销售企业客户服务体系建设的几点建议

在阐述客户服务意义的基础上，提出对中国石化成品油销售企业客户服务体系建设的建议，即建立以客户为尊的服务理念；建设特色企业文化；完善员工服务体系；注重细节，提高服务质量；整合现有客户体系资源，拓展服务功能。     

Analysis of Distributed DDQ for QoS Router

In a packet switching network, congestion is unavoidable and affects the quality of real‐time traffic with such problems as delay and packet loss. Packet fair queuing (PFQ) algorithms are well‐known solutions for quality‐of‐service (QoS) guarantee by packet scheduling. Our approach is different from previous algorithms in that it uses hardware time achieved by sampling a counter triggered by a periodic clock signal. This clock signal can be provided to all the modules of a routing system to get synchronization. In this architecture, a variant of the PFQ algorithm, called digitized delay queuing (DDQ), can be distributed on many line interface modules. We derive the delay bounds in a single processor system and in a distributed architecture. The definition of traffic contribution improves the simplicity of the mathematical models. The effect of different time between modules in a distributed architecture is the key idea for understanding the delay behavior of a routing system. The number of bins required for the DDQ algorithm is also derived to make the system configuration clear. The analytical models developed in this paper form the basis of improvement and application to a combined input and output queuing (CIOQ) router architecture for a higher speed QoS network.     

基于服务器端会话追踪的Web查询服务的研究

在探讨了Web查询服务的典型模型后,论文阐述了服务器端会话追踪机制的实现方式,设计了基于服务器端会话追踪的Web查询服务的典型解决方案。该设计方案可以较为安全地保存和维护客户的上下文信息,可靠地跟踪用户查询所处的状态,有效地实现有状态的Web查询服务。     

宽带综合IP网的MPLS技术及其应用

多协议标记交换（MPLS）技术是综合利用网络第二层交换技术的有效性和第三层IP路由的灵活性等优点而产生的多层交换技术。通过在传统的IP包里加入标记，使路由转发依赖于标记，大大地提高IP包的转发速度，同时可使传统IP网络具有服务质量（QoS）能力。现主要分析MPLS体系结构，指出MPLS的一些应用。     

服务质量测量技术及其应用

文章在概述服务质量测量技术的基础上，介绍了服务质量测量技术的服务质量性能评估、网络推测、网络定位等应用，并给出了服务质量测量的一般数学模型。     

阀控式密封铅酸蓄电池的寿命及失效分析

介绍了各种影响阀控式密封铅酸蓄电池寿命及容量的因素,分析了其失效的原因,并相应的对电池的维护提出了一些建议。     

Understanding the differences between how novice and experienced designers approach design tasks

Research was undertaken to understand how to provide the most appropriate support for novice designers in engineering design. However, how designers apply their experience and knowledge is not understood and further research in this area is required. This paper describes an observational study to understand how novice and experienced designers approach design tasks. Electronic Publication     

Micro assembly injection moulding

Injection moulding is established as one of the most common manufacturing processes of thermoplastics due to its high degree of automation and the short cycle times. Micro injection moulding is a rapidly growing technology that allows for the efficient production of very complex micro parts in high series. The “Market Analysis for Microsystems II 2002–2005” of the Nexus Task Force anticipates a yearly growth in the field of micro system technology of about 20% (Wechsung et al. 2002). This study identifies in addition to the continuous miniaturization the growing use of polymers in micro systems (Schneider et al. 2001). No other material group offers this wide range of material properties and permits to choose processing parameters and application properties according to necessities (Gächter 2000). While the production processes of micro technical components are mainly controllable, the assembly of these components to hybrid micro systems is a bottleneck to the industrial large scale production. The assembly itself represents a large fraction of the added product value and gains in importance with growing complexity and miniaturization of the systems.     

现役水工钢闸门结构可靠性鉴定时荷载取值分析

采用类比法确定现役水工钢闸门结构的荷载评估基准期。以静水压力为例，得了其在荷载评估基准期内的统计参数，讨论了闸门主梁受弯碱坏时可靠指标随继续使用期的变化。     

终端对业务和运营商的影响

详细分析了终端对话音业务和新业务的影响。在分析终端对话音业务的影响时从用户和终端两方面进行了阐述，指明为了进一步提高用户敷和砖络的使用率，运营商在进行话音营销对应逐渐将工作重点适当转向农村市场。也从对个人和行业用户的影响两方面阐明了终端对新业务的影响。