－网络－通讯各部分的总体结构，硬件接线方法，模块化的PMC软件开发方法及机电整合调试步骤。     

数据机房送风孔板处空气流动的数值模拟

以数据中心机房某一孔板及其相邻机柜为研究对象,采用ANSYS有限元分析方法,对孔板和机柜建立3种不同的有限元模型:几何实体模型、缩小送风孔板风口面积的基础模型、将孔板视为多孔介质面并添加源项的优化模型。根据实测数据确定3种模型的边界条件,通过有限元仿真计算获得它们的压力、速度云图,将基础模型和优化模型分别与几何实体模型进行对比。结果表明,优化模型与几何实体模型的速度场和压力场的大小误差在5%以内,同时优化模型的计算时间相较于几何实体模型可以减少60%。     

Ti5Nb人工钉扎中心NbTi超导体的磁通钉扎机制分析

采用棒基组合的装配方法，用热挤压和冷加工相结合的工艺制备了岛状Ti5Nb人工钉扎中心NbTi超导体，其中Ti5Nb体积含量为10％。通过对此超导体进行详细的磁通钉扎机制分析，认为样品的磁通钉扎力特征主要由正常相钉扎和Δκ扎相结合的机制决定。根据分析的结果，采用多源标度方法，很好地拟合了不同线径样品的磁通钉扎力密度随磁场变化的曲线。拟合的结果表明：样品在较低场下的性能主要由正常相钉扎机制决定，而在较高场下的性能主要由Δκ钉扎机制决定。并且随着线径的减小，正常相钉扎力密度和Δκ钉扎力密度均有不同程度的提高。     

车铣加工中心刀塔结构的动力学建模

由于车铣加工中心刀塔结构的复杂性和多结合面性，本文将其分解为四个子系统，结合面用等效弹簧和等效阻尼代替，利用一个柔性结合点可以用二个刚性结合点和一个子结构替换的原理，并运用机械阻抗凝聚法和子结构综合法建立了刀塔结构的动力学模型。