Paving the way for CRM success: The mediating role of knowledge management and organizational commitment

Customer relationship management (CRM) has become one of the most influential technologies in the world, and companies are increasingly implementing it to create value. However, despite significant investment in CRM technology infrastructure, empirical research offers inconsistent support for its positive impact on performance. This study develops and tests a research model analyzing the process through which CRM technology infrastructure translates into organizational performance, drawing on the resource-based view (RBV) and the knowledge-based view (KBV) of the firm. Based on an international sample of 125 hotels, the results suggest that organizational commitment and knowledge management fully mediate this process.     

Sex pheromone communication in the nematode,Rhabditis pellio

Both males and females ofRhabditis pellio release pheromones that attract the opposite sex prior to copulation. A quantitative bioassay for the female-produced pheromone was designed, based on male movement toward a pheromone source placed at one end of a 10-mm strip of bacterial material maintained on nutrient agar in a petri plate. Females produced pheromone from the age at which they attained the adult stage (3 days following hatching from the egg) and maintained a relatively constant production level until at least the ninth day of life. Similarly, males became responsive to the female pheromone by the third day and remained responsive through the ninth day, although the time required for the males to migrate toward a female pheromone source increased with increasing age. No daily rhythm of pheromone responsiveness by males or pheromone production by females was observed when the nematodes were conditioned to a 1212 h light-dark cycle.     

涤纶短纤维生产现状及发展趋势

对目前国内外涤纶短纤维生产的企业规模和工艺技术现状进行了分析比较，并论述了涤纶短纤维生产的经济规模和今后的发展趋势。     

透明香皂的研制

介绍了生产透明香皂的新配方和新工艺 ,提出了透明香皂的企业标准。新工艺用丙二醇取代传统工艺所用的乙醇做溶剂 ,生产周期大为缩短。采用速冻隧道设备 ,可方便地实现不同品种的切换 ,操作方便 ,设备投资少 ,产品综合成本低 ,具有较大的工业应用价值     

发酵法生产甘油的技术经济评述

介绍了甘油的国内外市场状况及发酵法生产甘油的技术进展，对１０００ｔ／ａ的发酵法甘油装置进行了经济评价。     

有色双细全牵伸丝的研制开发

从生产实践出发,探讨了33dtex/24f双细全牵伸丝（FDY）丝的生产工艺。在选择工艺参数时应考虑色母粒对纺丝生产的影响。合理地选择纺丝温度、喷丝板孔径、拉伸速度、牵伸倍数可稳定地生产性能良好的FDY丝。     

基于SDN的本地综合承载传送网技术研究

该文通过对SDN本地综合承载传送网技术应用现状的分析,明确社会使用的需求,进而提出构建SDN的本地综合承载传送网技术网络架构和模型的方法,对SDN的本地综合承载传送网技术进行全面的分析。     

后XP时代网络安全防护技术探究

伴随着微软公司不断改革与发展,windows XP服务也在今年2014年4月8日正式退役.世界各个行业与单位都开始在工作中进一步使用计算机技术,但不少老用户依旧习惯使用windowsXp系统,这就需要在后XP时代网络安全防护技术不断适应这部分客户的需求,保障他们电脑使用的安全性,为以后计算机网络安全防护提供有效防护措施.     

国外聚甲醛生产技术现状与发展

综述了国外主要甲醛生产厂商的工艺技术，树脂生产技术的发展和品种开发情况。