Quantifying requirements volatility effects

In an organization operating in the bancassurance sector we identified a low-risk IT subportfolio of 84 IT projects comprising together 16,500 function points, each project varying in size and duration, for which we were able to quantify its requirements volatility. This representative portfolio stems from a much larger portfolio of IT projects. We calculated the volatility from the function point countings that were available to us. These figures were aggregated into a requirements volatility benchmark. We found that maximum requirements volatility rates depend on size and duration, which refutes currently known industrial averages. For instance, a monthly growth rate of 5% is considered a critical failure factor, but in our low-risk portfolio we found more than 21% of successful projects with a volatility larger than 5%. We proposed a mathematical model taking size and duration into account that provides a maximum healthy volatility rate that is more in line with the reality of low-risk IT portfolios. Based on the model, we proposed a tolerance factor expressing the maximal volatility tolerance for a project or portfolio. For a low-risk portfolio its empirically found tolerance is apparently acceptable, and values exceeding this tolerance are used to trigger IT decision makers. We derived two volatility ratios from this model, the π-ratio and the ρ-ratio. These ratios express how close the volatility of a project has approached the danger zone when requirements volatility reaches a critical failure rate. The volatility data of a governmental IT portfolio were juxtaposed to our bancassurance benchmark, immediately exposing a problematic project, which was corroborated by its actual failure. When function points are less common, e.g. in the embedded industry, we used daily source code size measures and illustrated how to govern the volatility of a software product line of a hardware manufacturer. With the three real-world portfolios we illustrated that our results serve the purpose of an early warning system for projects that are bound to fail due to excessive volatility. Moreover, we developed essential requirements volatility metrics that belong on an IT governance dashboard and presented such a volatility dashboard.     

A semantic-expansion approach to personalized knowledge recommendation

The rapid propagation of the Internet and information technologies has changed the nature of many industries. Fast response and personalized recommendations have become natural trends for all businesses. This is particularly important for content-related products and services, such as consulting, news, and knowledge management in an organization. The digital nature of their products allows for more customized delivery over the Internet. To provide personalized services, however, a complete understanding of user profile and accurate recommendation are essential.In this paper, an Internet recommendation system that allows customized content to be suggested based on the user's browsing profile is developed. The method adopts a semantic-expansion approach to build the user profile by analyzing documents previously read by the person. Once the customer profile is constructed, personalized contents can be provided by the system. An empirical study using master theses in the National Central library in Taiwan shows that the semantic-expansion approach outperforms the traditional keyword approach in catching user interests. The proper usage of this technology can increase customer satisfaction.     

On technology for functional requirement-based reference design retrieval in engineering knowledge management

Engineering design is a knowledge-intensive process, and includes conceptual design, detailed design, engineering analysis, assembly design, process design, and performance evaluation. Each of these tasks involves various aspects of technical knowledge and experience. Whether this technical knowledge and experience can be effectively shared is key to increasing product development capability and quality, and also to reducing the duration and cost of the development cycle. Consequently, providing engineering designers various query methods for retrieving engineering knowledge is one of the most important tasks in engineering knowledge management.The study develops a technology for functional requirement-based reference design retrieval as a decision support mechanism, which can assist engineering designers to retrieve relevant design and associated knowledge for reference in conducting functional requirements of a product. This study involves the following tasks: (i) designing a functional requirement-based reference design retrieval process, (ii) developing techniques related to the technology for functional requirement-based reference design retrieval, and (iii) implementing a functional requirement-based reference design retrieval mechanism. The retrieval process includes the steps of functional requirement-based query, case searching and matching, and case ranking. The technology involves (i) a structured query model for functional requirements, (ii) an index structures for historical design cases, (iii) functional requirement-based case searching and matching mechanisms, (iv) a functional requirement-based case ranking mechanism, and (v) a case-based representation of designed entities. Finally, the experimental example with indexing and retrieving similar designed entities is conducted to demonstrate the proposed techniques worked efficiently.     

一种新的业务过程管理模型

通过对工作流本质的探讨和对WfMC工作流参考模型的分析,提出了在分解业务过程控制逻辑与应用逻辑的基础上,进一步将控制逻辑分解为路由逻辑与资源管理逻辑的思想.提出了描述资源管理逻辑的资源管理模型.基于资源管理模型提出一种新的过程管理模型BRM,给出了基于BRM的业务过程管理系统的系统框架和功能模块.与WfMC工作流参考模型的对比表明:BRM模块更清晰,柔性更突出,分解粒度更小.     

Decomposition heuristic to minimize total cost in a multi-level supply chain network

In this paper, the distribution planning model for the multi-level supply chain network is studied. Products which are manufactured at factory are delivered to customers through warehouses and distribution centers for the given customer demands. The objective function of suggested model is to minimize logistic costs such as replenishment cost, inventory holding cost and transportation cost. A mixed integer programming formulation and heuristics for practical use are suggested. Heuristics are composed of two steps: decomposition and post improving process. In the decomposition heuristics, the problems are solved optimally only considering the transportation route first by the minimum cost flow problem, and the replenishment plan is generated by applying the cost-saving heuristic which was originally suggested in the manufacturing assembly line operation, and integrating with the transportation plan. Another heuristic, in which the original model is segmented due to the time periods, and run on a rolling horizon based method, is suggested. With the post-improving process using tabu search method, the performances are evaluated, and it was shown that solutions can be computed within a reasonable computation time by the gap of about 10% in average from the lower bound of the optimal solutions.     

Some problems of computer-aided testing and “interview-like tests”

Computer-based testing – is an effective teacher’s tool, intended to optimize course goals and assessment techniques in a comparatively short time. However, this is accomplished only if we deal with high-quality tests. It is strange, but despite the 100-year history of Testing Theory (see, Anastasi, A., Urbina, S. (1997). Psychological testing. Upper Saddle River, NJ: Prentice-Hall) there still exist some misconceptions. Modern wide-spread systems for computer based course management and testing reveal a set of problems corresponding to certain features of testing methods.     

A manufacturing XML schema definition and its application to a data management system on the shop floor

Digitization for sharing knowledge on the shop floor in the machinery industry has been given much attention recently. To help engineers use digitization practically and efficiently, this paper proposes a method based on manufacturing case data that has a direct relation to manufacturing operations. The data are represented in XML schema, as it can be easily applied to Web-based systems on the shop floor. The definitions were made for eight manufacturing methods including machining and welding. The derived definitions consist of four divisions of metadata, work-piece, process and evaluation. Three divisions except for the “process” division are common to the manufacturing methods. The average number of elements for a manufacturing method is about 200. The represented schema is also used to convey knowledge such as operation standards and manufacturing troubleshooting on the shop floor. Using the definitions, a data management system is developed. It is a Web-based Q&A system, in which the engineers specify the manufacturing case data mainly by selecting from the candidates. Then, the system fills in the blank portions and/or shows messages to help complete the case data. The proposed method is evaluated through practical scenarios of arc welding and machining.     

Multi-behavior agent model for planning in supply chains: An application to the lumber industry

Recent economic and international threats to western industries have encouraged companies to increase their performance in all ways possible. Many look to deal quickly with disturbances, reduce inventory, and exchange information promptly throughout the supply chain. In other words they want to become more agile. To reach this objective it is critical for planning systems to present planning strategies adapted to the different contexts, to attain better performances. Due to consolidation, the development of integrated supply chains and the use of inter-organizational information systems have increased business interdependencies and in turn the need for increased collaboration to deal with disturbance in a synchronized way. Thus, agility and synchronization in supply chains are critical to maintain overall performance. In order to develop tools to increase the agility of the supply chain and to promote the collaborative management of such disturbances, agent-based technology takes advantage of the ability of agents to make autonomous decisions in a distributed network through the use of advanced collaboration mechanisms. Moreover, because of the highly instable and dynamic environment of today's supply chains, planning agents must handle multiple problem solving approaches. This paper proposes a Multi-behavior planning agent model using different planning strategies when decisions are supported by a distributed planning system. The implementation of this solution is realized through the FOR@C experimental agent-based platform, dedicated to supply chain planning for the lumber industry.     

New product development team intelligence: Antecedents and consequences

Our study investigated the effect of team knowledge on new product development (NPD). By investigating 207 NPD projects, we found that the declarative and procedural knowledge of the team and their use of IT had a positive influence on the team's knowledge base; and that the higher the functional diversity of the project team, the greater their overall knowledge. We also found that team knowledge positively impacted new product creativity and success in the market place.     

Do organizational citizenship behaviors lead to information system success?: Testing the mediation effects of integration climate and project management

We adapted a model in organizational theory to determine whether organizational citizenship behaviors (OCBs) of system implementation teams influenced that organization's integration climate and improved their project management, resulting in successful system implementation. Surveys were elicited from 254 system users in various business organizations that had implemented large-scale IS in the previous year; the analysis of their responses provided support for our model, suggesting that the OCB of the implementation team created a higher level of integration climate and more effective project management, and that these in turn influenced information system success. Implications for researchers and managers are discussed and limitations are identified.