Justifications,Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study

Abstract

A growing number of organizations are implementing the ITIL (IT Infrastructure Library) “best practice” framework in an attempt to improve their IT service management processes. However, not all ITIL implementations are successful and some companies have been disappointed with the outcomes. This exploratory research reports on four case studies of “successful” implementations of IT service management using the process-based ITIL V2 framework. Two companies are located in the U.S. and two in Australia. The cases demonstrate a mix of implementation justifications and strategies. Critical success factors (CSFs) suggested in the literature are compared against those attributed to these successful ITIL implementations. Some CSFs, including executive management support, interdepartmental communication and collaboration, use of consultants, training and careful software selection are confirmed. Three new CSFs are identified: creating an ITIL-friendly culture, process as a priority, and customer-focused metrics. Practitioner guidelines, to assist IT managers, who are contemplating adopting ITIL for process improvement and organisational transformation, are also provided together with some challenges encountered and their associated resolutions.     

浅谈计算机网络安全及相关安全对策

随着信息产业的高速发展,计算机网络也迅速普及,各部门都利用互联网建立自己的信息系统渗透到我们生活的各个角落。以充分利用各类信息资源。但在连接信息能力、流通能力提高的同时,基于网络连接的安全问题也日益突出。然而,网络自身固有其脆弱性,并且中国的网络信息技术起步较晚,给网络安全带来诸多潜在的威胁。本文针对影响计算机网络系统安全的主要因素,结合实际工作进行分析,并提出相应的对策进行探讨。     

Limit load and shakedown analysis of plastic structures under stochastic uncertainty

Problems from plastic analysis are based on the convex, linear or linearised yield/strength condition and the linear equilibrium equation for the stress (state) vector. In practice one has to take into account stochastic variations of several model parameters. Hence, in order to get robust maximum load factors, the structural analysis problem with random parameters must be replaced by an appropriate deterministic substitute problem. A direct approach is proposed based on the primary costs for missing carrying capacity and the recourse costs (e.g. costs for repair, compensation for weakness within the structure, damage, failure, etc.). Based on the mechanical survival conditions of plasticity theory, a quadratic error/loss criterion is developed. The minimum recourse costs can be determined then by solving an optimisation problem having a quadratic objective function and linear constraints. For each vector a(·) of model parameters and each design vector x, one obtains then an explicit representation of the “best” internal load distribution F^∗. Moreover, also the expected recourse costs can be determined explicitly. Consequently, an explicit stochastic nonlinear program results for finding a robust maximal load factor μ^∗. The analytical properties and possible solution procedures are discussed.     

两种近似EMD的图像检索方法

相似度量是图像检索的关键,EMD是一种有效的度量距离,但其计算比较复杂,而且赖于基本距离的选择。采用Lloyd聚类算法对图像进行高斯混合建模,并以聚类失真作为基本距离提出了两种近似EMD的方法计算相似度。实验结果验证了该方法的有效性,其检索效率与EMD方接近,而且计算复杂度比EMD方法低,基本距离的选择不敏感。     

Factors affecting the implementation of electronic data interchange in Korea

Although there have been a number of studies of the determinant factors of Electronic Data Interchange (EDI) implementation, most studies were carried out in the United States or Europe. The purpose of this study is to identify the determinant factors which affect implementation of EDI systems by Korean companies. Decentralization, EDI standards, technical compatibility, technical support by EDI vendors, education and training and participation of trading partners positively affect the extent of EDI usage. Formalization, technical compatibility, user involvement and participation of trading partners affect EDI integration with internal applications. Top management support and the participation of trading partners promote the extent of EDI operations. This study provides evidence of the effect of important determinant factors such as participation of trading partners and technical compatibility replicating previous EDI studies conducted in that US and Europe. For policy makers ad EDI developers, this study provides insights as to appropriate measures and incentives system designed to encourage EDI and B2B implementation.     

企业电子商务采纳与应用关键影响因素实证研究

以创新扩散理论与文献为依据构建了企业电子商务采纳与应用关键影响因素模型,并以长三角地区企业为主体进行了问卷调查。在利用SPSS对调查结果进行信度分析的基础上,采用结构方程模型对假设模型进行了实证,研究结论有助于企业认清自身所处的环境与条件,了解电子商务技术采纳行为形成的机理,有效管理电子商务技术采纳与应用活动。     

基于因果图的软件测试性影响因素分析

为了系统地确定软件测试性影响因素,提出一种基于因果图的分析方法.方法首先确定软件类型,分析软件特点;接着确定测试性的具体表现形式,通过对具体形式的原因分析构造因果图,分析因果图中的最小因素;最后整理出影响因素.方法能全面、系统地得到测试性影响因素,对嵌入式软件的成功分析表明了方法的可行性.     

信息时代工业设计的新趋势

工业设计就是信息为主导的行业:设计师要分析现存事物和设备的状态然后设计出更为优越的产品。因而信息技术的革命对产品设计的过程带来了重大的影响,我们有必要对信息技术所取得的成就做出评估。此文将探讨这一新兴技术中的新潮流。信息技术所带来的新潮流包括:产品的情感要素的强化,人与产品和界面的情景交融中产生感情互动的趋势,艺术的创造方法成为产品创新和产品设计与互联网紧密结合。     

试论非绘画专业的色彩教学法——高职学院的色彩课教学浅谈

要使完全没有色彩知识与造型意识的高等职业学校的学生,在不多的色彩课时计划内比较全面地了解和初步掌握色彩的基本表现技法,授课教师不但要有较深的色彩理论知识和过硬的色彩造型功底,还必须具有灵活多样的教学方法与实训指导技巧,更需要进行强化有效的实训教学手段。     

A simplified fuzzy multivariable structure in a manufacturing environment

Applications of fuzzy control to industrial processes are mainly of multivariable structure. Using the traditional Zadeh principle would require a multidimensional relation to be developed representing a fuzzy model of the system. Such a multidimensional relation would result in memory overload to most industrial computers. Moreover, it would result in a highly complex compositional rule of inference to achieve the final output(s) of the system. This paper proposes a new simplified technique that avoids such complexity as well as memory overload for multivariable structure. Section 2 describes the proposed simplified multivariable technique to avoid memory overload. Section 3 demonstrates these techniques in the form of a robotic welding example where the objective is to control the speed of a robotic arm following an irregular path of weld. The speed value is dependent on the cavity size and determined by the cavity width and cavity depth as inputs. Section 4 describes an experimental application of the technique applied to an industrial process in the manufacture of force transducers termed as the cornering process. This application is composed of a two-inputs-two-outputs system.