TQM与ERP的集成策略探讨

针对TQM与ERP在企业中应用独立的状况，从TQM与ERP的发展背景和特点出发，阐述了两者所具有的内在协调性和互补性关系，从理论、技术、方法与工具等层面上分析了TQM与ERP集成的可行性与必要性，从文化整合、过程整合、技术整合和分步实施等方面探讨了TQM与ERP的集成策略和实施方案。TQM与ERP的有机集成，可以充分有效地整合企业的资源，快速响应市场，提高企业的市场竞争力。     

A fuzzy AHP-based performance evaluation model for implementing SPC in the Taiwanese LCD industry

Statistical process control (SPC) is one of the most practical and widely used tools to enhance product quality and reduce costs. However, the implementation of SPC has often resulted in unsatisfactory performance; moreover, there is no well-established standard for evaluation of the results of introducing the system. The present study addresses this problem by proposing an effective and convenient performance-evaluation model for implementing SPC. The proposed model draws on the DMAIC methodology of Six Sigma, the performance-evaluation model of Lin et al. (Lin, W.T., Liu, C.H., Hsu, I.C., and Lai, C.T., 2004. An empirical study of QS 9000 in the automobile and related industries in Taiwan. Total Quality Management, 15 (3), 335–378), and the fuzzy mathematical programming of Kaufmann and Gupta (Kaufmann, A. and Gupta, M.M., 1991. Introduction to fuzzy arithmetic: theory and application. New York: Van Nostrand Reinhold) to define the fuzzy indices and control values of importance, action, and performance in developing the proposed performance-evaluation model. The model is then applied in a case study of a Taiwanese liquid crystal display manufacturer. A questionnaire is designed to establish fuzzy indices of importance, action, and performance values for assessment by analytic hierarchy process methodology. Various critical factors and feasible improvement strategies are then compared (using computed weights) to determine the priority of the improvement strategies. To verify improvement, the same model is used to re-evaluate system control performance after implementing the improvement strategies for some time. The study demonstrates that the proposed model is an effective and convenient tool that can be used to analyse and improve the performance of an existing SPC system or to enhance success in implementing a new SPC system while working within constraints of time and costs.     

Improvement strategies for the tools and techniques of quality improvement: Utilization of a performance evaluation matrix in the taiwanese high‐tech industry

This study integrates importance–performance analysis (IPA) and Slack's IPA matrix to provide a more comprehensive performance‐evaluation matrix for prioritizing improvement actions with regard to the tools and techniques of quality improvement. The study undertakes a review of the literature to identify the tools and techniques most widely used by high‐tech businesses in Taiwan. Following a survey of 394 managers and technicians, these tools and techniques are then placed on the integrated performance‐evaluation matrix to determine appropriate priorities for improvement actions. The study finds that “new seven” total quality management tools are used less often than “old seven” total quality management tools, and that education, training, and the efficient use of corporate resources are required to improve the frequency of utilization and the performance of the tools and techniques of quality improvement. © 2011Wiley Periodicals, Inc.     

A Decision Impact Model

ABSTRACT

Current and forecasted world economic trends call for an examination of traditional management organizational behavior. Changes in organizational behavior require a downward decision-making responsibility transfer. An examination of human motivational theories and experimental data provides insight into this needed decision transfer.

A decision impact model of current operational management trends is presented. The model shows the necessity for streamlining the traditional organization in an effort to accommodate rapidly changing technology and increase organizational competitiveness. An investigation of decision transfer is also presented.     

Contextual and mediation analysis between TQM critical factors and organisational results in the EFQM Excellence Model framework

Following a total quality management (TQM) approach and the EFQM Model framework, this contribution aims to study the influence of TQM social factors on organisational results, by considering the TQM technical factors as a mediating variable in this relationship. Moreover, the effect of size and type of business on the implementation of TQM and results is analysed, as well as determining which TQM practices have a more important effect on the operational results. The research questions and hypotheses proposed in this research model are tested on a sample of 116 Spanish firms. The results support the reliability, validity and the high-predictive power of the EFQM Excellence Model as a framework for the implementation of TQM. Moreover, our findings indicate that TQM social factors provide a cornerstone for the success of the quality system. Similarly, TQM technical factors partially mediate the relationship between TQM social factors and results. It was also found that TQM social factors and processes management are the main predictors of operational performance. Finally, significant differences were found in TQM implementation, and in the key results of companies, based on their size; however, these differences are not significant based on the sector activity.     

Proactive approach for stochastic RCMPSP based on multi-priority rule combinations

Empirical evidence shows that profitability does not always rise when lean management (LM) is implemented. This paper reviews the literature that has empirically analysed how LM impacts financial performance in order to identify the most used assessment model and the direction and significance of the findings. We have found that the most comprehensive models, those considering financial and operational indicators and contextual factors, find a positive and significant impact of LM on financial performance. These findings can benefit managers requiring an assessment of LM and the building of an evaluation system and can serve as a guideline for monitoring LM implementation.     

TQM与IS09001交融管理在建筑工程设计质量监控中的应用

建筑设计是建筑工程质量监控中的首要环节,TQM与IS09001：2000的相互结合在其质量管理体系中发挥着重要作用,文中探讨通过两者交融管理对建筑设计质量进行有效监控,使设计文件在满足业主使用要求的同时,能满足现行规范和设计单位的效益要求,实现“最高的质量和最低的成本”的目标。     

全面质量管理在VAV空调工程中的应用

大多数VAV空调比传统的CAV空调系统要敏感得多，也更易出现问题，推荐在整个VAV空调系统的设计、设备选型、安装、调试平衡及运行维护的过程中采用全面质量管理（TQM）。     

如何理解ISO9000和全面质量管理的关系

质量和质量管理成为当今企业最关注的热点之一，ISO9000标准和TQM全面质量管理是两种质量管理概念。它们之间的发展与传承是紧密联系的。通过分析ISO9000和TQM的要求和特点，明确二者之间的关系，帮助企业正确理解和应用它们。     

基于模糊层次分析法的培训项目全面质量管理评价指标体系研究

培训质量是培训机构发展的生命线。实行培训项目全面质量管理是全面提高培训质量、有效实现人才培养、创新培训质量管理模式的手段之一。在文献查阔、问卷调查的基础上,分析与培训项目质量相关的因素,构建了培训项目全面质量管理评价指标体系,并采用模糊层次分析法（FAHP）对指标体系进行评价。