2014~2015年度我国各地区居民质量满意度调查状况分析

本文通过对全国31个省15,500个居民进行问卷调查,得到我国居民对产品、工程、服务和环境质量的满意度状况,并对我国七大地理分区的质量满意度进行内外部对比,得到各地区质量满意度状况.结果显示,工程质量满意度最高,环境质量满意度最低,总体上我国居民满意度有较大的提高空间;全国七大地区居民质量满意度呈现三级阶梯分布.     

人力资本、工作特征与企业科技人才收入满意度的关系——以创新资源获取与培训机会为中介变量

为了考察人力资本和工作特征变量上对科技人才收入满意度的影响,以及资源获取和培训机会的中介作用,本研究选取浙江省11个地区462名企业科技人才作为研究对象,借助SPSS 17.0统计软件,采用多元回归分析方法对假设进行了检验。结果表明:教育程度、工作岗位对创新资源获取有显著的正向影响;工作职务、工作岗位对收入满意度有显著的影响;创新资源获取在工作岗位对收入满意度的影响中起部分中介作用;培训机会在工作职务对收入满意度的影响中起部分中介作用,培训机会在工作岗位对收入满意度的影响中起完全中介作用。针对得出的结论,本研究给出了解释,同时指出了研究的不足。     

Friend or not to friend: Coworker Facebook friend requests as an application of communication privacy management theory

Given that Facebook.com is a social networking tool used by a diverse audience, this study employs Communication Privacy Management (CPM) theory as a framework to investigate how working professionals respond to co-worker Facebook friend requests. Overall, 312 individuals with full-time jobs and Facebook accounts completed an online survey. Results confirmed that most working professionals accepted co-worker Facebook friend requests. However, request decisions varied in conjunction with organizational privacy orientation, current Facebook privacy management practices, and co-worker communication satisfaction. Results confirm that working professionals’ Facebook linkage choices with other co-workers are best understood when embedded within a framework which provides a more complete understanding of the functioning of their privacy rules. Future research examining working professionals’ social media privacy management practices when individual privacy norms contradict organizational privacy norms is discussed.     

Integrating Standard Dependency Schemes in QCSP Solvers

Quantified constraint satisfaction problems (QCSPs) are an extension to constraint satisfaction problems (CSPs) with both universal quantifiers and existential quantifiers.In this paper we apply variab...     

Longitudinal relations between forgiveness and conflict resolution in marriage.

Does forgiveness predict later conflict resolution in married couples? Twelve-month follow-up data on conflict resolution were collected from the couples studied by F. D. Fincham, S. R. Beach, and J. Davila (see record 2004-11293-007), who had provided earlier reports of forgiveness and conflict resolution. For wives, the positive dimension of forgiveness or benevolence predicted husbands' later reports of better conflict resolution controlling for initial levels of conflict resolution. This finding was independent of wives' marital satisfaction and the degree of hurt engendered by husbands' transgressions. For husbands, the only predictor of wives' reports of later conflict resolution was initial level of conflict resolution. The findings are discussed in terms of the direction of effect between forgiveness and conflict resolution and of the mechanisms that might link them. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Using SERVQUAL to assess the quality of e-learning experience

Distance learning programs have been dramatically expanding in accordance with demand. Assessment of the quality of e-learning has become a strategic issue, one that is critical to program survival. In this study we propose a modified SERVQUAL instrument for assessing e-learning quality. The instrument consists of five dimensions: Assurance, Empathy, Responsiveness, Reliability, and Website Content. Data analysis from 203 e-learning students shows that four out of these five dimensions (except Reliability) play a significant role in perceived e-learning quality, which in turn affects learners’ satisfaction and future intentions to enroll in online courses. Managerial implications of the major findings are provided.     

Translating the impact of knowledge management into knowledge‐based innovation: The neglected and mediating role of knowledge‐worker satisfaction

The purpose of knowledge management is innovation. However, this study proposes that the existence of knowledge management in the knowledge‐worker's work environment can nurture the overall satisfaction of knowledge worker. As the ultimate purpose of knowledge management is innovation performance, therefore, the satisfaction of knowledge worker as an outcome of knowledge management should be greater innovation performance. Consequently, the purpose of this study is to test the mediating role of satisfaction of knowledge worker between knowledge management and innovation. The study collected the data from 306 knowledge workers (engineers and managers) of software houses from Pakistan. The SmartPLS 3 Version 2.7 software that uses the PLS‐SEM (Partial Least Square‐Structural Equation Modelling) technique was used. The results indicate that satisfaction of knowledge worker mediates between two knowledge management processes (knowledge creation and knowledge sharing) and innovation significantly. However, it does not mediate between knowledge utilization and innovation significantly.     

Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

The authors proposed and tested a model describing the relationship between customer service providers' perceptions and attitudes toward their service-related duties and their customers' perceptions of satisfaction with their service experiences. Results indicated that the perception of having standards for service delivery in an organization is strongly related to line-level employees' perceptions of support from coworkers and supervisors. Perceived support from coworker, was significantly related to service providers' customer orientation, whereas perceived support from supervisors showed a weaker relationship to a customer orientation. Ultimately, service providers' customer orientation was strongly related to customers' satisfaction with service. Finally, a set of post hoc analyses indicated that coworker and supervisory support explained a greater proportion of incremental variance in the model than did perceived organizational support alone. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

人-岗匹配与工作态度:自我效能感的中介作用

目的在于揭示人-岗匹配对员工工作态度的影响作用.首先,基于需要-满足理论,论证了人-岗匹配对员工工作态度(工作满意度、组织承诺和离职意愿)的直接影响;接着,结合社会认知理论,进一步提出员工的自我效能感在人-岗匹配和员工工作态度之间起到部分中介作用.研究从深圳市16家房地产企业收集了244份问卷,实证检验结果验证了所提出...     

一种结合特征相关的软件质量研究

首先分析了目前常用的软件质量提高方法及评估标准,结合各种方法的优缺点,提出用户满意度和可靠性是软件成功的两个重要问题.首次提出特征因子的概念,并首次尝试借助神经网络通过特征因子对软件项目进行分析,并得出影响软件工程的影响度.其结论比较符合实际,为提高软件质量提供了一个可参考的方法.