Paving the way for CRM success: The mediating role of knowledge management and organizational commitment

Customer relationship management (CRM) has become one of the most influential technologies in the world, and companies are increasingly implementing it to create value. However, despite significant investment in CRM technology infrastructure, empirical research offers inconsistent support for its positive impact on performance. This study develops and tests a research model analyzing the process through which CRM technology infrastructure translates into organizational performance, drawing on the resource-based view (RBV) and the knowledge-based view (KBV) of the firm. Based on an international sample of 125 hotels, the results suggest that organizational commitment and knowledge management fully mediate this process.     

化肥企业质检机构的管理

针对我国化肥生产企业质检机构的现状 ,结合国家相关政策的要求 ,就如何搞好化肥企业质检机构的管理提出了诸多指导性意见     

企业核心竞争力关键要素——质量

介绍了如何体现产品质量及如何控制产品质量。     

Smart pricing scheme: A multi-layered scoring rule application

Defining appropriate pricing strategy for smart environment is important and complex task at the same time. It holds the primal fraction in Demand Response (DR) program. In our work, we devise an incentive based smart dynamic pricing scheme for consumers facilitating a multi-layered scoring rule. The proposed strategy characterizes both incentive based DR and price based DR programs facilities. This mechanism is applied between consumer agents (CA) to electricity provider agent (EP) and EP to Generation Company (GENCO). Based on the Continuous Ranked Probability Score (CRPS), a hierarchical scoring system is formed among these entities, CA–EP–GENCO. As CA receives the dynamic day-ahead pricing signal from EP, it will schedule the household appliances to lower price period and report the prediction in a form of a probability distribution function to EP. EP, in similar way reports the aggregated demand prediction to GENCO. Finally, GENCO computes the base discount after running a cost-optimization problem. GENCO will reward EP with a fraction of discount based on their prediction accuracy. EP will do the same to CA based on how truthful they were reporting their intentions on device scheduling. The method is tested on real data provided by Ontario Power Company and we show that this scheme is capable to reduce energy consumption and consumers’ payment.     

基于Web的重点建设项目管理系统

为提高重点建设项目的管理水平和工作效率,在详细分析重点建设项目的业务流程和用户需求的基础上,提出基于Web的重点建设项目信息管理系统。该系统采用典型的三层体系架构,具有较强的可扩展性和灵活性。通过该系统对重点建设项目信息科学管理,可以有效克服传统管理方式的弊端,极大地提高重点建设项目信息管理工作的效率。     

施工项目管理与贯标工作相融合的探索与实践

由于建筑工程施工的单件性、复杂性，在工程项目实施过程中贯标工作与工程项目管理工作通常不太融合，有时甚至形成“两层皮”现象。因此，针对这一现象，在承建410t／h锅炉工程中，借贯彻2000版ISO9001标准的有力时机，进行了工程项目管理与贯标工作融合性的探索与实践，取得了较好的效果。     

光气生产技术及光气化产品开发进展

综述了光气生产工艺技术、安全措施及主要光气下游产品种类。介绍了国内外光气生产及应用现状，涉及一氧化碳制备、氯气干燥、光气合成、废气处理和安全生产等技术。简述了光气化产品开发研究方向，提出重点开发IPDI(异佛尔酮二异氰酸酯)、NDI(1，5-萘二异氰酸酯)、氯磺酰异氰酸酯和较大分子量的氯代甲酸酯等光气化产品。     

电厂电气运行中常见故障分析及其应对措施探讨

为了保证电厂的生产效率,必须要分析电气的运行特征,确定电气故障发生的原因,综合考虑多方面因素,选择切实可行的措施解决问题。简要分析了电厂电气运行常见故障发生原因,并提出了相应的解决措施。     

浅谈工程项目管理的若干问题

随着我国社会经济的发展,人们对建筑的质量要求越来越高,建筑工程项目管理的作用也越来越大,其对保证建筑工程的实施和质量有着十分重要的意义。通过分析建筑项目管理工作的作用和具体内容,提出了改善和创新的方法和措施,以供相关单位借鉴和参考。