Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

The authors proposed and tested a model describing the relationship between customer service providers' perceptions and attitudes toward their service-related duties and their customers' perceptions of satisfaction with their service experiences. Results indicated that the perception of having standards for service delivery in an organization is strongly related to line-level employees' perceptions of support from coworkers and supervisors. Perceived support from coworker, was significantly related to service providers' customer orientation, whereas perceived support from supervisors showed a weaker relationship to a customer orientation. Ultimately, service providers' customer orientation was strongly related to customers' satisfaction with service. Finally, a set of post hoc analyses indicated that coworker and supervisory support explained a greater proportion of incremental variance in the model than did perceived organizational support alone. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support

Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of safety by service engineers. Their resolution of repair requests was preserved in the organization’s memory via three compound boundary objects. These crystallizations did not manifest a static interpretation, but instead were continually reinterpreted in light of meta-negotiations. This suggests design implications for organizational memory systems which can more fluidly represent the meta-negotiations surrounding boundary objects.     

Variation de la plombemie en fonction de la contamination par le plomb de l'eau livree a la consommation: Variation of the blood lead level as a result of lead contamination of the subjects drinking water

The combination of the chemical aggressivity of water and lead piping, as is well known, can cause severe cases of lead poisoning in those who consume such water. After a great number of observations and epidemiological studies which have strongly incriminated this metal in a wide range of pathologic conditions, other materials have been gradually substituted for lead; however, the problem remains.In compliance with a European Directive to survey the risk of lead poisoning (Council Directive, 1977), a random sample of 321 residents was selected from the Vosgian Mountains of France. This region is noted for its high incidence of cases of lead poisoning: 150 reported during 8 months in 1983 (Barbier et al., 1983).During the course of a health evaluation, a blood sample was taken from each subject for lead analysis. At the same time, a sample of tap-water (after running for 5 s) was taken from each subject home. Both lead analyses (blood and water) were performed by electrothermal atomization-atomic absorption spectrophotometry. Because of the log-normality of the distributions of the blood lead levels and the concentrations of lead in the drinking water, a logarithmic transformation was performed so that the results are expressed as the geometric mean, which for the amount of lead in the drinking water of our sample was found to be 0.16 mg l^?1.Among the subjects of this study, 28% are served by water containing more than 0.10 mg l^?1 of lead (the standard for France) and 48% by water containing more than 0.05 mg l^?1 (the European and WHO standard). In concurrence with numerous authors, our study indicates that, among our subjects, the blood lead level is much higher in men than in women (geometric means 22.9 and 15.0 μg dl^?1 respectively); this difference is highly significant (t-test:P < 0.001). Table 1 summarizes the results, by sex, obtained in this region compared with those from a study (Huel, 1982) concerning an urban French population whose geometric mean blood lead levels were 15.9 μg dl^?1 for men and 11.4 μg dl^?1 for women. The irrespective of sex, is highly significant (P < 0.001). Table 2 shows the significance of the relation between these subjects, high blood lead levels and the concentration of lead in their drinking water, while Fig. 1 shows that for contamination levels up to 0.02 mg l^?1 of lead in water, the blood lead level remains relatively stable, while above this apparent “threshold” value, the blood lead level begins to increase finally reaching quite high values in response to high contamination levels, suggesting a direct translation of increases in the water above the 0.02 mg l^?1 level to increases in the blood.     

红外背景干扰研究

根据从许多地区收集来的录象磁带上的图象数据和大量红外图象数据，对红外背景图象内的干扰进行了研究。图象内的噪声是以象元电平为单位的均方根形成计算。图象经过空间滤波处理，对其内的干扰再进行计算。为获得关于红外背景图象的空间频率构成的信息，在滤波和非滤波两种状态下计算了图象的光谱密度，把计算出的干扰值输入数据库取出多组数据并绘图，确定参数量（如天气、背景类型和测量条件等）对干扰电平的影响。     

用迁移率和载流子浓度研究碲镉汞中的深能级

获得了一种研究碲镉汞深能级的方法。通过分析迁移率 载子浓度与温度的关系，可以得到关于深能级的重要依据。     

实行全面质量管理 做好江口水电站工程设计

江口水电站是芙蓉江干流开发中的骨干工程。为认真履行江口工程的设计合同，确保优质、高效地完成江口工程的各项设计工作，长江委设计院实行全面质量管理，建立了一套规范化的统计管理程序，制订详细的设计计划，落实江口工程项目各级责任人的质量责任制，采取特殊技术措施，对工程设计过程中的各项质量活动进行全过程的管理，使江口工程在满足质量标准、合同进度的情况下，工程投资最省。     

基于遗传算法的门限自回归模型在浅层地下水位预测中的应用

提出了建立门限自回归模型的一种简便通用的方法，用遗传算法可同时优化门限值和自回归系数．实例计算的结果说明了其可行性和有效性．该方法在各种工程时序预测中具有广泛的应用价值     

石油企业办社会的“悖理行为”辨疑

企业办社会虽与市场经济的客观要求相悖，但石油企业大量办社会的事实仍揭示了所具备的理性面。认为国家作为不受所有者监督的代理者对石油企业的要求，石油企业的行业特性以及在传统体制下长期运作所成的定热是石油企业办社会的主要原因。     

基于ATM的网络互连方式

ＡＴＭ技术能否在数据通信网中广泛采用取决于其是否能高效地支持现有业务，其中主要为非连接业务。本文介绍了几种基于ＡＴＭ 的非连接业务支持方式和协议体系结构，对其进行了评述并对ＩＰ分组到ＡＴＭ信元的封装效率进行了分析。     

用高程与河道断面特性平均积分曲线图解河道水面线

从恒定、渐变流河段能量方程式中推导出以高程与河道断面特性平均积分曲线图解河道水面线的方法,并通过某河段水面线计算实例说明了此方法的计算图解步骤。对于同一河道,由于高程与河道断面特性平均积分曲线不变。故曲线可重复利用。因此,对进行多种设计标准的水面线计算可很方便地直接从曲线图上得出水面线结果。