基于呼叫中心的客户关系管理系统服务流程优化研究

针对钢铁企业物流公司客户关系管理现状,及其客户服务请求处理流程中的不足,提出了基于呼叫中心的钢铁企业最优化客服请求处理流程及其技术实现,给出了平台功能设计,探讨了平台实现的关键技术。该系统充分满足客户满意度以及服务请求处理的及时性,快速性,确切性,可操作性等方面要求。     

我国火电锅炉和电站用钢管的现状与发展

介绍了我国火电锅炉和电站用钢管的现状，以及国内外发展趋势。     

管线用钢氢致裂纹(HIC)影响因素分析

研究了管线用钢的化学成分和金相组织对钢的氢致裂纹(HIC)性能的影响。研究认为,带状组织和马氏体含量对HIC性能有很大影响,S含量及Cep对HIC有不同程度影响。含有少量Cu、Ni的钢更适合在酸性环境下使用。     

国内轴承钢的生产现状及发展

介绍了2002年国内高碳铬轴承钢的产量及品种结构，评述了国内轴承钢生产工艺装备、质量状况和发展方向。     

滑轨升降拉钢台架的结构、强度、钢度分析

介绍了攀钢轨梁厂钢轨收集装置——滑轨升降式拉钢台架的结构,并计算了主要受力构件滑轨的强度和刚度。     

我国不锈钢管市场需求及国内外不锈钢管生产技术发展趋势

介绍了我国不锈钢管市场需求和预测分析,国外不锈钢管生产技术发展趋势。论述了我国不锈钢管生产存在的问题及与世界先进水平的差距。提出了我国不锈钢管技术改造的建议。     

超低硫X65管线钢中非金属夹杂物研究

对本钢超低硫X65管线钢中夹杂物的研究结果表明,LF精炼初期,钢中夹杂物主要是球形、多边形和大量簇状的Al2O3夹杂物,99.1%的夹杂物尺寸小于20μm。微合金化后,部分Al2O3夹杂物中出现TiO、SiO2、MnS等成分。钙处理后,夹杂物的平均直径达到8.58μm,大量夹杂物为含有微量MgO、SiO2或MnS等的2~50μm的球形mCaO.nAl2O3,部分为Al2O3、MnS、CaS或CaS-MnS。铸坯中夹杂物数量最少且尺寸最小,96.9%的夹杂物尺寸小于10μm,未发现大于50μm的夹杂物,平均直径为3.71μm。铸坯中大部分为球形的以mCaO.nAl2O3为主要成分的复合夹杂物,还有少量的Al2O3、MnS和CaS夹杂物等。     

热挤压钢管沿长度方向外径尺寸的稳定性及影响因素

总结了挤压钢管外径尺寸沿长度方向的变化规律，分析了1Cr18Ni9Ti不锈钢管外径尺寸波动的原因，提出了减少超差的改进措施。     

混合材对水泥浆体泌水性能的研究

通过调整水泥中钢渣粉、粉煤灰和石灰石粉的含量,检测水泥浆体泌水速率,研究了多种混合材对水泥的泌水性能的影响,结果表明：建立的水泥浆体泌水检测方法可以表征水泥的泌水性能;5%～6%的钢渣粉的加入促进了水泥整体的保水效果,泌水速率和累积泌水率较现行水泥配比和中联水泥的低,但水泥成本上升 2.13元/t和2.89元/t;粉煤灰因其密度低,且多为球状形貌,不利于水泥泌水性能;2%石灰石粉的加入,可降低水泥的泌水率和累积泌水率,其性能曲线与中联水泥的相近,水泥成本降低0.96元/t。     

Computational modeling of cathodic limitations on localized corrosion of wetted SS 316L at room temperature

The ability of a SS 316L surface wetted with a thin electrolyte layer to serve as an effective cathode for an active localized corrosion site was studied computationally. The dependence of the total net cathodic current, I_net, supplied at the repassivation potential E_rp (of the anodic crevice) on relevant physical parameters including water layer thickness (WL), chloride concentration ([Cl⁻]) and length of cathode (Lc) were investigated using a three-level, full factorial design. The effects of kinetic parameters including the exchange current density (i_o,c) and Tafel slope (β_c) of oxygen reduction, the anodic passive current density (i_p) (on the cathodic surface), and E_rp were studied as well using three-level full factorial designs of [Cl⁻] and Lc with a fixed WL of 25 μm. The study found that all the three parameters WL, [Cl⁻] and Lc as well as the interactions of Lc × WL and Lc × [Cl⁻] had significant impact on I_net. A five-factor regression equation was obtained which fits the computation results reasonably well, but demonstrated that interactions are more complicated than can be explained with a simple linear model. Significant effects on I_net were found upon varying either i_o,c, β_c, or E_rp, whereas i_p in the studied range was found to have little impact. It was observed that I_net asymptotically approached maximum values (I_max) when Lc increased to critical minimum values. I_max can be used to determine the stability of coupled localized corrosion and the critical Lc provides important information for experimental design and corrosion protection.