基于指标细分的顾客满意度提升策略分析

满意度研究成为目前质量领域和经济领域一个非常热门和前沿的话题,但时常发现一些研究采用的满意度提升策略分析方法过于简单,甚至出现指标重要性和影响力概念混淆的现象．指标细分是正确研究企业满意度提升策略的前提条件,而重要性＆影响力两维矩阵分析和奖惩分析是实现指标细分的有效方法．     

山西省电力产业调整和振兴规划分析

通过分析山西省电力发展状况、存在的主要问题,面临的困难以及优势条件,以<山西省电力产业调整和振兴规划>为指导思想,针对全省电力实际,提出了进一步优化电源布局、继续加强电力项目核准、积极稳妥推进电价改革、加大电力建设及技术改造投入、完善小火电机组退出机制、严格电源项目市场准入、制定合理的财政配套政策等保障措施.     

Energy decay characteristics of a non-circular supersonic jet

In this paper, we study the energy decay characteristics of the nozzle at supersonic velocity. We have taken three types of configuration: circular, square and elliptical. The results are compared to the circular exit design. The experimental data are compared in relation to the pressure ratio. The throat area assumed to be constant. The supersonic potential core length of the different orientations is calculated. From the results, we have found that the exit geometry plays an important role in mixing promotion. The core length of a non-circular jet is less intense than a circular jet. The core length of the nozzle is the same in both under and overexpanded case. In addition to that, there is no sign of axis switching due to weak shock. The results are obtained in two different categories, total pressure data and numerical simulation. An empirical relation is used to investigate the core length experimentally.     

绿色建材应用现状的调查研究

本文对上海市的消费者就绿色建材的认知、购买、评价及应用情况进行了调查与分析,总结了消费者对绿色建材的认知度、认可度和购买意愿,归纳出绿色建材在推广使用中存在的主要问题,并提出相应的解决方法。     

国有石油企业基层管理创新的思考

论述了随着企业内外部环境的变化,现有基层管理模式已不适应企业的进一步发展。通过对基层管理的理论探讨并结合具体事例,提出了促进企业有效发展的基层管理新模式的思路。     

利用微生物技术提升上层糟酒优质品率的研究

文中对提升上层糟酒优质品率进行了研究,结果表明利用微生物及其配套技术可使上层糟酒的己酸乙酯含最比传统大生产提高78.89%以上,并且中、下层槽酒的质量也有大幅度提高,其中总酯、已酸以及已酸乙酯含量分别较中下层糟酒提高54.62%、80.66%和90.03%.     

探讨家具品牌建立的整合推广模式

本文主要以深圳市景初家具设计公司与香港华伟家具公司合作开发推广的“写意东方”品牌为例,对家具品牌策划、设计与推广新模式的各个环节进行详细分析,希望能对家具企业的品牌建设提供一条行之有效的新的品牌发展模式。     

Promotion through gas phase induced surface segregation: methanol synthesis from CO, CO2 and H2 over Ni/Cu(100)

We have studied the rate of methanol formation over Cu(100) and Ni/Cu(100) from various mixtures of CO, CO₂ and H₂. It is found that the presence of submonolayer quantities of Ni leads to a strong increase in the rate of methanol formation from mixtures containing all three components whereas Ni does not influence the rate from mixtures of CO₂/H₂ and CO/H₂, respectively. The influence of the partial pressures of CO and CO₂ on the rate indicates that the role of CO is strictly promoting. From temperature-programmed desorption spectra it follows that the surface concentration of Ni depends strongly on the partial pressure of CO. In this way the increase in reactivity is interpreted as a CO-induced structural promotion introduced by the stronger bonding of CO to Ni as compared to Cu. It is suggested that this type of promotional behavior will be of general importance in existent catalysts and perhaps even more relevant in the development of new or improved bimetallic catalysts. This revised version was published online in July 2006 with corrections to the Cover Date.     

Characterization of palladium supported on sulfated zirconia catalysts by DRIFTS, XAS and n-butane isomerization reaction in the presence of hydrogen

Palladium supported on sulfated zirconia (PdSZ) has been characterized by the n-butane isomerization reaction in the presence of hydrogen, X-ray absorption spectroscopy (XAS) and diffuse reflectance Fourier transform infrared spectroscopy (DRIFTS) of adsorbed carbon monoxide. Catalyst calcination at 873 K followed by hydrogen reduction at 513 K results in the formation of 30–40 Å Pd metal clusters, but the surface can only weakly adsorb CO, though stronger than Pd-free, sulfated zirconia catalysts. In the presence of hydrogen, PdSZ has a lower n-butane isomerization activity than SZ, and the Pd function cannot stabilize the reaction at low H₂/n-butane ratios.     

Steady-state multiplicity phenomena during the electrochemical promotion of NO reduction by C2H4 in presence of O2 on thin Rh and Pt catalyst-electrodes in a monolithic electropromoted reactor

The electrochemical promotion of catalysis (EPOC) was used to promote the selective reduction of NO by hydrocarbons in presence of oxygen using thin (40 nm) porous Rh and Pt catalyst layers sputtered on the opposite surfaces of thin (0.25 mm) solid electrolyte (YSZ) plates serving as electrocatalytic elements of a monolithic electrochemically promoted reactor (MEPR). Using 22 Rh/YSZ/Pt type cells it was found that the reduction of NO in presence of 1.1 kPa O₂ and 0.36 kPa C₂H₄ can be efficiently electropromoted with 340% rate enhancement, reaching 95% NO conversion with 100% selectivity to N₂ in the temperature range from 280 to 340 °C. The apparent Faradaic efficiency is larger than unity for both the NO reduction and the C₂H₄ oxidation reaction.At elevated temperatures (≥300 °C) and high reactant conversions it was found that after current interruption, the catalytic rates do not return to their initial values but remain in a new highly active steady state. It appears that this highly active state is not a genuine intrinsic permanent NEMCA state but is manifestation of steady-state multiplicity in the monolithic reactor resulting from near complete gaseous O₂ consumption. Thus the low and high activity steady states corresponding to zero applied potential appear to correspond to high and low average P_O2 in the reactor. The latter is the result of the near complete reactant conversion under the preceding electropromoted operation. These highly active permanent NEMCA states may be quite useful for practical applications.