Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

The authors proposed and tested a model describing the relationship between customer service providers' perceptions and attitudes toward their service-related duties and their customers' perceptions of satisfaction with their service experiences. Results indicated that the perception of having standards for service delivery in an organization is strongly related to line-level employees' perceptions of support from coworkers and supervisors. Perceived support from coworker, was significantly related to service providers' customer orientation, whereas perceived support from supervisors showed a weaker relationship to a customer orientation. Ultimately, service providers' customer orientation was strongly related to customers' satisfaction with service. Finally, a set of post hoc analyses indicated that coworker and supervisory support explained a greater proportion of incremental variance in the model than did perceived organizational support alone. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

The Continuous Interpolating Self-organizing Map

The self-organizing map (SOM) [5] provides a general data approximation method which is suitable for several application domains. The topology preservation is an important feature in data-analysis and may also be advantageous for the evaluation of the data in a function approximation or regression task. For this reason the interpolated self-organizing map (I-SOM) adds an output layer to the SOM architecture which computes a real valued output vector. This paper presents an extension of I-SOM towards a continuous interpolation. It is compared to RBF and to the parametrized self-organizing map.     

Disparity field and depth map coding for multiview 3D image generation

In the present paper techniques are examined for the coding of the depth map and disparity fields for stereo or multiview image communication applications. It is assumed that both the left and right channels of the multiview image sequence are coded using block- or object-based methods. A dynamic programming algorithm is used to estimate a disparity field between each stereo image pair. Depth is then estimated and occlusions are optionally detected, based on the estimated disparity fields. Spatial interpolation techniques are examined based on the disparity/depth information and the detection of occluded regions using either stereoscopic or trinocular camera configurations. It is seen that the presence of a third camera at the transmitter site improves the estimation of disparities, the detection of occlusions and the accuracy of the resulting spatial interpolation at the receiver. Various disparity field and depth map coding techniques are then proposed and evaluated, with emphasis given to the quality of the resulting intermediate images at the receiver site. Block-based and wireframe modeling techniques are examined for the coding of isolated depth or disparity map information. Further, 2D and 3D motion compensation techniques are evaluated for the coding of sequences of depth or disparity maps. The motion fields needed may be available as a byproduct of block-based or object-based coding of the intensity images. Experimental results are given for the evaluation of the performance of the proposed coding and spatial interpolation methods.     

快速星图匹配算法的研究

将态敏感和姿态稳定是卫星的重要技术之一。星体敏感器是目前最高精度的姿态测量技术。对于这种技术，很多文献都进行了讨论，并涌现了许多关于星图匹配行之有效的算法。     

禅宗解脱:宗教经验的审美化

禅宗解脱的实质是生命的自由。通过明心见性、转迷入悟的途径,心灵摆脱烦恼业障,进入无我境界,从而体验到一种想象的自由。这一过程在很多方面类似审美活动,在体验上具有审美自由的特征。但禅宗的解脱,以及解脱所达到的审美的人生境界之可能,其关键在于生命主体的自我消解。无我的或曰没有主体的自由,并不是一种真正的自由。因而,禅宗关于人的解放的理论和实践,其价值仅仅在宗教方面和美学方面。     

推拉式浅槽盐酸酸洗工艺的操作经验

介绍了带钢推拉式浅槽紊流盐酸酸洗各工序的操作经验,并提出了建议。     

Unconditioned sexual incentive motivation in the male Norway Rat (Rattus norvegicus).

Sexual incentive motivation was evaluated in a procedure consisting of a large open field where incentive animals were confined behind wire mesh openings. When sexually inexperienced male rats (Rattus norvegicus) were exposed to the receptive female-male incentives, they spent more time close to the female. If the incentives were receptive female-nonreceptive female, the receptive female was preferred. However, when the alternatives were nonreceptive female-male, no preference was obtained. Castration abolished preference for the receptive female, and treatment with testosterone propionate restored it. Estradiol plus oil is as efficient as estradiol plus progesterone for giving the ovariectomized female incentive properties. The living female can be replaced with female odor. Sexual experience did not have any long-term effects on the female's incentive value, but immediately preceding limited sexual activity enhanced it. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

华北油田隐蔽油藏勘探实践与认识

随着勘探的不断深入,华北油田富油凹陷构造油藏的勘探程度越来越高,勘探对象日趋复杂,勘探难度越来越大。面临勘探现状,华北油田认真分析勘探形势,立足资源基础,解放思想,积极转变勘探观念,有意识地加强隐蔽油气藏的深入研究与勘探,先后在冀中坳陷的饶阳凹陷、二连盆地的巴音都兰凹陷、乌里雅斯太凹陷等发现了多个规模富集的隐蔽油藏。通过隐蔽油藏的勘探实践,取得了四点主要认识、六点重要启示,对今后深化华北油田隐蔽油藏的勘探具有重要的指导作用。     

A digital secure image communication scheme based on the chaotic Chebyshev map

In this paper, a simple image secure communication scheme based on the chaotic Chebyshev map and chaos synchronization is proposed. The scheme relies on the excellent correlation property of chaotic sequences, which is very desirable for secure image communication. The results obtained by computer simulation indicate that the transmitted source image can be correctly and reliably recovered using the proposed scheme, even through a noisy channel. Notably, the scheme possesses relatively high security and can be easily implemented. Moreover, the quality of the recovered image is satisfactory, quantified by such common criteria as the bit‐error rate performance. Copyright © 2004 John Wiley & Sons, Ltd.     

挡土墙设计的几点心得体会

挡土墙在工程建设中较为常见,其类型取决于工程场地的地形、地质条件,针对不同类型的挡土墙,以实 例加以剖析,分析其工况,总结其设计要点及体会。