The impact of process standardization on business process outsourcing success

What is the impact of business process standardization on business process outsourcing (BPO) success? This paper argues that there is a direct impact of process standardization on BPO success, due to production cost economies, and also an indirect effect via improved contractual and relational governance resulting from better monitoring opportunities and facilitated communication and coordination. This threefold impact of standardization on BPO success is empirically confirmed using data from 335 BPO ventures in 215 German banks.     

Temporal aggregation, systematic sampling, and the Hodrick-Prescott filter

The time aggregation properties of the Hodrick-Prescott (HP) filter, which decomposes a time series into trend and cycle, are analyzed for the case of annual, quarterly, and monthly data. Aggregation of the disaggregate components cannot be obtained as the exact result from direct application of an HP filter to the aggregate series. Employing several criteria, HP decompositions for different levels of aggregation that provide similar results can be found. The aggregation is guided by the principle that the period associated with the frequency for which the filter gain is should not be altered. This criterion is intuitive and easy to apply. It is shown that it is approximated, to the first order, by an already proposed empirical rule and that alternative, more complex criteria yield similar results. Moreover, the values of the smoothing parameter of the HP filter that provide results which are approximately consistent under aggregation are considerably robust with respect to the ARIMA model of the series. Aggregation is found to perform better for the case of temporal aggregation than for systematic sampling. The desirability of exact aggregation consistency is investigated. A clarification concerning the supposed spuriousness of the cycles obtained by the HP filter is discussed.     

Making the ‘MOST’ out of RFID technology: a research agenda for the study of the adoption,usage and impact of RFID

Radio frequency identification (RFID) technology dramatically increases the ability of the organization to acquire a vast array of data about the location and properties of any entity that can be physically tagged and wirelessly scanned within certain technical limitations. RFID can be applied to a variety of tasks, structures, work systems and contexts along the value chain, including business-to-business logistics, internal operations, business-to-consumer marketing, and after-sales service applications. As industry adoption of RFID increases there is an emerging interest by academic researchers to engage in scholarly investigation to understand how RFID relates to mobility, organizational and systems technologies (MOST). In this paper, we explore RFID and propose a research agenda to address a series of broad research questions related to how RFID technology: (1) is developed, adopted, and implemented by organizations; (2) is used, supported, and evolved within organizations and alliances; and (3) impacts individuals, business processes, organizations, and markets. As with many technological innovations, as the technical problems associated with implementing and using RFID are addressed and resolved, the managerial and organizational issues will emerge as critical areas for IS research.

基于超图的企业过程的描述和简化原理

企业的一项重要任务就是对现有企业过程进行有效的改善和革新。这项工作设计是为了达到减少成本、提高质量和效率而进行的企业过程的简化和减少非增值过程的两项活动。提出一种利用超图理论对企业过程描述和简化的方法。首先通过带参数的有向超图为企业过程模型;然后根据最小化等超图理论总结出过程优化的三条规则,用于简化企业过程,识别和减少非增值活动。     

基于NET的电子税务系统解决方案研究*

针对网上申报税务管理的业务需求,首先对系统开发平台的选择进行了讨论,给出了基于Web计算的B/W/D三层体系结构的电子税务系统的应用体系结构和基于微软NET的系统框架,进行了系统业务流程的分析和设计,采用XML,SSL等技术实现系统数据标准化处理和系统安全控制等的策略和方法,这种电子税务系统解决方案具有良好的开放型、集成性、可扩充性和安全性。     

BPMN: An introduction to the standard

The Business Process Model and Notation (BPMN) is the de-facto standard for representing in a very expressive graphical way the processes occurring in virtually every kind of organization one can think of, from cuisine recipes to the Nobel Prize assignment process, incident management, e-mail voting systems, travel booking procedures, to name a few. In this work, we give an overview of BPMN and we present what are the links with other well-known machineries such as BPEL and XPDL. We give an assessment of how the OMG's BPMN standard is perceived and used by practitioners in everyday business process modeling chores.     

Workflow simulation for operational decision support using event graph through process mining

It is increasingly common to see computer-based simulation being used as a vehicle to model and analyze business processes in relation to process management and improvement. While there are a number of business process management (BPM) and business process simulation (BPS) methodologies, approaches and tools available, it is more desirable to have a systemic BPS approach for operational decision support, from constructing process models based on historical data to simulating processes for typical and common problems. In this paper, we have proposed a generic approach of BPS for operational decision support which includes business processes modeling and workflow simulation with the models generated. Processes are modeled with event graphs through process mining from workflow logs that have integrated comprehensive information about the control-flow, data and resource aspects of a business process. A case study of a credit card application is presented to illustrate the steps involved in constructing an event graph. The evaluation detail is also given in terms of precision, generalization and robustness. Based on the event graph model constructed, we simulate the process under different scenarios and analyze the simulation logs for three generic problems in the case study: 1) suitable resource allocation plan for different case arrival rates; 2) teamwork performance under different case arrival rates; and 3) evaluation and prediction for personal performances. Our experimental results show that the proposed approach is able to model business processes using event graphs and simulate the processes for common operational decision support which collectively play an important role in process management and improvement.     

A trace metamodel proposal based on the model driven architecture framework for the traceability of user requirements in data warehouses

The complexity of the data warehouse (DW) development process requires to follow a methodological approach in order to be successful. A widely accepted approach for this development is the hybrid one, in which requirements and data sources must be accommodated to a new DW model. The main problem is that we lose the relationships between requirements, elements in the multidimensional (MD) conceptual models and data sources in the process, since no traceability is explicitly specified. Therefore, this hurts requirements validation capability and increases the complexity of Extraction, Transformation and Loading processes. In this paper, we propose a novel trace metamodel for DWs and focus on the relationships between requirements and MD conceptual models. We propose a set of Query/View/Transformation rules to include traceability in DWs in an automatic way, allowing us to obtain a MD conceptual model of the DW, as well as a trace model. Therefore, we are able to trace every requirement to the MD elements, further increasing user satisfaction. Finally, we show the implementation in our Lucentia BI tool.     

From fine-grained to abstract process models: A semantic approach

Organizations actively managing their business processes face a rapid growth of the number of process models that they maintain. Business process model abstraction has proven to be an effective means to generate readable, high-level views on business process models by showing coarse-grained activities and leaving out irrelevant details. In this way, abstraction facilitates a more efficient management of process models, as a single model can provide for many relevant views. Yet, it is an open question how to perform abstraction in the same skillful way as experienced modelers combine activities into more abstract tasks. This paper presents an approach that uses semantic information of a process model to decide on which activities belong together, which extends beyond existing approaches that merely exploit model structural characteristics. The contribution of this paper is twofold: we propose a novel activity aggregation method and suggest how to discover the activity aggregation habits of human modelers. In an experimental validation, we use an industrial process model repository to compare the developed activity aggregation method with actual modeling decisions, and observe a strong correlation between the two. The presented work is expected to contribute to the development of modeling support for the effective process model abstraction.     

Discovery and analysis of e-mail-driven business processes

E-mail is used as the primary tool for business communication and collaboration. This paper presents a novel e-mail interaction mining method to discover and analyze e-mail-driven business processes. An e-mail-driven business process is perceived as a human collaboration process that consists of interactions between people who may each play different roles. The notion of message threads (i.e. sets of e-mail messages that are replies to each other) is used as the fundamental building block to construct the interactions in the e-mail-driven business process. The proposed method adopts an interaction-centric business process modeling language to visualize the discovered e-mail-driven business process. The method identifies message threads from an e-mail archive, and constructs an interaction-centric process model based on the temporal order and similarity of the threads. Process-related information is extracted from e-mail header fields. A software tool, named E-mail Interaction Miner, implements the proposed method. A case study is used to apply and evaluate the method on a set of e-mails collected from a Dutch gas transport company. The evaluation results are discussed. These results comprise business process improvement opportunities for the case organization, and contributions to theory and language development.