Neural Network and Classification Approach in Identifying Customer Behavior in the Banking Sector: A Case Study of an International Bank

The customer relationship focus for banks is in development of main competencies and strategies of building strong profitable customer relationships through considering and managing the customer impression, influence on the culture of the bank, satisfactory treatment, and assessment of valued relationship building. Artificial neural networks (ANNs) are used after data segmentation and classification, where the designed model register records into two class sets, that is, the training and testing sets. ANN predicts new customer behavior from previously observed customer behavior after executing the process of learning from existing data. This article proposes an ANN model, which is developed using a six‐step procedure. The back‐propagation algorithm is used to train the ANN by adjusting its weights to minimize the difference between the current ANN output and the desired output. An evaluation process is conducted to determine whether the ANN has learned how to perform. The training process is halted periodically, and its performance is tested until an acceptable result is obtained. The principles underlying detection software are grounded in classical statistical decision theory.     

Reliability and mechanical durability tests of flexible OLED with ALD coating

To improve the reliability and mechanical durability of a flexible organic light‐emitting diode display, the entire flexible display is coated with an aluminum oxide film by atomic layer deposition (ALD). Because the step coverage of ALD is excellent, the AlO_x film was deposited not only on the front and back surfaces but also on the side surfaces of the display. A high‐temperature and high‐humidity preservation test, repetitive bending tests, and a pencil hardness test were conducted on the flexible display with ALD‐AlO_x coating. The display survived 500 h of a 65°C, 95% preservation test, endured a 100,000‐time repetitive bending test with a curvature radius of 4 mm, and was found to have a pencil hardness of 4H.     

Relationship between crystallinity and device characteristics of In‐Sn‐Zn oxide

We have reported that the transistors having the c‐axis‐aligned crystalline (CAAC) In‐Ga‐Zn oxide (IGZO) show good performance. Recently, In‐Sn‐Zn Oxide (ITZO) has attracted much attention because of its high electron mobility, as well as IGZO. However, it has been reported that ITZO field effect transistors (FET) tend to have positive Vth (normally‐on characteristics) and poor reliability compared with IGZO‐FETs. We have reported that high‐performance and high‐reliability OS‐FETs can be fabricated by using CAAC‐IGZO, which has high crystallinity and has no clear grain boundaries, as an active layer. Therefore, we have fabricated CAAC‐ITZO thin films to improve performance of ITZO‐FETs by using CAAC‐ITZO as an active layer. In addition, FETs employing CAAC‐ITZO have better characteristics and reliability than FETs using nano‐crystal ITZO. Furthermore, constant photocurrent method (CPM) measurement was carried out in order to estimate density of deep‐level defect states caused by oxygen vacancies in oxide semiconductors. The results show that CAAC‐ITZO has lower density of deep‐level defect states than nano‐crystal ITZO. We attribute the improvement in reliability of ITZO‐FETs to a decrease in deep‐level defect states of an ITZO active layer, as is the case with IGZO.     

Sparkle measurement revisited: A closer look at the details

Four years after introduction of the first instrument for measurement of sparkle, the foundations have been reconsidered, and the pool of practical experience has been analyzed to provide a more detailed and complete picture of the subject matter. The following aspects are introduced and discussed: observation conditions and resulting requirements for imaging (sampling) and filtering, analysis of spatial periods and frequencies as a basis for filtering, spatial filtering concepts, sparkle in the frequency domain, sparkle evaluation based on analysis of single images and difference images, origins of unwanted sparkle components, scaling and offset in sparkle evaluation, and verification of the method.     

Aggregate‐induced emission in light‐emitting liquid crystal display technology

Nowadays, liquid crystal displays (LCDs) with light‐emission are considered as energy‐efficient devices and are promising alternatives to conventional LCDs. To realize such possibility, strong fluorescent materials with a dichroic properties are required. Aggregate‐induced emission (AIE) is an unusual photophysical phenomenon shown by some luminogenic materials that will be highly emissive in their aggregate state. In this work, we studied the AIE effect of a luminescent liquid crystalline molecule TPE‐PPE in our LC system as a luminophore dopant. The result showed the excellent AIE effect that higher concentration of luminogen in the nematic LC host induced stronger luminescent intensity. Through exposure of a photoisomeriable alignment material sulfonic‐dye‐1, the photopatterning of a light‐emitting LC device was achieved with the use of the TPE‐PPE/nematic LC mixture.     

Improved Quality Output through Computer‐Based Training: An Automotive Assembly Field Study

In this article, two field experiments, conducted in an automotive assembly plant, evaluate how computer‐based training of operational sequences and related quality information can support the assembly performance of the operators. The experiments were performed during the launch of a new vehicle. A comparison was made of learning progress and quality performance between a reference group of operators that only had regular training and a test group for which some of the regular training was replaced with individual computer‐based training. Both quantitative measures of the quality output and questionnaires and observations were used to evaluate the effects of computer‐based training. The results show a clear positive difference in learning progress and improvements in quality output for the test group compared with the reference group. This combined with positive attitudes expressed by the operators and their team leaders shows that this type of training is an effective way to train operators during launches of new vehicles in automotive production.     

A User‐Centric Evaluation Procedure for the Design of Child‐Resistant Medicine Bottles

Recently, people have begun to realize the importance of child‐resistant (CR) medicine packaging. However, most manufacturers and designers have not been able to effectively provide prevention strategies or design criteria to protect consumers. This research proposes a systematic approach to analyze CR packaging design problems and experiments to evaluate the identified design parameters and to generate the most suitable CR medicine packaging design. The design of a CR packaging bottle is used as an example to help explain the development procedure. During the development procedure, user trials, questionnaires, and children's anthropometric data on bottle opening and hand operations are analyzed. Five design parameters, specifically the cap diameter, cap height, bottle height, bottle diameter, and torsion, are identified and used to perform a Taguchi orthogonal array experimental analysis. A computer‐aided design system is also built to help generate the most suitable design alternatives. The results should assist designers in determining the most important CR design parameters and their most suitable combinations for bottle and related CR medicine packaging design.     

An Experimental Study on Three General Interface Layout Designs for Chemical Process Plants

The human‐machine interface design is not a new problem; however, existing knowledge appears to be focused either on interface conceptual design, which determines what information at what time needs to be displayed, or on interface detailed design, which determines the form of display elements. This article presents a study on interface layout design. Three interface layout designs were proposed based on the proximity compatibility priniciple, which were on the same interface conceptual design. In particular, the first interface layout design is with the highest degree of proximity cognition and the second and third with a reduced degree of proximity cognition. They are called sophisticated, semisophisticated, and nonsophisticated interfaces, respectively. An experiment with a simple process plant was conducted to understand user behaviors on the three interfaces. It is noted that in order to provide an unbiased comparative evaluation of these interfaces the same application problem and similar look‐and‐feel forms of interfaces were designed. In the experiment, three general classes of tasks were considered, namely, normal control operation, fault detection (or monitoring), and fault diagnosis. Two categories of measures were used: the performance measure and the subjective measure. The major results obtained from the experiment are 1) the nonsophisticated interface is the best for fault detections in terms of performance measure; besides, this interface has the lowest mental workload for fault detection; 2) the sophisticated interface is the best for normal operation in terms of performance measure; 3) there appears no significant difference for fault diagnosis in terms of performance measures for all these three interfaces; 4) for normal operation and fault diagnosis, the mental workloads for the three interfaces have no significant difference. Overall, the experiment suggests that the nonsophisticated interface be used in practice with additional two reasons: 1) most of time in the chemical process plant today is the fault detection or operation monitoring task, and 2) it is relatively easier for the nonsophisticated interface to adapt to changes in the chemical process plant design, which are common in today's manufacturing environments.     

Is It Possible to Retain Customer Loyalty When a Service Has Failed?

This article aims to analyze the impact of recovery on loyalty in the context of a service chain characterized by the e‐quality–perceived value–loyalty relationship. A sample of 91 out of 1,201 respondents claimed to have had service problems with an online travel agency website. A causal model to test relationships was performed using structural equations modeling, and it was found that data fit with the proposed model. The really important point to retaining customers is quality. It is not so clear that the recovery effort might affect loyalty. Our findings underpin some previous stream of literature confirming that recovery does not always affect loyalty. Although the literature has not reached a consensus in this topic, we add new elements in this debate.     

Design of a printed log‐periodic dipole array antenna with high gain for millimeter‐wave applications

In this article, a V‐band printed log‐periodic dipole array (PLPDA) antenna with high gain is proposed. The antenna prototype is designed, simulated, fabricated, and tested. Simulation results show that this antenna can operate from 42 to 82 GHz with a fractional impedance bandwidth of 64.5% covering the whole V‐band (50–75 GHz). The antenna has a measured impedance matching bandwidth that starts from 42 to beyond 65 GHz with good agreement between the experimental and simulated results. At 50 and 65 GHz, the antenna has a measured gain of 10.45 and 10.28 dBi, respectively, with a gain variation of 2.6 dBi across the measured frequency range. The antenna prototype exhibits also stable radiation patterns over the operating band. It achieves side‐lobe suppression better than 17.26 dB in the H‐plane and better than 8.95 dB in the E‐plane, respectively. In addition, the cross‐polarization component is 18.5 dB lower than the copolarization with front‐to‐back ratio lower than 24.1 dB in both E‐ and H‐planes across the desired frequency range. Based on a comparison of performance among the reported work in the literature, we can say that the proposed PLPDA antenna is a proper candidate to be used in many applications at V‐band frequency. © 2014 Wiley Periodicals, Inc. Int J RF and Microwave CAE 25:185–193, 2015.