Loose Coupling and Healthcare Organizations: Deployment Strategies for Groupware

Healthcare organizations are often organized in a modular, loosely coupled fashion where separate and semi-autonomous work units specialize in different areas of care delivery. This partitioning allows each unit to adapt to emerging practice standards in its area of expertise and to adjust to its local work environment. However, organizational loose coupling can limit the flow of information within organizations and can make it difficult to coordinate services when patients’ care is dependent on professionals from more than one unit. Groupware systems have the potential to improve coordination and information access in healthcare organizations. However, modularity and loose coupling make it difficult to introduce new systems when they span more than one unit, since authority is not always centralized and since perceptions and frames of reference on new deployments differ across units. In this paper, we define a groupware deployment framework for loosely coupled healthcare organizations that has two parts: a set of deployment challenges and a set of deployment strategies. The deployment challenges include: difficulties centralizing deployments, perceptions of inequity, role conflicts, and problems achieving critical mass. The deployment strategies outline a preliminary set of approaches for addressing the difficulties of deploying CSCW systems in loosely coupled healthcare organizations. We illustrate the framework by presenting a case study of a groupware deployment in a home care setting.     

民办高校教师职业过劳的成因与对策分析

针对我国民办高校人力资源管理中的教师职业过劳问题，从员工职业心理健康、压力管理、积极情绪等方面，利用员工帮助计划（EAP）方法，对其形成的原因进行了分析，并从个人、组织和社会三方面提出了解决策略。     

CMM导入小型软件企业/小型软件项目的研究

文章在介绍软件能力成熟度模型(CapabilityMaturityModel,CMM)的基础上,分析小型软件企业/小型软件项目特点,提出CMM导入小型软件企业/小型软件项目过程中应注意的问题,针对CMM五层标准,给出了小型软件企业/小型软件项目引入CMM的方案。     

An Assessment of the Singerian Inquiring Organizational Model: Cases from Academia and the Utility Industry

The Singerian model of inquiring organizations is reviewed (Proceedings of the Americas Conference on Information Systems, Phoenix, Arizona Aug. 16–18,1996:443–445; Australian Journal of Information Systems, 1998;6(1):3–15, reprinted in Foundations of Information Systems: Towards a Philosophy of Informative Technology, http://www.cba.uh.edu/~parks/fis/fisart.htm.) and two cases of organizations representing the Singerian approach are analyzed. The Singerian organization, based on Churchman's (The Design of Inquiring Systems: Basic Concepts of Systems and Organizations, New York, NY: Basic Books Inc., 1971.) Singerian inquiring system, has ethical purposes, treats employees, customers and other stakeholders with trust and respect, and pursues socially responsible goals, including a respect for the environment. Decision making in Singerian organizations is holistic and systemic, and includes diverse stakeholders, thus requiring an open, cooperative culture, wherein debate is encouraged. Authority is diffuse. Measurement is fundamental. A system of measures is continuously monitored, refined, compared and revised to assess progress. Cooperation and communication are supported with various types of groupware, including e-mail, electronic meeting systems, group support systems, negotiation support systems, discussion forums, knowledge bases, knowledge management systems and the like. The Internet and World Wide Web may serve as resource and dissemination agents for exoteric knowledge created by the organization. Two organizations, an Energy Service Company and an academic Center for the Management of Information Systems, are analyzed for their conformance to and success with the Singerian approach. The organizations tended to prosper when the model was followed, but ran into difficulties when it was not.     

The Architecture of Global ICT Programs: A Case Study of E-Governance in Jordan

The focus of this paper is on e-governance policy initiatives in Jordan as a case study of the architecture of ICT programs and of the global transformation of government. We find that global ICT programs introduce new and universal modes of organising centered on innovation and technology initiatives situated across various boundaries, territories and organisational domains and implemented through a novel mix of policy instruments, international institutions, business interests and techno/managerial concepts. Global ICT programs include the development and use of portals, interactive applications an also other ICT programs which aim at the electronic provision of government's services. We conclude that casting these issues as global ICT programs could cater for a much broader inter-disciplinary significance to guide the policy direction of future e-governance initiatives and to evaluate the extent to which the architecture of global ICT programs can contribute to the ambitious targets set by the Millennium Development Goals.     

AiOLoS: A model for assessing organizational learning in software development organizations

ContextIn an industry in which technological developments are rapid, in order to keep up with the continuously increasing competition and to obtain competitive advantage, the software development organizations (SDOs) need to obtain the correct knowledge, use it efficiently and pass it to future projects evolving it accordingly.ObjectiveThe main aim of this paper is to propose a novel model, AiOLoS, for assessing the level and characteristics of organizational learning (OL) in SDOs.MethodThe primary contributions of this two-legged AiOLoS model are the identification of the major process areas and the core processes that a learning software organization (LSO) follows during its OL process and to provide the necessary measures and the corresponding definitions/interpretations for the assessment of the learning characteristics of the SDO. The research is supported with a multiple case-study work to identify the mapping of the core processes and the applicability of the AiOLoS model to SDOs, its utilization as a tool for assessing OL and providing a basis for software process improvement (SPI).ResultsThe case studies have shown that not only the AiOLoS measures are applicable to SDOs but also that they measure in great extent the actual OL that is realized in the organization and that the major process areas and core processes are actually related to the OL process of SDOs.ConclusionAiOLoS has been designed to provide a starting point for the enhancement of OL capabilities of SDOs, which in turn should provide a basis to conduct SPI activities. Therefore, it is also important to investigate a possible binding of AiOLoS to SPICE and the inclusion of a maturity dimension to AiOLoS.     

Why seeking help from teammates is a blessing and a curse: A theory of help seeking and individual creativity in team contexts.

Research has not explored the extent to which seeking help from teammates positively relates to a person's own creativity. This question is important to explore as help seeking is commonly enacted in organizations and may come with reciprocation costs that may also diminish creativity. Results based on 291 employees in a single division of a large multinational organization revealed that seeking help predicted creativity and mediated the relationship between intrinsic motivation and creativity. However, help seekers also incurred reciprocation costs in that they tended to give more help to teammates, and giving help to teammates was negatively related to creativity. In general, giving higher levels of help attenuated the positive relationship between help seeking and creativity. We also tested an integrated model to show that help giving moderated the mediated relationship between intrinsic motivation and creativity via help seeking, such that higher levels of help giving attenuated this mediated effect. We discuss theoretical and practical implications recommending additional research regarding the interpersonal creative process in team contexts. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

对甘肃省政府机关电子政务建设的几点建议

本文对甘肃省政府机关电子政务建设中存在的问题进行了分析,并针对这些问题提出了相应的改进建议,希望使甘肃省的电子政务建设能够得到健康、快速的发展。     

Constructing a literature from case studies: Promise and limitations of the method.

This article responds to "Coaching at the Top: Assisting A Chief Executive and His Team ' (M. M. Krajl, 2001 see record 2001-01213-005) by critiquing the article. It extends the discussion by focusing on the desired characteristics of a case study and how a professional literature can be derived from well constructed case studies. Applying these principles to Krajl's article, the author notes some issues concerning the intervention and preceding assessment, including the choice of the term coaching to describe complex and multifaceted interventions. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

The productivity measurement and enhancement system: A meta-analysis.

Meta-analytic procedures were used to examine data from 83 field studies of the Productivity Measurement and Enhancement System (ProMES). The article expands the evidence on effectiveness of the intervention, examines where it has been successful, and explores moderators related to its success. Four research questions were explored and results indicate that (a) ProMES results in large improvements in productivity; (b) these effects last over time, in some cases years; (c) the intervention results in productivity improvements in many different types of settings (i.e., type of organization, type of work, type of worker, country); and (d) moderator variables are related to the degree of productivity improvement. These moderator variables include how closely the study followed the original ProMES methodology, the quality of feedback given, whether changes were made in the feedback system, the degree of interdependence of the work group, and centralization of the organization. Implications based on these findings are discussed for future use of this intervention, and the system is discussed as an example for evidence-based management. (PsycINFO Database Record (c) 2010 APA, all rights reserved)