Smart experience-oriented customer requirement analysis for smart product service system: A novel hesitant fuzzy linguistic cloud DEMATEL method

Smart product service system (PSS) has become an essential strategy to transform towards digital servitization for manufacturing companies. By leveraging smart capabilities, smart PSS aims to create superior user experience in a smart context. To develop a successful smart PSS, customer requirement management from smart experience perspective is necessary. However, it is a challenging task to identify and evaluate diverse, implicit and interrelated smart experience-oriented customer requirement (SEO-CR) in smart PSS context. Hence, this paper proposes an effective methodology to elicit and analyze SEO-CRs. At first, a generic, two-dimensional SEO-CR system is presented as a basis to derive the tailored SEO-CRs for various smart PSS applications. Second, a novel HFLC-DEMATEL (hesitant fuzzy linguistic cloud-based Decision-making and trial evaluation laboratory) method is proposed to accurately evaluate the priority and complicated interaction of SEO-CRs, considering the hesitancy, fuzziness and randomness under uncertain decision environment. Some new operations (e.g., cloud total-relation matrix and weight determination method) and a cloud influence relation map are developed to fully take advantage of cloud model in DEMATEL implementation. Finally, a real case of smart vehicle service system (SVSS) is presented. The 18 SEO-CRs of the SVSS are derived based on the generalized SEO-CRs. By using HFLC-DEMATEL, some important SEO-CRs in context of SVSS are identified, such as autonomous and convenience. The finding of results can help designers make proper decisions in design and development of SVSS with a superior smart experience. The effectiveness and reliability of the proposed method are validated by conducting some comparative analyses.     

机械结构相似度评价及可靠性预计研究

在用传统的相似产品法进行可靠性预计时,所选取的相似产品与评价对象之间差异较大,会造成预计结果的偏差较大。为解决这一问题,提出了一种基于"功能—运动—动作"结构化分解的可靠性预计新方法。通过明确产品的各大运动功能建立功能层,分析完成各功能的机械部件运动建立运动层,确定实现各机械部件运动的元动作运动单元建立元动作层,建立了可靠性预计的"功能—运动—元动作运动单元"层次模型。引入区间层次分析法,确定了"功能—运动—元动作运动单元"层次模型中各子代运动单元对父代运动单元的可靠性影响权重,并构建了由子代运动单元预计父代运动单元可靠性的数学模型。确定影响评价机械结构相似度的因素,构建了区间数综合评判云模型并选取与元动作运动单元相似的参考结构,以区间数综合评价云模型得出的相似度值修正参考结构的可靠性数据来预计元动作运动单元的可靠性。将元动作运动单元的可靠性预计值代入数学模型,层层预计父代运动单元的可靠性,从而得出整个产品的可靠性水平。最后以数控转台为例进行了分析,得出了可靠性预计值,并将该方法与传统方法进行了比较。结果表明,新的可靠性预计方法具有较好的可行性和较高的准确性。     

以实施机关为主体的行政许可标准化评价

本文在分析我国行政许可评价制度的基础上,从标准化角度分析了行政许可评价制度的问题,在此基础上提出以实施机关为主体的行政许可标准化评价.     

车辆四轮转向系统的控制方法

系统地评述了车辆四轮转向系统的原理及其控制方法的发展,在此基础上指出四轮转向系统的研究必须以闭环综合评价为出发点,并与其它主动安全技术相结合才能真正达到实用阶段。     

改革实践教学模式、培养学生综合能力──增设给水排水专业质量检测实习的体会

对给排水专业在优化专业教学体系,深化专科教学模式及教学内容改革中,实施的四次大型综合性实践教学,进行了认真总结．经过改变随课跟进的实验教学旧模式,在教学计划中增设了“水质指标综合测试与水质评价”实习内容使分散的教学实验得以“水质监测与评价”为骨架,有机穿插在实践教学中,为专科学校培养复合应用型人才,进行了有益的探索与实践,并获得较好效果．     

基于DSP的矿井光纤直放系统的设计

根据煤矿井下巷道狭长、拐点多、分支多的特点,针对井下环境中移动通信系统通话质量差、可靠性低等问题,提出了一种基于DSP的矿井光纤直放系统的设计方案,详细介绍了系统基于DSP的自动监控单元和FIR数字滤波器的设计及语音激活技术在直放系统中的应用。该光纤直放系统解决了井下广域范围移动通信问题,采用DSP对系统实施自动监控,为系统稳定运行提供了可靠保障;数字滤波器的引入、话音激活技术的应用使井下通信系统性能更稳定、话音质量更好、抗干扰性更强,为矿井移动通信的最佳实现奠定基础。     

基于网络的主题协作学习模式的探索

以微型计算机原理及应用课程网络教学改革为例,详细介绍一种基于网络资源利用的主题协作学习的模式,并提出网络环境下学生学习态度、网络教学环境、教师指导和自我评价表质量等建议。     

Further results of recursive evaluation for compound distribution with the severity distribution of mixed type

Yang et al. [J.P. Yang, S.H. Cheng, Q. Wu, Recursive equations for compound distribution with the severity distribution of the mixed type, Science in China Series A 48 (2005) 594-609] investigated a recursive procedure for a kind of compound distributions with the number of claims belonging to (a,b)-family and the severity distribution of the mixed type. In this paper, we extend their results by assuming that the claim number belongs to a larger class. As applications, the excess-of-loss reinsurance treaty is discussed and concrete examples are considered in some detail.     

Usability evaluation methods for the web: A systematic mapping study

Context

In recent years, many usability evaluation methods (UEMs) have been employed to evaluate Web applications. However, many of these applications still do not meet most customers’ usability expectations and many companies have folded as a result of not considering Web usability issues. No studies currently exist with regard to either the use of usability evaluation methods for the Web or the benefits they bring.

Objective

The objective of this paper is to summarize the current knowledge that is available as regards the usability evaluation methods (UEMs) that have been employed to evaluate Web applications over the last 14 years.

Method

A systematic mapping study was performed to assess the UEMs that have been used by researchers to evaluate Web applications and their relation to the Web development process. Systematic mapping studies are useful for categorizing and summarizing the existing information concerning a research question in an unbiased manner.

Results

The results show that around 39% of the papers reviewed reported the use of evaluation methods that had been specifically crafted for the Web. The results also show that the type of method most widely used was that of User Testing. The results identify several research gaps, such as the fact that around 90% of the studies applied evaluations during the implementation phase of the Web application development, which is the most costly phase in which to perform changes. A list of the UEMs that were found is also provided in order to guide novice usability practitioners.

Conclusions

From an initial set of 2703 papers, a total of 206 research papers were selected for the mapping study. The results obtained allowed us to reach conclusions concerning the state-of-the-art of UEMs for evaluating Web applications. This allowed us to identify several research gaps, which subsequently provided us with a framework in which new research activities can be more appropriately positioned, and from which useful information for novice usability practitioners can be extracted.