Understanding post‐adoption IS usage stages: an empirical assessment of self‐service information systems

Organisations have invested in self‐service information systems (IS) to provide a direct interface for service delivery. Enriching the usage of these systems can provide organisations with immense benefits. However, limited research has been directed towards understanding post‐adoption IS usage behaviour in general and specifically in the context of self‐service IS. This study proposes post‐adoption IS usage behaviour as a broader concept constituting feature level usage of IS, integration of IS in the work system and exploration of new uses of IS. We evaluate how the new conceptualisation can be used to classify users at different stages of self‐service IS usage. Further, we examine user perceptions that differentiate among the users situated at different self‐service IS usage stages. Data were collected in the context of a self‐service Web‐based IS to validate the post‐adoption IS usage constructs and to examine the proposed thesis. The newly developed conceptual structure and measures for post‐adoption IS usage behaviour exhibit strong psychometric properties. The analysis shows three distinct post‐adoption IS usage stages and highlights that usefulness, user‐initiated learning, ease of use, satisfaction and voluntariness of use differentiate users at the different stages of post‐adoption IS usage. The results show that these variables aggregate into value confirmation and learning orientation as two higher‐level concepts. Further, we evaluate the predictive efficacy of the research model in classifying users into different post‐adoption self‐service IS usage stages. Implications are drawn for future research.     

Determinants of accepting wireless mobile data services in China

Data services via wireless networks and mobile devices have experienced rapid growth worldwide. We investigated the factors influencing adoption of wireless mobile data services (WMDS) in China and tested our model for explaining adoption intentions there. We argued that individuals form their intention to adopt WMDS under the influence of wireless mobile technology, the social environment, personal innovativeness of IT, trust awareness, and the facilitating conditions. We examined the simultaneous effects of these five influences on beliefs in the context of wireless Internet data services via mobile phones. Survey data were collected from 1432 participants in several metro cities across China. The findings suggest that WMDS adoption intention in China is determined by consumers’ perceived usefulness and perceived ease of use of WMDS. Theoretical and practical implications are included in our paper.     

Internet messaging: An examination of the impact of attitudinal,normative, and control belief systems

While instant messaging (IM) has been very popular among teenagers and college students for social and recreation communication, its use in corporate settings has been limited. We examined the factors that influence the intention to use and actual use of IM. A research model was developed based on diffusion of innovation and Socio-psychological theories. The model examined the influence of seven variables in three belief structures (the attitudinal, normative, and control). The model was empirically validated using a field survey of 349 respondents. The results indicated that five of the seven variables explained about 41% of the variance in the intention to use IM. The five significant variables were: utilitarian beliefs, hedonic beliefs, subjective norms, critical mass, and ease of use. Affiliation motivation was not significant and social belief had a negative impact on intention. As expected, intention to use had a significant influence on actual usage.     

An empirical investigation of anti-spyware software adoption: A multitheoretical perspective

We performed an empirical investigation of factors affecting an individual's decision to adopt anti-spyware software. Our results suggested that an individual's attitude, subjective norm, perceived behavioral control, and denial of responsibility significantly affected anti-spyware adoption intention. Also, relative advantage and compatibility showed a significant effect on attitude, visibility, and image on subjective norm, and trialability, self-efficacy, and computing capacity on perceived behavioral control. Interestingly, moral obligation, ease of use, and perceived cost were not as significant as was originally expected.     

企业电子商务采纳与应用关键影响因素实证研究

以创新扩散理论与文献为依据构建了企业电子商务采纳与应用关键影响因素模型,并以长三角地区企业为主体进行了问卷调查。在利用SPSS对调查结果进行信度分析的基础上,采用结构方程模型对假设模型进行了实证,研究结论有助于企业认清自身所处的环境与条件,了解电子商务技术采纳行为形成的机理,有效管理电子商务技术采纳与应用活动。     

Experiences in developing and applying a software engineering technology testbed

A major problem in empirical software engineering is to determine or ensure comparability across multiple sources of empirical data. This paper summarizes experiences in developing and applying a software engineering technology testbed. The testbed was designed to ensure comparability of empirical data used to evaluate alternative software engineering technologies, and to accelerate the technology maturation and transition into project use. The requirements for such software engineering technology testbeds include not only the specifications and code, but also the package of instrumentation, scenario drivers, seeded defects, experimentation guidelines, and comparative effort and defect data needed to facilitate technology evaluation experiments. The requirements and architecture to build a particular software engineering technology testbed to help NASA evaluate its investments in software dependability research and technology have been developed and applied to evaluate a wide range of technologies. The technologies evaluated came from the fields of architecture, testing, state-model checking, and operational envelopes. This paper will present for the first time the requirements and architecture of the software engineering technology testbed. The results of the technology evaluations will be analyzed from a point of view of how researchers benefitted from using the SETT. The researchers just reported how their technology performed in their original findings. The testbed evaluation showed (1) that certain technologies were complementary and cost-effective to apply; (2) that the testbed was cost-effective to use by researchers within a well-specified domain of applicability; (3) that collaboration in testbed use by researchers and the practitioners resulted comparable empirical data and in actions to accelerate technology maturity and transition into project use, as shown in the AcmeStudio evaluation; and (4) that the software engineering technology testbed’s requirements and architecture were suitable for evaluating technologies and accelerating their maturation and transition into project use.

Extending the two‐stage information systems continuance model: incorporating UTAUT predictors and the role of context

This study presents two extensions to the two‐stage expectation‐confirmation theory of information systems (IS) continuance. First, we expand the belief set from perceived usefulness in the original IS continuance model to include three additional predictors identified in the unified theory of acceptance and use of technology, namely effort expectancy, social influence and facilitating conditions. Second, we ground the IS continuance model in the context of transactional systems that involve transmission of personal and sensitive information and include trust as a key contextual belief in the model. To test the expanded IS continuance model, we conducted a longitudinal field study of 3159 Hong Kong citizens across two electronic government (e‐government) technologies that enable citizens' access to government services. In general, the results support the expanded model that provides a rich understanding of the changes in the pre‐usage beliefs and attitudes through the emergent constructs of disconfirmation and satisfaction, ultimately influencing IS continuance intention. Finally, we discuss the theoretical and practical implications of the expanded model.     

The moderating effects of gender on e-commerce systems adoption factors: An empirical investigation

For e-commerce designers and human–computer interaction researchers, electronic commerce (e-commerce) systems adoption factors and the moderating effects of gender are important topics. Even though there are research endeavors to explain e-commerce systems adoption, one of the main questions to be answered is regarding the normative and affective factors based on the theory of reasoned action and self-determination theory. In this paper, social norms, perceived enjoyment, and their relationships to intention to adopt an e-commerce system are tested (n = 322). Furthermore, the moderating effects of gender are tested based on the sociolinguistic literature. As expected, the influence of social norms is stronger in the female group while the influence of enjoyment is stronger in the male group. Theoretical and practical implications of these findings are discussed in the paper.     

User acceptance of hedonic digital artifacts: A theory of consumption values perspective

Hedonic digital artifacts have become prevalent in today's society. Their users typically pay for them, and in exchange are generally provided with benefits involving enjoyment. Today's research on technology adoption and use, though, has focused mostly on organizational or personal aids that provide efficiency and effectiveness and are free of charge for users. To bridge this gap, we identified several value drivers of hedonic digital artifacts and measured them in the context of mobile phone ringtones using the theory of consumption values. Hypothesis testing was performed using PLS on data collected from 422 ringtone users. Results confirmed that the overall value of hedonic digital artifacts is a third-order composite assessment, which successfully predicted behavioral usage and positive word-of-mouth intentions. Theoretical and practical implications were discussed.