电子商务环境下的客户关系管理研究

本文对电子商务环境下的客户关系管理的含义、特点及功能进行新的定义与分析,指出过去的客户关系管理所存在的不足,并对现有的客户关系管理流程进行了改进,认为必须要考虑诸多外部环境因素,特别指出改进后的客户关系管理流程与已有流程间的区别,并对其做出进一步的分析。     

几何过程与最优保修策略

研究了几何过程的特性,举例说明了它在最优保修策略中的应用,并对增加谈判力提出几点合理建议。     

基于流程树的BPEL4WS中流程服务动态优化方法*

针对服务流程建模语言BPEL4WS难以满足用户个性化需求也无法适应动态环境变化的问题,提出了一种动态优化BPEL4WS中流程服务的方法。该方法给出了一种Web服务交互代价计算模型,用来评价用户对Web服务的偏好程度以及实时环境下Web服务交互的现实代价。将BPEL4WS描述的服务组合流程转换为服务组合流程树,并借助领域本体对流程树节点进行语义检查,消除流程树中不合法的流程组合。通过深度优先遍历流程树,利用单亲遗传算法对流程服务进行优化组合。最后给出应用算例,并对用来优化组合流程服务的单亲遗传算法的适用性与     

Modeling the Value-Based Software Process with Object-Petri-Nets

Commercial organizations increasingly need software processes sensitive to busi- ness value, quick to apply, supportive of multi-stakeholder collaboration, and capable of early analysis for subprocess consistency and compatibility. This paper and a companion paper \Applying Value-Based Software Process: An ERP Example" present our experience in ap- plying a lightweight synthesis of a Value-Based Software Quality Achievement (VBSQA) process and an Object-Petri-Net (OPN) based process model to achieve a stakeholder win- win outcome for software quality achievement in an ERP software project in China. We attempt to answer such questions as (1) whether it is possible to model various project stakeholder perspectives using formal process modeling languages in a real-world project? (2) how to make stakeholders synchronize and stabilize their value propositions, activities and commitments as needed. The companion paper presents the VBSQA process and its application to the ERP project; this paper presents the OPN-based process modeling and its application. The application results of OPN process modeling conˉrmed that (1) the OPN- based process model provided project managers with a synchronization and stabilization framework for process activities, success-critical stakeholders and their value propositions; (2) process visualization and simulation tools signiˉcantly increased management visibility and controllability for the success of the software project.     

基于LS-SVM棉针织物前处理工艺指标软测量

该文针对棉针织物前处理过程工艺指标吸水性和白度难以实现在线连续检测,且与前处理过程温度、时间、液碱浓度、双氧水浓度等影响因素具有较强非线性,难以建立精确数学模型。在分析了棉针织物前处理过程质量指标相关影响因素的基础上,采用最小二乘支持向量机建立了前处理过程工艺技术指标软测量模型,并通过实验验证了软测量模型的有效性。     

基于FPGA的光栅尺位置速度反馈模块设计

利用FPGA的高速运算能力,建立一个数据采集处理模块,该模块的任务是采集光栅尺输入信号,对采集到的信号进行分析处理,得出速度、位移、方向等物理量.并对该模块进行了仿真,结果表明模块可以很好地完成预定任务.     

部分信息下的最优投资选择模型研究

在部分信息下研究了均值方差投资选择模型.投资者只能观察到风险资产的价格,漂移过程用一个高斯过程来刻画.本文的目的是使最终财富期望最大化,而使得最终财富的方差最小.本文模型中有一个债券及股票资产,在部分信息下推导出了最优策略及均值方差有效前沿.     

混合装配线过程平衡研究与仿真

生产过程的混合装配线平衡问题,分为在确定条件下的最小生产循环单元的静态平衡问题和不确定条件修正过后的动平衡问题.针对确定工位条件下的混装生产线,构建其静态平衡模型,分析不确定因素,并以操作工人的操作时间不确定性为例,研究时间不确定性动态平衡.利用Flexsim软件,通过仿真进行了验证.相关实验验证了上述方法和结论的正确性.     

动态批次主元分析在化工过程中的应用研究

本文研究了批次动态主元分析(BDPCA)及其在化工过程中的应用.批次动态主元分析是主元分析的一种延伸,通过把三维矩阵转化成二维矩阵,结合时滞变量算法捕捉批次过程中的动态特性完成过程的监视并给出了确定时滞变量的算法.以TE过程为例,与多向主元分析法相比,仿真结果表明,BDPCA算法实现了考虑过程中的批次动态特性并提高了对过程变化的故障检测能力.     

Fault-Diagnosis Method Based on Support Vector Machine and Artificial Immune for Batch Process

A new fault-diagnosis method to be used in batch processes based on multi-phase regression is presented to overcome the difficulty arising in the processes due to non-uniform sample data in each phase. Support vector machine is first used for phase identification, and for each phase, improved artificial immune network is developed to analyze and recognize fault patterns. A new cell elimination role is proposed to enhance the incremental clustering capability of the immune network. The proposed method has been applied to glutamic acid fermentation, comparison results have indicated that the proposed approach can better classify fault samples and yield higher diagnosis precision.