Labor-Management Cooperation and Customer Satisfaction

The satisfaction that a customer has with the construction product and construction services provided by a contractor has a direct influence on the customer’s willingness to select that contractor for future work. Labor and management working together have the opportunity to influence customer satisfaction. Activities at the contractor/craft worker level, the contractor/local union level, and the contractor association/local union level have the greatest potential to influence customer satisfaction. A precisely defined plan incorporating labor-management activities targeted at specific satisfaction factors will have the greatest likelihood of creating high customer satisfaction.     

籼米淀粉超微粉体的制备及其性质

研究了籼米淀粉超微粉体的一种新的制备方法 ,通过正交实验确定了酶处理淀粉的最佳条件 ,考察了淀粉的溶解度和膨润力。结果表明 ,酶处理淀粉的最佳工艺参数为 :水解温度４５℃ ,时间为２５ｈ ,酶用量为水解淀粉的４５%。随着粒径的减小 ,淀粉的溶解度增大 ,膨润力下降。     

制造业跟踪系统解决方案剖析

NetLinx技术的发展，使得跟踪系统发生了划时代的飞跃，在制造业上的应用更加广泛。本文以一间显像管厂为例，详细介绍了跟踪系统在制造业上的应用。     

Learning Organizations in Construction

The transformation of organizations from production-oriented entities to proactive learning entities that continuously leverage the knowledge of the workforce is a primary objective of management researchers. This focus has significant relevance to the construction industry where production-related research has predominantly overshadowed organizational development research. As one effort to change this emphasis, the writers present a research effort designed to study current organization learning techniques and technologies fielded by organizations both inside and outside of the construction industry. Through a series of exploratory case studies, the writers developed a maturity model together with the Construction Industry Institute that provides construction organizations with a framework for developing a learning organization culture. The maturity model focuses on learning organization characteristics of leadership, processes and infrastructure, communication/collaboration, education, and culture at the organization, community, and individual levels. This paper introduces the results of that effort including a presentation of the learning organization maturity model, framework application, and the overall characteristics of a learning organization.     

The greenhouse effect; Impact upon and the role to be played by construction

The authors highlight several possible ways in which the construction industry could lower present emissions of the greenhouse gas, carbon dioxide. It is an excellent discussion document and is recommended reading.     

我国钨业“四矿”问题及其对策思考

简要回顾了我国钨矿业悠久的历史、资源的优势、技术的进步和卓越的贡献 ;20世纪80年代中期以后 ,逐步陷入困境 ,举步维艰的主要表现 ;以及在解决“四矿”(矿业、矿山、矿工、矿城)问题中的艰苦经历。指出应在“四矿”问题讨论中做更多、更深的对策思考 ,并对钨业的“四矿”问题加以重点研究。     

以废钡渣为原料制取氯化钡的研究

本文研究了以直接耐晒黑Ｇ染料生产中的废钡渣为原料制取氯化钡的方法，氯化钡的得率达到废钡渣量的７０．９９％，产品质量达到一级品的标准。     

Energy Value of Resistant Starch

Resistant starch was evaluated for energy value using fine silica and normal starch as controls and young rats as a test model. The net increase in rats' carcass energy due to the test materials fed over a 3-wk period formed the basis for assessing energy value. Rats fed normal starch deposited about twice as much fat and significantly more protein in the carcass than those fed either resistant starch or silica. Rats fed resistant starch or silica showed similar growth responses and increases in components of body composition and carcass energy content. This suggested that resistant starch provided, like silica, no energy.